Netplus Broadband Complaints & Reviews

Hlo netplus, my nearplus chopra cables off my network before month end . My last payment on 30 aug and today he off my network.pls do something.

They have very bad customer service, and poor service quality overall. I have their connection, and when it works it is good. But it stops working very often, and their customer service team is rude, untrained and blatantly lies in your face. I call them, they tell me the issue will be resolved in two hours, then after 5 hours, they tell me the same thing again. Then I found out that no one was working on the issue at all till then. This isn't an isolated incident, it has happened multiple times. And they don't even register your complaint- citing that the 'area is down' so no complaint can be registered. They also come up with the most ridiculous excuses like 'everyone in your area is facing the same problem' so please wait (like that's supposed to make a customer feel better). I waited 2 days in the end. At other instances I've waited anywhere from 2 hours to 36 hours. And it's a fairly recurring problem, at least once a month it happens. Unfortunately there are no other isp's in my area. If you have the option, go for someone else, Netplus service is not reliable.

I recharge my netplus account on 26 September but even after the recharge of 589 my internet is not working when I call the coustmercare they say it will update in few hours but so far my net is not working I call them 10 time's but my issue is not resolved they are careless and not values coustmers time .

Wifi internet speed is low, not working stucked from few weeks

Following is the email I have sent to Netplus Broadband L2 but no response after 3 days.
Email:
I am absolutely disappointed and disgusted by the service provided by the Netplus team. It is not even a month I have already lodged about 4 complaints back to back to get the issue resolved. I have been struggling to get my internet connection working steadily. On daily basis I am facing temperoray disconnect issues. Unless I do not restart or reset the modem it would not work. Today was the day when my internet connection is totally gone. All I can see is red LOS light and this is 2nd time happened in past 18 days. I am working from home. There are 2 other homemates who are working from home. Due to this bad service we are not able to complete our working hours. We are loosing our salary here while I am paying for your service.
I have called customer service they create a ticket and then I have to chase the technicians to get it fixed. The technicians do not worry about calling back. When after hours and hours the service resume, then the technicians call after couple of days to close the ticket by asking otp. I was still okay with temp disconnect (because it is expected from Netplus Broadband?) but now me and other colleagues are without the internet and we are salary on it. I would request you to please escalate the issue to the senior level and get the issue fixed for us and pay for my loss. If you could not do it please do let me know. I would disconnect the services very politely. All I would need is my installation fess of rs 1000 and modem charges of rs 2500 to be credited back in my account or pay me cash. I can't afford to keep such a connection this is just not done.

I am so fed up that I am willing throw these equipments of yours in the middle of the road. This is just heartbreaking.

You may revert back to this email or call me. We have lot to discuss here

Note: please do escalate the issue to the highest authority available in the region.

Thanking you in advance.

Regards

Jasdeep Singh ( very upset customer)

It's been 2 days since i have been complaining about malfunctioning of my router in jammu netplus office but they always say i will be sending our repair person soon but that soon never came. Now they are not even picking up the calls and have not even responded on mails, please help me in this issue their behaviour and attitude towards their customers is so unresponsive and this is now getting unbearable for us !!

I am complaining from last 25 days about your netplus Operator Khursheed in MALERKOTLA (Punjab).I paid him 3000 as advace for new payment for new connection four weeks ago.But still not got any connection nor any reply from netplus.Even they are not picking up my call nor refunding money.Please give any satisfactory reply.

My wifi is not working from morning..

I have never seen such worst service.i always recharge my netpuls account but it resumes after 8 to 10 hours. This sach a pathetic service I will never recommend netpuls to any of my relatives nor my friends infact I'm going to close my all 5 netpuls connections.

Regards
Altaf Hussain Malik
Cust ID [protected]
[protected]

WIFI connection of ID No: 3221184 in the name of Parminder Singh is not working from previous 24 hours. While calling your call center we received feedback that our area is down whereas other wifi connections of our neighbours are working completely fine. It is sincerely requested to you to kindly do the needful.

Your service is so pathetic. Your staff is so uncooperative even they did not lodge my complaint even after calling 200 times for last three days.
I have never everencounter such a pathetic service providers. After giving my hard earned money you people dont even think to solve grievences.
My cust id is [protected]
In the name of rupender singh chauhan and my maild id: [protected]@gmail.com
Kindly revert in my mail id

My Customer ID is [protected]
And registered Mobil No.[protected]
The Internet is not working yet
I Pay the internet bill on time, yet the internet shuts down during the exam.

My customer id is [protected] my net not working properly last 10 days but nobody careit on my complain. customer care service very bad

Not working net date 21/08/2021
2 time complete submitted
Account id [protected]
Model- ZXHNF660
Mobile no [protected]
Name sonu shah
Address # 282 burail chandigarh

I had already paid bills of june, july month through local operator. But still showing bills are pending. I had a word with customer care representative no of times they suggest to email to customer care the bill proofs but local operator not giving any proof of payment. Kindly register a complaint against local operator for either he has not paid the dues or for not providing me my receipts. It s been a month i am requesting for proofs as he was saying he had already paid.

Making an issues for disconnection OTP

I informed you for disconnect my connection on 6/8/2021 and refund my money but no any action from your side.so immidiatly disconnect my connection and refund same.

I have recharged the netplus broadband of 589 rs on 8 August, 2021 in morning time, but my account is still showing the inactive. When i asked to helpline no. They said it would be activated in 2 hours but problem still remains. Please help me to activate my account asap, its affecting my work....

I have been calling since last week for the requirement of wifi extender, either no one is answering on the customer care service or no valid answer is given to me regarding my requirement.

This is really disgusting

Poor connection of netplus broadband