Nextra Teleservices Complaints & Reviews

Hi,

This is regarding complain number - [protected] and my registered mobile number is [protected] with email - [protected]@outlook.com.

I hope from these information you will be able to look out my details.

My main and biggest concern is I have requested you guys to cancel my nextra WiFi request 3 months back, still it hasn't cancelled I haven't received my funds back till now.

I...

I have cancelled my wifi connection. I have given the payment of rs 707 they have not refunded me the amount....

What's the using of registering complaint if there will be no resolution. Waiting for the refund of 707 from last 2 months. Neither company is reverting nor here anyone helping in intiating the refund.

Customers are mad rest all services are just for money making. And when it comes to refund no one is responding.
Initiate my refund by today at any cost...

Sir,
I have a nextra broadband connection customer id 2137458
The connection is dead from 2-6-20 till today 12-6-20.
I have registered a complaint on 3-6-20.
The complaint ticket id is [protected].
I have renew my broadband plan on 25-5-20 with a payment of rs. 2121/- for a for month plan
After the plan renewal the broadband stop working 4-5 times in a 6-7 days period and and resumed after my complaints...

I had paid nextra for availing their broad band services. A sum of rs 1500 was also deposited with them as a security deposit for the router. Now that they have taken back their router they are not returning the money that was initially deposited. I have tried calling them multiple times and have written many emails but nothing seems to work....

Since more than 3 month using nextra broadband services but trust me, its worst internet services in india.

Lodged complaint multiple time and call closed without resolve.
Customer care person totally dump.
Taken 100 mbps speed and getting only 10-15 mbps.
Asked to disconnect the services and refund the money but denied....

I am using nextra since last 3 months and i have raised over 26 tickets in this period.
Really this is some ultra bad service i have ever seen in my entire life.
My last problem consists of over 20-30 disconnection per day and with a ping loss of over 30%.
But they are falsely closing my tickets saying the issue is resolved. It has been over 1 month i am facing this issue.
Please help in this tough situation...

It's about 2 months not getting any response over the calls or messages. Executive are saying we are checking it will 7-10 days. Now i am highly pissed off. Its more than two months. I want refund within next 24 hours...

I have taken prepaid services of nextra broadband for 8 months paying rs 4650 as advance on day 1. The broadband plan was supposed to give 50 mbps speed but forget speed the net only doesnt work and no one get this rectified.

My customer id is 2141571. I am tired of calling and complaining. Their call centre doesnt pick the phone and if you try multiple times they connect and mid way they disconnect.

None is...

Hi,

I had applied for a new connection on 22 march and the executive also received the payment of 23rd march.

But after that i didn't even got any connection nor any refund.

Still waiting for the refund but no one is replying

Customer i'd - 2142137...

It’s been 45 days almost that I have taken this network out of which I have called them for almost 30days for some kind of problem
1.their network have worked for 20days out of 45 days
2.speed issue
3.their customer service is worst in the world
4.they have no idea what they are saying they just give fake promises which never worked
5.it takes 10-15 minutes to get to a customer service agent and they...

First thing, no one responds on customer care number.
Second main concern is that i have submitted the 590 rs to nextra paytm account yesterday after discussing with executive but he didn't respond me after sharing the payment screenshot his name is "jamuna prashad" and even area manager is also not serious in new connection. He is not behaving good not picking the phone call.
My area is nandgram, ghaziabad. I have submitted...

Hello, nextra company is a bunch of cheaters. From last 10 days, i am struggling to get seemless internet connection. I get connection only for one hr in a day that too scattered across the day. I have logged multiple complaints but no one is listening. I have written to their ceo and nodal office but they didn't even bothered to respond.in these unprecedented times, internet connection is very important as most of the work is done from home....

Applied for a new connection of broadband for which they took 3421 rupees in advance later on after waiting for 5-6 days in initial days of may 2020.
After that, they told me they can not install the connection so i should request for cancellation and refund.

Now, its more than 2 weeks, and i have not received my amount yet, every time i try to connect to them they commit a new date which is 2-3 weeks later....

Your internet sucks, it has really low speed

And customer care, they don't pick calls.

We will surely consider another connection....

Our id is 6003465 'shastrinagar' meerut
The wire is broken from service pole since last 5 days. We recharged our 700/- plan on may 16' thinking it might be recharge issue. The toll free number is never picked up, the office is closed and the concerned person is also not picking phone. We are seriously thinking of disconnecting now as my children are having online classes and their studies are suffering severely due to non availability...

There is not a single day when my internet dont disturb. And there is no way to contact customer care representative. I called and waited till 30 mins and after that phone hang off automatically.
I have written mail serveral times. No one respond.
I just want my money back that i paid as security deposit. I don't want to continue this worst service any more. I have all the phone call recording that i tried....

After raising multiple complaints i still:
1. Was promised but did not receive any call from the service agent
2. The internet was corrected after 36 hrs for momentary time and again i do not have any internet
3. Customer care number is "busy" after 20 plus attempts since today morning

I feel this is the worst service provider with worse customer centric experience i have ever had in my life.
br...

My nextra Wi-Fi router is not working...

Dear sir,
Meri id no, 6001186 ye h
Es pe humne 19 march 2020 korecharge karwaya tha lakin recharge karwane ke bad bi yah aaj tk nahi chala hum aap se continue sampark bi ker rhe he lakin aap ki team humari samsya ka samdhan nahi ker pa rhi h athe aap se nivden h ki hume humari samsya ka samdhan kre or 19 march 2020 se aaj tk net ka jo humne nahi mila us ke pase hume waive off kiya jaye

Synovia lifesciences...