New India Assurance Complaints & Reviews

Respected madam/sir, kindly note that the senior citizens are under deep burden as their premiums have doubled. Majority of them are either limited income or are dependants. Do you want our dear parents and grand parents to be a burden. Please look into and help these senior citizens. My parents are your regular customers and have been paying premiums regularly. Last year they paid a premium of rs.22000/- approx for a sum of rs.4, 00, 000/- (Two lak each). But this year they have got a premium notice for rs.53000/- approx with gst. This premium is very high considering they are retired. Hence you ae requested to look into the matter and this will be a plight of many senior citizens. Thanks & regards,

Dear Sir,

I have took a policy from agent of New India Assurance he have change my car color from Black to White now am trying to call him, his no has been changed or nobody picking up, this policy i had purchased from Lucknow now am shifted to Gurugram kindly help on this because policy will expire on 23rd March-2018. And as per customer care i have to visit at Lucknow branch for the changes.

Waiting for your response.

Thanks & Regards

Hemant Kumar

[protected]

On 15th of november we have registered a complain for the damage of mobile to the insurance company that due to others mistake my mobile fell down and it got damaged on the screen for which i have registered insurance claim to the your insurance company and we have submitted all the documents and has been given to the insurance company in the month of january but till date that is 27th of february i have not received the claim money

Hi,
This is dr. Chetan shah calling you from vadodara, gujarat
First thing that i am disappointed immediately after opening your this site seeing the customer satisfaction rate is only 2%.
I doubt how are you going to tackle my this problem.
Anyways i would like to share my experience with your local office so far.
My complaint is going since last one and a half month.
My agent is after my complaint to your vadodara office since one and a half month. I also wrote email to them around 15-20 days back. Neither there is a reply to my email nor they respond to my agent.
I have emailed to [protected]@newindia.co.in and bindu. [protected]@newindia.co.in on 7th feb, 2018.
Kindly the needful and try to solve the problem as soon as possible.
Thanx.
Dr. Chetan

Dear sir,
I was paid rs.6601 on[protected] to you through my credit card. But transaction was failed and my amount was credit to your account. So please cancel the transaction and re-back my money. Here with i am giving hdfc bank letter for your kind information.

Thanking you,
Yours faithfully,
Jitender kumar sharma
[protected]
Dear mr. Sharma,

Thank you for writing to us,

This is with reference to your e-mail regarding the transaction of rs. 6, 601.00 on 16-feb-2018 at m/s new india 36 ind.

We understand from your mail that the payment towards the above said charge was unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis on the instruction received from the merchant. Details of the transaction are given below for your reference.

Transaction date transaction settlement date transaction amount merchant name arn auth code
16-feb-2018 21-feb-2018 6, 601.00 new india 36 ind 75105178048001026487704 039580

In this regard, we request you to take this mail as a proof to the merchant confirming the payment has been provided to the member bank and also request the merchant to liase with the bank for further clarification.in case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment towards the aforesaid transaction to enable us do the needful.

Further, we have arranged to suppress finance charges towards the disputed amount, hence, we request you to effect payment excluding the disputed charges.

We would be glad if this mail receives your urgent attention and request you to revert to us by[protected] as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents.

I want to inform to you as per my policy no.[protected] (Subhash chander), i used my policy claim for my accidental fiat punto car, i had paid cash to directly tata / fiat service center, ambala cantt, now after four weeks i have not received my claim amount, i have done all requirements from my end to surveyor, kindly process my request as soon as possible.

Thankyou

Regards

Subhash chander
[protected]

Actually the reason behind the complaint is new india is a government company and they have right to ignore customer or do their work as per their convenience
. I do not waste the time here for these ridiculous and stupid government companies. The thing i am talking about them is they do not pick the calls at any cost, i have an issue about claim they don not acknowledge me whether they receive/process the file or not. After all these...

Don't ever take new india assurance
Very bad experience with the company employee @ irinjalakuda, kerala
Very bad customer service.[protected], telephone attending person is not good to communicate with customers. She is very rude.2 months for claiming a two wheeler insurance policy.

The staff or new india assurance general insurance is too rude, they are not active, if you are going to take policy from this company than you have to face many problems.

No one solution they give you right there, they always said come after 2 days, after two days your work as same as you left before two days.

Then they will said senior is absent so this happened.

Sign verify pending etc.
Don't ever take new india assurance

Sir
Sub: exorbitant increase in premium for senior citizen.. Amerthalakshmi. Aged 74 years.

I lodged a complaint with irda for which i received token number[protected] on december 9, 2017 from consumer affairs department
Irda mr. Basheerbagh hyderabad.
So far no aciton by irda
I do not know where to go? See the fate of
The senior citizen in india
Policy no[protected]
Amertha lakshmi
Chennai
Cell. [protected]

This is to inform you that the my claim no -[protected], in this claim i have submitted all the documents but they are not ready to give any response neither they ready to help me they all are trying to not given my claim. So request you to please help to settle my claim i have all the legal documents as per the company requirements... As i request you this kind of company are playing with the public money something take a legal action about the company they are intentionally not given the claim to the customer...

I have purchased one mediclaim policy 2007. But now the company agent refused to accept the renewal 2018 on plea that company closed down the 2007
Mediclaim policy. I have already give 9years premium. But now 9years why company told me that the aforesaid policy not operating now. My mobile no is [protected]. Myadharno[protected].
I purshesd that policy from durgapur branch. My policy no.[protected]

Om motors, Pune gave the estimated cost for maintenance to the surveyor which comes from the behalf of New India Assurance now surveyor give some other cost after cut short so many things and OM motors told us we will take the maintenance cost as per our given value to surveyor from the customer after that we release car to customer. In the mean time surveyor and OM motors didn't manage the costing.
Now, If my car is with zero depreciation then why New India told me to talk to OM motors and force them to minimize the value of costing for repair.

policy No.[protected]
Customer ID TM6029475
Car Registration No. MH12 LJ9672
Claim No. 17/7295/VJ
Surveyor Name : Salgor

I am already talk to so many executives of New India Assurance like first i call to New India Assurance company toll free they give the no. of such person which is already retired. When i called on that no. they give me the no. of Mr. Gaikward, He told me to talk to Kasarwadi branch I called to kasarwadi branch they give me the surveyor no., Surveyor give return back to Mr. Gaikward now Mr.gaikward give me the no. of some lady she told me she is not taking these call and transfered to Manager. after some many call i fed up with New India Assurance service. So kindly help us other wise i have to move for next insurance some other company.
Mr. Gaikward they give the Managers no.

The claim for rs 2321 was lodged with tpa mdindia health insurance on 8-1-2018. Claim id 3807234
Till date i have not received the payment.
Tpa customer care dept is not replying emails sent to them.
The mdindia website shows that claim is penging for new india assurance co approval which til date is not attended by new india assunce
Kindly see that amount of my claim for rs2321 is realesed immediately

Policy#760403/34/16/25/00000236
For the hospitalisation of my son. I presented a bill for Rs 49, 495/-.
Settled amount was Rs 712/-
Unsettled amount is Rs 48, 783/-
It was noticed that New India Assurance has outsourced the settling of the medical claims to a third party private agency (Medi Assist Insurance TPA Pvt Ltd).
I do feel that this agency is not settling the claims fairly.
We do feel that as a policy holder, we are being cheated by NIA in settling the medical claims.
Hence we request New India Assurance top management to look into this matter or I will be forced to approach the Jurisdictional Insurance Ombudsman.

I have online renewed my existing policy[protected].
Quote for renewal [protected].
Amount: 909/- including gst
Client code: prtl1280164
Nacl_ref: lsbi[protected]
Bank ref. No. (Sbi): igacxsmff2
Payment successful on 16 february 2018 at 11.11 ist

I have e mailed the online receipt copy of sbi about payment confirmation to tech. [protected]@newindia.co.in & to customercare. [protected]@newindia.co.in & also spoke to their call center at least 10 times so far.

However, i have not received the copy of new policy neither it is available online.
Kindly send me the scanned copy of the policy on e mail & courier the original one to my mailing address.

My claim no is [protected]. I had taken the insurance from aarvi insurance. I have submitted all documents and the claim has been approved after a struggle of 8-9 months. However the payment is still pending. I was told the payt will be credited within 15-21 days. When contacted after 2 months they escalated the matter, but still no progress. Pls advise.
Hoping for a speedy resolution.

Hi team,
I am tcs corporate policy holder. I have submitted claim to your tpa mediassist on 28 dec 2017 for my father's (Bhagwanrao maid - mediassist id - [protected]) orthopedic surgery. They asked for few bill break up and i have provided them on 9 jan 2018. Since then i have been following up with mediassists. Via e-mail and phone calls but not resolution till date. I have called them 9-10 times on [protected] (Dedicated for tcs). I am getting one standard answer all the time i. E. “i am raising request to our escalation team they will call you before 6 pm today/tomorrow”. Till now i haven’t received single call from them. Interestingly when i asked about one escalation id 3860005 then they said escalation team called but i was not reachable which is not a true because i have received many calls that day and nobody complaint about no connectivity.
My claim amount is 176207/- which is too high. I am paying heavy interest on my credit card. Please look into this matter on priority. Requesting your kind co-operation in this case. If this claim is not settled soon then i won’t have any choice other than lodging complaint to consumer court and irda and any other government authority.

Find details below.
Policy number – 920000/34/17/04/00000001
Name –sakharam maid
Claim id – 95313583
Claim amount – 176207
Claim date – 28th dec 2017

I have contacted nia team on 7 feb. Tech. [protected]@newindia.co.in has suggested me to contact nia.[protected]@newindia.co.in (Ticket no. Inc[protected]. Till now no response from them as well. Could you please help.

This is with reference to my mediclaim policy number[protected], claim no.[protected]. I have been paying mediclaim premium for last 10 years for my family. The premium which i paid this year was rs. 25000. Recently my wife got operated and the expenses incurred was rs.93967. The claim which was settled by your company new india assurance company was only for rs.40582 which was really shocking. I am attaching the approved claim for your reference. The claim passed is not even closed to my total expenditure. I really see no benefit of mediclaim taken from new india assurance company. I really feel cheated here. The room charges mentioned in the settlement voucher is rs.2300, whereas the amount mentioned by us was rs. 1800. It is not clear how this amount was tampered.

The policy promises to cover the risk of the insured. After paying rs.25000 premium this is what an insured is getting, rs.53385 is the deduction made. The deductions made on surgeon fees and operation charges are really something which the company need to relook. I request you to look into this and revert with the revised claim. This is really not accepted from a reputed mediclaim company like new india assurance. The whole purpose of mediclaim is defeated here. I could have managed this expenses without paying the premium. I am sure that new india assurance also wants their policyholder to get benefited and this loss to me is not what they intended. I am expecting a favorable reply and looking for to solve this issue as soon as possible.

Hello
I want to renew by bike policy which is not in force and expired on 3feb 2018 enclosed under.
I went to your office with my bike but the office is charging 150 rupees extra for surviver and not giving any recipet for this amount which is illegal, .
So you are requested to take immediate action for this.
Hoping quick and positive response.
Dr. Vinay kumar bhatt
Chowk, Shahjahanpur up
Mobile [protected]

The company financial results has been declared recently on bse and nse website in news column but it is to inform that it has not shown in results column whereas all the company results have been shown in that particular column with some specific figures like revenue, net profit, eps etc. It is govt. Company that's why nobody is taking it seriously but the small investor wants to see the results in the particular column. Please do the needful.

Regards,
Girdhar. [protected]@gmail.com