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Nextra Teleservices Complaints & Reviews

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Last updated May 5, 2023
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Nextra Teleservices
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Nextra Teleservices Phone Numbers

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Nextra Teleservices Head Office Address

Plot No 17-18, Udyog Vihar, Phase-1, Phase I, Dundahera Village, Sector 20
Gurgaon
Gurgaon District
Haryana
India
122016

Nextra Teleservices reviews & complaints page 7

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Address:110093

This is to bring in your kind notice that i have raised a request for a nextra broadband disconnection on 23/june/2019 and customer care executive assured that within 7 working days our concerned team with contact you and in 30 days instrument will be collected. But i have not been contacted by anyone from nextra side plus no one came to collect the instrument.

I have already spoken to customer care 10 times regarding this...
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R
retansh gautam
from Mumbai, Maharashtra
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internet service not provided properly

Address:A58, Archana Enclave Khora Colony Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir, i was taking nextra internet connection from july 2019, i am facing many problm about the losse of connection automatically and not working untill call to the customer care, after calling the problm resolve but after some days i face this problm again. I take the plan for 3 months but i doesn't want to continue this plan. I am requesting to refund my money of 1 month atleast....
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Paritosh65
from Delhi, Delhi
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poor service by netra,

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304

I stay at jaypee wish town, sector 128 noida. Am using nextra broad band service.. The service at best is intermitent.
My complaint is with regard to their fault electrification.. Their response generally is very poor and it takes a week to get things recipies. More so the have a habit of showing a complaint as resolver without even once checking with subscribe. Their call center people are absolutely cluless and only keep repeat...
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ashu65202
from Delhi, Delhi
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non refund of security money

Address:SOUTH CITY 2, NEAR PARK HOSPITAL, SOHNA ROAD, 122001

I have surrendered my nextra broadband convection (Registered no. [protected]) and handed over router and all the equipments in 2018.
But till now i have not received my refundable security of rs. 1123/-
Every time i contaxt customer care they assure us that it will get credit in ur account with in 21 working days. But every time they fail to fullfill his commitment.

Now i have again contacted customer care...
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A
anshul9
from Noida, Uttar Pradesh
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slow browsing issue

Address:122017

Since inception the broadband speed is less than 2 mbps (Download+upload) though have taken a 50 mbps plan in gurgaon sector 110 a. Have registered complaints number of times but all in vain.

Infact customer care close the tickets automatically without even resolving it, forget about resolving they don't even bother to confirm with customer if issue has been resolved or not.

Fed up of their service....
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ashishOjha10
from Delhi, Delhi
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worst service

Address:122001

Please don't take the service of nextra broadband
I brought the new connection just 1 week ago in gurgaon sector 13 location registered mobile no. [protected] and on daily basis internet got disconnected for half day. When i call to area technician/ manager mr. Rajan mobile no. [protected] and mr. Pradeep sharma mobile : [protected] they are saying ki i will not do anything even most of the time they are not picking the calls.
And...
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Nizin
from Hyderabad, Telangana
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service issue with nextra

Address:A-33, 34 Street No.3, Main Kanti Nagar, Krishna Nagar, New Delhi, Delhi, 110051
Website:www.nextraworld.com

I have recharged with Rs.2120 for four months on 15th July, 2019 and from 15th July, 2019 my internet is not working and i am complaining the same with their customer care number regularly but still i didn't get any resolution from them. The customer care executives are not attentive on calls and always provide fake information regarding my complaint "Sham ko 5 bje tak theek ho jayega, Hamara engineer visit krega or theek kr dega"
I...
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S
Simmi Kedia
from Bikapur, Uttar Pradesh
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speed problem

Address:Vidhyadhar nagar, Jaipur, Rajasthan, 302023

I have been paying a good speed for nextra wifi, still not getting the speed upto mark. After 12am, it doesn’t work properly, it just gives 24mbps speed and we have been paying for 100mbps speed. Please check and get back to us asap. Its been more than a week about this. Please look into this matter as soon as possible. We wish to get it resolved as soon as possible. Thank you!!...
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sinner00
from Gurgaon, Haryana
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worst service | fake commitment | unprofessional customer support

Address:Plot No 4B, District Center, Mayur Vihar Phase 1 Extension, Delhi 110091, India. Tel: 1800-419-8050 Email : [email protected], New Delhi, Delhi

I was using nextra broadband since 2 year and given 1500 security amount of router at the time of installation. As per their policy, they have to refund security amount of router at the time of service disconnection.
I relocated to new location and asked their customer service to raise a ticket for disconnection of service and initiate refund process of router security money. After taking follow up for 3-4 month on customer support...
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Lokendery
Jun 16, 2021
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Security refund money not got back

Address:Kapashera, New Delhi

Hi team,

This is to inform you that till date I haven't received my refund back Into 1500/.

And it's been so long back that I had completed the formalities.

Will anybody could help out me in getting my money back.

Detail as below.
Name Lokender yadav
Customer ID 2012967
Date of modem returned 26 march 2018

Thank You...
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Subhajit9299
from Delhi, Delhi
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internet is not working for 2 days.

My complain no is:
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.
Please take necessary action at earliest to resume service.
I made several calls. Customer care people reporting that it is already given to field team and they are working on it. I was...
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Namita Bakshi
from Delhi, Delhi
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service issue

Address:New Delhi, Delhi, 110075

Not working for the last few days. Complained almost twice everyday on their helpline number. They register a complaint and after few hours we receive a message that your complaint has been resolved. This has happened 4 times in two days. Very bad experience with nextra. This has been a regular feature whenever it is not working. Few days before our internet did not work for about 20 days....
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V
Vikrantgc
from New Delhi, Delhi
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inefficient services

Address:Plot No 4B, District Center, Mayur Vihar Phase 1 Extension, Delhi 110091, India., Ghaziabad, Uttar Pradesh, 201012

Date of incident : 28/06/2019
Customer id :2002317
Details :
1. Ticket number [protected]: was raised at 1330 hrs ist. With an assurance that the issue will be resolved within the designated tat for 12 hours.
2. Call made at 1756 hrs to check if a technician has been assigned to handle the complaint. Customer service executive advised that the issue has been put on a priority and a technician will get the issue...
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Shaurya Agrawal
from Delhi, Delhi
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net not working and complaint not getting registered

Address:Behind kharbanda maternity, 122001

Have recharged nextra 15 days ago in last 15 days have registered complaint atleast 10 times but still no benefit now when i am tryibg to call the customer care number they are not lodging my complaint when i am asking for refund as i dont want this type of connection they are not ready. It is highly irritating that i have paid them for 4 months and am not able to use the network at all.

Please help...
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Archana sudamrao vehale
from Wai, Maharashtra
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about refund

Address:411026

DEAR SIR, MADAM

I AM SHASHIKANT RAMDAS DHONDI. FROM PUNE. MY CUSTOMER ID IS 6005473, MOBILE NO. [protected], EMAIL ID- [protected]@gmail.com

I want to disconnect my services please do as soon as possible.
The Router is own purchased separably and there is no extra cost given for router to company. we are shifted to another place now.

As on 21 may 2019 I recharged my Nextra plan Rs. 2121.35...
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Sunil.bh03
from Noida, Uttar Pradesh
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prepaid connection - down for almost 10-15 days every month

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

Hi,

I am using a Nextra connection and god forbid my decision to choose Nextra over other providers. Its a prepaid connection and every pay cycle it stop working for almost 10-15 days and when we try connecting with local office. They come after 2-3 days time and get this activated. It will work for a week or 10 days and again the same issue. This time around it is not working since 31st May, so 14 days gone by without using...
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P
Pulrocks
from Delhi, Delhi
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disconnection request not completed in 4 months

Address:110051

I have lodged disconnection request with nextra on 28th jan'19 and as on 25th april'19 no action or response from nextra team.
Service is so much poor, will not suggest ever to anyone.

Still no record of complaint is shared with customer neither on registered mobile no. Nor on mail id.

Only call records dealing with nextra are available with customer.

Very poor experience with nextra....
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T
Talashhub
from Delhi, Delhi
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fraud done by nextra

Address:122011

Nextra company has taken money from us and have not given any internet services.
We are following up since last one month but they have given no response at all.
Please request to get some help on this company is total fraud and cheating people.
We need refund from them and suggest every one to blacklist this company.
Urgently looking for some resolution....
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Gsverma12345
from Noida, Uttar Pradesh
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refund not provided after 1st complaint

Address:106, Gali no. 2, Ground Floor, Shed no. 1, Govind Puri, kalka ji, New Delhi, Delhi, 110019

Hi team, i complained about my nextra internet issues, however not a single person has contacted me.
Its been 15 days i stopped using nextra services but i have not received a single call regarding the issue.
I guess you guys have received your money and thats what you ### care about
I will file a legal complaint now because now its not about my 707 rupees. Now it is about customer servicing and the consumer satisfactionbr...
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Abhishek Laxmeshwar
from Tuljapur, Maharashtra
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pathetic service

Address:A14 ARCHANA GREENS, VIDHARBHA 2, NIBM ROAD, Pune, Maharashtra, 411048

My internet is down from past 4 days and i have called customer service 10-12 times they is no fix yet. When i ask for escalation they say there is no one available and promise a call back in 15-30 mins. It has been 4 days no one called me. This is worst service provider i have ever seen. Their customer service does not know how to handle the issue. I am getting mentally tired, please help help help!

Abhishek laxmeshwarbr...
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