Nilkamal Complaints & Reviews

We are using 3 seater recliner sofa.. Outer leather material is coming off leaving white patches... Please rectify my issue

I have ordered a dalton desk with book shelf on sep 9th from bangalore, marthahalli branch and product was delivered on sep 14. The screws were missing with the package and i was told it will be assembled without delay by getting the missing hardware from the office in a day or 2.. I am still waiting on getting an update and got an sms with complaint number[protected].
Unable follow up on this complaint and status on assembling. Half a month to get the product using!!!

Dear Sir, I purchased neelkamal water storage tank 25/12/14 from aggarwal sanitary store WZ-96 Vashist Park pankha road New Delhi 110046 for 30 year warranty.We told about crecks and leakage problems to seller.Seller did not accept my leakages problem.If you have not resolved my problem than we exilate problem to higher authority. Thanks Rajesh Kumar [protected]

Please don't trust this company. These cons are preying at innocent people and delivering all defective items. Company blames the distributor and distributor blames the company.

Please note that I don't have any update about Nilkamal order status.
The customer care never responds.
I would like to cancel my order but there is no way.

Placed an order more than 10 days ago. No one from team seems interested in updating the customer regarding the product status. Have been following up by calling customer care more than 13 times already and all I hear is "sorry and we will get back to you" but have not received any email or a call back about the date of dispatch. Neither they have a date nor any information.

I bought 3+2 sofa set from Rama Traders in udhampur in june 2015. And today I saw the both the sofas are eaten by insects from the base. The plyboard is completely damaged and the powder is falling from it. How come the sofa from brand like nilkamal is damaged just after 5 years. May be it's not even 5 years it's a slow process may be the sofa already start getting spoiled after 3-4 years. I need the solution for the problem. All the other furniture in my house is already like more than 20 years still nothing happens to it. It's means we no need to buy furniture from outside furniture stores like nilkamal. The price of the products is so high but if you compare it with the quality of the product is nothing.

I have placed an order [order number tt5087-dj-04//#6285] to buy a study table online from ‘nilkamal’ official website “https://www.nilkamalfurniture.com/” on 7th june 2020 and at the time of placing the order, it was showing that i will receive my order latest by 24th june 2020. But till today i have not received it.

After several follow up, they arranged delivery on 22nd july, but they sent a defective / damaged product...

Please note that i have placed an order to buy a study table online from ‘nilkamal’ official website “https://www.nilkamalfurniture.com/” on 7th june 2020 and at the time of placing the order, it was showing that i will receive my order latest by 24th june 2020. But till today i have not received it.

After several follow up, they arranged delivery on 22nd july, but they sent a defective / damaged product which i refused to accept and didn’t take the delivery. And same day i sent email to them again and informed about it with all photographs. Then they said, they will arrange the refund of my paid amount 5963/- inr. But after several follow-up till today they have not refunded a single penny. They even took all my account details as well stating that will arrange refund but seems they are not willing to refund my money.

On top of it, in their website they have updated that the order is already fulfilled, how could they mention incorrect information, and when i asked them about it, they said, as they have dispatched the order from their end, hence for them its fulfilled. They don’t even bothered that customer is still suffering and have not received the placed order.

In my last email to them on 5th aug, when i mentioned this that if you will not refund then i will complaint in consumer forum, so they even didn’t acknowledged that email and simply ignored. And till today nothing happened and i don’t think anything will happen without involvement of consumer forum.

I am totally fed-up and frustrated and you are my last hope. Seeking help from you. Please help.

Company’s contact information –

Contact[protected]
Email - furniture. [protected]@nilkamal.com
Website - https://www.nilkamalfurniture.com/

We have purchased nilkamal mattress from badangpet 2 years ago and we have 5 years warranty for the mattress. From past 3 months we are experiencing issue with springs in a mattress. It causing discomfort to us and due to that we are suffering with back pains. We have given complaint on this issue and contacted company persons rajesh and srikanth. There is a delay in the process, the representative has come and took the pictures and informed that he has raised the file, but we couldn't find any solution for it. Now we need the action as soon as possible.

We bought a chair of nilkamal from amazon which we received after a long waiting period. That chair was unassembled. We placed a request for assembly of the same with nilkamal. We have raised the request multiple times but no response. Customer care also put our call on hold and cut after some time. We have raised a return request but nobody is entertaining to that also. My money is stuck with that. Plz help

This is to inform you that last year i purchased a bed of nilkamal. After about 5-6 months when i opened the bed to store some items i came to know that it caught fungus. So kindly arrange replace the same.

I have placed only one order online so far and my data (Name, phone number and personal address) has been leaked to a fraud company who call me for lucky draw every now and then.
Caller is also abusive. Call comes from below number.
[protected]
[protected]

Order number was: [protected], which is completed but my details are leaked/sold to fraud companies and they are harrasing me.

Sub: invoice no. Hyd[protected]; order no.[protected]; supplier is cloudtail - received only box no.1 for the cupboard ordered on amazon. Box 2 was not delivered.

Ordered the products (2) on 6th june, 2020 and made teh full payment. Received their acknowlegement and the following details:

Nilkamal furniture
Hello ramakrishn!
Thank you for shopping with us!
We’d like to let you know that your order #6194 has been confirmed!
We know you’re excited and have started packing your box of beauty from nilkamal!!
For any queries please contact us at furniture. [protected]@nilkamal.com

Order details
Order number: #6194

However, after that have followed up twice on the email just to get a response by when the products shall be delivered but there hasn't been any response. The phone numbers provided by the company is never picked up.

As posted earlier for order 6098 there is no status for the product and now customer care not picking my call. Had raised lot many emails for refund but no reply received. Got this platform for raising complaint but company people simply mentioned here notified. After notified they must reply to me about the product delivery or any refund but still i am in the same stage as earlier. No benefit

Refer order id 5592 dated 22nd may. I had ordered a computer table with full advance payment on 22nd may. I am not getting any update on delivery. I had made multiple calls to customercare number, however nobody is answering the cls. I had sent multiple mains to customercare email address but nobody is replying to the mails. I am fed up with the service. I have finally sent mail to cancel the order. But bo body replying to that mail too.
U want to cancel and refund of my payment already made.

Hi,

Its been more than 25 days. Please let me know delivery status and if its getting late.. Pls refund my money immediately.

Customer service is worst.. From 20 days no one picks up call on ivr.

Please call on my number asap.

Thanks,
Kavita l

It has been more than 18 days since i made full payments but no update from nilkamal furniture side regarding dispatch and delivery.

I tried to call on there customer care but no one responds. Neither they respond to email.

Order details:

Order #6040
Order #5994
Order #5976

I have purchase 4 chairs from nilkamal against order no[protected] dated 24.05.2020 full amount also paid at that time

Approx one month has been past but still i have not received any chairs

I can't expect this type of service from nilkamal such a big company