Nextra Teleservices Complaints & Reviews

Complaint no. [protected]. This number issue hasn't been resolved since july.

The complain is in regards to low speed that should be 50 mbps and speed received is about 20 mbps and since yesterday i. E. 11th aug, 2017 i have no internet and i haven't got any calls from to nextra to notify me about the resolution.

We/i have to run after nextra to get our own internet working.

This tells us the...

Hi,

This is regarding my refund amount of Rs. 1500(security deposit) and Rs 138 (my account balance).

The company is not paying the refund which i have paid as a security deposit although the modem has already been recovered 3 months back. they said they will process the refund in 15 days, but its been 3 months now.

This fraudalent and money laundering conduct of "Nextra" should be reported to...

Nextra is the worst isp, most of the time there internet remains down, and if you call there customer they don't have any knowledge or idea about your problems. I logged one complaint in the mid of july and till know no one has visited, after few days of waiting i fixed the cable my self and connection started working. However, now the connection is down most of the time, it will start working for few hours, they again stop for couple of...

I got registered myself with nextra broadband and then installed internet at my house. I complained to nextra everyday but they didnt bother me. I had given a security deposit of rs 1500 and another rs 600 for activating my plan. It was very frustrating that the customer care were also very rude and they really didnt bother me. We daily book our complaints but the booking staff behavior is very bad always answer, i felt i was cheated. I have...

I hereby wish to share with you that i have an nextra connection having registered mobile number "[protected]".

I joined nextra team on 17.06.2017 and facing a problem of slow internet connection speed from 19.06.2017. Subsequently i filed a complaint vide no. [protected] due to same.

After a continuing interaction with the nextra team i got further complaint number which is [protected] on 30.06.2017 because...

My id 2075901. Since it's installation wifi remains off for hrs.&days. It was off continuously 15 days in may, 17 (Ref. Complaints&mail). Wifi is off since 5.7.17 (Comp. Regd.). I have to shell out extra money to arrange wifi from other providers which is liable to be compensated by nextra.

Kuldeep mehra
[protected], [protected]
[protected]@gmail.com...

Hi,

1 month ago i got nextra broadband connection in sector 21 gurgaon and executive told me that they will transfer the connection anywhere in gurgaon anytime. After a month i requested to transfer the connection at my new home in sector 23. After several follow ups they said there is no feasibility then i requested to transfer it to jamia nagar where the nextra site showing full feasibility. Today i received the email that...

I have taken nextra net connection and it's under the name of pankaj singh crf no. Ea094916. I have been calling from last 1 week every day and everyday i get the same response that a complain has been raised and it will be resolve today but nothing happens. I am very much frustrated now. I didn't get any confirmation for the complaint that has been raised and raised again and again everyday. I don't know what nextra backend team do. When...

1) It's a prepaid service and once the amount is deposited, these people take no responsibility of providing a proper connection.
2) Of 30 days of validity almost 10 days or more they have a problem with the main server, or cable. On top of which they ask the customer to call up separately and put a request to increase the validity.
3) There customer care consistently provides false commitments to it's customer.
4) They...

Hello Sir,

This is regarding my broadband connection with my registered mobile no. [protected] with the nextra teleservices. I have discontinued my broadband services on may 06, 2017. Since then nobody has communicate regarding collection my router and refunding my money which is 1500 rs. I have called so many times on their customer care but nothing has done. Every time i just got the assurance to resolve the matter but nothing...

Its been more than 3 weeks no money refunded to my account. They took 920 rs in behalf of internet connection, later they rufuses to give connection (No connection in locality) and making excuses every day to refund deposit money.
I am chasing them daily on call, emails no reply no update from them.
They are cheating their customers.
Dont buy connection from nextra plz plz.....

My nextra broadband is not working since 16th june, 2017. I am filing complaints with your customer care executives daily from the respective date but my issue has not been resolved till date. Everytime your executives says the same repeated words that they will resolve my issue soon, i would really like to know what is the time period nextra's executives are talking about in the word "soon" because its already been 5 days and there is no...

On 25th may 2017, i paid rs.2757 for a new internet connection plan name "nfinity 10 for 3 months unlimited". As per their employee (Name-ajay, contact no.[protected]), he said that our internet connection will establish in 2-3 days. Then after 5-6days, he is not responding well and giving us reason that "routers are not available so you have to wait for more 2-3 days". He conveyed us that nextra is such a superb company that work well on...

I was a Nextra customer since early 2016 at Sector 12, Noida and was relatively satisfied with the connection. Just recently, I moved to Jaypee Kosmos and noticed that the services would be available at the location and called on the provided number [protected]. An executive, Neeraj Prakash showed up on 21st May, 2017 and to my surprise insisted that I cancel the existing connection and get a new one saying that this was the only way and...

I had asked for a connection to be installed last tueday.
The person who came for registration said that the connection wire could be placed inside my home. But the technical professional said that the connection could be made inside my home, and asked me to take a refund and left. Now the person who took the money is not responding and is not initiating my refund,...

Team,

It seems neither team have the intentions nor the capability of handling customer queries. The floor supervisor gives wrong information to the customer and and the managers are not available during office hours. When i tried to reach floor supervisor's (Priti) manager on 26/05/2017 I was told he is not available during office hours ( i was been told 9am - 7 pm is the working hours) . 30 seconds waiting time runs into...

I have book new broadband connection on 21 may 2017 and paid the amount to employee of nextra named manjeet singh (Mob no. :[protected]). Now he is not recieving calls. I have got a verification account mail and a reciept which has crf number. I have called customer care they are saying that it is a wrong crf number. You areworst the service provider ever. Your job is just to cheat people.

Abhishek
+91-[protected]...

Hi Nextra Team,

I am a Customer to Nextra since long back with Customer ID: 2091900 and since then I am using such a pathetic service and net speed.

I am facing issue with the Net speed and frequently disconnection on regular basis.

On today i.e 15th May 2017, I have upgraded my from from 10mb to 50 mb.
But still I am getting download speed of 10-14 mb/p using speed test.

Also...

I am the customer of Nextra Teleservices Pvt. Ltd. vide Customer I.D. No. 2075901. In this regard it is a matter of record that the internet services is not being provided by you for the last about 20 days for which several complaints have since been registered with your Customer Care though each and every time I have been given the false assurances by your Executives & Supervisors that it will be resorted within four hours. The last one...

I had used Nextra for more than 3 years, Multiple times their internet went down and after multiple complaints, it got resolved.
This is issue in their service but I was surprised when I discover they also do fraud with their customers.

I requested them to cancel my connection because I have been shifting to new location which they have not done for a month and then they have send me a bill which I have not checked in...