NoBroker Complaints & Reviews

Total house shifting with 2 ac we have taken a contract for 9000, once the house hold items are shifted then they have taken full money along with ac shifting also(4000 for 2 ac). From then they have started saying un installation is not added you need to pay 1500 extra even for that we have accepted then the vendor came and told 5000 extra on top of what Nobroker has already charged then only he will do(total 10500 only for ac shifting), and when we ask for cancellation no broker is saying only 50% they can return. They are not doing the work and they are not returning the money. Reliance rescue team gave a quotation for 4500 + extra material if needed.
No broker is cheating customers like anything. Please do the needful.

I am writing to share my disappointing experience with NoBroker, a platform purportedly offering seamless property rental and purchase services. My encounter with NoBroker highlights their deceptive practices and abysmal customer service.

Before purchasing their plan, NoBroker bombarded me with calls every hour. However, once I subscribed to their plan, their attitude towards customer service drastically changed. Despite their initial enthusiasm, they seemed oblivious to my identity and failed to provide the promised services.

Upon contacting NoBroker multiple times regarding the technical issues preventing me from accessing contact details of house owners, I received nothing but vague assurances and empty promises. They consistently cited "technical issues" without offering concrete solutions or timelines for resolution.

Furthermore, when I inquired about a refund due to their failure to deliver on their commitments, NoBroker callously dismissed my request, claiming they were unable to process refunds.

This experience with NoBroker is indicative of their lack of integrity and disregard for customer satisfaction. Their deceptive tactics before purchase, coupled with their inability to address customer concerns post-purchase, underscore a troubling pattern of behavior.

In light of these revelations, I strongly caution against engaging with NoBroker. Their unprofessionalism and dishonesty undermine consumer trust and warrant serious consideration before entrusting them with any business.

The tank of my bike got completely damaged, because of which I had to replace the entire tank. And the no broker team is not even compensating me with 50 percent of the amount. The total cost for repair is 11000. Pathetic service by nobroker

It was terrible experience with AC installation. The technician was not experienced at all and I definitely will not take any another service again .

I paid 1900+GST to No broker and the installation was not completed as the technician didn’t had experience with Daikin AC installation. When I contacted customer support they mentioned that they would send another technician and need to wait for 48 hours.

If I had to wait for 2-3 days for installation I would have paid 1500 only to Daikin AC professional and would have done it. Why I would I pay 1900+GST to No broker for AC installation and wait for 3 days to be completed.

Since you could not provide technician within the expected time, I had to pay another 1500 extra to another technician to resolve the issue as you could not send another technician .

So Instead of spending Rs.1500 to complete the installation, I had to spend more than Rs.3000 to complete the installation because of your inefficiency.

I have ordered in NoBrokerHood but grocery not delivered.. raised a ticket (ticket # SUP-1588). But no response for more than 2 months.. even though this is a small amount which if they are doing such fraud with many people? They may loot hundreds of thousands across many users.. we are in a vulnerable situation where such big companies does not even help with such small issues. And the regulations are becoming a joke. Please help whoever can see this.

The legal department of NoBroker took 23000 rs for khata transfer and after a month confirmed that can't be done and they will refund money. But after that from 3 months, I'm just following up and no one is responding.

As per our agreement, I was promised a property verification report within 4 days of opting for their services. But the report was not delivered on the agreed-upon date. Upon reaching out to no broker customer service, I was informed that the delay was due to difficulties in opening the document, They haven't informed me about the issue until i reached out to them on 4th day. This is a mistake from their end and I requested the refund since they did not deliver on the promise date.

My attempts to communicate concerns and request a refund have been met with silence from their end. This lack of responsiveness and failure to deliver the promised service within the agreed timeframe has caused considerable inconvenience and frustration.

Even i have sent several email but no response regarding the refund

Raising a complaint for swift resolution to my refund request

Order Details:
Order #[protected]

Hi CHENCHAIAH VEMULA,

Thank you for choosing Nobroker for services. We have received a payment for Rs 16999.00 for the booking. Your booking is confirmed & we have started preparing your agreement. Kindly let us know if you need any help. You can email us at [protected]@nobroker.in or chat with us from my bookings : http://nobr.kr/sv/wrrCf

I bought a MONEY BACK plan for Rs 25000 for sale of my 2 Bedroom Flat in Bangalore, concorde midway city

However there is no services being gien and company has not even appointed a field Manager or relatiosnhip Manager for my case

Can some help ? Or is it another financial fraudulent company
regards
sarvehs

I have taken moneyback plan for house hunting. But the service was not provided and it got expired. I asked for refund they asked me to untill I won't take relax plan they cant provide the refund. I have taken relax plan but no response from the nobroker. This is a fraud company. I have given many complaint and they are not even responding I have taken service on 1 dec money back plan it got expired on 15 Jan. No service providedn and I have taken relax plan 30 Jan but no service now. I asked for refund but they are not responding. My complaint ticket number is 19988729

I have taken moneyback plan for house hunting. But the service was not provided and it got expired. I asked for refund they asked me to untill I won't take relax plan they cant provide the refund. I have taken relax plan but no response from the nobroker. This is a fraud company. I have given many complaint and they are not even responding I have taken service on 1 dec money back plan it got expired on 15 Jan. No service providedn and I have taken relax plan 30 Jan but no service now. I asked for refund but they are not responding. My complaint ticket number is 19988729.

Myself Girish, I paid 8600 rs to nobroker and bought membership after listening to false promises given by nobroker agent. Relationship manager showed me 2-3 properties and asked me to close the deal. Before closing the deal my membership was deactivated. Once the token amount of 10k is paid on Jan 30 2024, owner came up with so many rules, which made me to cancel the booking. 10k is hold by nobroker for no reason and they denied to refund given false reasons. Relationship manager Mahalakshmi and Shankrappa made me to pay 10k first and later made me cancel the booking. Before the payment I was assured to refund the amount if the owner cancels the booking. I have attached email confirming the statement for your reference. Now no response from them. Now I lost membership, home and 10K advance. I'm here to get the advance 10K refund from the nobroker.
Nobrokers are the cheaters and fraudsters

I bought Owner money back plan in Sep 2023 to seek NoBroker services to get a tenant faster, for Rs. 7668. The RM used to call frequently just to mention there are no leads. NoBroker customer care person told me that it is 100% refundable.The expiry period was over for the plan. RM suggested me to extend the plan for next term, reducing the rent and deposit amount compared to first time. She did not inform me that some amount will be deducted . Second time also the plan got expired. In these four months I just got one visitor who rejected to rent. After second expiry I asked for refund, then I got refund after deducting Rs. 1500. I did not anything from NoBroker Technologies but they deducted Rs 1500 without informing me earlier about it. Now the RM hardly responds and does not even call me. I feel cheated by NoBroker Technologies.

Dear Friends,

I paid the subscription charges to Nobroker.in. Even after that for weeks the account was not active and I could not get any owners number. The customer care people said that my name is not updated. So I even updated my name. Even after that the account is not active.

my question to nobroker is if the name was not updated then why did they allow for the payment option to go through, they should have asked to complete the KYC before payment.

Even after me updating the name, why is my account not active. Customer care people are so scared, they only say your problem will be resolved and nothing else. They say they are professional and just disconnect the chat. They dont provide any solution. They even delete the chat history. Shilpa is the customer care lady to chatted with me.

They dont want to hear any complaints, they just are there for name sake.

Dnt trust nobroker and pay any money. You will never get any refund and you will also not get contact numbers from nobroker. Its a waste of time and money

I had to lease my apartment, 1004 at Ruby Isle in Goregaon, and sought the assistance of No Broker to find a tenant. They presented me with two plans:

1. Relax Plan (priced at 6500): No Broker committed to securing a tenant within 45 days. This plan was non-refundable.

2. Super Money Back Plan (priced at 11800): No Broker assured to find a tenant within 60 days. If they couldn't find one, the amount would be refunded and even if I found a tenant independently from my sources during this period, the entire amount would be refunded without any question asked.

I opted for the Super Money Back Plan, finding it less risky. I paid Rs. 11800. However, I subsequently secured a tenant on my own. As per the plan, No Broker is obligated to refund my amount without any inquiries. While taking the plan they only shared the payment link and didn’t tell anything about such clause (call record attached).

Regrettably, No Broker is refusing to return my money by introducing clauses related to rent amount & deposit amount is different. These clauses were not communicated to me when I availed the plan, at that point of time they were very polite and approachable but now they are not responding my calls, specially my relationship manager khushbu. I wasted my entire day in followup with no Broker customer care without any result.

My concern is why these things was not kept transparent at the time of selling this plan, why it was not told verbally, why Home agreement was not asked, I know you wanted to get the benefit of such cheap tactics and now you are not receiving my calls and transferring to different departments just to harass me.

When I searched on internet, I found same cases that Nobroker is doing with everyone, taking benefit of such unethical policy farmed for there own benefit.

Few Cases on internet:

https://voxya.com/view-complaint/nobroker-not-giving-refund-for-the-money-back-p...⇄
https://consumercomplaintscourt.com/refund-of-my-owner-super-money-back-plan/
https://www.nobroker.in/forum/seeking-refund/

I registered my property in Thane with NoBroker and took the CPMS Premium Plan (Rs 24999). I was assured that everything, starting from listing, to speaking to potential tenants, to making rental agreements will be covered in this plan and I will only be contactable by the RM. However, that was not the case. En number of people contacted me asking for flat availability which was exact opposite to my deal with Nobroker. I was in desperate need of renting my flat hence acknowledged the calls and finalized a tenant. Till then not a single call, email or response from the RM assigned nor did I have their contact details to notify them directly. My tenant imitated the rental agreement process and police verification, the cost for which was shared between us. After that the RM Mr. Prabhakaran contacts me to tell me that we found you a tenant.
They are so badly coordinated within the team.
I request for refund since Nobroker did not provide me any of the promised services except for finding a tenant. All the negotiations, flat viewing arrangements and negotiations were done by me. I asked them to change my plan from CPMS to a regular one as I did all the running around, talks and negotiations which had to be done by Nobroker.
Useless team, I have been contacting them since November and now its past 3 months, they have blocked my number and refuse to refund.

Deaf Sir
Highly unprofessional service. Booked for movers and packers service on 7th Jan 2024.

No courtesy call made. Movement was from Ramesh nagar to Rajouri Garden. Delay by 4 Hours, no commitment kept nor call made by the App to convey delay.

Token booking amount of 2100 was paid as on 7th Jan itself

Complaint filed for unprofessional attitude and loss as other stakeholders like electrician carpenters were called

No broker renovation team took the advance amount for the renovation. Verbally they keep telling that they will do all the work but when we discussed the matter in detail, they started ignoring the things, When i told them that i will withdraw, than, also they keep telling me verbally about their commitments, They try to indulge us with technical terms. This is not good. Kindly get back my 30, 000/- advance. From interior designer to project manager, no coordination is seen. Department which take advance has no relation with execution departments. Commitments done by first department, are not passed to other as these are all verbal. I send the mail which is below, but no satisfactory response is given from their side.
Respected sir/madam

I am a customer of your home renovation team, assigned HS-8171712/ram chandra sati/delhi. I gave you the advance payment also of Rs 30000/-. But I do not want to get the work done from you, kindly refund the amount as early as possible.

The reasons for cancelling the deal are

1. At no point during meetings, you bother to know the need or want to provide the options (along with pricing) for your customer. On the first day of the meeting which was around 2.5 hours, you were taking the measurement only and had no discussion. On the second day of the meeting, almost the same type of thing happened., I will say that it was the second survey.
Suggestion:- meetings to be done with the customer, on-site, to know their requirements and suggestions/options from your side and pricing options in that meeting only.

Online is a good option but from my point of view as a customer, for home renovation, the discussion has to be on site only.

2. I liked the work of your vendor (Mr abbas), via the site I visited. But when I tried to talk to him, at first you denied it with an excuse that it is not allowed and told me to talk to another person. It gave me a feeling that you are thinking that I am bypassing you, however, I was your customer(I made the advance payment also)
. On the second day of the meeting, the vendor gave good suggestions that's why I thought I needed to talk to him only.
My Home is my dream and 11 lakh is a very big budget for me.

3. From the very first day I insisted that ceiling of my house needed to be separated and plastering to be done again. The ceiling of one of the houses in our society fell around one month back, In the very last meeting (quotation) I came to know that you have included this after multiple requests from my side. I am nontechnical in civil work terms.

4. You didn't include Mr Faizal and Mr Pawan Shukla in the meetings after my advance payment. I requested you from the initial stage to involve them.

The trust factor is important between the customer and you, which was lacking. I request you to kindly refund my payment, sorry from my side,

Thanks and regard

We had paid for the MoneyBack plan and had been assigned a relationship manager. She had barely sent us 4 properties matching our requirements (2bhk) and kept saying there weren't any other properties for us. We had no other choice but to look beyond our general requirements outside (3bhk) . We had moved into a 3bhk later on without the help of nobroker as that was the only quick option and had asked for a refund in this plan. Now there is no refund being provided stating change in requirements as the reason. We were not informed about this rule prior to choosing this plan. We were only informed that there'll be a full refund. Only post the payment, we'd received the terms and conditions which had included this point. We would not have chosen this plan if we'd known this in prior and this is definitely false advertising. On top of all of this, they're lousy with the refund process and point fingers to different people to delay the process. Hence, we seek for a full refund as we were not informed of the terms and conditions prior to the payment.

I am looking out for a rental home and I took the No Broker Rental Plan on 05 Jan 2024 for Rs. 1768.82, My mobile number is +91 [protected].

I was promised 25 owner contacts and after retrieving 2 contacts your service stopped and I am not able to get any owner contacts for the past 5 or 6 days.

I constantly kept complaining to you through different modes and there was no proper response.

Finally I spoke to Ms.Ravya (I Guess), who confirmed that this is the issue that is there for many customers like me and they are trying to resolve this and If not resolved finally by yesterday (12 Jan 2024), she agreed to initiate the refund.
The issue has not been resolved till now, so I tried contacting her this morning, I was confirmed that I would receive a call from her; Neither did I receive a call nor did my issue get resolved.

So for the second time today I wanted to speak to her and Mr. Rahul attended the call and after a few minutes of hold he said I will receive a call back from Ms. Ravya, for which I replied I no more would like to continue with No Brokers and would want my money back.

Mr. Rahul said he is initiating the refund and when I wanted to confirm if I will be receiving my entire money including the GST he said, since I had utilized two contacts I will be deducted money for that.

I wasn't ok with it because of suffering that was caused due to the pathetic service of No Brokers for the past few days; Not to mention there are many contacts in No Brokers website, that are either not updated or probably would not be answered (specially by No Brokers RM's) or the calls wouldn't be returned back once they are available, In all the above cases the contact is counted for the customer.
Your executive took things personally and started abusing me by saying that I am lying, he was never ready to listen to me despite me repeatedly asking him to, moreover he disconnected the call.

Not sure why No Brokers employ such unprofessional individuals.

I now want my money back and an apology in writing from No Broker.

I had taken “Super MoneyBack” plan from Nobroker for one of my apartments in Thane for a cost of Rs. 11, 798.82 on 10th Oct. I however, finalised the tenant through another source, so I seeked the refund from the NoBroker team on 31st Oct, sharing with them my rental agreement and asking for a refund. After three reminders, the team replied on 9th Nov rejecting my refund claim. Reason stated was built up area mentioned in my advt. on Nobroker was 1, 000 Sq.ft. and that in the rental agreement was 850 Sq.ft. I have tried to explain them for last 11 days that built up areas mentioned either in advt. or rental agreement are all approximate areas and that my apartment’s purchase agreement mentions only carpet area that is 57.54 http://Sq.mtr. In any case an 850 area should have got lower rental, but I still got the tenant at more than minimum commitment to NoBroker