Nextra Teleservices Complaints & Reviews

I was using nextra teleservices pvt. Ltd. Broadband connection, customer id is 2049046. I have deposited security amount rs 1500 at starting and it was refundable amount at the time of connection withdrawal. I have withdrawal this connection 2 months before and number of time followed up with customer care but still there is no refund i received. Kindly to the needful on the same and take appropriate action on service provider.

Dear Sir/Mam
I disconnected the nextra broadband but my security money worth 1500/-Rs.
not refunded by nextra.I called them for my money but they told me that they will give but after one month nothing is happening.When i subscribe a new connection from nextra they told me that the security money will be refunded at the time of disconnection.But after discoonection from on and half month they did not refund the money and not giving any satisfactory answer.
Please Help
Thanks
Harsh Kumar
[protected]

I have connection regustered with mobile no. [protected]. Its not working properly sometimes its server problem smtimes its router problem and sm times other problems. Everytime i call them they say give us 4 ro 24 hours we qill resolve the problem bt they never do. Last week my router adpter was not working i told thwm bt tehy didn't send anyone for 3 days after i told thm to cancel the connwction their engg came. Now again it worked for two three days andnow its again lost. I filed the complain with complain no. [protected] bt uts still not solved neither i received a call. Everytime they say we wil do it on urgent bases bt never. So why i am paying them for monthly charges? Seriously fed up from ur services it only works for 20 25 days and u ask for payment on time thats not the way. If its going to continue like this its better to have not a coonection i shall pay other company who can lrovide us better connection.

I raised this complaing yesterday i was supposed to get a callback however without any resolution the complaint was closed yesterday, it was regarding router to be changed

Its have not completed two days of their service and their wifi connection is simply ridiculous and i can't even log in to any page,
They promised a speed of 4 mbps but i was getting only 300 kbps and now that too has blown away, and complaints to their customer care was never reached because the bad no. Never works out, it seems a scam rather than a company, now i want my all money back with compensation.

HI team,

This is tarun yadav, and my customer Id no. is : 2048494 and my registered mobile no. is : [protected], I am having issue regarding speed .
I am getting speed between 2mbps to 6 mbps in my 10 Mbps plan, I have complained many time about the same and the problem is still the same.
Support is good but they are not able to rectify the issue .
even in 20mbps plan they are not able resolve as i am having 20mbps plan this time,
NOTE : I think, In my area, i am only getting the issue, my friend who have got reference from me is getting good speed 9.89mbps.
please have a look on priority basis else, i have to left nextra, no option left after this.
My current complaint no. is : [protected].Please help me out from this trouble.
Image attached, FYI-- Nextra selected in speedtest.net
Regards
Tarun yadav

Hello, this is Ankit my nextra customer id 2003485 and im using there services from last 3 years paying them around 2500 INR per month. (should be considered as a good customer for a ISP)

Last month in April I have decided to test their 100mbps plan to do some heavy downloading so I have updated my plan to their top plan which is FiberBolt 100_Ultra and on all topups total 205GB, but after using it around a week I was not happy since the speed was never 100mbs so I decided to downgrade my plan back to my old plan.

I have called their customer care to downgrade my plan on 16th april complaint no [protected] and their executive calls me and told me its not possible to downgrade the plan in current bill circle, if thats the case 1st thing come in my mind they must have informed me while upgrading my plan but I told them im not getting 100mbps speed so no point paying 2000 INR more for me.

he said he have forwarded a complaint to his technical team and they will contact me I received a sms of a new complaint no [protected] and my old have been resolved.

now the technical guy called me on my number I told him my speed is not coming he start blaming my laptop it have issue and promised me his agent will come and visit my home and he come check my speed it was around 10-15mbps but he never bring his laptop with him to confirm the issue with my laptop.

on 20th April I received a msg my complaint have been resolved.

I thought ok but when I checked again after few days It was still showing 100mbps out of the shock I called them again on 25th complaint no [protected] and tell the executive every story and he said he will look after it and same later I received a msg my complaint have been resolved.

I felt thank God at last but story continues my speed was still same I have decided to call them again in May but could never connect to customer care always on waiting even I connected with one of the customer one time but atlast I could connect them on 7th may and a long conversation I have registered a complaint even my internet was down so I add it also in the complaint.

and this is the worst time for any customer this complaint was never registered i called them later after 4-5 hour again same and this guy refuse to take my downgrade complaint saying he can only take one complaint at a time which is connection not working and told me to call again for this complaint and wait again on 30 mins on hold.

out of the anger I emailed their nodal officer but no reply from them also yet.

anyways I called them again yesterday on 9th may to downgrade my plan complaint no [protected] and today on 10th May Mr. Abhishek called me with the same excuse my plan cant be downgraded it can be possible only on the next billing circle. and was trained to give me 1000 excuses that I must have done this and this not ready to downgrade my plan and why should they, they are earning 150 rs daily on every delay,

NEXTRA CUSTOMER CARE ARE TRAINED TO DELAY ANY DOWNGRADE

SO GUYS BEWARE OF THIS FRAUD COMPANY WHO DONT CARE ABOUT THEIR 3 YEARS OLD CLIENT PAYING THEM 2500 APPROX MONTHLY WHAT THEY WILL/CAN DO WITH YOU SO MY REQUEST TO EVERYONE NEVER EVER UPGRADE A PLAN IF YOU ARE USING NEXTRA AND IF YOU ARE NOT EVER OPT FOR IT.

I am the user of internet services by nextra teleservices. User id : 2047385. I have taken plan of 999.00 inr plus service tax which costs around 1143 inr. Recently i recharged on 26th march 2016. Suddenly on 1st april 2016 their router stopped working. I raised complaint to their customer care stating that there is no power in router after changing the adapter by their engineer. Kindly change the router. They changed the router on 16th april 2016. System worked well somehow till 26th april 2016. Nextra has policy that if they are not able to provide services for as many days it was not working ( in my case 16days). They will extend the validity by that many days. For the same i raised a request on 22nd april for the same. But till date they are unable to do so and they are asking recharge for one more month and we will look into it what ever best possible they will resume services. Even though i called customer care yesterday evening means 30th april 2016. Customer care representative told there is not surety that we will extend the validity by 16 days.

This is my worst experience by any isp.

My complaint is against Nextra Broadband services for not providing invoice against the advance payment charging every month. I have Nextra broadband connection account number 2044612 is installed my name.

Nextra broadband takes advance payment every month for the broadband services provided by them.
I have been requesting Nextra Broadband customer services support including their nodal and Appellate officer for the same for last two months, but none of them is providing me the invoice for the payment they are charging. They say that the company has stopped providing invoice for the payment collected by them.
In this regard it is requested to ask the company to provide invoice for the advance money they are collecting.

Pathetic service Inbox x bishwa sahoo 11/14/15 to nodal Hi, I would like to inform you, I have been using internet service from nextra since 1 month, for first month, it was working fine with better speed. As per my plan, I should get 10 mbps, but we get only 2-3 mpbs. I tried to download a song which is about 7 mb, it took about 30 to complete. so you can imagine, how is it working. even we have to wait 1 min while opening any website. request to check and provide better solution. if I pay for service, I should expect better service. complaint no -[protected] bishwa sahoo 11/15/15 to nodal till now, i did not receive any resolution. is there anyone to help me ? Support 11/15/15 Dear Bishwambar Sahoo, Greetings From Nextra!! Reference to your mail below, ... bishwa sahoo 11/15/15 to Support 24hrs is already passed, there is no solution. even I am unable to open any websites correctly. takes 1 min to open a single website. if I pay for service, I should expect better service. who will responsible for this 3 days. I am supposed to just waste my money. Support 11/15/15 Reference to your mail below, we would like to inform that our Network Team h... Nodal 11/15/15 Dear Bishwamber Sahoo, Reference to your mail below, we would like to inform ... bishwa sahoo 12/24/15 to nodal, bcc: Support Hi, I would like to inform you, i have been facing same kind of problem again and again, in which upload and download is very slow . is it possible to fix the issue ? if any customer pay for the service, he should get better service. last time, I called you and raise the ticket to solve the problem, where I got temporary solution and close the ticket without any resolution confirmation, as internet did not work for 2 days, I am supposed to get rembuirsement for 2 days, but noone is there to listen customer'query. Is the way to get service ? Kindly contact me and solve my problem ASAP. Regards, Bishwambar Sahoo bishwa sahoo 12/25/15 to nodal Hi, I just received the call from one of your engineer, he tried to provide me workaround soultion instead of complete solution. Is it the way to provide wrong solution. I tried to download open office infront him, it was around 100 mb size, it was taking about 25 min to complete the downloading process. Also he tried to misbehave over the phone. Agent Name; Pravin Kumar Gupta. I requested him to transfer the call to any available supervisor or manager, he denied and ask to send the email if we need any help. really, it is very bad service, I am just wasting my money. Is there somebody to take care the issue ? Regards, Bishwamber Sahoo bishwa sahoo 12/25/15 to nodal, bcc: Support Is it possible to contact me to resolve my issue. Mob no-[protected]. bishwa sahoo 12/26/15 to nodal VERY VERY BAD SERVICE, NOT GETTING ANY RESPOND. bishwa sahoo 12/27/15 to nodal, bcc: Support Already 3 days passed away. There is no solution. Even did not get response or call back to resolve the issue. Support 12/27/15 Dear Bishwambar Sahoo, Greetings from Nextra!! Reference to your mail below, ... bishwa sahoo 12/28/15 to Support Dear Asish, you are absolutely not right. it does not matter, how much upload and download speed is showing. it does not mean, if video plays fine, internet is okay. everytime, your tech just remove temp files and play the video, then telling me, its working. I tried to open so many websites while accessing my computer using team viewer. took long time open. took about 45 min to complete the downloading of 100 MB size file. your tech just argued with me and did not try to listen my word. kindly read the email completely to get the details. already 4 days passed way, there is no solution . is it possible to extend my service or take any action against tech. Regards, Bishwambar Sahoo bishwa sahoo AttachmentsJan 3 (9 days ago) to Support, nodal please check the attached file, then you can realize how is your service ? instead of doing bad service, try to understand customer's problem. as a nodal officer. it is your duty to find out and investigate, but you are not responding. whats going on ? *From:* bishwa sahoo [mailto:[protected]@gmail.com] *Sent:* 27 December 2015 04:32 PM *To:* Nodal *Subject:* Re: pathetic service 2 Attachments Preview attachment DOWNLOAD SPEED.jpg Image DOWNLOAD SPEED.jpg Preview attachment DOWNLOAD SPEED.jpg Image DOWNLOAD SPEED.jpg bishwa sahoo Jan 7 (5 days ago) to nodal, Support Hi Team, I would like to tell you honestly, if you do know how to fix the problem, please do not provide any wrong infomation or wrong commitment with customers. I have raised the ticket on 25th Dec. I have followed about 15-20 times to fix the problem. your customer told me, it may take about another 5-7 days to resolve the issue. on 5th Jan, I received a call back around 10-12 Oclock me and informed, they are working on issue, also confirmed me at 5-6 PM, my issue is resolved, as I was in office, was unable to check to confirm, once reached at my room, i found, fb, gmail, yahoo (nothing) were opening. samething happened on 6th of Jan. also today received a call back from your network team and telling my issue resolved, what is happening ? where is your nodal officer, why I am not getting any respond from your end ? Am I using free service ? at least try to understand customer situation and fix the issue. make sure, you have to extend my service for 15 days as rembursement and provide data for same. your service is really pathetic. my register mobile no with account is [protected] complain no - [protected] Regards, Bishwambar Sahoo bishwa sahoo Jan 7 (5 days ago) to Support, nodal Support Jan 8 (4 days ago) Dear Mr. Sahoo, Greetings from Nextra!! At the outset, please accept our sinc... Support Jan 8 (4 days ago) From: bishwa sahoo [mailto:[protected]@gmail.com] Sent: 07 January 2016 13:44... bishwa sahoo AttachmentsJan 9 (3 days ago) to Support, nodal still getting the same problem. even many times, I am unable to connect the internet. please check the attached file Attachments area Preview attachment screenshot of speed.jpg Image screenshot of speed.jpg bishwa sahoo Jan 9 (3 days ago) to Support, nodal while talking with customer service dept, they got disconnected my call. reason: I wanted to get connect with higher dept to listen my problem. till now, I have not received any kind of reimbursement as it was not working for 15 days. the service need to extend for 15 days and provide the data for same. if anyone is seeing my problem, please call me. my phone no -[protected] Regards, Bishwambar sahoo bishwa sahoo 10:47 PM (14 hours ago) to Support, nodal Hi All, please update on same. may I know, how much time you need to extend my service and provide data as reimbursement ? Regards, Bishwambar Sahoo bishwa sahoo 10:50 PM (14 hours ago) to Support, nodal is there anyone to check and work on my issue ? do you have any manager or nodal officer who can see the concern and previous communication to understand this situation ? my register mobile no with account is [protected] complain no - [protected] make sure to provide data and extend the service for 15 days as reimbursement Regards, Bishwambar sahoo. bishwa sahoo 11:36 PM (13 hours ago) to nodal, Support Hi All, I believe, you guys are not there to hear any issue of customer's I had been facing the issue for last 15 days, so I am supposed to get reimbursement for 15 days, but your policy says, I should get only 8 days extension. I believe, it is a long story. I have no choice, I believe, i am supposed to post this long story regarding your fraud company in facebook, so atleast people would know about your service. atleast other person can aware about your fraud. if anyone there to listen my problem, call me asap. phone no -[protected]. Regards, Bishwambar Sahoo

Hi All,

Sorry for jumping the gun, in this mail if you find me too sarcastic that is because I am to irritated to right this mail, which again is an understatement of the agony I am going through. I will describe again my journey with your teams because I am convinced of the calibre and the systems in place you have will not help you to understand the issue because you have NONE IN PLACE.

SALES DAY : The sales day, I enter the society where I had moved in recently and notice this jazzed up leaflet with 10 MBPS internet speed. First mistake I got carried away with the features not knowing what horrendous journey I will go through should have listened to my wife( a woman intuition) to go with a brand. Sorry to say you are not even 1% of the brand you claim to be. Had to shift from Airtel to you as IPTV was not available. Anyways I called up this number on the leaflet and within 30 minutes this guy shows up talking nice English and being courteous not knowing he would turn out not owing any responsibility and sold me the plan. His name is Kapil to identify mobile# [protected]

INSTALLATION DAY: I made it ample clear to the sales rep and number of calls I got from Nextra that when I had taken the connection I was in the process of shifting and not shifted yet and would require the connection to be installed on 23rd October. On the installation day I had made in all 52 calls to Kapil and some tech guy named Sudhir at landline#[protected]. The day started with “Sir, sending the tech guy in 30 mins” at 10 AM in the morning with the installation finally getting done in the evening at 1830. The person who installed the router bought a 12 inch wire where the router had to be kept shabbily on the ground in a corner. When contested this is the wire which is provided by the builder. What nonsense learn from the bigger players they don’t come up with excuses but deliver what the customer wants. Anyways another mistake was to trust you to get the router to which I was given a single antenna. Now tell me is it the duty of the customer or the installation engineer to check connection feasibility in the house? The wireless connection was only available in the living room.

Subsequent FOLLOWUP’s: - Now the saga started, till date I have been following up with the above mentioned names today is the 17th day of me using the internet by sitting next to the router in the living room. I thought WIFI was for your convenience and not torture. Anyways now I will come to your customer care, on 30th I was advise by the landline number mentioned above that if you want to relocate the router you would have to pay Rs 572 as reinstallation/shifting charges I was infuriated by this demand. The person on the other end then advised me to call up Nextra and tell them for change of connection and they will help us to get it arranged for free of cost. My only issue first you install incorrectly and then to move the router I have to pay money and that too in the same house. I called up nextra on 30th October to get this done by the way there is no call record you have because I think the pen and paper you use to address customer query got thrown into a bin. Nothing happened for the next couple of days. I again got in touch with Kapil who advised me to go for a double antenna router(mail attached) to which I agreed and paid him to get me one. The result again limited connectivity in the same area not even a single metre of difference. I have till date diligently followed up with all the mentioned above no resolution till now.

CUSTOMER CARE IS A JOKE:- Yesterday after failed attempts of negotiating with your local workforce I decided to call up your customer care. The call was picked up by one of your agent “Reeval” who had so much attitude to throw not good for customer care, I requested him to make me talk to his supervisor to which he said he would arrange a call back on insisting and threatening to take the matter to consumer forum he said you can do whatever you want it’s your right. On insisting further on what happened to my ticket raised on 30th he said it was closed as resolved by same Mayank Doorwal without my consent. Later on insisting on getting transferred to his supervisor and asking his employee ID he disconnected on me. I called back again landing this time with Bhawna who was prompt enough to transfer me to her manager understanding my frustration. I was transferred to a floor supervisor “KRISHNA” who lied and cheated his chair of responsibility. This guy first of all said that his phone does not allow him to conference lines and has only one phone line. I have friends in cisco let me know will get you a good deal. Anyways he promised and advised he would get this resolved and get a call back arranged in 2 hours and will follow up himself. Between yesterday and today more than 18 hours have passed and I don’t have a resolution.

My proposed resolution is either you disconnect my connection and give me the refund of one month’s subscription or you resolve my issue and give me my one month’s subscription. Anyways I would be putting a complaint against you with the builder of cheating so that entry of Nextra employees is banned in the complex secondly I would be initiating a blog on consumer forum. With this mail all levels of nextra escalation matrix has been informed. Failure of rectifying the issue in the next 48 Hours will lead me to take this matter to consumer court.

Looking forward from some true action and not just bogus lies.

Regards,

Ambarindera Chaudhry

Hi, I am pankush arora currently residing in delhi. I've made a complaint in nextra technologies private limited with no. [protected] on 22nd july'14. Since then i've called nextra technologies private limited customer care nearly about 25 times and every time i was told that i'll receive call from our backend team within 2 hours or 4 hours but i've never received any call except for one which was worthless for me as he gain took my all detail and never called back after such experience with nextra technologies private limited only one things comes to my mind is fraud done by nextra technologies private limited sales executive who took money from my home and switch his phone off, from nextra technologies private limited customer care employees who are sitting just for themselves not for customers and nextra technologies private limited backend team which i think doesn't exist. Few employees with whom i had talk are: Ashish Jasleen Ravi Chandra emp. Id 1001 Emp id 2063 And many more Nextra technologies private limited sales executive come to my home on 17th july 2014 making false commitment that he will start connection from next day, but he called me next day that connection is not available in your area so i asked him to refund my money i. E rs.2600 by handing over crf form with no. 2034 and again he commit me that it will be in nextra technologies private limited account in next 2 days his ph. Number is [protected] (He told me he is from lal quater krishna nagar) and took my account no. For same but after 2 days he massaged me that sir your refund has been made in my own account and i will hand over you cash after 3 days as i am going to haridwar. Since then he ran away and his phone is off. Till that time i'm regularly contacting nextra technologies private limited customer care which is exactly not for customers help.

BELOW IS A SNAPSHOT OF A FEW MAILS THAT I HAD COMMUNICATED TO NEXTRA WITHIN ONE MONTH OF INSTALLATION OF MY INTERNET FROM THIS PROVIDER. FROM THE 2ND DAY ITSELF THE INTERNET BROKEDOWN AND DID NOT WORK FOR ATLEAST 15 DAYS OF THE ENTIRE MONTH, THEY HAD CHARGED THE COMPLETE AMOUNT FOR THE MONTH PREPAID ITSELF DESPITE OF ALL THIS THEY ARE NOT REFUNDING THE AMOUNT PAID TO THEM. LICENSE OF THIS PROVIDER MUST BE CANCELLED FOR FRAUDULENT MALPRACTICES BEING DONE TO THE CONSUMER. Amit Maheshwari <[protected]@gmail.com> May 31 to support WITH ABSOLUTE DISAPPOINTMENT I WOULD LIKE TO INFORM YOU THAT A WEEK OLD CONNECTION OF MINE HAS BROKEN DOWN TWO TIMES. ONCE PREVIOUSLY AND CURRENTLY SINCE YESTERDAY THE INTERNET IS NOT WORKING AT ALL, YOUR CUSTOMER CARE EXECUTIVES HAVE NO CLUE AT ALL ONLY THEY SAY ITS A TECHNICAL ISSUE. I HAD INSTALLED NEXTRA FOR ITS SERVICES BUT IT SEEMS YOUR ARE THE WORST. IF SUCH OUR THE SERVICES THEN THERE IS NO POINT CONTINUING WITH YOU, YOU HAVE TO EITHER COMPENSATE ME FOR THE LOST DAYS OR I AM NOT INTERESTED IN SUCH SERVICES. I WANT A FULL REFUND OF MY AMOUNT PAID TO YOU. Support May 31 to me Dear Mr Harish, Apologies for the inconvenience faced by you. This mail is in regards of your Nextra Customer ID - 2013092 We would like to inform you that there some technical issue in your area, due to which your internet connection is not working. Your team is working on the issue, same will get rectified in some time. Thank You!! Regards, Nextra[protected] From: Amit Maheshwari [mailto:[protected]@gmail.com] Sent: Saturday, May 31, 2014 6:04 PM To: [protected]@nextraworld.com Subject: registered mobile no [protected], new connection at D 11 SECTOR-12 NOIDA Support May 31 to me Dear Mr Amit, Apologies for the inconvenience faced by you. This mail is in regards of your Nextra Customer ID - 2013092 We would like to inform you that there some technical issue in your area, due to which your internet connection is not working. Your team is working on the issue, same will get rectified in some time. Thank You!! Regards, Nextra[protected] From: Amit Maheshwari [mailto:[protected]@gmail.com] Sent: Saturday, May 31, 2014 6:04 PM To: [protected]@nextraworld.com Subject: registered mobile no [protected], new connection at D 11 SECTOR-12 NOIDA WITH ABSOLUTE DISAPPOINTMENT I WOULD LIKE TO INFORM YOU THAT A WEEK OLD CONNECTION OF MINE HAS BROKEN DOWN TWO TIMES. Amit Maheshwari <[protected]@gmail.com> Jun 1 to Support Your technical issue is on the 2nd day itself has not been resolved? Support Jun 1 to me Dear Mr Amit, Greetings from Nextra!! This mail is in regards of your Nextra Customer ID - 2013092 We would like to inform you that our team is still working on the issue and will trying to resolved the issue as soon as possible. Regret the inconvenience faced by you. Thank You!! Regards, Nextra[protected] From: Amit Maheshwari [mailto:[protected]@gmail.com] Sent: Sunday, June 01, 2014 10:37 AM To: Support Subject: Re: FW: registered mobile no [protected], new connection at D 11 SECTOR-12 NOIDA Support On 1 Jun 2014 11:13, "Support" <[protected]@nextraworld.com> wrote: Dear Mr Amit, Greetings from Nextra!! This mail is in regards of your Nextra Customer ID - 2013092 We would like to inform you that our team is still working on the issue and will trying to resolved the issue as soon as possible. Regret the inconvenience faced by you. Thank You!! Regards, Nextra[protected] From: Amit Maheshwari [mailto:[protected]@gmail.com] Sent: Sunday, June 01, 2014 10:37 AM To: Support Subject: Re: FW: registered mobile no [protected], new connection at D 11 SECTOR-12 NOIDA Your technical issue is on the 2nd day itself has not been resolved? On 31 May 2014 18:45, "Support" <[protected]@nextraworld.com> wrote: Dear Mr Amit, Apologies for the inconvenience faced by you. This mail is in regards of your Nextra Customer ID - 2013092 We would like to inform you that there some technical issue in your area, due to which your internet connection is not working. Your team is working on the issue, same will get rectified in some time. Thank You!! Regards, Nextra[protected] From: Amit Maheshwari [mailto:[protected]@gmail.com] Sent: Saturday, May 31, 2014 6:04 PM To: [protected]@nextraworld.com Subject: registered mobile no [protected], new connection at D 11 SECTOR-12 NOIDA WITH ABSOLUTE DISAPPOINTMENT I WOULD LIKE TO INFORM YOU THAT A WEEK OLD CONNECTION OF MINE HAS BROKEN DOWN TWO TIMES. ONCE PREVIOUSLY AND CURRENTLY SINCE YESTERDAY THE INTERNET IS NOT WORKING AT ALL, YOUR CUSTOMER CARE EXECUTIVES HAVE NO CLUE AT ALL ONLY THEY SAY ITS A TECHNICAL ISSUE. I HAD INSTALLED NEXTRA FOR ITS SERVICES BUT IT SEEMS YOUR ARE THE WORST. IF SUCH OUR THE SERVICES THEN THERE IS NO POINT CONTINUING WITH YOU, YOU HAVE TO EITHER COMPENSATE ME FOR THE LOST DAYS OR I AM NOT INTERESTED IN SUCH SERVICES. I WANT A FULL REFUND OF MY AMOUNT PAID TO YOU. AMIT MAHESHWARI. Send eBay India - Offer on Home Appliances

I had taken a broadband connection from Nextraworld. However I had lot of issues with their connection so I decided to terminate the connection in the middle of the month. However I was sent a bill for the entire month. After much negotiation the executive from Nextra asked me to pay around 60% of the bill, saying the rest would be waived off. I paid the amount and asked that the connection be terminated. However I am still getting the bills for the connection I am not using. Now some other executive is calling up and threatening legal action. On asking him about the person who was speaking to me earlier, I am being told that the earlier executive is no longer with them. The Nextraworld website has no contact details of any Customer Care Officer who could deliberate on the issue. Could you kindly advise regarding the proper forum where a complaint can be lodged.

I have applied for internet connection on nextra on 1st October. Their sales executive Mr Suraj Pathak came to my home and promised connection in 3 days. After coninuous follow-up and discussion with more then 4 gentle men (atleast 10 phone calls daily) I have not received connection even today. Every day they say it will be done today but it never happens. I tried to call even nextra helpline number, To my surprise guys at helpline said my request is forwarded on 7th. For sure nextra people dont work. If you complain, they will never revert to you. Be carefull if you are opting for nextra.