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Netplus Broadband Complaints & Reviews

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Last updated Mar 19, 2024
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Grand City Walk, Ludhiana Rd, Aggar Nagar - B Block, Bhai Randhir Singh Nagar
Ludhiana
Ludhiana District
Punjab
India
141012

Netplus Broadband reviews & complaints page 5

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G
Gorky Bedi
from Chandigarh, Punjab
Dec 25, 2022
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Broadband not working for the past 2 weeks

Customer ID [protected]
Broadband is not working for the past 2weeks.
Please resolve this at the earliest.
Executives are highly unprofessional and don't have a resolution.
Also, would need a waiver for the days affected.

Gorky Bedi
[protected] / [protected]...
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G
Gaurish Kanyan
Dec 20, 2022
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Wifi connection

Wifi shows connected without internet so many times tried calling...it doesnt connects...if it does thn the customer care says same dialouge alwys, atea updation ...like how manu times n how much time is needed...dobot solve any problem at all...facing this issue frim last 15 days...
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S
Sonia soren
Dec 17, 2022
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I m complaining about their network

Address:Ludhiana

Hi I m priti
8 din ho gye h netplus wale na call receive kr rhe h na hi mail ka koi reply kr rhe h
1 week ho gya h internet chal nhi rha h Daily call krte h but na koi revert upper call hamesha busy rehta h...
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S
seema_g
from Mohali, Punjab
Dec 17, 2022
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Regarding broadband not working

From last 3 to 4 days wifi broadband is not working. Your service is very poor. Last time like 2 or 3 months ago the same issue was happening and I also complained for same but it was like the wastage of time to call customer care. If I pay bill 1 day late, fine will be implemented but if your connection didn't work then it's all fine. But now I want to close this connection. Kindly let me know the process of closing the connection....
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T
tushark35
from Abohar, Punjab
Dec 13, 2022
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Improper Service

Address:5th floor OPP GURDEV HOSPITAL THE GRAND MALL H BLOCK Ludhiana 141012 Telephone: +91-70875-70875
Website:www.netplus.co.in

I am Tushar Kataria. i had raised a ticket[protected] today but my issue is not resolved yet and closed without my consent.I had an issue since 20 days but they always closed my ticket everytime without resolving it.i request you to take strict action and don't close my ticket until i give my consent or otp. If they are unable to provide proper service then refund my money...
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4
4699
Dec 6, 2022
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Internet poor service

Address:Mohali

Hi Team,
We have a connection of Net broadband from last 1+ year but almost time netplus is not working. Very poor network connection even we have complained so many times but not getting positive response....
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D
Nov 29, 2022
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Payment not updated

My customer ID [protected]
Payment date 25.11.22;
But my payment not update I have sent the mails and calls to customer care and local service provider but no one provide the solution.i have much difficulty from my daily work.im paying from broadband but my service not active.already register the complaints many times.it my humble request pls activate my net otherwise i will take action against you.shortly will file petion against...
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Address:Samana Mandi

M/S MAHESHWARI COMPUTERS STATIONERS, .
Ticket has been generated with ticket no[protected].
Last 96 hours internet not working, so plz wave off my advance pay bill charge. Four working day internet not working.
Id[protected]...
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S
sunny roopray
from New Delhi, Delhi
Nov 3, 2022
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Account deactivation before time

Address:5th floor OPP GURDEV HOSPITAL THE GRAND MALL H BLOCK Ludhiana 141012
Website:www.netplus.co.in

Customer ID- [protected]
Billing id= [protected]
Please check enclosed document of payment receipt was made in December 2021 for whole year.But
On Nov 2, 2020 my account set to deactivated status. I am complaining from last 2 days to customer care but still its not working. Every time answer is we will ASAP but my question is when it will start?
According to your scheme if I make 5 month payment I get 1 month free...
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G
Guneet.Singh
from Pune, Maharashtra
Nov 3, 2022
Nov 4, 2022
This thread was updated on Nov 4, 2022
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Incorrect bill and harassment

I requested for my connection to be put on hold on 21st October 2022. Customer care informed me that the charges to put connection on hold are 200+ taxes. On 1st november I got a bill of Rs 738. My regular monthly bill was 707 and it was clearly incorrect as mt connection was on hold for more than 7 days this time. On connecting with customer care I was informed that I will be charged entire 200+taxes even if I keep my connection on hold...
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M
Malwinder singh batth
from Malerkotla, Punjab
Oct 30, 2022
Nov 4, 2022
This thread was updated on Nov 4, 2022
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For new connection connect with company last 20-30 days

Address:Grand City Walk, Ludhiana Rd, Aggar Nagar - B Block, Bhai Randhir Singh Nagar, Ludhiana, Punjab 141012

I am continuing connect with company to take a new connection but it’s operators do not give any response from last 20-30 days and am connect with his customer care number registered for new connection but no positive response from there .

Kindly do needful...
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G
Gurjant Fkd
from Mumbai, Maharashtra
Oct 26, 2022
Nov 4, 2022
This thread was updated on Nov 4, 2022
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Broadband service Not working

I have sent the mails and calls to customer care and local service provided about the non working of broadband. But no one provide the solution. I have much difficulty for my urgent work I am paying for broadband but they are not listening. Very poor service. Already register the complaint but no one care about it.
Parmjeet Singh
Ludhiana
[protected]...
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S
Surinder583
from Pinjore, Haryana
Oct 14, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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New connection not provided

Address:Pinjore, Panchkula, Haryana

I have many time request for new connection, but still not provided. Even already connection near my home approx 200 mtr . So requested to you please provide new connection. We have need 4-5 new connection in single place.

My contact number [protected]
Request number 1504549...
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SHANDEEP SINGH SANDHU
Oct 6, 2022
Oct 22, 2022
This thread was updated on Oct 22, 2022
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New connection 5000 RS

Address:rasulpur , makhu,142022-fzk

My village is just 1km away from the near city the network provider declined my new connection they tell they provide new connection if 4-5 new connection is available in my village also they demand 5000RS each new connection so I go to bsnal office they offer me air fiber in 7000RS and also I don"t need about 4-5 people...
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S
s.kahlon
Oct 4, 2022
Oct 4, 2022
This thread was updated on Oct 4, 2022
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Account status inactive even after making 2 payments

My internet went to inactive status in the early morning so I made a UPI payment through their payment platform before going to work when I came back I noticed that my internet is still not working so I called them and they told me it sometimes happens. They also suggested sending the payment screenshot to their Emai for a refund and making another payment to get the internet active again ASAP. so I did what they told me and made a 2 payment...
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M
mahadeep singla
Oct 4, 2022
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InterNet speed slow

Address:#1475 street No.2 Nai Basti Bathinda

Internet is very much slow, my remote is not getting being connected because of speed....
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A
abhivani
Sep 22, 2022
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NETPLUS SUSPEND MY ACCOUNT,overcharging amount

Yesterday On Dated 21.09.2022, Netplus Suspend My Account .After I Call On Customer Care I Get To Know There Is Some Safe Key Services Activated On My Account, Which I Didnt Activate Till Now And They Get It Without My Confirmation.
I Have Paid Broadband Bill On Apr'22 For 5+1 Month Scheme Which Means That It Will Get Over At End Of October'22 But They Stop Servcies In Sept'22
And When I Call At Customer Care They Didnt Respond...
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M
Madhur bansal200
Sep 6, 2022
Jun 10, 2023
This thread was updated on Jun 10, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Internet not working since two days

1. That I am customer of Netplus broadband co. and having billing ID No. [protected] in the name of Mr. Madhur Bansal.
2. That my internet is not working since last two days.
3. That i have raise many complaints regarding the same through customer care help line number and "Ticket/Complaint no. was generated vide no.[protected] and[protected], Respectively.
4. That one of my Ticket/ Complaint was closed late night...
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S
Shubham826
from Chandīgarh, Chandigarh
Sep 2, 2022
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Plan/payment

I am a user of netplus broadband from last 2 years and getting the same plan of 5+1 months for Rs.2945. On 31 august contacted the customer service and they informed me to pay the bill on 1 September 2022, after paying the bill on 1st and contacted the customer service again but she told me that i have a plan of 5+1 but after that she told me that I had a pending bill so this plan will only work for 4 months and not 6 which is very disappointing...
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A
amit_amit_kumar
Aug 31, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wifi not working (bad service)

Address:H no. 742/74 New santokh pura near kmv college 144001

Hi Team,

From last 1 week internet not working properly. Every time i called customer care they give reason fiber cuts and your area is down. what type of service you provided. its 0 star service. you internet provider not able to resolves compaints. my customer id is [protected]...
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