Nextra Teleservices Complaints & Reviews

Hi,

I had made my payment of ₹707 to mohit tripathi ([protected]) on 25 december using paytm.

It has been 81 days and i still haven't got my refund.

I have raised complaints a number of times which i escalated to nodal level and then to appellate level and i have easily sent over 500 - 1000 emails to nextra.

My complaint number: [protected].
My crf number: ra044762....

Hi team,

My name is gautam and my registered phone number is [protected].
I bought a nextra broadband connection one and a half months before and i disconnected the connection of nextra because the internet was not working.
I bought a plan o[censored]nlimited data 50 mbps speed and paid 707 rupees but its not even giving me a spead of 30 mbps.
I and my dad are fed up of calling the customer care every day but no one...

Hi,

My account number with nextra is 02132767, i took a new connection on 15th feb 2019, and tried using the services and lodged a complaint regarding slow internet speed on 17th feb 2019, which the team marked resolved very next day saying that the wires have been changed but no wires were changed, after struggling for almost 10 day on 25th feb 2019, at around 7 pm in the evening the team found that the router was faulty...

I am using nextra from 5 dec 2018 and till now i have been registering complains about there service every 10 days, sometimes more frequently, i am paying nextra more than what i was paying to bsnl, i have also called to nextra helpline but they never solve the problem, i ask to talk to there senior then they always tell me that he is not there, call in the morning or they will give me a call back which they never do, i also asked for the...

I have contacted Nextra for the internet connection, their representative came and asked me to pay the fee in advance and he will come back the next day and will do the wiring. I made payment and followed up with the representative for 1 week, but he did not come back. Then my next harassment starts, I followed up with their customer care almost every 2nd day for 2.5 months to refund my amount, but they keep extending the deadline for my...

Name: deepti sahai nectar consumer id 2105577.
I had lodged a tele complaint on 26 th january which was duly acknowledged by nextra on mobile. When there was no response i tele lodged reminders between 26th jan’19 and 1st feb’19 - i. E. Today in the morning, but there is absolutely no response from the company. This is not the first time this has happened. I am at my wits end. I can only surmise that the company does not want me...

Nextra broadband is very poor company with poorest technical and customer support services. I reacharged my account for 707 inr and on the same day mu connection wasn't working at all. I raised a complaint #ticket no [protected] and the customer suport gave a tat for 12 working hours. Day passed no one arrived to check the connection. After 24 hours i reached again the customer support and again raised a new complaint without resolving the...

I am using using internet of nextra from last 14 days only and had registered 4-5 complaints in this little duration. Internet is so badly working that i am forced to use my mobile net so what is the point o[censored]sing a broadband. Regularly i am facing this problem. My registered mobile number is [protected] and customer id is ea-146007.
I have paid 4 month advance amount and now i think wasted my money. Apart from that the executive sandeep...

I did not get the security refund. While taking the connection i was promised that they shall return it when i return the device however, i have not heard anything from them since i closed the connection, nov'18. I have already escalated to the nodal officers still no reply
Everytime i call them i am promised a call back but its all false promise....

निवेदन यह है की मेरा एक इंटरनेट कनेक्शन नेक्सटरा कंपनी के साथ है जिसकी कस्टमर ID 2045813 है | निवेदन यह है की पिछले 2 महीने से में अपना कनेक्शन रिचार्ज करता हु किन्तु नेक्सटरा कंपनी...

Very bad service from last few weeks i complained also to services provider he said that sir please change your connection and install the new connection i. E. Excitel and tikona etc. What is that i can’t understand this all.
यह मेरी पहली और आखरी शिकायत है आपसे कृपया मेरा कनेक्शन चेक करवाइये अपने पर्सनल...

Nextra broadband company has not refunded my security amount rs 1500 after disconnection of services, i had mailed to nextra customer support and their nodal officer and call to customer services but all my effort got in vain. I want my security amount of router get refunded as soon as possible. Consumer complaint has already been notified but no action has been taken yet by nextra company. Many times you have also notified to nextra compant...

I returned the router and are waiting for my refund since july 2018. Every time i call the customer service they ask me to wait for one week. This is going on since sept 2018. They neither have the reason for delay nor they are refunding the money. Every two weeks i call them and they give the tat for one week. I also send an email to them and as per their website they are supposed to reply on the email in 24hours and its being a month now......

Security refund not given even after around 2 years of discontinuation of nextra service.
I had an nextra internet connection, cust id 2023081 registered with my mobile no [protected]. I have returned the modem to recovery guy and still
Refund not given even after around 2 years of discontinuation of nextra service.
Please give me refund asap. I have attached the recovery sheet.
You can paytm also on my mobile...

Nextra broadband.. It's better you go out of the market.. You people don't have sense to deal with customer. You have communicated to me that you are providing special plan in our society due to conflict with airtel. But there seems to be lot of miscommunication among yourself. Your executive don't know what they are selling and what they need to provide. You people told me that i'll get 100mbps speed along with unlimited calls in 799 per...

Took a connection almost a month ago since then i have called and raised around 10-12 complains to either disconnect my services forever & give refund, as i have paid them for 3 months in advance or give me proper services. However they have failed every time, they have a downtime of more that 50% so half of the month internet doesn't working and it is not me there are many customers who have been scammed and nothing has been done for the...

My crf no. Ea129653
Company representative give me fake commitment, he convence me to pay 2621 /- rs. For 6 month and commitment to start my connection after 1 hr whenever he received payment. He force me to pay through paytm. After 24 hrs my connection not start, he blocked my number, when i call from another number he use abuse languages with me. I called him 50 times but no response from him. Icalled up customer care of nextra but...

My modem was picked on 15/4/18 and i am suppose to get back my refund in 15 days and it's been almost 9 months now that refund of 1500/- is pending.
Detail have been filled long back on modemrefund. Nextraworld.com.

I have already called customer care multiple time but no result.
Customer id 2046347

Regards
Bharat arora
+-919 — [protected]...

From the past 3 week i am experiencing problem with my internet speed. I have complaint about it regularly but they are paying no heed to it. Even i have talked to the manager of nextra on customer number [protected], he said problem will be resolved within 12 hours but now it's the 21 days and the issue stand still.
Nextra customer id: 2067457 resistar mo. No. [protected]
Complaint no.:[protected]...

Nextra stopped giving me services in december 2017 and then in january they picked up the router and not refunded my security deposit yet. I called there customer service team several times and even wrote several emails to customer service, nodal officer, appellate, mr ankit singhal, and mr. Jagmohan singh, but still haven't got a refund. They now do not even reply....