Nextra Teleservices Complaints & Reviews

My id rj000434

On 20 oct 2017 i complain to change my plan nfinity 30
I gave call so many times all customer care said plan change in 4 working hrs

Complain no.4493

Complain no.4503

But still plain is nfinity 10

I have recharge 1651

But balance cut 943

Please solve this problem

Sneha more
[protected]...

I had placed a request on august 10, 2017 for the cancellation of my nextra connection. My connection was cancelled promptly and i was told my router would be picked up in 30 days.

It has been more than 70 days and no action has been taken. I call their customer service every other week only to hear "we have forwarded your request to our team"

This is highly disappointing and irritating. Each week its the same...

Our broadband isn't working since 17th sept. We have spoken to mr rishi, nextra official sector 6 dwarka several times and put across our telephonic complaint but all in vain.
Complaint number - [protected]
Mr rishi just says i am sending someone but nobody has arrived since then. His phone number is [protected]. Today also he said the same.
For the past 20 days our broadband isn't working. Who will take accountability...

It is a fraud company. I got their connection in january 2017. Ever since then i have been calling their customer care executives for some or the other reasons every few weeks.

Their internet service is highly unstable and keeps disappearing every few days for a couple of days.

Recently, i got the tariff plan changed and since then my internet is not working. Every time i call the customer care service, they...

I had been using nextra broadband for over a year. And my connection stopped working on 28th aug 2017. I had called nextra customer service reps and got on calls with them atleast 15-20 days in the month of sept 2017 for the connection downtime and their engineers not able to fix it throughout the month. The technical engineer came everytime several hours investigating, munually adjusted the signal a bit, connection worked for an hour or...

I requested a new connection to nextra on 8th september 2017 and paid inr 943 and they promised to put on my new connection within 48 hours. After they failed to put a connection on time ie by 10th september 2017 i asked them to cancel connection and refund my money to me on 11th september 2017 in the evening. Today its 2nd october and till now i did'nt got refund as they keep on delaying it by saying please wait for 7 days though they had...

I have never come across such a pathetic service in my life. They are not bothered about the inconvenience that a customer is facing. It seems that the management is sleeping and not taking the customer service seriously. This mindset flow from top to down, if higher management is not serious than the people below don’t gave a # about it. My complaint no is [protected]. Nextra broadband customer services are so bad that i regret...

I have never come across such a pathetic service in my life. Nextra broadband n customer services are so bad that i regret taking this connection. The net is down with red light continuosly blinking since 5-6 days and the engineers have no idea what is wrong. Every day i call them up, they either don't take the call or jus say that it will get repaired today. I had also called the customer care to complain but no action has been taken. Highly...

Hello sir,

I was applied for new connection in Nextra on 23 August (Reference number: EA113056) and they taking 23 days and no phone or response from there sides after got 3month Fee (Rs.2829) and now when i call customer care then they told me always your address is wrong (i am leave this address in last 25 years but never any service provider told me this address is not reachable). After this, I had a request for refund...

We got their connection for our office.
Ther routers they install are all used and defective. The speed is unacceptable on wifi (Due to crappy routers) cause lan was fine.

The main problem we had was when our router stopped functioning completely, we called them for 10 days straight and they kept promising to send somebody and nobody came. I literally had a guy in our office dedicated to calling them every day 3 times...

Hello sir
Mere problm y hai ke maine nextra connection hata deya h so jo apka nextra ka modom hai vo b leke chalye gaye h or jo sleep dethe hai vo bi mere pass h and bank ke jo datiles hai vo b daal chuka hu mai 25/07/2017 ko and mai costmer par b call kar rha hu bool rhe h hamare team apse contanct kare ge bt koe contact nhi kr rhe abhi thak and mere request no - [protected] yahe h ap chak bi kar sakte ho 17/08/2017 ko msg b yahe...

This is subhash chauhan and my registerd no is [protected]
I have regarding refund my security money which is 1500rs..
I am continuing call in your customer care number but they said only wait 24 or 48 hours but after that i have no reply.
And this darma continue last 3 months.
I am requesting to you that please resolve my problem as soon as possible.
Otherwise i have no option, to going consumers court....

My connection id is 2012099 in the name of sagar bansal. I requested for disconnection of net due to very poor quality consistently for last 6-7 months on 26/07/2017. The co representative have also collected the router 15 -20 days back. But till date my security amount of rs.1500 and prepaid amount of rs.500 approx has not been refunded by the company despite repeated requests on phone. If no money received within next 7 days, i shall be...

My nextra broadband wasn't working since 1st aug, i made a compalint to the company they informed me that due to some service upgradation i will not be able to use their internet services for about 10-15 days.
I coperated with them and contacted after 15 days then again i was informed that it will take 10-15 days more. Meanwhile i have not recharged my nextra account and later i was informed that i should make a recharge as my account...

My complaint no are [protected] and [protected]. Still not resolved. I complained on 26th august and 50 times i have called customer care and every time they responded your problem will be sorted in 6 hours and again and again every time they tell that technician is assigned but technician never visited.
Worst is they send you message that ticket is resolved however it was never resolved.
They said we have highlighted and escalated...

Hello team,

Complaint number is [protected]

My name is shobhit kumar srivastava, i asked nextra to discontinue my service on 20th june, 2017 and they have disconnect the connection on 22nd june. 2017 but nobody has collected router as of now, i called nextra customer care around 50 times and every time they said we are updating the case and you will get solution in next 24 hours

Nobody is able...

I logged a complaint in nextra customer care on 18-aug 2017 regarding "the internet not working".
Complaint no. [protected]

And till date, there is no resolution from nextra. I have been following up with nextra customer care every day, and every time, they say their engineer will contact in 6 hrs and no one turns up.

This is worst ever service experience i have faced so far. At nextra nobody bothers to...

So i am a customer of nextra broadband and using it as there are no service provider for broadband in my area except nextra. But last time when i recharged nextra so i was unable to use the service for more than 20 days and when i complained they didn't resolve and closed the ticket without resolving the issue then i called them and asked for extension of my validity for the days which i was not able to use because of the technical problem...

Hi sir/ma'am,
I have called to disconnect the connection for my wifi and was supposed to get my refund within 30days. But unfortunately i had called almost a lot of times but none of your representatives helped me to get my refund yet. I have not received any call back.
Please look into the matter as there is a policy of 30 days return.

Regards
Akshita bhardwaj...

It's been 2 day's now not even a single call or message i got from the nextra team.. I've already complained 6 times but no action taken till now.. I'm getting irritated with their response that our team will coordinate with you in 6 working hours. My complaint is that the cab light of my wifi is not blinking since day before yesterday
All my work got stuck because of this please take some action so that in future nobody face such...