Netmeds Complaints & Reviews

[protected]A This order shows delivered in the App but I haven’t received it yet.
Regarding another order[protected]A is not arrived yet.
I am trying to reach to netmeds but no succss and need to cancel the order and initiate the refund.

Thanks,
Snigdha ADHIkary

My order hasn't shipped yet, but delivery date was january 31 - February 01. I want my order as soon as possible please.

Hello sir my name is amit kumar i had placed an order from netmeds which i have received in damaged condition whose order number is
[protected]A
and i think i will not get my money back, because before that i had to return some medicine but it didn't happen, i got upset by calling customer care,
Please help me.(parent company - reliance retail )

Hello Team,

I have been having a pathetic experience with Netmeds.

Ordered a product (Moisturex Soft Cream) and the Order ID[protected]A. In the app, it shows as delivered however, I have not received the product yet.

I Called the customer care 4 times and your customer representatives acknowledged that the product was not delivered . However, there is still no resolution.

I would need to cancel this order & need the money returned to my source account ASAP. Looking forward to hearing from you today.

I am very frustrated with your service and if there is no response, I would be posting my poor experience on social media by 3rd Feb.

Regards,
Glaison. [protected]/[protected]

Dear Team,

Greetings of the day...!!!

I am raising this complaint for netmeds
I have placed the order on 19th Jan, 2022 and within 48 Hours the medicine should be delivered as per there policy
But today is 2nd feb 2022 nd i am following up many time to netmeds on call nd in mail also but still they have not delivered the Medicine

Kindly look into this

Register mobile number is +91 [protected]
Order id is[protected]A

Thanks Regards
Mohammad Zaryaab
+91 [protected]

I have ordered 2 quantities of t-bact ointment of 15g each on January 30th, 2022 and have made a online payment of Rs.478.95, but there is no order placed in my account. It's been more than 24 hours, I ordered the medicine, still it is not reflected in the order history. I tried to contact the customer care through chat and call but have not heard back from them. I need the order to be placed or refund of the amount I have paid. For proof...

The orders are in transit status for 13 days. I reached out to your customer care team more than 5 times but no resolution yet. I have emailed on 20th and on 31st of jan but no response from the team.

Due to INORDINATE DELAY, subject Medicines have been purchased from other sources. Hence I want Immediate REFUND.

Request you to resolve the issue and refund back my money.

Netmeds - deleting reviews on Google Play Store, hence I will also be posting again

Worst service provider. Order[protected]A on 24 Jan with delivery date of 25 Jan, however not delivered yet. Adding to it, there customer care team has no answer other than placing you on hold until you disconnect. Chat executive Sriparna is so arrogant and mannerless that every time asking for query, not even acknowledging and keeping the unanswered.

Please note I had placed as on 12-Jan-2022 & partial items received and balance items lying in Kochi since 19 Jan-2022. Below is the order details:

TRACKING ID [protected]
ORDER ID[protected]ASO2

I have twice spoken to your representatives but of no use. Your help line is not at all useful better it should rename as frustrating line.

This is the second time I am experiencing this bad experience from NetMed. I am thinking of discontinuing the NetMed service and moving towards Tata 1mg.

I am not sure whether I will get the order this year. There feedback is very bad since they never provide any feedback. Totally frustrated with them.

Regards,
Prejit
(Frustrated NetMed customer)

Before 45 days they have taken the order but not refunded my money yet. Everytime I call them they say in 48 hours they will refund but I have not got my money..help me out

Hi, iam benoy james i ordered a medince on 24th but expected date is 29th januvary 2022 but i didn't received the medicine now
kindly registered my complaint and handover to the higher authority
and send my mail what's had happened this time?
[protected]@gmail.com
[protected]

I ordered aptamil stage 3 (2 quantities) but I was sent 1 quantity of aptamil stage 1 and 1 quantity of aptamil stage 3. My order number is[protected]A

I have contacted customer support on email, calls and chat and numerous follow ups for last 8 days but still a replacement has not been issued.

Their customer service is absolutely pathetic and only thing they say is within next 2 days replacement will be done and this response has been given to me already 3 times in last 1 week (Monday, Thursday and Saturday).

Frankly I am fed up and I have decided never to place an order again on this scam website

I have ordered latocom cf 2.5ml medicine of 830₹ and i have successfully done UPI transaction from gpay but the order is not visible in netmeds app or in my order section.
I have attached a screenshot of gpay where 830₹ payment has done successfully.
Please refund money back.

I have ordered medicine on 13 Jan . Expected delivery of medicine are 16 Jan. Today we have completed 15 days after ordering.material not received till now. Contact many time with customer Care centre but did not satisfied response.

I ordered a medicine in 24, th and my expected delivery is 30 but my stock is empty today what can I do?
Make the arrangements fast
Could u possible to send my medicines today?

I placed the return request on Neteds approx 2 months back and I am still waiting for them to arrange reverse pickup and process my refund.
Tram is highly unresponsive on different channels and take customer for granted.

Dear Team,

This is my second complaint for the Netmeds product delievery.

All these Netmeds team is playing with the customers life they don't care about the human life. No courier tracking system is available at their end and every time they will say sir will get the delivery within 48 hours but from last 1 month no order is received from the ordered date.

Netmeds team is using local courier sustem in the bangalore so no one can track that delivery status from the tracking number. last time also they did the same thing with me and not delivered the item after showing for out for delivery.

These team is worst team in Indian pharmacy and even their managers are just sleeping in the company. No one is tracking the orders and no update is giving to customers.

I asked for the refund in this month but that also they have not refunded me.

Customer Name ; Rajesh Patwari
Order ID :[protected]A
Order Placed : Dec, 24, 2021
Cont No. : [protected]

Request you to please take strong action against this Netmeds company because this is the second incident happened with me iwithin10 days of previous order.

Also, Request you to please ban against this company.

As on time medicines is important to survive the life but if the medicines not get within time then it will be dangerous for the human life. We can understand if there is a delay of 1 or 2 days but 1 month delay cant accepted.

Request you to please communicate to netmeds team for providing full refund amount with additional amount of Rs. 2000 for palying with the humans life.

Regards,
Rajesh Patwari

I order for medicine and complete payment in netmeds app but my order did not show in app. I have not got any message about order . then i contect to custmor care but they did not solve my issue and misbehave with me . i call them more then 5 times but still my problem not resolve . i want my money back and strict action against this company . i order on 22 january 2022.

I ordered medicines from the Netmeds app on 26th January 2022, for which the payment was made using debit card through Gpay app. The transaction was successful and the amount was debited from my account. But there was no confirmation of order placed from the Netmeds. In the Netmeds app there is a section of MY ORDERS, even there my order was not mentioned. I have attached the photocopy from the Gpay app which states the Transaction number.
I tried to get in touch with the customer support team of Netmeds through Email, call and chat but the complaint left unattended. They didn't took any steps to resolve the complaints.
Kindly take the appropriate action to refund the money.

I ordered a combo of swisse vitamins one of the items came with broken seal and different colour tablets