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NEXA Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 2%
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290
COMPLAINTS

NEXA Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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2
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0

Phone:
Phone:
+91 11 4678 1000  [Press and Media]
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Additional info

Mr. Mahendra Singh
Data Protection Officer and Chief Information Security Officer


Customer satisfaction rating
2%
Complaints
290
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

NEXA Complaints & Reviews

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 atuly57
I have purchased Maruti Baleno Sigma Petrol, DL 12CJ 1565 from NEXA, 3 Kailash Colony, Rana Motors. The car was booked on 21st Dec 2015 & delivered to me on 26th Dec 2015. 1) Payment of Rs11, 650/ made for accessories was made twice by me on 22nd Dec 2015 thru credit card as I was told by the account clerk that the first payment was not successful. However, my credit card was debited twice for Rs11, 650/ as both transactions were successful. This was brought to the notice of accounts department at NEXA Rana Motors on 22nd December 2015 itself. I was assured that Rs11, 650/ shall be credited ( reversed) to my credit card. This has not taken place till date despite several follow ups with accounts department at NEXA Rana Motors. Latest Credit card statement showing charging of Rs11, 650/ twice is attached for your reference. 2) Several accessories were fitted by NEXA Rana Motors in my car but the bill does not detail the accessories fitted for which I have paid extra. This was pointed out to the accounts department. 3) Rs500/ was charged extra for providing car number plate cover although this is covered in the Registration charges of Rs21, 173 as is evident from the attached Price List of NEXA Rana Motors. 4) Although lower interest for car loan was being offered by my bank (HDFC Bank), NEXA Rana Motors insisted that loan application be routed thru it (at higher interest rate) with the same bank. This is against customer interest. It is requested: • To refund the Rs11, 650/ charged twice by NEXA Rana Motors as stated in point no. 1 • To provide detailed bill of accessories purchased from NEXA Rana Motors & fitted in the car as stated in pint no 2. • To refund the Rs500/ charged for number plate cover as this is covered in the registration charges as stated in point no 3.
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    Nexa — Akshardham NEXA (Fair Deal Motors)

     samirb
    Maruti NEXA has lost it Pathetic Service and Professionalism and the Maruti Suzuki guys have no control over these clueless...
    Complaint comments  Comments  (1)Complaint category Car Dealers

    Nexa — Trickery followed by hours of harrasment by the NEXA sales representative, Mohali.

     harminder singh110
    I was in talks with DAMANJIT SINGH of CM autosales mohali about the purchase of a new car. Then, yesterday I booked delta...
    Complaint category Car Dealers

    Nexa — Baleno delta petrol varient

     vijaijasmi
    I have booked baleno petrol delta model on 1st week of november 2015. My loan amount and onroad amount has been debited. They...
    Complaint category Cars, Parts & Vehicles

     Manish iceberg
    Myself Manish Gupta, I have booked Delta Petrol in Maruti suzuki Nexa Akshardham showroom. The booking date was of 27 OCT 2015, but showroom executive considered it to be of 1 NOV 2015. From that date I have received 3 calls from showroom that "you can take your car." But every time when I visit showroom they reply that "sorry sir, the call was made by mistake from the team, as the car is available but your number is down in the line and they have to deliver the car first to the bookings made earlier then you" I do not understand that, if the call is being made for further processing then why they suddenly take U turn and show inability to deliver the car and that too 3 times. As i have already requested them that please deliver the car asap because of my 3 yrs old daughter who cannot travel on two wheeler in the chilly winter. Manish Gupta [protected] [protected]@yahoo.com
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       gauravGUDUA
      I booked on 24 Oct 2015 first day of lunch they told me that they delivered in 20days but after waiting one month the did not get response from there side, the sales person do not receive my phone call very bad experience at nexa rajory garden new delhi
      same happen with me also... Very frustrated... I Have booked other car but after launching Baleno I canceled my old booking with some loss. Now Nexa people are not responding to anything...
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         SireeKone
        I have booked Baleno diesel top end on 14th october, but till date I have not got any information on when I will get the car. I had done pre-launch book so that I could get it early, but if it takes the same time as after launch booking, what is the purpose of doing a pre-launch booking. I did booking in Bimal Nexa showroom Bangalore.
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          Nexa — Car dealer forcing me to buy insurance from him before delivering in new car.

           Shradha Ent
          Dear Sir/Madam
          With reference to the subject cited above myself Abhijit Mohanty from Cuttack, Odisha have booked a...
          Complaint category Car Dealers

          Nexa — Non delivery of Baleno

           Dr P K Verma
          We had booked a Baleno, Alpha Petrol, Granite Gray on the 31st of Oct 2015 vide Receipt No 15001120/ Order invoice No: SOB15000764 The...
          Complaint comments  Comments  (1)Complaint category Car Dealers

          Nexa — Bad service and blackmailing

           prince roda
          I went to rana motors to enquire about baleno. I was very much intrested to buy but what i heard about nexa i really have...
          Complaint category Car Dealers

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