Netplus Broadband Complaints & Reviews

I have recharged my account with monthly pack but my account is inactive but i want you to please activate my account ID is [protected]
My name is = suneet k yadav

I have Net-plus connection at my residence. I upgraded the plan with IPTV.
The company has started billing, however, the company has not installed and commissioned IPTV even after several reminders.
It is gross matter of cheating.

We have taken the Netplus wifi connection from local area dealer (of Saharanpur 247001 pin code) Mr. Ramesh (ph.[protected]. He is one hell of a dealer who does not respect the customer's requirements and complaints. The internet connection was acquired on 14 July 2020 but since then we have continuously faced wire problems (optical wire keeps on breaking without even touching it) and hence net and connectivity problems. And whenever we have called Ramesh, he either did not pick up the phone (nor called back) nor resolved our issues.
We are actually submitting this complaint against Ramesh because he is wasting customers' time as well as ruining the reputation of Netplus. We have called the Netplus customer care (around 6-7 times) and they guarantee that someone from local area (Saharanpur) will definitely come and resolve our problems of net connection and wiring. But nothing like that happened because again the dealer that Netplus will contact is Ramesh and he does not pick calls and never do justice to his job.
In the starting, he blabbed about himself a lot like I will never let you face any problem regarding to the internet but he is now doing the exact opposite. Moreover, when he luckily picks calls (only when you call him from unknown number), he hung up the call without even listening to the customer's problems.
Photos are attached which shows that how the wire is placed and how he kept the router (and told us not to touch it) since July. He just mentions that he will set the wire and router to a fixed place but never ever did it.
Please look into this matter and if possible replace this negligent and irresponsible dealer (Ramesh) with someone who is atleast willing to listen to customer issues and try to solve them. This is VERY SERIOUS as I have to take ONLINE CLASSES so the good internet connection is required and unfortunately no other service providers are there in Saharanpur.
I genuinely hope our problem should be taken care of.

Dear Sir or Madam:
I am writing to dispute regarding bill payment to netplus through netbanking. I paid 707 rupees through netbanking dated 17 October 2020. But my netplus account is not renewed. Please take a suitable step and renew my netplus account as soon as possible.

Very very poor 😞 service from last 20 days no internet during night. Instead of my daily complain. My father expired 12 October 20. My relatives have not seen and speak to us during his last time . Children education affected they destroyed my life finished me mentally tortured. Speed is very slow took 5 sec to download 10 kB size image. Telling lie of 50 Mbps speed. I have paid 5 months advance payment.no word to express shameless company

After receiving the charges amounting to Rs 4700/ including advance monthly rent on 27/9/2020 for new net connection till date no installation has been made in ward no 2 bhour camp chattha Jammu- 181101 resulting the children's faced problem in on line exam because of casual attitude of the company for which compensation of breach shall be initiated.

My box not active . my collage class daily miss . please my box active quickly. your opprater servies very bad . i am calling 3 day not pick up phone
please solve my problem hurry i am thankful you

Dear sir /madam
i hv broadband connection from 25 july 2020 to tell date having custumer id [protected] and voice calling no. [protected] . i called customer care no more many times as u chk from ur system but nobody solve my problem .i used this connection nd voice no. for my bussiness purpose but it not working from 26 days to tell now.it fect my bussiness so much .am already paid 6 month advance rent on 25/7/2020 .but its useless for me now so plz solve my issue otherwise refund my payment .

thanks
Ramandeep singh
prop. Chauhan trading co
[protected].

Name Ranjit singh

old account [protected].

i paid 707 in old account.
I have also requested last month, so please accept my request and transfer my balance to my new account. Thank you.

This is my new account [protected]

Everyday at some point, internet stops working on some devices and the devices shows ' no internet ' or 'can't connect to this network'. Firstly i thought it might the problem of ip address conflict and that's why i manually assigned different ip address to each device but the problem is still there. I guess, maybe the router is causing all the trouble.
Also, sometimes the internet speed falls down randomly and after some hours it becomes normal.
So, i request you took look into this matter asap.

New connection, before 5 days internet not working, your service engineer not put my phone if you can can not solve it please return my money and disconnect your connection

Hi,
I have been complaining against internet not working so many times in the month of september'2020 and details are given below :

7th september'2020 time : 16:32 internet not working
15th september'2020 time : 18:28 internet now working
16th september'2020 time : 07:21 internet now working
18th september'2020 time : 20:23 internet not working
19th september'2020 time : 00:32 internet not working

Every time i complain at customer care, they always say its last time, in future we will never face this kinds of problem. They disconnect my connection every second day and i suffer lot of losses in my buisness because i work from home.

Netplus customer care staff has only one excuse that they are sorry and can't resolve the issue after it disconnects in the evening. The services are very poor.

Kindly look into the matter and solve it asap.

Worst customer care service i've ever seen i seriously recommend you to not to go for this internet speed is pretty good while the customer care service is totally time wasting so it's better to pay the one who values the importance of our time. That's why mostly folks are switching to jio giga fiber instead of it. I had paid the bill but still get my account suspended contacted customer care service told me to mail them then i mailed them the bill receipt but then found that their mail limit have exceeded. You can imagine from that how much bill dispute mails they've been receiving afterwards i again contacted the customer care and told them the entire situation again n also about their mail box after that they told me to mail on the their second email and now it's been 10-11 hours of posting that mail and still i have not got my problem solved. Furthermore, on the next day my online classes were gonna start. I hope you can understand why m not recommending you to go for it instead of this you should go for jiofiber or any else which value your time & money tooo...

Hi
I had submitted a complaint regarding the router hanging from last 1 week and ur technician called on the phone and said the problem was from backend in the whole city of patiala and asked for a password to close the complaint, he said the issue has been resolved from backend and it will not re-occur... A total lie... I am facing the same problem again for the last 2 days. Suffering from my job, my kids are suffering from there studies, and there is no response or hearing, technician hardly bothered to visit physically at a place to check the issue... I am looking to shift the operator if this issue is not resolved.
My account number is netplus broadband [protected] in name of davinder kaur, 2753/4, bagichi het ram, inside sheranwala gate, patiala.
Contact [protected]

Our net plus signal is every time it stopped. No body will pick the phones.
My customer i'd is [protected]

I want to file a complaint against netplus broadband service. We took their connection back on 1st april 2020. ₹599 unlimited data plan and after including gst the total bill will be around ₹700. After 3-4 months we got to know that they provided a smaller plan of ₹499 but they were billing us for ₹700. We paid all bills on the time to our cable provider as he was the collector. And on august 21st our internet was not working and when we called them to report an issue they said we’ve an outstanding balance of 2000₹. We paid ₹2121 at the spot.in april ₹1393, may ₹1200, june ₹700, july ₹700. And online payment of ₹2121 in august. Total : ₹6114. Actual bill is ₹3000 of 5 months. So i called them to ask for a refund of ₹3100. Dropped an email request with all the receipts. At the first time they said they will provide waver of ₹3100 or will send cash. But then after they started making excuses. I even told them to adjust this in next bills. Receipts attached. They never responded. I need your help.

I am Arun singh I have netplus broadband connection but Before 2 days no signal

Customer id : [protected]
Email id : [protected]@gmail.com

I have paid the bill of rs 707 on friday 4th september 2020 at 4.27pm using phonepe. Also, attached the screenshot.
Still i didnt get the confirmation message that bill is paid. It is still showing under outstanding amount in netplus app.
Please check and confirm. Almost sent more than 10 emails to bill dispute team but neither response from customer care nor from them. Please confirm asap

Regards
Nisha

Sir for the last two months i deposited my bill through net banking but your office was not sent me the receipt on my mail even than never shown on your site "payment history" please look into the matter personally. I deposited dated 8/9/2020 payment for the month of september 2020 similarly it happened with me in last month. I call your office and send my bank statement and than he entered my bill payment

I have been checking them since yesterday for copy of payments made by me. From yesterday they are saying you will receive the bill copy via email but still now i have not received the same i have called approximately 10 to 12 times since yesterday
Can anybody look into this are you helping your customers in a such unprofessional manner.
This is really disgusting and painful or shall i proceed with legal proceedings.
Regards
Sunil