NoBroker Complaints & Reviews

We booked painting service from no broker. Got a message from no broker official WhatsApp and app saying Nobroker professional "Tanveer" will visit our house for inspection and give quotation for service. His number is +91 [protected]. He came to our house, introduced himself as a no broker professional, looked at the property and what work had to be done, gave quotation of Rs 55, 000. My mom agreed to it and then to start service he asked for OTP. This OTP was sent from No broker only. Next day they started the work at my house. At the end of the first day of work he asked for 50 percent payment in advance saying that we have to pay so that they can procure materials for the job. My mom said ok and asked for details of making payment. He gave his personal bank account detail to which my mom objected and said why do we have to make payment to him directly and why not pay to no broker company account. He said this is how no broker works. They send no broker verified and employed contractors for job to whom we pay directly. Since he came to our house using info we shared with no broker and also took OTP before starting the job we were made to believe that he is working through no broker only.

The only reason we called no broker professional was so that work will be done professionally, otherwise we had many other options. Now the problem is that this Tanveer guy hired local unprofessional workers for the job. They have not used the promised quality of paints and not even promised number of coats. All over the living room the walls look shabby, there are many uneven textures and totally unacceptable quality of work.

When we asked him to fix the paint job he simply refused. When we said we will complaint to no broker he said do whatever you want, no broker will not listen to us as he gives them crores of business annually. He said he is a big time contractor and this is how he works. He is not fixing the paint job and also refusing to return our money.

After complaining to no broker we came to know that he has committed fraud and our service never started with the OTP. He has used info from no broker and took the job in his personal capacity. Now no broker is doing nothing. Everytime we call the customer care number and narrate the entire incident they say this is a serious matter and they will get back to us in 24 hours. We have called them almost 7-8 times and everytime they are giving the same answer.

Looks like nobroker is not taking this fraud seriously. Before taking legal action I thought I should use this portal. If you guys can help out please respond

Hello Team,

On 22nd Oct 2023 i have received an text message on my number [protected] claiming that please access our portal to claim your credit card points and convert into cash, when i fulfill data on portal it request for otp and immetiately 1 by 1 with 3 otps 60, 777rs debited from my credit.

Name to transcaion broker is NoBroker technologies solution pvt ltd. i have also inform regarding this on call 1930 as well as to local police station. I also need help from higher authorities as this amount is very important for living needs.

If you are thinking about engaging NoBroker for home renovation services in NOIDA, I hope this review helps you. No project plan shared, project completion delayed, poor quality work, bad quality material used, no one available to take your calls, you name it and they have the issue. What tops the poor experience is that they have no ownership of the project whatsoever, after you have paid the first 50% which is demanded upfront once you approve the quote. So pretty much you are stuck by paying 50% and then you are at their mercy to start the project and finish to the promised quality, which by the way never happens. Here are some pictures of status of the site 10 days after the project due date., dont miss the open hanging lose electrical work. I raised 2 complaints in the consumer court to be able to get someone from the project team to visit the site.

Would not recommend at all.

I had a ICICI credit card fraud of Rs.49700 and Rs.49701 through NoBroker Technologies. How to raise a complaint if the money is still with NoBroker Technologies and not gone to the scammer?

I found a house through this website while looking for a house to rent, i chose a day through the broker to visit this house. Because i liked this house, they immediately asked me to pay 6250 as advance through the nobroker agent. After making the advance payment i got contact from the landlord and told her that i am working as a lawyer. The owner of the house contacted me the other day and said that my husband refused to give the house and he was not ready to pay the broker fee. Then i told the owner of the house that i am ready to write you half of the money as broker fee. And the owner of that house refused to give me the house only because i am a lawyer. Then i contacted the no broker website and asked about the money before i paid but they didn't give any response and keep delaying it for another time. I have lost 6250 rupees as advance payment and am taking full steps to recover the money.. No policy is taken from the nobroker website.

Hi
Without my authorisation, amount has been debited to NoBroker Technologies.
1.INR 40, 519.20 spent on ICICI Bank Card XX1004 on 11-Oct-23 at NOBROKER TECHNO.
I sincerely request NoBroker Techno to refund my amount

Hi to the concerned person,

We have paid money back plan more than 16 days ago. NoBroker representatives told there are many houses available for our requirements but post payment the representative didn't show houses based on our requirements, NoBrokers do not have property options. We are disappointed with poor customer response from RM, there is no phone calls or follow-ups from RM for home options. We tried to call RM and customer care for more than 10 times but there was no response. We are dissatisfied with service, and we have wasted time and money. We want refund immediately.
Email ID: gowry.[protected]@gmail.com

Hi,
On 23rd sept an unauthorised transaction happened through my credit card. Firstly, I received a call by stating that person is from bank and shared a link to just put my name a DOB after that I received few SMS that contained OTP from NoBroker and bank as well. I suspected that and when I asked they said it is our third party portal.

I clearly state that I didn't share any OTP or any information to that person and after few hours I recieved message that 48, 623/- has been deducted.
I filed request to the bank and blocked the card immediately and now the bank closed the request by saying that "Customer is liable to do the payment"

Now I'm going through all the charges that bank charged on me to pay back the amount deducted for which again I hav filed a complaint.

I have attached the screenshot as well.
SMS received:-

xxxxxx is OTP for txn of INR 48623.04 at NOBROKER T on ICICI Bank Credit Card XXXXXX. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.

My property post is not getting activated since last 3 months. I have reached out to all your numbers and also filed a consumer compliant against NoBroker but they keep telling me that 'IT'S A TECHNICAL ISSUE AT OUR END and we will notify you as soon as it is resolved.'

It is difficult to imagine such technological incompetency from a technology company !

My ad post is not getting activated since the last 3 months. Your customer care team keeps telling me that its due to a technical issue at their end. It is strange that a technology company is not able to resolve an issue since such a long time.

On 10th September 2023, I utilized their services for shifting my household belongings from Diva, Thane to Jogeshwari, Mumbai. However, the quality of service provided was very below the standards expected and resulted in a significant amount o[censored]nnecessary stress, inconvenience and severely disrupted my relocation plans
At the end of the day i was hospitalized too for severe headache.


The issue lies mainly in the delayed and unprofessional services. The team was supposed to arrive at 2pm, but appeared at 3, 30pm, they started arguing for additional money than the fixed amount with No broker, after waiting for an hour the team left my house stating they will no be able to relocate.

I then called No broker and the coordinator, the coordinator assigned for relocation did not gave any support. Customer service team from NoBroker assured they will send another team within half an hour, but the second team arrived at 6pm, after waiting for 2.5hrs ( from3.30 to 6pm - utter waste of my time and patience)

When the second team arrived, the vehicle was not called to relocate the stuff, vehicle took another half an hour to reach to my venue.
Around 8pm the journey of relocation started from Diva to Jogeshwari. My entire day was wasted, which infact should have completed in just 2hrs.

After unloading the material/goods at 10.30pm, the staff started asking for payment from us, to which we replied we shall pay to Nobroker on official link and not in cash to them as the unpacking staff member and driver both started asking for money,
we started calling the coordinator and customer service, they both were not available to give us proper solution.

We even struggled to get final payment link from Noborker to finish this entire episode.
Around 11.30pm the staff left my house after my husband gave them warning and explaining that they will get their payment from NoBroker and not from us.

I feel I have been wronged as a consumer. Therefore, I request you to kindly look into this matter and take the necessary action against the said company. Additionally, I seek appropriate compensation for the inconvenience and stress caused due to their pathetic service

Hi to the concerned person,

We have paid money back plan more than 16 days ago. NoBroker representatives told there are many houses available for our requirements but post payment the representative didn't show houses based on our requirements, NoBrokers do not have property options. We are disappointed with poor customer response from RM, there is no phone calls or follow-ups from RM for home options. We tried to call RM and customer care for more than 10 times but there was no response. We are dissatisfied with service, and we have wasted time and money. We want refund immediately.
Email ID: gowry.[protected]@gmail.com

I am writing to express my dissatisfaction with the No BROKER system following my recent experience. Despite enrolling in a plan and making a payment of Rs13756.44 on August 1, 2023, I encountered several issues that have led me to believe there is a lack of due consideration and professionalism in the services provided.

Firstly, the assigned Relationship Manager (RM) underwent multiple changes, and each RM lacked sufficient knowledge about the property. Scheduling calls resulted in inconvenient and random timings, and the RM, residing in a different city, demonstrated a lack of familiarity with the property's locality, causing delays in following up on property interest.

Communicating with different personnel was a challenge, as it required repeated explanations of issues and property details, indicating a lack of internal communication and understanding. The inefficiency in responding to leads, taking 5-6 days despite their availability on the app, raises concerns about the system's effectiveness. Furthermore, the standard customer center response of noting down complaints with a commitment to investigation failed to produce resolutions.

Additionally, No broker places the entire responsibility on the user, surpassing the shortcomings of traditional brokers. Coordination during property visits was lacking, resulting in instances such as a visit where the house was left unlocked. Customer service responses, promising follow-ups, added to the overall lack of accountability.

The refund process became a significant issue after renting my property through a local broker. No broker denied the refund despite weeks of communication and requests for various details. They cited a typo in the registered rental agreement regarding the property size (1200 Sq meters instead of 1460 Sq ft). Attempts to communicate adjustments, such as reducing the deposit, were not implemented on the website. No broker subsequently accused me of breaching terms when I rented out my house with a lower deposit, highlighting a failure in their internal communication and website management.

A significant point of contention arose when, despite my mother signing the agreement as the co-owner of the property, No broker insisted that I, as the primary name in the advertisement, should have been the official signatory. Despite communicating this during the deal signing from Singapore and providing proof through the submission of electricity bill and Aadhar card copies, the system did not update, leading to unwarranted liability. An agent named "Shamukha" was assigned for final coordination, revealing that NO BROKER would not refund the fee promised during the signing-up process.

In conclusion, my experience of coordinating with No broker from Singapore was highly unprofessional and distressing. I request a thorough investigation into these matters and a prompt resolution to the issues raised. I believe such actions are necessary to uphold the integrity of your services and ensure a more reliable experience for all users.

I anticipate a timely response and resolution to this matter. Thank you for your attention to this formal complaint.

Diwakar C
Mon, Sep 4, 11:56 AM
to me, CPMS-UL's

Hi Mangal,

My sincere apologies, the tenant has paid the rent as per old rent, i will be collecting the revised rent and will transfer it to you, i have escalated this issue to my management, i will update you once qwe transfer the pending amount to your account, meanwhile i request your patience.

Regards & Thanks
Diwakar C
CPMS Servicing Team
NoBroker Technologies Solutions Pvt Ltd
E-Mail: diwakar.[protected]@nobroker.in
Contact ; [protected]

Mangal Chaudhari
3:44 PM (3 minutes ago)
to Diwakar, CPMS-UL's

still received same amount like last four months

image.png

I have listed my property for rental but i have not received proper service from Nobroker. There relationship manager is not responding properly. They I have charged me 6500/- for listing my property for 45 days but they are unable to search customer for me. Now 45 days are over....

Booking ID - HSPM-8713808

I booked a packers and movers service for today (Saturday. September 30, 2023).
I did not receive any call from vendor. And on Saturday morning I received a OTP for the service but team did not reach. And i tried to reach the nobroker team and received multiple irresponsible answers booking is cancelled and vendor assigned to other work, and will arrange another vendor in 10mins, before 12 and also vendor will reach before 3 and before 5pm. Now one executive saying it's not possible this week.

It created lot of mental pressure. No proper response sometimes executive just cut the call saying will get back to you.

No messages for cancellation or rescheduling. And all these times I reach out to them. No communication from their side

Nobroker is doing fraud. They are taking money but not providing the services

My Booking id is HSPM 8357786

We had took the home shifting package from NoBroker team that they provide the home shifting package to the customer. Shifting is done on Aug 30th 2023 by No Broker Team. They damaged the 3 Products. I have shared the images on 30th Aug. After 5 days Sept 5th they asked me pictures are not clear then i send them the pics without bobblewrap on Sept 6th. Even i have forwarded the same email to grievanceofficer.[protected]@nobroker.in. Even they informed that if i pay the amount through payzapp i will get the 300 refund.But now support team is saying that now the offer is not there. Later on sept 6th Nagma from grievance team informed that vendor is giving to 800 rs as the refund. even that also in 7 to 10 working days. Till today i did not get the amount. They came up with new idea saying that nagma has left organization and suman from same team has came into existence. then he promised on 23rd saturday that i will get the refund by tomorrow evening. today is 26th i did not get the refund. Every day iam calling them simply they will say we will arrange the call back. but today i called them back to back. till no proper ans from them.

My Mobile Number is [protected]

I am an owner(Mukund Gaikwad) and I have taken property management plan (CPMS plan) with nobroker. So with this plan nobroker is collecting money from Tenant and then send to me before 10th of every month. I am paying monthly to nobroker for this services. But current month September 2023, I have not received any rent from nobroker even though I am chasing every day but no proper answer from nobroker CPMS team.

Nobroker CPMS manager is/are -
Kaushik.[protected]@nobroker.in and shashidhar.[protected]@nobroker.in.

I have checked with Tenant and tenant has already transfer rent to nobroker on 1st of this month, so there is major issue with nobroker as they just took money from Tenant and keep that with them. This is fraud.
Please raise this complaints as a top priority as this is looks like scam, nobroker is doing kind of fraud/scam with owners. Please look into it and raise serious concern with proper channel.
Thanks,
Mukund Gaikwad

My account is used by another person hence I wanted to delete the account as NoBroker told me they can’t log me out of all devices that use my account. I dropped multiple mails to delete my account. They respond saying the account is deleted but when I open NoBroker app, it still shows me as logged in, it did not ask password or OTP, it is active and can be misused by people who have logged into my account previously to search houses. I’m...