Netmeds Complaints & Reviews

Dear team I have ordered medicine on 27 September but still not received my order... firstly I have paid online but your team has said we have not received payment then I have shared the transaction details then they have checked and start the process of order is placed.but after several days I have not received any order.please do the needful my order id is[protected]A

On October 5, time -9:57 pm I ordered Humdard Safi from netmeds app The amount of Rs 150 was deducted from my Phone pay account but the order was not placed by the netmeds.So I contacted them they aren't picked the phone

Hello Team, I placed an order on September 18th 2021 and it was supposed to be delivered in 2-3 days which was September 21, 2021 but i received the order on September 25th 2021 after sending so many reminders. I made a request to cancel my order on September 22nd as the order was delayed and it was of no use for me. I have already raised many complaints till date but no one came to pick up the injections and i didn't receive the refund for my money. There is no responsible person in this company.
Perthetic poor service.

Order #[protected]ms01
M : +91 - [protected]
Delivery tracking # from Delhivery[protected]

Delivery Tracking # from DELHIVERY TEAM[protected]

No agent came to pick up till date.

Till now am not received my order what is the status of my order yesterday already I raised a complaint through phone call of your customer care agent they said the shipment was deliver will be before 6pm but till now not received my order it is very urgent medicine to my father he had open heart surgery kindly give me the status of my order

I have ordered Collashot C2 tablets (Qty 2) today, 5th Oct, 2021 at 9:11 am. I have paid Rs 1179 through GPay. But, even then my order is not listed on the Orders Tab and shows that i didn't make any order. This is really disgusting. Please resolve this issue as soon as you can. Please contact me at [protected].

I have order the medicine on 29 September but showing delivered date 30 September but still not receive on date 3rd October

I have ordered medicines on 4th of September, 2021 which I had returned on date 14th September 2021. As this was My first order I didn't know that your delivery guy was supposed to give me a receipt which he didn't and which was his fault. So after that I regularly kept calling CUSTOMER care for my refund which I still haven't received.. Today is 2nd of October and I am highly disappointed with you people. This was my first order and it has turned out to be a nightmare. You people give 0 ### about your CUSTOMERs. Would never recommend this app to anyone ever!

I have placed a order with my daily medicine in netmeds. within 24 hours they are delivered my previous medicine but this time they are not delivered my medicine after 5 days also. I am waiting for my medicine and that reason also i have missed one medicine on time.
When i am checking my delivery status in app there showing some time medicine in Ahmedabad, sometime Gujrat, sometime Mumbai, but still i am not receive my medicine. I had conversation with Netmeds team for cancel the order and refund my money but from backend they are not do it.

I think consumer team can understand my issue and take necessery action for that.

Hi, I have placed an order with netmeds on 27th sep and at the time I was placing the order, delivery date was showing 28sep and after I placed order then delivery date changed to 28-30sep which is very bad. First they are taking orders showing next day delivery date and after I place order then delivery date increased to 3 days and it's been 3 days already and status is showing in transit and courier partner is qwik which is impossible to find. Now showing on internet anywhere. I called customer care 3 times, daily I call them and they said, we have set a priority and it will deliver please wait. It's been 3 days I'm waiting and still status is showing in transit. Why are they looting people's money and trust. Such a big name but services are worst.

My order number[protected]WSO1
not delivered even after prepaid my amount for the order they say that the courier partner will delivery today the same answer since 4 days. and after calling customer care of netmeds the person speak very harshly will be delivered today the same answer again and again. those are medicine which is very important for a pregnant lady. but people in netmeds response was very pathetic. they dont know anything they why sitting to answer calls of customers? when called xpressbess customer care they say that it is in transit for 10 km in visakhapatnam ware house to service center yet to reach by today (left warehouse on 26th but i dont know how much time it takes to travel in this small city. i requested them that i can go and collect also but they said nothing is available to inform me. all other delivery couriers are being received in the city all these days but very sad due to this.

I have ordered medicine from Netmed on Sep 05, 2021 7:17 PM
Order ID:[protected]W
I received the same on 7th september. After receiving the medicine I realize that the medicine i ordered have less dosage one instead of 150mg by mistake it was 110 mg got ordered. Immediately I called the customercare and requested for return the same as it was 2, 032.59 RS medicine which i used to have on daily basis and I need to get the correct dosage one immediately. From that day i am struggling with returning. Almost 5, 6 time I called the customer care and all they do is give assurance of resolution in 24hr. 2 times I send mail to escalation mail id. But no use. I am getting mail from them that i was unavailable on location for reverse pickup which is clear nonsense. I am staying in a home and i am always available there. The courier person also i called and bugged to take, he told evening he will come, one told next day morning he will come but till now no one turned up. I have to work for a week to get this money. I am working as a maid in a home and its not an easy to loose this much money. I informed same to them but no use. Please help me to get my money back.

ORDER NO NMS[protected]C: The order was placed and paid thru my cr.cd immdly. TILL today no processing done. I complained thru cus.care no that Order details not recd.Ihad on sunday told yr cus.care person thru whom the order was placed that I am in imm need ans he said he will give top priority in speeding up. since noaction was in sight I complained today with three calls atv3hrsvinterval onlybto bhe told in the thirdvcall there is some tr. id for payment is reqd.I GAVE IT AND ONLY afterv that they hv started the processing.This unnecessarydelay from yr side is intolerable and I am as a customer totally frustrated

@NetMeds i ordered some medicines but the order has been declined however money is deducted from my account, refund my money asap... A lot of people have been having the same issue

I have ordered medicine but some of my orders is delivered but others not delivered and I cannot able to track it my delivery date already Crossed on 22 September but till yet I have not receive my order montek lc medicine I have already contacted customer care and already forward mail to netmeds but nothing happens. I have already told on 24 sep that cancel my order initiate my refund but nothing doing now. I am submitting FIR against netmeds for cheating with customer.
Order id :[protected]M

ORDER NO.[protected]A dated 20-SEP 2021 (NUTRAJOINT CAPSUE 6 NOS WORHT RS.1596)

Pls note from 3 DAYS I have been calling and was yesterday delivery of captioned medicines within YESTERDAY

Called today twice and was again assured delivery by today early noon, no sign even SMS with courier details is not yet received.

Also, 1 call today morning was disconnected by the attendant !!!

URGENTLY please intervene and request urgent delivery within next few hours.

Competition can arrange delivery of medicines to me on SAME DAY, so honestly I am extremely disappointed with Netmeds services.

CUSTOMER gives wrong information of delivery
Confirmed on Friday 24-Sep-2021 in afternoon
Confirmed on Saturday 25-Sep-2021 by evening
Today CS is informing me that the package has reached Navi Mumbai and will be delivered within next 24 hours !!!

Regards
Joseph SIlveira
Mobile : [protected]

Worst customer service and delivery service. The order supposed to be delivered by 22-23 September still its in process. Customer service says its expedited but still no whereabouts of the item.

Help is much appreciated

I have uploaded prescription document then verified & provided list further asked to confirm the order. When coupon was not working then customer agent process and also insisted to add more medicines if required. Now order contains majority related to already uploaded prescription items and 2 or 3 not from prescription items. Important is that they hold complete order after taking money and now not ready to refund immediately or delivery medicine items which are part of submitted prescription items. Customer agent of Netmeds completely mislead and also take good 2000 to 3000 amount which blocked my money and helpless to buy from outside also.

As per my understand taking order without prescription and also encouraging to provide medicine names for non-verified prescription is criminal offense. Further, more hold complete order (where prescription uploaded and verified by them), which will increase the patients life risk also due to delay in delivery on time.

Hi Consumer Complaint Team

I have booked 4 orders of medicines fro Netmeds on 22nd and 23rd September 21 respectively. They dispatched only 1 order which is also incomplete. When I call their helpline numbers everytime they give me a vague reason that I will get my orders within 24 hrs. I need to wait for another 48 hours. My order id are

1.[protected]A
2.[protected]A
3.[protected]A
4.[protected]A

I have placed a order on 17-9-21 but still my medicine not delivered. It's urgent for me. Please do the needful on urgent basis.

Order I'd[protected]MSO2

COURIERXpressBeesTRACKING ID[protected]ORDER ID[protected]ASO1LAST UPDATEInTransit on 20th Sep, 12:32 AM
ORDER PLACED ON17th Sep, 07:22 PM

Pichli bar order 5 days me aa gya tha
Is bar chennai me hi hai
Aise me to mujhe bahr se buy krna pdega medicine