Nextra Teleservices Complaints & Reviews

Hi,

After raising too many complaint regarding internet connection they guys (Nextra customer care) are still not able to fie it permanently basis.

They guys making fool the customer and cheated us.
Form last two month i am suffering with nextra internet services.

I bear more then 10000 rs loss in me work.
Totally frustrated.

Please tell me is there any way to file...

I got my connection disconnected and approached them to refund my security deposit amount of Rs 1500 on collection of the router. At first their customer care seemed to respond through e-mail showing concern but never chose to act. I then escalated my complaint to nodal and finally to appellate bodies which did not bother responding.

Cant help but feel cheated by Nextra and their fake promise,...

Der sir

Maine internet connection ke lye booking ki 590 rs 8/8/2018 ko. But avi tak mera connection nhi lga hai wo executive baar baar bolta hai ki kal lag jayega. Lekin lagata nhi hai. Jab v call krti hu mujhe yhi bola jata hai ki lag jayega. Aaj jb maine call kiya to executive ne kaha ki apko pareshan karunga bahut.

Kya customer se aise hi behave kiya jata hai. Plz help me

Executive name-shivansh...

Provides worst services...in month of july connection was no active for 15 days inspite of many complaints at the end of the month connection was active for 2-3 days and then we have recharged again on aug 07th. After recharge, services again went off.

You have to wait for hours to lodge your complaint and their tune make the mater worse by asking to refer a friend.

Anshul tiwari
Sector 62, noida...

Nextra teleservices — nextra teleservices no refund of money

Applicat name : ashish kumar chandra


I had applied for a new broadband connection and a cheque for the same was collected from me on 25th may 2018 by nextra representative salesperson:- ujeet kumar.
My application crf number is ea127241 and i have logged 2 complaints against it complaint number:- [protected], [protected]
br...

CRF NO.-137627
EMAIL- [protected]@gmail.com

Its been 2 days modem hasnt been installed but i was told installation will b done same day. I am sick of calling your executives & the one who came within 15 mins to collect the money, call them 100 times but they wont care to attend your calls. You guys just know how to make money, dont know how to give quality services.
The customer care service is pathetic, never...

I thought to switch to Nextra and mentioned a query on your website. I received a call from +[protected] and he sent his field guy immediately to get the location checked and take the payment, it was told that the connection will be placed same day only but it wasn’t, the next day again the guy bailed on me and said there is no line or lan whatever and asked me to wait another day. Why the hell the guy on the first day ensured me that...

Returned the modem in jan 2018 and filled the refund form. Didn't get the money till 4 months.
Then called them many times and everytime their representative said money will be deposited within 2 weeks. Then they said to send an email.
So wrote them multiple emails and everytime i got response "we are looking into it".
It's been more than 7 months and i still haven't received my money. Dirty trick by nextra.
Customer...

Name : bishamber das mahabir pershad jain
7/36a darya ganj, ansari road, new delhi-110002
my regd mob. [protected]
emai:[protected]@bdmpjain.com

please expedite the complaint as per eqarliest

name : bishamber das mahabir pershad jain
7/36a darya ganj, ansari road, new delhi-110002
my regd mob. [protected]
emai:[protected]@bdmpjain.com

please expedite the complaint as...

I had applied for a new broadband connection and a cheque for the same was collected from me on 2nd june 2018 by nextra representative Mr Manoj.
My application number is MH100224 and customer id is 6003446.

After pursuing the matter for about a week, we were told that the installation was not going to happen and our application is being cancelled.

My cheque towards the installation was not returned back...

Hi,
I have been using Nextra service connections more than 1year,
Connections:

I have been tortured by NEXTRA service team, I have requested several times for correction of services,
I have made many many complaints on customer care but NO action has been taken against it, and without any rectification i used to get messages "your problem has been resolved"
Recent Complaints. :
3 november...

I was a student in 2015 and 2016. I was using nextra internet service in 2015 and 2016, when i was staying in laxmi nagar and nirman vihar. Then i have to shift to greater noida west in gaur city in 2016 and i had called nextra for relocation of my internet connection but they told me they don't provide internet service in my new area. I told them ok take your router back and refund my 1500rs which i had deposited as security money for routerbr...

I discontinue the nextra services in jan and till date got no refund after registering many support tickets and unlimited calls. Customer support team seems unable to provide any justifiable response and asks for more time. The company license should be cancelled if it doesnt comply with its refund norms which is refund within 30-45 days. Such companies should not be allowed to operate and such request should be taken seriously....

Hey nextra its about more than 90 days you have not returned my money back
Although your service is very bad
I have given my router more than 90 days back but still haven't got my router my back i will aue you no one picking up phone
Your customer care never pic up calls
I have filled my bank details but still not got my money back what the hell is going on my 1500rs has gone waste plzz give me my money...

@nextraworld it's been a month and your connection got issues 3 times, 12 days no internet, can you believe it? Called hundred times, no one responds, stops picking up calls. Committed 4 times but there is no solution. You charged 3000 & they aren't refundable, is this for real?. Now should i complain legally or what do you suggest.
Dwarka sector 13. Your executive named gaurav his conatct #+91 [protected]...

I tried to contact you 2 times. If you are not able to provide good service atleast refund my money. Your internet has not been working for the last 3 days. Cable light is off and not working. Called 2 times and the agents say it would take 12 working hours again and again. One more interesting thing is I called Nextra at 9.57 PM, 24/05/18 2nd time and it's amazing that the guy who was talking to me over the phone was listening music while...

Hi,

I & my friend bought your 50 mbps plan for 3 months
Of price each - 2929 in ram nagar, shahdara, delhi.
It had been starting this issue for 6 months.

One of your, team members coming to my house and i paid to him, but he wassaying your broadband will be get started and after that it took 3 months no respond nothing will occur, then i ask for my and my friend for refund but still they are not...

I have deposited 3 months payment to nextra and the representative person mr. Narendra saini comes at my home and he collects the money. Mr. Gaurav kasliwal (Sales manager) assured me that my connection will be established in next 2 days. After 4 days ago there is no response. I have tried to contact him 10 times on his mobile number but he is not giving a response. This is so ridiculous. I can't believe that they only make the money. Nobody...

Hi i am rajeev living in bindapur dda flats delhi. I am using nextra internet service since last three month after 15 days of installation internet stops after 7 pm and automatically starts 10:30 morning i have made so many complaints but not resolved even once, they closed complaint themselves even i had mail to nodal i'd of nextra they are also same they don't even respond they don't returns money either. Please look into this matter and...

Hi team,
I have applied for new connection by giving an amount rs.2120, from nextra on 23/04/2018 after getting in touch with a nextra executive mr. Gaurav ([protected]). He has promised me to provide me connection with in a day or two. After checking the feasible time for installation, he has scheduled two slots in two days but no body turned up. When i checked with mr. Gaurav the reason for not providing connection he told me that...