Submit a Complaint
Claimed

Nextra Teleservices Complaints & Reviews

nextraworld.com
1
Updated: May 5, 2023
Complaints 315
Resolved
3
Unresolved
312
Bad 😕 It seems that Nextra Teleservices has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Nextra Teleservices

Having problems with Nextra Teleservices?

File a complaint and get it resolved by Nextra Teleservices customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Broadband
Nextra Teleservices

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Nextra Teleservices reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kdyadav8
Feb 15, 2021
Report
Copy

Disconnection of account no. 2130457

Reference is made to request number [protected]. More than 8 months passed, Nobody contacted me till date. Request arrange collection of your Modem and refund security deposit at the earliest....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Taror16
Feb 12, 2021
Report
Copy

Not processing the refund from

Address: Mayur Vihar

I was supposed to receiv the refund amount of Rs1500 against the security deposit with Nextra .. I stopped using nextra services from 24th aug'20 and the team collected the router from my place somewhere in Sep'20 post which i was supposed to get the refund in 90days from providing the bank detail/return the router.. However it's been 5month(150 days) I have been madly follow up with them nt they are least bothered...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gulshan Pruthi
from Delhi, Delhi
Jan 26, 2021
Report
Copy

Not getting refund of Security Deposit for last one year

I am surprised the way company is harassing me for refund of my security deposit for the last one year. I have contacted them at least for 26 times...GIVEN THEM BANK STATEMENT/GIVEN LATER FROM THE BANK.
WOULD REQUEST TO PLEASE HELP ME TO GET THE REFUND AT THE EARLIEST.
THANKS AND REGARDS
GULSHAN PRUTHI
#2016907...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
harsh4luv0
Jan 12, 2021
Report
Copy

Nextra refund

Sir, my registered mobile no is [protected],
after so many complaints my refund of 1700 is not done.
i have cancelled my account but its 4th month no one came to collect my router and my refund.
after 9 months lockdown when i came i called costumer care to ask whether i should recharge or not..she said to recharge and your wifi will start working but it didn't worked.
please help me out or will complain on legal...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Av070611
Dec 27, 2020
Report
Copy

About the disconnection and refund

Address: H-256a super mig flats, Sector-12 pratap vihar Ghaziabad Uttar Pradesh 201009

My name Abhishek Verma my cus id is 2110839 my contact no is [protected] my mail id is [protected]@gmail.com I disconnected my nextra service from since july but also after that my connection not disconnected i complaint them over and over again from since july they are not responding it not also this they also replying of my email now i don't know what to do i gave them 1500 as security deposit but they are not listening i want my refund back...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Naveen Chandk
from Powai, Maharashtra
Dec 6, 2020
Report
Copy

No network two days

CRF no 808043...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RND Dwivedi
Dec 6, 2020
Resolved
Report
Copy
Resolved

Worst and poor response against complaint

Address: Om Shanti Apartment plot 3 Flat Upper UG7 Gali no 13 Om Vihar 1A Uttam Nagar

Please not that I have multiple time to registered complaint form day one when I took the new connection. 13 times I have call and registered 9 complaint that my connection is unstable but poor respond and without confirmation they are close the ticket. When I ask why you close the ticket when problem still there. They are responding out system is showing connection is active. Then once again I told him connection is unstable and at least...
Helpful
Found this helpful?
Write a comment
Report
Copy
F
fauzia17
from Yarada, Andhra Pradesh
Dec 5, 2020
Report
Copy

Internet speed and connectivity

Last night the internet was not working for hours. Since 2 days connectivity has been hampered every 2 minutes. Usually also the speed and connectivity is pathetic...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahulkhati
Dec 4, 2020
Report
Copy

Company not issuing refund for services not used

Address: Nextra Teleservices Pvt. Ltd. in Udyog Vihar, Gurgaon- 122016

I had been facing connectivity issues with nextra broadband since a very long time. Their services are pathetic.
I had recharged my internet connection yesterday on 3rd December 2020 at 7 pm. At exactly 10 PM the internet stopped working and there was no connectivity till 3 Am due to which I was not able to do my office work. I called the customer services today and did put in request to stop my connection immediately and refund my...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Neha Geeta Gupta
from Bhopal, Madhya Pradesh
Nov 10, 2020
Report
Copy

Internet not functioning for the last two days

Address: C-1502, Pearl Court, Ramprastha Greens, Sector 7, Vaishali

Hi there,

My customer id is 2008549.

It's really unfortunate that despite being a loyal customer of Nextra for the last 8 years, we are being treated like this.

Our internet has not been functioning since yesterday because of which a lot of our work has been held up. As you may understand, because of the pandemic, we are working from home and thus require uninterrupted internet services.
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
iimm
from Noida, Uttar Pradesh
Oct 21, 2020
Report
Copy

Internet of order

भाई साहब नमस्कार हम आपके हैं इतनी कंप्लेंट करके थक चुके हैं कि हम किसी को यह नहीं कहेंगे कि आप मैक्स्ट्रा का इंटरनेट लीजिए आपकी सर्विस बहुत ही खराब बहुत ही खराब है हमने बार-बार...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gayatri0
Oct 15, 2020
Report
Copy

For Disconnect and Refund Deposit

Address: x-353,1st floor ,8 number gali,Ramnagar,Ganshi nagar,Delhi

I would request to you permanently disconnect and discontinue my NEXTRA broadband connection at my office. My ID= EA019098 and Register Mobile Number is [protected]. I want to refund of security deposit. I would request to you please disconnect my connection and arrange to refund the security deposit as early as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rupakrajput5
Oct 8, 2020
Report
Copy

nextra teleservices disconnection request not resolved

I had put a disconnection request of my nextra broadband account (Customer id 2115831) and it was clearly communicated to me that the disconnection as well as the router collection will be completed in 30 days time and you will get the call back in 48 hrs after putting the request. None of the nextra person called me about this and on repeated follow-up, they had temporarily disconnected my connection. Inspite of several calls & follow-up,...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Saurabh.sri
Oct 7, 2020
Report
Copy

Refund of money for not install connection

Address: Mayur Vihar Phase 1 Extension, Delhi 110091, India.

Hi,

I have applied Nextra connection on 18th May 2020. i have send connection amount via Paytm as they mentioned but later they never installed connection at my end.
i am doing follow-up to refund my money since May2020 but still no communication from their end.

Order no: [protected]

Thanks.
Saurabh...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akshat4158
Oct 6, 2020
Report
Copy

Security amount refund

I have raised my complaint of modem refund from january 2019. And till now i have not received my money back. it have been since 20 months. they are not ready to refund my amount...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
BhupeshP
from Delhi, Delhi
Oct 6, 2020
Report
Copy

Connection disconnected Refund not done since 1 year

Nextra account no: 2132394
I disconnected my nextra connection last year in November, my router was collected by your executive in january.
Now i am waiting for my own money to be transferred from you people, but I don't know why i have yet not received it, every time when I call your customer service center your executive kept on saying that they have forwarded my concern to the finance department, but your finance team is...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
meetaa
Sep 29, 2020
Report
Copy

Nextra Teleservices refusing to refund security deposit eve after two years of disconnection of service

Dear Sir/ Madam,

This is with reference to my nextra connection with cust Id 2113346 in Gurgaon, which was disconnected in September 2018. For four months after the disconnection of service, I called the nextra helpline numerous times to process my refund for the same, only to be given a new service request no. every time and being told that someone would call me back from Nextra, there was no call back and the service request...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ankitgosain91
from New Delhi, Delhi
Sep 29, 2020
Report
Copy

Worst internet services and support provided by Nextra

I have registered a complaint [protected] as the internet is not working since 27th September after noon but Nextras' team is not able to fix the issue. They dont understand that users are facing problems due to this as during this pandemic almost everyone is working from home and internet is needed. I have had a word with their supervisors as well but they dont seem to have any answer and they are not even ready to give the compensation...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akhileshnabard
Sep 29, 2020
Report
Copy

non refund of security deposit

Address: Plot No 17-18, Udyog Vihar, Phase-1, Phase I, Dundahera Village, Sector 20, Gurgaon, Haryana, India - 122016
Website: nextraworld.com

Despite several request since june 2020, neither the router was collected nor the refund of security deposit made. Earlier i registered the complaint but not yet redressed. The status is posted as resolved. If resolved please send the proof of refund. The details of last complaint is:

Nextra teleservices — nextra broad band account no.[protected] closure of connection & refund of security deposit
Akhileshnabard on...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rohit Rodriguez
Sep 26, 2020
Report
Copy

Regular speed issues

Address: meerut

I am having 200mbps plan and I never got that speed not even close to it and it feels like I am using 100mbps plan. I never achieved speed more than 95mbps and some suggest that it will your device problem but I am having the latest wifi 6 in all my devices. Its like money is being wasted as promised by your company they never provide a good service. if you compare the other fibre networks like jio and airtel at least they give 190mbps in...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Orange Infocom
1
(19)
Vainavi Broadband
1
(41)
Wish Net
1.1
(238)