Nextra Teleservices Complaints & Reviews

Nextra broadband company has not refunded my security amount rs 1500 after disconnection of services, i had mailed to nextra customer support and their nodal officer and call to customer services but all my effort got in vain. I want my security amount of router get refunded as soon as possible. Consumer complaint has already been notified but no action has been taken yet by nextra company.

Customer id 2104511

Jamuna prasad chaudhary

From the past week i am experiencing problem with my internet speed. I have complaint about it regularly but they are paying no heed to it. Even i have talked to the manager of nextra greater noida division, he said problem will be resolved within 12 hours but now it's the 5th day and the issue stand still.
Nextra customer id: 2126419
Complaint no.:[protected]
Date of the incident: 12/10/2018

I have been a loyal customer of nextra for the past 3 years. But, lately i have been highly disappointed with the service provided. I have been complaining for the past 2-3 months about the bad wifi connectivity. The wifi worked for maximum 10-20 days in the past 3 months. Many complaints and calls were made to the concerned authority. But, the matter has not been resolved till date. I was promised a month fee waiver to my account, which has still not been credited to my account yet. Inspite of all the calls and emails to the concerned i have made, the issue still exists.
It's been more than 2weeks that my wifi connection is disconnected, and no fee waiver (As promised by nextra) have been provided.
There is no help been provided by the customer care executive. No other contact is been provided to resolve the issue.
This is highly disappointing and unprofessional behavior by the nextra. I would like the concerned authority to take the matter seriously and resolve the issue asap, and restore my wifi connection with the month fee waiver.

I have registered above mentioned complaint for my internet service which was not working since afternoon of[protected]Time of complaint was 21:04, the executive told me that one of the technical staff will contact you in next 12 hours. Next day i went to my office and when i came back at 7:30 pm, to my surprise the problem was not rectified and the whole day there was no call to me from nextra. Then i tried calling the nextra call center, the executive picked up the call after 10 minutes and then when i requested him to tell me the approx time of resolving the issue and details of fault, the executive was blank and when i asked me to connect me to some senior, he said he is transferring the call and after holding for 10 minutes the call got disconnected. Then i called again and this time i asked the executive to not to transfer my call but call your senior to talk to me, but he was unable to help me and said that i should wait till tomorrow (Actually i was having no other option other then waiting till tomorrow), then i told the executive that arrange a call back for me from your senior and i am still waiting for it.
I think consumer has all rights to know that approx what time the complaint will be resolved and further updates too.

Complaint sms content
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.

Whomsoever is reading this please take my words very seriously. I'm here to help others and to save them from such a fraud company. They will first allure you by showing plans and speed. Later they don't know how to provide better services.

There internet will stop working from day 1 only and even after lodging so many complaints no action would be taken. They will simply resolve your tickets without taking any action.

They have the email id for customer care, nodal officer, appellate authority but i think they don't even know the real meaning. Even after hundreds of email your issue won't be resolved.

Advise to all my friends not to go for this broadband connection. If you have extra money than donate it but don't give to them.

Also your channel doesn't seems to be secure and they can easily hack your data and transactions.

In case anyone needs further details feel free to connect me @ [protected].

My customer id - 2082492
I had returned the modem and filled the form on 23rd feb and i was told within 90 days i will receive the money but i hadn't received any money till now. Since the month of may i am trying to receive my money and these people never provide the correct information they just keep on postponing the situation. And the customer services is also the worst, there are not helping at all.

Nextra broadband company has not refunded my security amount rs 1500 after

Disconnection of services, 1 had mailed to nextra customer support and their nodal officer and call to customer services but all my effort got in vain. I want my security amount of router get refunded as soon as possible.

Customer id 2104511

Jamuna prasad chaudhary

I have cancelled my account on 17th august and still nobody have called or contacted me on collecting the router i have contacted the customer care several times they have no idea when it will be recoved one of the employees vikas said it will be collected a week ago which it wasnt, other employee rinki denied me on my face when i asked her to connect me to her manager, , , is that what customer service is??????????

From: priyanka pundir
Date: wed 26 sep, 2018, 9:42 am
Subject: fwd: bad service | not able to provide service in sector 14 gurgaon
To:

Please help us get a disconnection and refund at earliest as we feel being cheated from last three months

— forwarded message —
From: priyanka pundir
Date: wed 26 sep, 2018, 9:13 am
Subject: re: bad service | not able to provide service in sector 14 gurgaon
To:,,

Hi team,

You guys are so disappointment that yesterday you confirmed for closing the disconnection request but from very this morning it is not working again. Please take this # from my house it's a piece of thing that disturbs the peace in our house.

Please mark it seriously.

On wed 19 sep, 2018, 10:49 am priyanka pundir, wrote:
Hi team,

See how you guys work.

This pretty amazing that you guys do not even care to reply on emails i. E how customer care works and customer pickups the call after 25 minutes even more fantastic.
Please proceed with disconnection as today i paid the amount for further continuation but 30 minutes passed and still it is not updated with you. I really feel bad for nextra as i don't think such service can even survive in market so please refund all my money otherwise i will like to knock the door of legal proceedings.

Best regards,
Priyanka pundir

On tue, sep 4, 2018 at 5:55 pm priyanka pundir wrote:

Hi team,

We are expecting a reply from your side as we will also take further course of actions accordingly.

Best regards,
Priyanka pundir

On tue, sep 4, 2018 at 5:31 pm priyanka pundir wrote:
Hi team,

One day has not passed yet your customer care executive is calling us to close the request for disconnection and according to her request can not remain open 15 days for our analysis so that we may decide if we want to continue or not.

If above mentioned is true then please proceed with disconnection as we don't find any ethical value and service values in nextra.

Best regards,
Priyanka pundir

On mon, sep 3, 2018 at 7:12 pm priyanka pundir wrote:
Hi team,

At-least got the reply!

As per my discussion with officer following are the points to be taken care.

1. My disconnection request will remain open till 15 days if i will feel i am getting better services then i may take my request back after my feedback.
2. If i chose to disconnect then all proceeding will happen in one week and connection will disconnected. Your field team will pickup the router asap when i chose to disconnect within a week.
3. My refunds on disconnection will be happen with priorities as i already raised the issue for disconnection and from last one half month i am asking for disconnection and refund due to bad services provided by nextra.

As of now the internet is working but it is so disappointing and i wonder how it is possible brand like nextra is giving such kind of service. I really don't know why i even considered your apology as nextra already been given much required time to improve but no results.

I hope there will better issue handling at least and better services as there is no point in getting a call back from your field engineers after 2 days passed to issue which should happen within an hour when issue is critical and very frequent as you yourself agreed that even 2 hours of services not available is a huge thing for customer.

Best regards,
Priyanka pundir

On mon, sep 3, 2018 at 5:54 pm nodal wrote:
Dear miss pundir,

Greetings from nextra!!

At the outset, please accept our sincere apology regarding the service issue that you faced with nextra connection.

Reference to telephonic conversation held today, we deeply regret for the inconvenience caused to you. We would like to inform you that as per the confirmation from our concerned team, your concern against complaint number [protected] has been resolved. We request you to please confirm us, if you there is anything we can assist you regarding nextra. We will surely provide assistance to you at earliest.

Further, we assure that we will take care the things in best possible manner to provide you better and constant services and really don’t want to lose the opportunity to serve our valuable customer. Kindly observe the connection, we will surely provide your better connectivity.

Thank you!!

Regards,

Nodal officer

Nextra teleservices pvt. Ltd.

Plot no 17 & 18, udyog vihar phase-1, gurgaon – 122002, india.

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From: priyanka pundir [mailto:[protected]@gmail.com]
To: jagmohan singh; nodal; appellate
Subject: bad service | not able to provide service in sector 14 gurgaon

Hi all,

This is very unfortunate that i am writing this mail and i feel that nextra is not providing good services.

I got registered myself with nextra broadband and then installed internet at my house. It is very disturbing as the net was being disconnected after every 2/1 day for two or three days and almost every second day i am supposed to call in morning customer care to fix the issue and take the feedback but now i have reached my limit. It feels like your customer care executive are just talking with customer and raisin the issue but there is no actual work going on as i am also employed in support and services industry but i donot feel this is how issues are treated. It is matter of shame that a customer is calling everyday and asking for solution but every time customer care replies in same words that you will get the resolution and if you ask to talk to senior executive then even they will not pass the call but yesterday they asked me to put the call on hold and they will pass the call to some senior executive but after putting the call on hold i was replied no senior executive is available and i may call tommorow in morning to talk with senior executive and i followed called today to customer care and asked to talk with some senior executive then same reply then i asked that i will wait till any senior executive is available but 60 minutes paased no one was available. This should be matter of shame for nextra that a customer who is dealing the same problem from last 2 months and even wanted to disconnect the service in very first month seeing the services offered and amount of money paid for such # services but continued thinking may be things will improve is not allowed to connect with some more responsible authorities to connect. I feel cheated a

I had given a security deposit of rs 1500 and another rs 1300 for activating my plan. It is very frustrating that the customer care were also taking the matter seriously and they really didnt bother me. Please disconnect the service as soon as possible and resfund my all money for services were not provided and refund money as soon as possible.

Note: nextra will never grow if service will be not upto the mark and all you guys should respect customer because you are paid only as we are buying your # service from our hard earned money. Think of the situation when you are service avail-er and service are so bad.

Registered mobile number : [protected]

Best regards,

Priyanka pundir

Case of torturing the user as company (Nextra high speed broadband) is not only fraudulent but misleading business practices by (Almost 25 day no response/resolution to my complaint of 2nd sept, then 8th, 9th and almost every 2nd day. The speed promised never in place) need re-found and compensation for all the misery me and my family have been gone through.

Sir,
I am writing you with great pain and frustration as fed-up with my nextra connection (Customer id and detail: id 2108206 hemant bhatnagar c2-2257 vasant kunj, register mobile [protected]) service. Also looking for concern authority to complaint, try all methods but i found nextra as company not only fraud and lair but torturing users and misleading business practices compiling users to frustrate to the highest level for their poor service. Their speed never as promised and more most of the time lines are down.

It’s almost 24th day my complaint have not been address, calling every day and same response that tomorrow will everything be get fix but there is no tomorrow. And this is not new this is became a normal ciliature as every second day this problem persist… i am worry if my money could be refunded as if now not a single minute i have used after recharge on 1stseptember through online of 942.82 rupees. Ground employee’s never pickup phone or if by any luck you got connected they again give you false promises and toll free number always say the same thing that by tomorrow for sure someone response and everything will be fixed. But no one contact or a single visit has made to address the problem. I worried about my investment time and money already put in, there is no reimbursement of any kind no one taking any responsibility one can’t talk to managers. Please guide how to get my money rebound and if their anyone person responsible for the misery and torturing for this long. Bring him on books and task him for wrong doing and dare consequence

Best
Hemant bhatnagar
C2-2257 vaant kunj
Ph [protected]
7 digit nextra customer id: 2108206

I have been facing lots of problems using the wifi of nextra since 5 days, even i have told the said problems to the nextra custmer care but they only provided me a complaint no. [protected], and did nothing to solve it. And i got the message that "your problem is resolve with this ticket no." only after 4 hours from registering the complaint and i am still facing the issue and also tried to contact them but they are not giving any response. They are not picking my calls.

Cust id - 2072201
Nextra has cheated me in every way possible. It's been a month that i have raised my issue of dead internet connection, yet there is no resolution from their side. Their staff is highly unprofessional and negligible towards issues faced by customers. The only thing they are skilled at is making customers fool with fake promises.

Even worse, their support staff has stopped taking my calls. Nextra is here with the motive of stealing customers' money in advance and paying zero attention towards whether the service is provided or not.

Besides multiple complaints (Email/telephonic) sent to bottom till top management, they are neither ready to provide service nor refund the amount which i have paid in advance.

Thursday we were having light fluctuation in our schoo. And after that modem is not working. It is not showing any light. I tried but of no use. We have examination work and result work to do. Trying to launch the
Complaint on phone but is is putting on hold for 15 to 20 mins and of no use.
Pls do the needful as soon as possible. The connection is registered on mobile no. [protected] seema ray jha

Hi,

I am using nextra broadband services from past 4 months in noida sector 78 and have seen that once a week the services are always down. This is highly inconvenient.

We pay for the full month and we get services only for 25-26 days. This is cheating a customer from there money. If are not able to provide the services then should not ask money for whole month.

Hi, i am mohmd. Idris and i applied for a new nextra broadband connection on 29th august 2018. Attaching the receipts for deposit of 3620 in cash. But the executive after collection of payment didn't revert back and suggested us to get it cancelled. After we gave consent for cancellation, he forwarded the cancellation request and since then we haven't got anything back. Please check

My consection is dead from last 10 days Nd i had made a complaint before 4 days but still no action taken from nextra side . I am new customer of nextra only few days i have used the i internet, and now i am faving issue but they are very poor in resolving complaints, everyady they say tomorrow your complaint will be resolved. Very very poor service my complain no : [protected]

Dear sir,
Kindly inform you that we take dissension to discontinued your service, so you can refund my security amount as 1000 rs and 202 rs due (10 days your internet is out of service) kindly send my amount and pick your router, this 10 days we trouble to internet and our loss as 70, 000-80, 000 rs if you unable to return my amount 1202 about 1-2 day then i will go to consumer court and i will penalty as 7, 0000-80, 000, nextra's jaipur staff is completely fraud and you can'not take action against him, or not support our customer. Your staff refer us for internet connection to tikona, why? I keep communication recording and submit it in consumer court, so that, better you can refund my amount as soon as possible other wise face to legal process because i have complete evidence against nextra also internet review is not satisfied this is my plus point for strong evidence

Cust id 2080163

I had logged request for nextra cabling issue 3 days ago and till now no response has come. Just received a call from nextra that the issue will be resolved in another 3-4 days time. Cabling work will hardly take half an hour time but the company seems irresponsible towards their work and commitment.

The representatives on nextra customer care number are fraud and just speak same lines *Your issue will be resolved between 9am-7pm*. Everyday they just fool the customers and no issue is resolved. No one calls back.

Nextra has poor customer service. Seems complete fraud. Will suggest no one to use Nextra.

At the time of new connection nextra company charged me rs 1500 as security fees against the modem. On 26 feb i disconnected my nextra broadband and submitted the modem in the company.. They gave me a slip and told me to wait for 90 days for refund to receive in my account.. But now it's 180 days since i was assured for refund. I called nextra
Customer service several times every time they told me to wait 2 to 3 days and now they are not even picking up my call.
Details of my connection is as following
Name - subhash
Nextra customer no[protected]
Registered mobile no - [protected]
I look forward for your replies
Thanking you
Your's faithfully
Subhash

Its been several weeks now since i have been following up with nextra for my security refund of 1500/- inr. They already collected the router more than 4 months ago in april and promised a refund within 90 days. Every time the customer service agent promises to look into the issue and get back to me regarding the pending refund but i am highly frustrated now with their fake promises and i feel cheated. I submitted a complaint on their website as well but no response at all. Who do such fake companies even exists. Why cant some strict action be taken against such companies to set an example.

Looking forward to your help in this matter. My registered phone number with nextra is [protected]. Thanks!