Nextra Teleservices Complaints & Reviews

I am chetan from jaipur, i did a big mistake by trusting a fraud company "nextra" also refers as nextraworld, nextra teleservices etc. They are fraud.
I took connection but knowing that they have several issues i claim my money without any installation i. E i don't install anything and get anything from nextra, but they not given me any refund even after 15 days. I also mail to there nodal officer and there appellant officer they are...

Internet down from Saturday 15th April. Kept calling the customer care who kept repeating that somebody will be in touch shortly. Finally get a call from a so called technician on 18th Tuesday. He calls in the morning at 11.30 saying he will land up in 20 minutes. At 5 pm I am still wondering if we are on the same planet. When I spoke to him finally, he says he had come and the house was locked which it was not.
I request him to come...

I have been using a extra broadband and after every 7 days my broadband services are getting hampered and Netra is taking minimum 10 days to resolve the issue and customer care is only saying we are looking into this.
I think this is very bad service and taking customers for granted.

It has been happening after every 20 days and no one is listening to us....

My customer id: 2082986
I recharged my wifi on 7th of march, since then my wifi didn't work for a single day. I kept complaining them daily but not even a single response from them is received. They just kept telling me that my complaint is on some sort of high priority but still nothing happens. It seems my all money is wasted. I regret why i chose nextra. :( They looted me, their have lot of technical issues and now i've made cancellation...

I am using nextra for past 6 months. It was a nightmare. Internet goes down for 3-6 days every month with a wait time for over 24 hours. Customer care keep telling to wait for 6 hour even when 6 hours is over thay keep saying to wait for more time. I have called them for more than 100 times during this period. Again my internet is down and I raised the complaint last night. Its almost 24 hours and there is no update. Going to change it this...

Hi Team,
Forced to waste my time and write to you again after getting my account cancelled. Cause your pathetic customer care call center is delaying my modem refund. I had requested cancellation more than 45+ days ago, where as per your snail policy,
- I was suppose to receive a call from cancellation team in few days, which I received after 1 week
- Received call by a lady who further Surprised me with further cancellation...

I connect it in November 2016.
Now is beginning of March 2017.
During this period I called them more than 100 times I think.
I did not have internet every month from 3 to 7 days.
They always have a technical problems, always.
From 3 to 7 days to solve the problem. It's insane.
In 7 days house can be built-up.
World was created in 7 days.
I'm really tired to call them and ask when...

Customer ID: 2094416
Plan: Nfinity 10

Speed is not regular since Day 1 of installation. I get 3-7Mbps speed only. The server is always on full load here. Increase the capacity because number o[censored]sers have increased significantly.
Since past 2-3 days I'm getting 1Mbps speed only. Both Upload and Download. My plan has no FUP but is now capped to 1Mbps only since 2-3 days.
Resolve this issue. Also I get packet...

I am using this net connection (REG mobile-[protected])from the last 2 month and freinds my experience is really horrible because of their pathetic service and slow speed.

I am using 20 mbps plan that is chargable for 1350/- per month but what I am getting is not acceptable I hardly get 6 kbps. This is just cheating with the customer the speed was good in demo period and for initial days after that the speed of connection decreased...

I had put a disconnection request of my Nextra Broadband Account ( Customer ID 2044249) on 17th Jan 2017 vide Request No. [protected] and it was clearly communicated to me that the disconnection as well as the router collection will be completed in 30 days time and you will get the call back in 48 hrs after putting the request. None of the Nextra person called me about this and on repeated follow-up, they had temporarily disconnected my connection...

I disconnected my Nextra broadband internet connection about 3 months ago, they told me they will collect my modem and will refund my security deposit of Rs 1500, I have called them more than 20 times and also sent them mail, but no action has been taken regarding the same, every time they just say we have forwarded your request and will contact you soon . According to their company's policy, they told me they will disconnect in 30 days,...

Dear sir
I m Surender kumar and my registerd mob.no.[protected] i will request on my connection uninstalled on august 28, 2016 but did not not uninstalled my connection my request just coming one year ago and i will call nextra customer service many time he suggest solve your problem in just 4-5 days. Now will suggets what will do. And i will go for legal file action against nextra broadband.

Thnaks
SURENDER KUMARbr...

-- I submitted an Internet broadband disconnection request on 24th Nov 2016.
-- Was told that I will receive a call from executive within 30 days who will pick the router and the refund of Rs 1500 will be initiated to my account.
-- I waited for around 46 days and when no one from Nextra called me.
-- So, I called them up again on 9th January 2017. The executive (named Prashant) said that due to their leniency and no...

I cancelled the nextra connection and returned the router 3 months back but not received security amount as refund yet. When they came at home to collect security amount i asked how they will process refund they said we can process refund in anyone account & that will be online. Now when i requested for refund they called & said in november, that you have to accept old 500 notes as refund otherwise we will not process the refund. I informed...

Dear nextra,
I have bought ur nextra connection on 26 Dec2016 on urgent basis . Broadband modem installed on 27 Morning. At the time of installation he told me that in next 2-3 hrs account Will be active. On next day (28th Dec) I made many calls to this agent but he did not replied my calls till evening 5:30. On 28th evening I called customer care and asked to cancel my order (connection). Ur executive confirmed me that my connection...

Hi

Its been more than 17 days since I first registered a complaint with Nextra for intermittent internet services and slow bandwidth.
No one from their team has contacted me in the past 17 days.

Im paying for 30MBPS bandwidth while what im currently getting is between 5-15 MBPS.

My complaint number is [protected]
Customer ID - 2045024

Regards
Ashish Khera...

My Customer ID: 2028823
It's been six months, I am facing internet connectivity issue and below are the latest ticket #s I received from Nextra. Moreover, I asked for the waiver from Nextra for 20 days and they disconnected my services. I have asked them to get the internet services checked from End to End. No matter its the Internet Wiring or the Modem used for WIFI Services. I am so much frustrated because o[censored]nable to use internet...

I am using NEXTRA broadband connection and my plan worth Rs 1099 . According to this plan nextra promises to provide 20 Mbps speed . Which is all false they only give 2 to 3 Mbps speed . I have contacted costume care regarding this but the response I get from them is very poor . After every complaint the send me message that your problem has been sought out. But nothing is done . It is my personal experience and I will suggest you all to...

I have requested for cancellation of connection due to poor connectivity along with applied for waiver. But the team forced me to ensure connectivity will improve and did not cancel the connection. When they could not able to resolve the problem, they auto-resolved the issue. Now they are sending me bill for the period net was not wrking.

20 Oct i requested for final cancellation. So 20 Oct till 11 Nov i have got bill which...

Complaint details in points which is maintains blow:-
1. I applied internet connection from the company on 29/07/2016.

2. Two executives from nextra came our office one of them is mr. Aryan took rs.1100 as advance payment for connection.

3. They promise us to provide net connection with in next 3 days.

4. They didn't provide internet connection till a week & due to unprofessional
Behavior...