Nextra Teleservices Complaints & Reviews

This is to bring in your kind notice that i have raised a request for a nextra broadband disconnection on 23/june/2019 and customer care executive assured that within 7 working days our concerned team with contact you and in 30 days instrument will be collected. But i have not been contacted by anyone from nextra side plus no one came to collect the instrument.

I have already spoken to customer care 10 times regarding this and not to my surprise, always given a false commitment from them.

I request you to please look into this and do the needful.

My details:
Connection in name: deepesh goel
Customer id: 2040689

Sir, i was taking nextra internet connection from july 2019, i am facing many problm about the losse of connection automatically and not working untill call to the customer care, after calling the problm resolve but after some days i face this problm again. I take the plan for 3 months but i doesn't want to continue this plan. I am requesting to refund my money of 1 month atleast.

I stay at jaypee wish town, sector 128 noida. Am using nextra broad band service.. The service at best is intermitent.
My complaint is with regard to their fault electrification.. Their response generally is very poor and it takes a week to get things recipies. More so the have a habit of showing a complaint as resolver without even once checking with subscribe. Their call center people are absolutely cluless and only keep repeat ing that the complaint will be resolved short.

I have surrendered my nextra broadband convection (Registered no. [protected]) and handed over router and all the equipments in 2018.
But till now i have not received my refundable security of rs. 1123/-
Every time i contaxt customer care they assure us that it will get credit in ur account with in 21 working days. But every time they fail to fullfill his commitment.

Now i have again contacted customer care at 12.34 pm, again i have asked to wait for next 21 working days. I wanted to speak with any senior official who can answer what is exactly happening. But customer care official denied to connect the call with any senior official and told me that all seniors are buzy on another call. I have been on call for more than 17 minutes but couldn't connect with any one.

I have already raised a grievance in public grievances portal.
Registration number - dotel/e/2019/21440 for your references

Since inception the broadband speed is less than 2 mbps (Download+upload) though have taken a 50 mbps plan in gurgaon sector 110 a. Have registered complaints number of times but all in vain.

Infact customer care close the tickets automatically without even resolving it, forget about resolving they don't even bother to confirm with customer if issue has been resolved or not.

Fed up of their service.

Please don't take the service of nextra broadband
I brought the new connection just 1 week ago in gurgaon sector 13 location registered mobile no. [protected] and on daily basis internet got disconnected for half day. When i call to area technician/ manager mr. Rajan mobile no. [protected] and mr. Pradeep sharma mobile : [protected] they are saying ki i will not do anything even most of the time they are not picking the calls.
And there are so many compliant but they are saying ki it will resolve within 12 hours but problem is that if a single compailnt registered then ok for 12 hours but if on daily basis we are finding same issue so it means it will never the resolve the issue.

So i am going to disconnect the connection after only 1 week.

Service is so much poor, will not suggest ever to anyone.

Regards

Ashish kumar
Mobile: [protected]

I have recharged with Rs.2120 for four months on 15th July, 2019 and from 15th July, 2019 my internet is not working and i am complaining the same with their customer care number regularly but still i didn't get any resolution from them. The customer care executives are not attentive on calls and always provide fake information regarding my complaint "Sham ko 5 bje tak theek ho jayega, Hamara engineer visit krega or theek kr dega"
I want my money back from nextra as they are really very unprofessionals.

I have been paying a good speed for nextra wifi, still not getting the speed upto mark. After 12am, it doesn’t work properly, it just gives 24mbps speed and we have been paying for 100mbps speed. Please check and get back to us asap. Its been more than a week about this. Please look into this matter as soon as possible. We wish to get it resolved as soon as possible. Thank you!!

I was using nextra broadband since 2 year and given 1500 security amount of router at the time of installation. As per their policy, they have to refund security amount of router at the time of service disconnection.
I relocated to new location and asked their customer service to raise a ticket for disconnection of service and initiate refund process of router security money. After taking follow up for 3-4 month on customer support no and on their all level email addresses. They never started refund process of my router security money of 1500.
When i open this issue with nsc (https://consumerhelpline.gov.in)

What they replied :"we tried to contact with the customer at all mentioned number but no response found. We require bank account details to process a refund of security deposit."

This was totally a false statement given by nextra. I am still waiting for refund as i have given all information (Bank acc detail) for refund to nextra through national consumer customer care.
More details on attached screenshots.

Hi team,

This is to inform you that till date I haven't received my refund back Into 1500/.

And it's been so long back that I had completed the formalities.

Will anybody could help out me in getting my money back.

Detail as below.
Name Lokender yadav
Customer ID 2012967
Date of modem returned 26 march 2018

Thank You

My complain no is:
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.
Complaint no [protected] has been registered with us. Our executive will get in touch with you shortly.
Please take necessary action at earliest to resume service.
I made several calls. Customer care people reporting that it is already given to field team and they are working on it. I was supposed to receive call from them but no calls received yet. Today they are not taking call any more. I have maid advance payment also but still begging for services. This kind of attitude is not acceptable.
Subhajit
[protected]

Not working for the last few days. Complained almost twice everyday on their helpline number. They register a complaint and after few hours we receive a message that your complaint has been resolved. This has happened 4 times in two days. Very bad experience with nextra. This has been a regular feature whenever it is not working. Few days before our internet did not work for about 20 days.

Date of incident : 28/06/2019
Customer id :2002317
Details :
1. Ticket number [protected]: was raised at 1330 hrs ist. With an assurance that the issue will be resolved within the designated tat for 12 hours.
2. Call made at 1756 hrs to check if a technician has been assigned to handle the complaint. Customer service executive advised that the issue has been put on a priority and a technician will get the issue resolved within the tat.
3. Call made to customer service team 1954 as services had not been reinstated and a confirmation message was received that the issue has been resolved.
Spoke to the executive (Manish kumar) unable to help and call transferred to shubham kumar (Supervisor) who was not professional on call and refused to allow me to speak to the manager. (Mr suresh kumar bhadoria)

Frequency of service breakdown : 2-3 monthly

Have recharged nextra 15 days ago in last 15 days have registered complaint atleast 10 times but still no benefit now when i am tryibg to call the customer care number they are not lodging my complaint when i am asking for refund as i dont want this type of connection they are not ready. It is highly irritating that i have paid them for 4 months and am not able to use the network at all.

Please help

DEAR SIR, MADAM

I AM SHASHIKANT RAMDAS DHONDI. FROM PUNE. MY CUSTOMER ID IS 6005473, MOBILE NO. [protected], EMAIL ID- [protected]@gmail.com

I want to disconnect my services please do as soon as possible.
The Router is own purchased separably and there is no extra cost given for router to company. we are shifted to another place now.

As on 21 may 2019 I recharged my Nextra plan Rs. 2121.35 (Receipts No. NTO[protected] for next three months. Now i refund it. I am not using the Nextra connection from 21 May 2019. so i want refund my amount ASAP.

Hi,

I am using a Nextra connection and god forbid my decision to choose Nextra over other providers. Its a prepaid connection and every pay cycle it stop working for almost 10-15 days and when we try connecting with local office. They come after 2-3 days time and get this activated. It will work for a week or 10 days and again the same issue. This time around it is not working since 31st May, so 14 days gone by without using the services and i will be asked again on 20th June to recharge this again for complete 30 days o[censored]sage. This is sheer case of cheating and despite reaching out to local office and their customer case number and raising a complaint (ID - [protected]), no one is giving any update on the resolution timeframe.

I have lodged disconnection request with nextra on 28th jan'19 and as on 25th april'19 no action or response from nextra team.
Service is so much poor, will not suggest ever to anyone.

Still no record of complaint is shared with customer neither on registered mobile no. Nor on mail id.

Only call records dealing with nextra are available with customer.

Very poor experience with nextra.

Nextra company has taken money from us and have not given any internet services.
We are following up since last one month but they have given no response at all.
Please request to get some help on this company is total fraud and cheating people.
We need refund from them and suggest every one to blacklist this company.
Urgently looking for some resolution.

Hi team, i complained about my nextra internet issues, however not a single person has contacted me.
Its been 15 days i stopped using nextra services but i have not received a single call regarding the issue.
I guess you guys have received your money and thats what you ### care about
I will file a legal complaint now because now its not about my 707 rupees. Now it is about customer servicing and the consumer satisfaction
You guys dont give a ### to the CONSUMER COMPLAINTS. You guys just want the ###ing money out of our pockets.
I want my refund and compensation for what i faced.

My internet is down from past 4 days and i have called customer service 10-12 times they is no fix yet. When i ask for escalation they say there is no one available and promise a call back in 15-30 mins. It has been 4 days no one called me. This is worst service provider i have ever seen. Their customer service does not know how to handle the issue. I am getting mentally tired, please help help help!

Abhishek laxmeshwar
[protected]