Netplus Broadband Complaints & Reviews

They offer high speed internet and we pay them but we didnt get that speed.
Everytime packet loss, ping issue, speed issue.in the peak hours speed is too slow and when we complain about this they dont even fix it rather their employ abuse us and dont fix issue. They argue with customer.

Am from tarn taran city near amritsar and i face alot problem with them.
I pay for 100mbps but get less than 10 mbps in peak hours with fiber optic technology.
Tried ethernet, wifi everything.

I am khuswinder singh having net plus broadband subscriber from the last two years. My customer id [protected]. I have transferred the payment in my old id [protected] on 19 oct 2019 and 14 nov 2019 instead of my new id. I have also done cash payment to the broadband dealer.
So i am requesting you to please tranfer my payment in my new id [protected] which i have already paid in old billing id [protected].

I am netplus customer. My customer number is [protected]. The dealer who installed my broadband is providing me the worst service. Yesterday in afternoon my Internet connection was not working i called him and he said that wifi is down from main server. Then after a hour i called him again 4-5 times but he didn't picked up the call. My neighbour has same connection i called him he said that wifi is working properly. Due to this negligence my yesterday 's class also got missed. Hoping for a help as soon as possible.

Welcome to netplus broadband your customer id-[protected], current rate plan is otc5_truly_ul_50_599_ulg_f50m, for more information visit at http://mynetplus.netplus.co.in:9091/servlet/cwscinit or call us on[protected].

Dear concern

It is sorry to say but your service is pathetic. Also your employees are very unprofessional. It is almost three weeks that my connection was approved but nobody is coming to install it. After my long follow up someone came and complete the wiring and told me that in the evening or tomorrow he will arrange the modem and it would be functional. But after that nobody.

Then after my long follow up with your local representative some one came but again they told me a new story that hub is full so they are unable to give a connection from there.

But they promised on monday my connection will be start functioning.

Instead of installing my connection they stopped picking up my calls.

It is very unprofessional and not acceptable. Now i am not interested in any kind of service from net plus. Also i am going to file a complaint in court for harrassment and also going to upload feedback on social media so that you cannot cheat any other user.

Ravinder patial

Respected sir/madam
I am sandeep singh mazroll, having net plus broadband subscriber from the last 3years. My customer id is [protected]. I have transferred the payment in my old billing account is[protected] on 14 april 2020 at 2050hrs. When our internet service has been stopped then i launch the complaint then they update me my new billing account is[protected] after that i make the payment in my new billing amount on 25 april...

Netplus broadband wifi network is very weak in law gate, phagwara, punjab; pin code - 144411. They do not provide good service and their network is that much worth that i am not having words. I regularly call and complain in office situated in phagwara by the name of chopra cables. The office management does not do hearings of complain so i took step i. E online consumer complain. I complained about netplus broadband wifi network that my wifi network is not working and service is worst. They do not provide good service and their network is very much worth that much worth that i have no words to accomplish them. They do not reply to my calls and if by chance replies then do not solve my issue. I kindly request you to please solve my issue asap. Otherwise the better idea for me is to leave netplus broadband connection and join connect broadband which is 100 times better than yours with best service.

Hello,
I am #netplus user from last year, (Account number - [protected]) and i am paying 590 per month and everything was going all well. But from 17/04/2020 my internet was down, so i filed a complaint on same day. The customer care said, no worries your issue will be solved soon. But today is 22/04/2020, and i have call to customer care many time but issue still pending. I really never thought that this companies customer service is this worst. Please solve this issue with some kind of permanent solution.

My connection is off for the last 3 days, email i got from them says "account is terminated bcoz of payment pending"but when i checked the status of my account online, it shows payment has been done in advance. Nothing is due. Called at customer care atleast 100 times, everytime the helpdesk says, dont worry, it will be activated in half n hour. Its been 3 days no action taken. Such a pathetic and poor service. Now who will update their system of accounts.
Screen shot of online payment is attached

I sandeep singh mazroll mail regarding my internet connection id: [protected] and ref no.[protected]
And token no..[protected] complaint not resolve till morning from yesterday 2pm.
I already pay the bill on 14th april 2020 at 8:50 pm and on 24th april 2020 internet disconnected by you... After pay full bill on 14th april 2020 at 8:51 pm by indusind bank credit card online... I continues call on your customer care[protected] they continue misguided me that they activate my internet after 2 hour...
Even they can't check my mail which i were send you on 24th april 2020 at approx 2 pm regarding bill and attached copy of receipt.
Today at 8:15 am i again call at your customer care and your executive told me that i have billing issue and pending bill even now they can't check my mail regarding bill.
She told me that after 9 pm mail department open and chk my mail than we connect your inter connection... Means approx 1 day without internet. Means you harassing me during lockdown period

Hello,
I am #netplus user from last year, and I am paying 590 per month and everything was going all well. But from 17/04/2020 my internet was down, so I filed a complaint on same day . The customer care said, no worries your issue will be solved soon. But today is 22/04/2020, and I have call to customer care many time but issue still pending. I really never thought that this companies customer service is this worst. Please solve this issue with some kind of solution.

Dear sir, my name is mohinder singh address is c/o usha kumari house no 1055b rathpur colony pinjore haryana punchkula. I have submitted the documents for netplus and they have provided the id for me to get the new connection. When i talked to mukesh technician here he told me to talk to mr. Rajeev lakra service provider in pinjore haryana distt punchkula, if he will say yes i will set up the connection for you and we have a modam and stuff for new connection. When i talked to lakra he is denying i am not getting the proper communication they are making the wrong guidance, and i want to get the new connection set up its urgent for me.

Suddenly my *slow* netplus internet stopped working and i thought it was a regular speed drop as they say its a server maintenance break (Lol), but i received a text on my phone that my plan has been changed to demo plan and i've consumed all the high speed quota on my account. I am trying the helpline number but its on waiting since last 10 minutes and this happened 2 times till now.. There's no way to send a complaint to them to ask why my plan has been changed.
P. S. My bill is being generated every month even if i've paid for 6 months on the day i got it installed at my house. I doubt it's been done because of not paying bill. I received a call from netplus that my bill is pending, i talked to him and informed him that i have paid for 6 months to the guy who installed and handled everything at my home, he asked his name, i told him and he said he will himself talk to him, i shouldn't worry..

Well, i am worried because i got mails to be submitted till midnight, and its 11:58 now.

I have submitted the bill .but wifi internet is not working.i have complaint many times but they are not comming to repair .they are just picking call and ignoring .they are saying that we will repair but they are not repairing.

My customer ID is [protected]. My broadband is not working since two weeks.I want resolution alongwith adjustment in my bill.

I have requested netplus to upgrade my internet plan fromm 499 to 599 the haven't yet passed my complaint since 7 days. during installation i asked to start unlimited plan but they started according to their own wish

My ac no [protected] speed is very slow please solve the problem

Please provide me the invoices for the financial year 2019-20 for my tax submission in my company. I already raise a request on 9th march 2020 but i am not recieved any invoice till now. It has been 4 days now they are not responding to me. It looks like they have no infrastructure for this. They have not providing the basic thing as needed.

Name : vinod kumar
Mobile: [protected]
Email : [protected]@gmail.com
Customer id: [protected]

My idno. Is [protected]... I want to complaint about my local netplus operator... He was very rude with my mother... It hardly took 5-7 mints when she came inside for the payment in between he rang the bell again n again n told mom he will not come to collect it for the next time rudely.. That was not tolerated the way was worst to deal with any costumer his name was harjeet.. I am very disappointed with this... Plz... Change my netplus operator.. Otherwise will not pay my futher bills. And my net is not properly working kindly check it...

My customer id is 290954... My net not working frm 22 december.. I have 26 complaint against net not working.. But your customer care all time ask me its working 2 hour but today is 26 days done my net not working.. Your service is too poor.. But worker ask me ur bill pending 580 so ask me how can i pay this much.. Its too irritated.. So tell me how can i pay this much so ask me how much i will pay.. N which time my net is working and ur tecnition is not check. Last is its too bad service im not satusfied i want to deactivate this bakwas net

I had applied for new connection on 26.12.19, 29.12.19 and probably again i had to request on 31.12.19. But to utter surprise, the connection has not been provided till date whereas the company claims that the new connection is installed within 3 days. The company has got encashed the cheque for rent of three months in advance. No customer care executive is able to inform as to who will come and when he will come for installation. Everyone is just making excuses. It seems that the company is not interested in making new customers.