May 27, 2018
Updated by Nikhil Jauhari See how your employees lie and got caught:
Read the conversation with your support and how they got caught.
Sanya
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13:01
Department : support
@nextraworld it's been a month and your connection got issues 3 times, 12 days no internet, can you believe it? Called hundred times, no one responds, stops picking up calls. Committed 4 times but there is no solution. You charged 3000 & they aren't refundable, is this for real?. Now should i complain legally or what do you suggest.
Dwarka sector 13. Your executive named gaurav his conatct #+91 [protected]
Hello! Welcome to nextraworld,
Thank you for contacting sales and support chat., how can i help you today?
@nextraworld it's been a month and your connection got issues 3 times, 12 days no internet, can you believe it? Called hundred times, no one responds, stops picking up calls. Committed 4 times but there is no solution. You charged 3000 & they aren't refundable, is this for real?. Now should i complain legally or what do you suggest.
Dwarka sector 13. Your executive named gaurav his conatct #+91 [protected]
I apologize for the inconvenience caused to you. Kindly provide me some time, i assure to provide you a speedy resolution.
Please wait for a while so that i can check your concern.
Ok
Connection with number: [protected]
I am sorry for inconvenience. I forward your concern to our concern team. Your issue will resolve shortly. This is your complain number
[protected]
I already have raised complaint and i do have complaint number.
How can you do so? Do you know my address?
So what it's been 3 days no internet? Your executive committing from 3 days, he is not picking up calls now.
As i can checked your previous complain has been resolved
I apologies for this inconvenience your concern is already escalated to our team and it will be resolve today.
What is heck, impossible or why would i be doing it again than?
What was my complain last time?
Are you guys serious on what you are doing, com'on really?
It's been 3 days no internet, and i have payed for all these days (It's been a month and there is no internet since 12 days)
No refunds
No support
No internet
False commitments
Executive donot pick calls, ignorance.
I must go with a legal complain now. Because your complain numbers are not useful at all.
I forward your concern for compensation also. You will get your refund by tomorrow. Your issue will resolve by today
Hey you i am saving all this conversation for now
Do you even know how much compensation you would be bearing?
Or you just said it?
That will confirm you by our concern team.
Come'on nobody responds, where is the team i never heard anything from them.
Never, no body replied back from nextra.
Ok what was my previous complaint number?
I am very sorry for what happened. It was unacceptable and will never happen again.
This is your previous complain number [protected]
And when it got raised?
26-may-2018 13:35:42
And you said, this got resolved?
Is it not the same i am raising today?
Who marked it as resolved?
Is there any lookup for whether it got resolved actually or just on computer/papers?
I apologies for this inconvenience your concern is already escalated to our team and it will be resolve today.
Kindly provide us some more time.
The same messages you copied and pasted again.
Can you please my question
Who market yesterday ticket as resolved?
It is same as today
That is confirmed by our concern team
Wow, that's super awesome
Did you confirmed with the customer?
They lied and you proceeded
As i can checked team did not get any response from your side.
Amazing!!, can i show my call logs and messages?
He is not picking up my calls, damn it.
Now a legal action should be lodged against nextra broadband, because of gaurav (Executive +[protected] and your support (Sanya).
I cannot provide you call details.
I can provide you, he is lying
That guy filled your form against the complain wrong, and he is not responding now
Madam, last time warning you, please transfer my call to any senior, or this is going to be very serious now.
This is delhi, not any backward village.
I have saved this transcript, i have proofs now.
I cannot transfer your call. Please provide us some more time to resolve the issue
Not at all, all your commitments are false, you guys lying again and again.
This is done!!
Now you see the, how delhi government court sees nextra.
Your company is going to pay me a lot now, legally.
You removed your rating for this conversation
13:01
I am very sorry for what happened. Thanks for being patience.
Please wait for today
And why should i wait? For any other lie from your executive?
I can forward your concern from my side. I forwarded your concern team is working on it.
How do you assure they are working again, they will again provide you wrong information and you will not do anything else.
This is what is going on since starting,
It is fraud case with consumers from nextra employees/executives/support.
Your issue cannot be resolve on chat i am not belongs to technical team. Provide some us your issue will resolve by day end
This full day again, how about my loss because of this problem, will your company bear it?
Nothing major happened, no nature disaster happened.
It
13:05
Is completely your fault.
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