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Netmeds Complaints & Reviews

www.netmeds.com

3.4

Updated: Aug 23, 2025

Complaints 1190

Resolved

717

Unresolved

473

Good! Netmeds values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Netmeds step up their efforts to fully resolve all complaints 👍

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Website: www.netmeds.com

Order was made to Netmeds with order number[protected]M on 22nd August 2021 and received message for order delivery on 27th August 2021 but DIDNOT RECEIVE my order in hand.
I called and informed about this to Netmeds Customer Care (talked to Rashmi) the same day and she assured to register it as complain and update me within 2-3 hours the same day but didnot received any update again. For this, I made call next day, again I got same reply from executive and he asked me to wait till Tuesday. On Tuesday again, I only had to call and talked to Naveen. He didnot have any update about the complain (Everybody in Netmeds is waiting from any communication from courier service).
I had opted for PREPAID order not COD choosing Netmeds over other online pharmacy services believing in them but after this experience I am very much disappointed with the service. It seems I have lost my money and trust too.

Sep 15, 2021

Complaint marked as Resolved

Issue resolved.

Netmeds customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2021

Netmeds Customer Care's response Hi Nidarshana,

We apologize for the trouble.

Please be informed that the amount has been refunded to the original payment mode. Kindly allow 1-9 working days for the refund to be reflected on your statement.

For further queries, kindly write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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My order no[protected]M, I ordered Zoform SR 1 gm 7 strips of 10 each in strip but it was cancelled from your side and refund hasn't been initiated.
Want to ask when I will get my refund?

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 31, 2021

Verified Support

Hi Sumita,

We are sorry for any inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Regards,
Netmeds Team!

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I had ordered accu chek instant strip 50 piece. And Accu Chek lancet 25*2=50 piece. I had done the payment through amazon pay. The amount has been deducted but i am not able to see my order in the order section. Now what to do???

+2 photos

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HELLO, I HAVE ORDERED SOME MEDICINE FROM NETMEDS AND NOW I DON'T NEED THAT MEDICINE AND I ᴡᴀɴᴛ ᴛᴏ ᴄᴀɴᴄᴇʟ ᴛʜᴇ ᴏʀᴅᴇʀ ʙᴜᴛI ᴄᴀɴɴᴏᴛ ᴄᴀɴᴄᴇʟ ɪᴛ ʙᴇᴄᴀᴜsᴇ ᴛʜᴇ ᴄᴀɴᴄᴇʟ ʙᴜᴛᴛᴏɴ Is ɴᴏᴛ ᴛʜᴇʀᴇ. ᴄᴀɴ ɪ ᴄᴀɴᴄᴇʟ ᴛʜᴇ ᴏʀᴅᴇʀ ᴀғᴛᴇʀ ᴏʀᴅᴇʀʀ ɪs sʜɪᴘᴘᴇᴅ? ᴘʟᴇᴀsᴇ ʀᴇᴘʟʏ ᴍᴇ ғᴀsᴛ ᴀs ᴘᴏssɪʙʟᴇ

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 31, 2021

Verified Support

Hi,

Sorry for any trouble.

Please write to us at [protected]@netmeds.com, our team will help you with cancellation.

Regards,
Netmeds Team!

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I cancelled the order. But they are not giving me refund. I tried mailing and messaging them still no response. Very bad customer service.

Oct 3, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Aug 29, 2021

Updated by Abi Pa No response still

Verified Support

Aug 31, 2021

Netmeds Customer Care's response Hi Abi,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your response.

Regards,
Netmeds Team!

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Address: Bhubaneswar

I have ordered on 29 august 2021. Payment is done but order yet is not confirmed.

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 31, 2021

Verified Support

Hi Priyabrata,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com along with the screenshot of the debit transaction details.

Regards,
Netmeds Team!

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Order ID[protected]A

+1 photos

Aug 28, 2021

Complaint marked as Resolved

Not resolved

Netmeds customer support has been notified about the posted complaint.

Aug 28, 2021

Updated by [email protected] I have not received any resolution yet

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My order ID is[protected]AS01 a medicine have been order placed on 12the Aug 2021 at 10:05 pm but not yet delivered till now. Tracking shows it has reached Blair on 27/08/2021.but I have not got any information about my order and it's been almost three weeks and I have call customer care many times but they are not given any updates so where is my order? So please look into at this matter as soon as possible.

Oct 1, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

Netmeds Customer Care's response Hi Vike,

We apologize for the inconvenience caused.

The amount has been refunded to the original payment mode as the order has been returned. Kindly allow 1- 9 working days for the refund to be reflected on your statement.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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Order no.[protected]ASO1dated 23.8.2021. Purchased under 20%discount & 100% Cash back scheme. Medicine is delivered but no cash back in wallets

Netmeds customer support has been notified about the posted complaint.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 31, 2021

Verified Support

Hi Vinod,

Sorry for any trouble.

Please be informed that a minimum order value of Rs.999 is required after the flat discount to receive NMS supercash.

Kindly visit the below link for more details.

https://www.netmeds.com/offers/NMS100-offer

For more queries, please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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I have order placed on15th Aug 2021.

Order id[protected]A
Where is my order?? No any updates in netmeds account .And i have call customer care many times but they are also not giving any updats where is my order..i m irritating for this..please look at this and resolve my problem ASAP.

Regards
Ranjan kumar
[protected]

Oct 1, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

Netmeds Customer Care's response Hi Ranjan,

We apologize for the inconvenience caused.

The refund has been initiated to the original payment mode as per your request. Kindly allow 1-9 working days for the refund to be reflected on your statement.

For further queries, please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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Bad service 15 day still not received medicine

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 25, 2021

Verified Support

Hi Sid,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com sharing your order details so that we can assist you on this.

Regards,
Netmeds Team!

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Address: plot no.39, Phase 3, majgaon Road, near Nayab Residency, Ratnagiri, Maharashtra

Dear sir,

My name is shireen pathan. I have order oligocare tablet today. Unfortunately the order not confirmed yet but the amount has been deducted from my account. Even I didn't receive any sms.

Order details.
Name: shireen pathan
Pin- 415639
Address: plot no.39, Phase 3, majgaon Road, near Nayab Residency, Ratnagiri, Maharashtra

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 24, 2021

Verified Support

Hi Shireen,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com along with the screenshot of the debit transaction details.

Regards,
Netmeds Team!

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Address: J m road Bangalore

Till not receive my order so cancelled my order

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 24, 2021

Verified Support

Hi Jitendra,

We apologize for any trouble.

Please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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My order ID is
[protected]A
Medicine shipped on 17/08 but not delivered till now. Tracking shows it has reached Ahmedabad on 19/08 with a remark short shipments.
Today morning at about 9 am l had given cancellation request through your customers care, but nothing was heard, again at about 14 hours I had to call your customers care and again requested for cancelled the order as I am not happy with NETMEDS. cancellation request no. is [protected]. Even after lapse of 2.5 hour no sms regarding cancellation or initiated of refund from your team. Please look into the matter as early as possible so that I can purchase medicine from other agencies. Thanks

Sep 24, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Aug 21, 2021

Updated by GFJ Not Satisfied

Verified Support

Aug 24, 2021

Netmeds Customer Care's response Hi Girish,

We apologize for the inconvenience caused.

We are working on your cancellation request and the refund will be initiated shortly.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!

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I have purchased netmeds first memebership and i tried to reach for basic medical check up but no response . Even dropped mail, messaged in whatsapp and raised on complaint with customer care but very worst .

Sep 30, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2021

Netmeds Customer Care's response Hi Lakshminarayanan,

Sorry for the trouble.

Please write to us at [protected]@netmeds.com.

Regards,
Netmeds Team!

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Call support help center netmeds 0+9339-:-555:-:291:-: calls 📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞📞...⇄

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Netmeds Customer Care

from Chennai, Tamil Nadu

Aug 24, 2021

Verified Support

Hi Sreenath,

We are sorry for any trouble.

You can reach us through call[protected] or through email at [protected]@netmeds.com.

Regards,
Netmeds Team!

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I tried to place a order but order not confirmed, amount deducted.. Tried to reach out them many time no response

Sep 30, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Aug 13, 2021

Updated by Vimalap I need amount needs to be refunded

Verified Support

Aug 24, 2021

Netmeds Customer Care's response Hi Vimala,

We apologize for the trouble.

Please write to us at [protected]@netmeds.com sharing the debit transaction details.

Regards,
Netmeds Team!

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Hi Team,

I have ordered medicines from netmeds and uploaded my prescription also on the same. After that also wrong medicines are delivered, when I have complaint regarding that they took medicines back and did not refund the money. I have been chasing them from last 15 days and they are not even sending the medicines or not even refunding the money. This is very serious issue as after uploading the prescription also wrong medicines are delivered and then money is also not getting refunded after chasing multiple times.if this will be case then nobody will believe on netmeds and even nobody will order from this website. I need this resolution asap.

Order no :[protected]P

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

Netmeds Customer Care's response Hi Yogesh,

We apologize for the trouble.

Please be informed that we had refunded the amount in your Netmeds wallet. Kindly check and revert to us in case of any queries.

Regards,
Netmeds Team!

Aug 13, 2021

Updated by Yoge1988 This is serious issue and because of that my grandmother cannot able to take medicine multiple days and after that I have to go out in this covid times and purchase medicies, what is the resolution you guys are giving me. If my grandmother would have taken the wrong medicines then. I need resolution and a token of apology and provide a entire order free of cost. This is serious issue which has been taken place and I need proper resolution for the same.

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Address: shop no.1 property no.401 ,Plot no.122 Survey no.11 ,Ward no. 52,Kalyan Nagar Road, Amravati-444606

I ordered for HealthVit Calvitan-600 calcium carbonate 600mg but when the product arrived it was
HealthVit Calvitan-600 calcium carbonate 600mg with Vitamin D3 0.75cmg. A totally different product..

COMPLAINED EVEN SO MANY TIMES WITH EMAIL BUT NOT RECIEVED EVEN ANY REPLIES...

Sep 15, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2021

Netmeds Customer Care's response Hi Timir,

We apologize for the trouble.

Kindly write to us at [protected]@netmeds.com along with the image of the product received.

Looking forward to your email.

Regards,
Netmeds Team!

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Website: www. netmeds.com

The blood sample (for lipid profile) was collected on 30th July 2021 in the morning, however, I have NOT yet received my reports?
Already paid 325/- online. The customer service department keeps copy-pasting the same content again & again but NO satisfying service or response.
I am really upset with NETMEDS & will never recommend anyone.
Either share the reports or give me my MONEY back!!

Order ID: DIAG[protected]
Lab Name: Thyrocare

Sep 4, 2021

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2021

Netmeds Customer Care's response Hi Sushant,

We apologize for the trouble.

Please be informed that the reports have been shared through your email. Kindly check and revert to us at [protected]@netmeds.com in case of any queries.

Regards,
Netmeds Team!

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