NoBroker Complaints & Reviews

Deaf Sir
Highly unprofessional service. Booked for movers and packers service on 7th Jan 2024.

No courtesy call made. Movement was from Ramesh nagar to Rajouri Garden. Delay by 4 Hours, no commitment kept nor call made by the App to convey delay.

Token booking amount of 2100 was paid as on 7th Jan itself

Complaint filed for unprofessional attitude and loss as other stakeholders like electrician carpenters were called

No broker renovation team took the advance amount for the renovation. Verbally they keep telling that they will do all the work but when we discussed the matter in detail, they started ignoring the things, When i told them that i will withdraw, than, also they keep telling me verbally about their commitments, They try to indulge us with technical terms. This is not good. Kindly get back my 30, 000/- advance. From interior designer to project manager, no coordination is seen. Department which take advance has no relation with execution departments. Commitments done by first department, are not passed to other as these are all verbal. I send the mail which is below, but no satisfactory response is given from their side.
Respected sir/madam

I am a customer of your home renovation team, assigned HS-8171712/ram chandra sati/delhi. I gave you the advance payment also of Rs 30000/-. But I do not want to get the work done from you, kindly refund the amount as early as possible.

The reasons for cancelling the deal are

1. At no point during meetings, you bother to know the need or want to provide the options (along with pricing) for your customer. On the first day of the meeting which was around 2.5 hours, you were taking the measurement only and had no discussion. On the second day of the meeting, almost the same type of thing happened., I will say that it was the second survey.
Suggestion:- meetings to be done with the customer, on-site, to know their requirements and suggestions/options from your side and pricing options in that meeting only.

Online is a good option but from my point of view as a customer, for home renovation, the discussion has to be on site only.

2. I liked the work of your vendor (Mr abbas), via the site I visited. But when I tried to talk to him, at first you denied it with an excuse that it is not allowed and told me to talk to another person. It gave me a feeling that you are thinking that I am bypassing you, however, I was your customer(I made the advance payment also)
. On the second day of the meeting, the vendor gave good suggestions that's why I thought I needed to talk to him only.
My Home is my dream and 11 lakh is a very big budget for me.

3. From the very first day I insisted that ceiling of my house needed to be separated and plastering to be done again. The ceiling of one of the houses in our society fell around one month back, In the very last meeting (quotation) I came to know that you have included this after multiple requests from my side. I am nontechnical in civil work terms.

4. You didn't include Mr Faizal and Mr Pawan Shukla in the meetings after my advance payment. I requested you from the initial stage to involve them.

The trust factor is important between the customer and you, which was lacking. I request you to kindly refund my payment, sorry from my side,

Thanks and regard

We had paid for the MoneyBack plan and had been assigned a relationship manager. She had barely sent us 4 properties matching our requirements (2bhk) and kept saying there weren't any other properties for us. We had no other choice but to look beyond our general requirements outside (3bhk) . We had moved into a 3bhk later on without the help of nobroker as that was the only quick option and had asked for a refund in this plan. Now there is no refund being provided stating change in requirements as the reason. We were not informed about this rule prior to choosing this plan. We were only informed that there'll be a full refund. Only post the payment, we'd received the terms and conditions which had included this point. We would not have chosen this plan if we'd known this in prior and this is definitely false advertising. On top of all of this, they're lousy with the refund process and point fingers to different people to delay the process. Hence, we seek for a full refund as we were not informed of the terms and conditions prior to the payment.

I am looking out for a rental home and I took the No Broker Rental Plan on 05 Jan 2024 for Rs. 1768.82, My mobile number is +91 [protected].

I was promised 25 owner contacts and after retrieving 2 contacts your service stopped and I am not able to get any owner contacts for the past 5 or 6 days.

I constantly kept complaining to you through different modes and there was no proper response.

Finally I spoke to Ms.Ravya (I Guess), who confirmed that this is the issue that is there for many customers like me and they are trying to resolve this and If not resolved finally by yesterday (12 Jan 2024), she agreed to initiate the refund.
The issue has not been resolved till now, so I tried contacting her this morning, I was confirmed that I would receive a call from her; Neither did I receive a call nor did my issue get resolved.

So for the second time today I wanted to speak to her and Mr. Rahul attended the call and after a few minutes of hold he said I will receive a call back from Ms. Ravya, for which I replied I no more would like to continue with No Brokers and would want my money back.

Mr. Rahul said he is initiating the refund and when I wanted to confirm if I will be receiving my entire money including the GST he said, since I had utilized two contacts I will be deducted money for that.

I wasn't ok with it because of suffering that was caused due to the pathetic service of No Brokers for the past few days; Not to mention there are many contacts in No Brokers website, that are either not updated or probably would not be answered (specially by No Brokers RM's) or the calls wouldn't be returned back once they are available, In all the above cases the contact is counted for the customer.
Your executive took things personally and started abusing me by saying that I am lying, he was never ready to listen to me despite me repeatedly asking him to, moreover he disconnected the call.

Not sure why No Brokers employ such unprofessional individuals.

I now want my money back and an apology in writing from No Broker.

I had taken “Super MoneyBack” plan from Nobroker for one of my apartments in Thane for a cost of Rs. 11, 798.82 on 10th Oct. I however, finalised the tenant through another source, so I seeked the refund from the NoBroker team on 31st Oct, sharing with them my rental agreement and asking for a refund. After three reminders, the team replied on 9th Nov rejecting my refund claim. Reason stated was built up area mentioned in my advt. on Nobroker was 1, 000 Sq.ft. and that in the rental agreement was 850 Sq.ft. I have tried to explain them for last 11 days that built up areas mentioned either in advt. or rental agreement are all approximate areas and that my apartment’s purchase agreement mentions only carpet area that is 57.54 http://Sq.mtr. In any case an 850 area should have got lower rental, but I still got the tenant at more than minimum commitment to NoBroker

Despite providing all the relevant documents, they didn't process the transaction. They charge processing fee for nothing. I have provided rental agreement as per their request. The cancelled and refunded my amount and took processing charges for no service. Totally disappointed with their service.

Date: 06/01/2023
Name: Kothapalli Supraja
payment Id : NRP[protected]

I was finalizing one property in Bangalore so I had taken service from No Broker as they insist me take service for legal verification of the property. But if I did not use your service then I will get my refund back. That time Sunil Kumar Nor Broker sales person agreed on that. Later (around 5- 6 days) due to some reason I cancelled the property so I asked No Broker Sunil Kumar to return my money back as I have not gone for paper verification...

Hi everyone

We are residing in moggappair chennai,
I checked properties near mudichur, so I checked in no-broker, they called & informed that if I opt 2999 plus tax plan, field RM, I mean house broker will come & show houses of your range in the field ..so I took the plan..but that week itself I came to know through RM that, he will not be coming to field, I was totally disappointed 😞since I purely taken that plan...

Subject: Seller Backed out from sale but NoBroker not ready to refund my Token Amount of Rs.75000

I had finalised on a property to buy on 22nd October 2023, but as the seller is a NRI, he had taken a premium service from NoBroker and NoBroker did not provide the contact details of the seller until I pay the Token amount. I was contacted by Mr. Pramod Vijay (Indukuri Pramod Vijay Varma). As the Seller has taken the premium service...

I made a rent payment on 6 November 60000 Rs through no broker application which has been double credit in my account and that amount has been reversed to no broker account on 18th November. For your reference I attached bank statement. I will contact so many times customer care and over a mail but no response. Every one giving false commitment i am very fraustated about this issue whenever i call customer care he/she telling same dialouge with 24hrs you receive NOC.I am waiting 1 month still no response.kinldy give me NOC for received payment then only bank side my amount he release.kindly help me out this issue very helpful for me.some medical emergency i need that fund and i stuck with the issue.i need immediate action.

I am repeatedly getting unwanted calls from your portal, I have not posted any ad in your portal still I am getting calls..

I request you to kindly remove my number from the listed page and do the needful

my mobile number is [protected]

After subsription, they did n provide me the service due to technical issue from their end. When asked for a refund through call and mail, they solved the issue next day.When I do not need their service, they are providing it.Taking the money from the customer and providing service as and when they pleased. This is not professionalism but merely fooling customer.

After subscribing their plan for 2000 plus rupees, I was not able to access the owner’s details. When given complaint, they said due to technical issue from their end and the issue get resolved in 12 hours. They failed to give the solution even after 12 hours. I told them to get the refund. They rectified the technical issue when I asked for a refund and told them I was not in need of their service anymore.They take money from the customer...

We havent requested a plan, then they scheduled a visit after clicking on the schedule visit icon. And he said no hidden charges as owner is taking premium plan. We are showing the house. After everything is finalised, they are asking to 2000

This lack of responsiveness could create frustration and hinder the smooth flow of communication between the manager and the customer. Additionally, if the manager struggles with articulating ideas or instructions clearly, it might lead to misunderstandings or confusion, impacting the customer experience.

Another aspect could involve a relationship manager not thoroughly grasping the customer needs or objectives. This misunderstanding might result in recommendations or actions that don't align with what the I have loss plan amount with is 13k plus GST truly requires, causing dissatisfaction or a sense of being unheard.

Moreover, if the manager makes promises or commitments and doesn't follow through on them, it can erode trust and credibility. This could be in terms of promised updates, resolutions to issues, or specific actions that were assured but not delivered.

- Lack of responsiveness to queries or concerns.
- Poor communication skills, leading to misunderstandings.
- Inadequate understanding of client needs or goals.
- Failure to follow up on promises or commitments.
- Inability to resolve issues effectively.
- Overall dissatisfaction with the level of service provided.

Also, the RM Miss. Archana and Sr. RM Mr. Rahul and Vinay and the Sales Manager Mr. Shrama
Adding the contact number to: Miss. Archana[protected],[protected],[protected]

All of them had committed that they will help me with the sale of my Flat (House) within 3 months, but, none of them are taking the responsibility or they have sold my Flat, such a time and money wasted. The team is inefficient in understanding the customer (Me) requirements & clearly fail in fulfilling what they have promised. It has created a lot of mental & financial struggle on me, unnecessarily which shouldn’t have happened. They should be professional enough to revert with real time challenges a person would face. Really a bad experience with them where you would waste your hard-earned money, time & resources. It’s best to utilize your own resources & connections, instead of trusting these fraudsters. They are just creating databases & on ground they are far from real things.

I will not suggest them to all my friends and family members. Please do not trust any more this Website or Application (NoBrokerage).

And whatever the conversation which has happened with me and RM & Sr.RM everything is recorded, they can cross check if anyone has doubts.

It’s big mistake that I have taken this plane.

I connected with multiple brokers on the app through their listings. All of them are fake. I transferred Rs. 13050/- as they said that it will be refundable if I do not like the property after I visit the same. But they are fraud asking for 2000/3000 as token money. Please help me get my hard-earned money back. Please! and sue Nobroker for letting such people register on their application.
Please sue this company for not taking care of this thing.

Thanks!

My name is Jacqueline M Kuruvilla. I reside at Koramangala . I had requested for a home visit from Nobroker home renovation department as I was interested in renovating the property and wanted a quotation for the same. Mr.Anees, the nobroker engineer was assigned in the 3rd week of June to visit the property and provide a quotation.
I informed I had no intention to renovate the property during the Monsoon season as the property had leakage issues and I was getting the water proofing done on the roof(by another company). Hence, if during the rains the leakage continued despite water proofing, then the renovation would be a waste and hence the house would have to be demolished.
After the quotation of Rs. Sixteen lakhs was given, I received a call from Mr.Faisal from the sales department, who told me that I was eligible for a discount and my new quotation was Rs.twelve lakhs and I have to pay a deposit amount to “Lock” this discount, as post January this discount may not be available any longer. Multitple times I told him that I would not do any renovation during the rainy season which I expected would last till December atleast as I was worried about the leakage and hence complete waste of renovation. He convinced me that I would not lose my money in the event of cancellation and that this deposit amount was to lock in the discount. He assured me that no decision would be made and no vendor finalization would be done without informing me. I told him not to treat my home like a sales target and the same was assured to me.
I agreed to this and paid the deposit amount of Rs.60, 000 on 22/06/2023.
After the water proofing for the roof was done, I noticed that leakage had begun towards the end of October and hence I spoke to a senior Civil Engineer who told me that the house has to be demolished in total. Hence I informed the same to Mr.Faisal via email on 03/11/2023 who has not replied to my mail. I had to make multiple calls to nobroker renovation customer care who finally gave me a call back around the 5th of November and I was connected to the project manager who did not give me any reply regarding my refund but only told me that the assurance of refund was communicated to me by the sales department. At this moment I was worried I would be bounced around between the various departments of Nobroker home renovation. He told me to send a message on the whatsapp group which was made for my home renovation. I messaged on the same group- again no response. I sent an email to customer care- they responded saying someone would get back to me- 1 month passed and no one did. I sent an email again- no response, my 3rd email- I get a response saying someone would get back- I’ve been waiting for this call back for a while now. I am worried I fell for a marketing and sales gimmick.

Hi, I'm meher kishor
This complaint is regarding the unauthorized transactions that took place using my credit card xxxxxxxx1008 on 15th of November 2023 to NOBROKER TECHNOLOGIES. which was happend between 11;40am to 1 pm by an unknown person call who took my card details proclaimed and pretended as bank employee(for reward points) taken total of Rs 149023.56 / . Please note that I have neither participated nor authorized the transaction...

I have paid for "Complete Buyer Assist Package" service with NoBroker for Rs. 25, 000 on 4-Apr-2023. This package includes two services.
1. Title verification (for Rs.10000)
2. Assists in the sale deed execution (For Rs, 15000)

NoBroker team confirmed that this title verification provided by their lawyers can be used for loan process which would be accepted by the bank.

For the Title verification, I have submitted land documents to NoBroker lawyer on 6-Apr for the flat which I choose to buy. And received legal opinion from lawyer on 11-Apr-23 as the title is clear and can be proceed for property buy.

Based on this confirmation from NoBroker, I gave 3 lack advance to the flat seller and applied to SBI loan to purchase property. But SBI rejected my loan application as title of the property is not clear. SBI said that property trace is not at all clear. Also when spoke with SBI lawyer they personally advised not-to-buy the property as that was high risk to hold the no-trace property.

I have paid 3lacks based on NoBroker confirmation only, still I am unable to get back my money from flat seller. This is a clear failure from NoBroker lawyer on the title verification which lead me to loss of 3 lacks.

I have raised this concern with NoBroker lot of times, but there is no proper response from them. Hence I am raising here. NoBroker simply ignoring my concern which they promised when taking this service.

Also NoBroker calling now multiple times to close this service as this is aged one. Still this service is having second part "Sale Deed execution" which is not yet done by NoBroker.
Though the first part of service failed from NoBroker and cause loss to me - i have asked for refund of second part of service ( Rs 15, 000 ), but no proper response.

As a customer this is cause hassle and money loss due to NoBroker negligence. I can provide required document/evidence on this.

Hi,
I posted an ad for renting a 3BHK. The ad is in inactive state even after 10 days. I called the customer care several times. Standard response I received 10 days back- sir there's some technical issue, it will be resolved in 2 days. when I complaint that its not resolving since 10 days, they don't have an answer.

Is something happened to nobroker website? Any resolution date?