Nextra Teleservices Complaints & Reviews

Nextra broadband company has not refunded my security amount rs 1500 after disconnection of services, i had mailed to nextra customer support and their nodal officer and call to customer services but all my effort got in vain. I want my security amount of router get refunded as soon as possible. Consumer complaint has already been notified but no action has been taken yet by nextra company.

Customer id 2104511

Jamuna...

From the past week i am experiencing problem with my internet speed. I have complaint about it regularly but they are paying no heed to it. Even i have talked to the manager of nextra greater noida division, he said problem will be resolved within 12 hours but now it's the 5th day and the issue stand still.
Nextra customer id: 2126419
Complaint no.:[protected]
Date of the incident: 12/10/2018...

I have been a loyal customer of nextra for the past 3 years. But, lately i have been highly disappointed with the service provided. I have been complaining for the past 2-3 months about the bad wifi connectivity. The wifi worked for maximum 10-20 days in the past 3 months. Many complaints and calls were made to the concerned authority. But, the matter has not been resolved till date. I was promised a month fee waiver to my account, which...

I have registered above mentioned complaint for my internet service which was not working since afternoon of[protected]Time of complaint was 21:04, the executive told me that one of the technical staff will contact you in next 12 hours. Next day i went to my office and when i came back at 7:30 pm, to my surprise the problem was not rectified and the whole day there was no call to me from nextra. Then i tried calling the nextra call center,...

Whomsoever is reading this please take my words very seriously. I'm here to help others and to save them from such a fraud company. They will first allure you by showing plans and speed. Later they don't know how to provide better services.

There internet will stop working from day 1 only and even after lodging so many complaints no action would be taken. They will simply resolve your tickets without taking any action.
br...

My customer id - 2082492
I had returned the modem and filled the form on 23rd feb and i was told within 90 days i will receive the money but i hadn't received any money till now. Since the month of may i am trying to receive my money and these people never provide the correct information they just keep on postponing the situation. And the customer services is also the worst, there are not helping at all....

Nextra broadband company has not refunded my security amount rs 1500 after

Disconnection of services, 1 had mailed to nextra customer support and their nodal officer and call to customer services but all my effort got in vain. I want my security amount of router get refunded as soon as possible.

Customer id 2104511

Jamuna prasad chaudhary...

I have cancelled my account on 17th august and still nobody have called or contacted me on collecting the router i have contacted the customer care several times they have no idea when it will be recoved one of the employees vikas said it will be collected a week ago which it wasnt, other employee rinki denied me on my face when i asked her to connect me to her manager, , , is that what customer service is??????????...

From: priyanka pundir
Date: wed 26 sep, 2018, 9:42 am
Subject: fwd: bad service | not able to provide service in sector 14 gurgaon
To:

Please help us get a disconnection and refund at earliest as we feel being cheated from last three months

— forwarded message —
From: priyanka pundir
Date: wed 26 sep, 2018, 9:13 am
Subject: re: bad service | not able to provide service...

Case of torturing the user as company (Nextra high speed broadband) is not only fraudulent but misleading business practices by (Almost 25 day no response/resolution to my complaint of 2nd sept, then 8th, 9th and almost every 2nd day. The speed promised never in place) need re-found and compensation for all the misery me and my family have been gone through.

Sir,
I am writing you with great pain and frustration as fed-up...

I have been facing lots of problems using the wifi of nextra since 5 days, even i have told the said problems to the nextra custmer care but they only provided me a complaint no. [protected], and did nothing to solve it. And i got the message that "your problem is resolve with this ticket no." only after 4 hours from registering the complaint and i am still facing the issue and also tried to contact them but they are not giving any response....

Cust id - 2072201
Nextra has cheated me in every way possible. It's been a month that i have raised my issue of dead internet connection, yet there is no resolution from their side. Their staff is highly unprofessional and negligible towards issues faced by customers. The only thing they are skilled at is making customers fool with fake promises.

Even worse, their support staff has stopped taking my calls. Nextra is...

Thursday we were having light fluctuation in our schoo. And after that modem is not working. It is not showing any light. I tried but of no use. We have examination work and result work to do. Trying to launch the
Complaint on phone but is is putting on hold for 15 to 20 mins and of no use.
Pls do the needful as soon as possible. The connection is registered on mobile no. [protected] seema ray jha...

Hi,

I am using nextra broadband services from past 4 months in noida sector 78 and have seen that once a week the services are always down. This is highly inconvenient.

We pay for the full month and we get services only for 25-26 days. This is cheating a customer from there money. If are not able to provide the services then should not ask money for whole month....

Hi, i am mohmd. Idris and i applied for a new nextra broadband connection on 29th august 2018. Attaching the receipts for deposit of 3620 in cash. But the executive after collection of payment didn't revert back and suggested us to get it cancelled. After we gave consent for cancellation, he forwarded the cancellation request and since then we haven't got anything back. Please check...

My consection is dead from last 10 days Nd i had made a complaint before 4 days but still no action taken from nextra side . I am new customer of nextra only few days i have used the i internet, and now i am faving issue but they are very poor in resolving complaints, everyady they say tomorrow your complaint will be resolved. Very very poor service my complain no : [protected]...

Dear sir,
Kindly inform you that we take dissension to discontinued your service, so you can refund my security amount as 1000 rs and 202 rs due (10 days your internet is out of service) kindly send my amount and pick your router, this 10 days we trouble to internet and our loss as 70, 000-80, 000 rs if you unable to return my amount 1202 about 1-2 day then i will go to consumer court and i will penalty as 7, 0000-80, 000, nextra's...

Cust id 2080163

I had logged request for nextra cabling issue 3 days ago and till now no response has come. Just received a call from nextra that the issue will be resolved in another 3-4 days time. Cabling work will hardly take half an hour time but the company seems irresponsible towards their work and commitment.

The representatives on nextra customer care number are fraud and just speak same lines *Your...

At the time of new connection nextra company charged me rs 1500 as security fees against the modem. On 26 feb i disconnected my nextra broadband and submitted the modem in the company.. They gave me a slip and told me to wait for 90 days for refund to receive in my account.. But now it's 180 days since i was assured for refund. I called nextra
Customer service several times every time they told me to wait 2 to 3 days and now they...

Its been several weeks now since i have been following up with nextra for my security refund of 1500/- inr. They already collected the router more than 4 months ago in april and promised a refund within 90 days. Every time the customer service agent promises to look into the issue and get back to me regarding the pending refund but i am highly frustrated now with their fake promises and i feel cheated. I submitted a complaint on their website...