NoBroker Complaints & Reviews

I have purchased a buyer assisted plan with NoBroker by paying Rs.1769 through their app. I am not getting property deals other than the ones available on their app for free. I'm not happy with their service and asked for cancellation and refund. Noe they are saying it’s non-refundable plan which they did not mention anywhere. They are cheating customer without disclosing this information upfront. I need your help in getting my money refunded. Thank you

1. Wardrobe which is fixed, has lock issue, with lock also it was opening plus it has large spacing issue between, they took 4 months back, not installed in Feb, I went to native they told once i back for few days they will do. I came back for few days after initial intimation, still not done. Just giving excuses.

2. Bed, which is not as per size, and has hudrolic issue, when asked its due to size they saying, but is size issue done by team only. The bed given while initial not fitting.

3. Penalty of project amount 20% agreed still not given.

4. I asked to uninstall both bed and wardbobe still pending, with payment need to be reversed for those

We have given our 2bhk flat renovation work to NoBroker Interior Design Services we paid advance amount of 23K INR on 5th March 2023, and they took 2 months for design to complete design docket which was supposed to complete in 1 month, and after that we paid 50% payment of 2.8lacs INR on 30th Apr 2023, and now till today i.e. 30th May 2023, after 3 months not single worker entered in our house and not even single item of furniture and it's...

I have used no broker service
Hi Mangatayaru,

We have escalated the matter to the supervisor and you will receive further updates on priority basis.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Wed, 3 May at 8:50 AM, Mangatayaru Atluri wrote:
very bad experience

On Mon, May 1, 2023 at 3:14 AM Mangatayaru Atluri wrote:
Very bad experience with Nobroker partner and customer service
Pl arrange my Rs 1000/-

On Mon, May 1, 2023, 15:43 Mangatayaru Atluri wrote:
No action
Issue not resolved

On Thu, Apr 20, 2023, 19:00 Shifting Leads wrote:
Hi Mangatayaru,

Greetings from NoBroker.com!

Thank you for sharing the required details.

We apologize for the inconvenience caused and delay in providing response to you. ​

We regret to know that it wasn't a satisfying experience with us.

We have noted your complaint. We have forwarded the details to your movement manager along with the relevant team and you will receive further updates as soon as possible. Kindly allow us sometime.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Thu, 20 Apr at 12:01 PM, Mangatayaru Atluri wrote:
Show quoted text
16009097:244769
Bad experience
Hide quoted text

On Wed, May 3, 2023, 17:33 Shifting Leads wrote:
Hi Mangatayaru,

We have escalated the matter to the supervisor and you will receive further updates on priority basis.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Wed, 3 May at 8:50 AM, Mangatayaru Atluri wrote:
very bad experience

On Mon, May 1, 2023 at 3:14 AM Mangatayaru Atluri wrote:
Very bad experience with Nobroker partner and customer service
Pl arrange my Rs 1000/-

On Mon, May 1, 2023, 15:43 Mangatayaru Atluri wrote:
No action
Issue not resolved

On Thu, Apr 20, 2023, 19:00 Shifting Leads wrote:
Hi Mangatayaru,

Greetings from NoBroker.com!

Thank you for sharing the required details.

We apologize for the inconvenience caused and delay in providing response to you. ​

We regret to know that it wasn't a satisfying experience with us.

We have noted your complaint. We have forwarded the details to your movement manager along with the relevant team and you will receive further updates as soon as possible. Kindly allow us sometime.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Thu, 20 Apr at 12:01 PM, Mangatayaru Atluri wrote:
Mam/sir
Reg. With reference to Sub
I had bad experience with Nobroker & Partner

My order booking: Jaishankar
Movement manager: Naheem
Partner: Jaiprakash, Hyderabad
Very very bad experience.
Partner took Rs 2500/+ extra apart from Nobroker price Rs 5100/+.
Further, deposit for cartoon boxes Rs, 1000/-.
He supposed to come & pick up Give back Rs 1000/-
Now, he has not picked up & Nobroker supporting to get deposit of RS 1000/-
Pl kindly suggest me how to lodge a compliant in greivance of Nobroker.
Thank you
Mangatayaru
[protected]

16009097:244769

Date of Plan purchase: 19-March-2023
Plan Validity till: 17-June-2023
Date of Complaint through call : 23rd-May-2023
Date of Complaint through mail : 25th-May-2023
Date follow up through Email & call : 26th-May-2023
Date follow up through Email & call : 27th-May-2023
Date follow up through Email : 29th-May-2023
Requested resolution: to retrive the choice to contact owners for the number...

I have lodged complaint with no broker regarding partner service.no resolution

Hi Mangatayaru,

We have escalated the matter to the supervisor and you will receive further updates on priority basis.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Wed, 3 May at 8:50 AM, Mangatayaru Atluri wrote:
very bad experience

On Mon, May 1, 2023 at 3:14 AM Mangatayaru Atluri wrote:
Very bad experience with Nobroker partner and customer service
Pl arrange my Rs 1000/-

On Mon, May 1, 2023, 15:43 Mangatayaru Atluri wrote:
No action
Issue not resolved

On Thu, Apr 20, 2023, 19:00 Shifting Leads wrote:
Hi Mangatayaru,

Greetings from NoBroker.com!

Thank you for sharing the required details.

We apologize for the inconvenience caused and delay in providing response to you. ​

We regret to know that it wasn't a satisfying experience with us.

We have noted your complaint. We have forwarded the details to your movement manager along with the relevant team and you will receive further updates as soon as possible. Kindly allow us sometime.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Thu, 20 Apr at 12:01 PM, Mangatayaru Atluri wrote:
Show quoted text
16009097:244769
Bad experience
Hide quoted text

On Wed, May 3, 2023, 17:33 Shifting Leads wrote:
Hi Mangatayaru,

We have escalated the matter to the supervisor and you will receive further updates on priority basis.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Wed, 3 May at 8:50 AM, Mangatayaru Atluri wrote:
very bad experience

On Mon, May 1, 2023 at 3:14 AM Mangatayaru Atluri wrote:
Very bad experience with Nobroker partner and customer service
Pl arrange my Rs 1000/-

On Mon, May 1, 2023, 15:43 Mangatayaru Atluri wrote:
No action
Issue not resolved

On Thu, Apr 20, 2023, 19:00 Shifting Leads wrote:
Hi Mangatayaru,

Greetings from NoBroker.com!

Thank you for sharing the required details.

We apologize for the inconvenience caused and delay in providing response to you. ​

We regret to know that it wasn't a satisfying experience with us.

We have noted your complaint. We have forwarded the details to your movement manager along with the relevant team and you will receive further updates as soon as possible. Kindly allow us sometime.

Thanks & Regards,
Sucheta Roy
Home Store | Packers And Movers Servicing

On Thu, 20 Apr at 12:01 PM, Mangatayaru Atluri wrote:
Mam/sir
Reg. With reference to Sub
I had bad experience with Nobroker & Partner

My order booking: Jaishankar
Movement manager: Naheem
Partner: Jaiprakash, Hyderabad
Very very bad experience.
Partner took Rs 2500/+ extra apart from Nobroker price Rs 5100/+.
Further, deposit for cartoon boxes Rs, 1000/-.
He supposed to come & pick up Give back Rs 1000/-
Now, he has not picked up & Nobroker supporting to get deposit of RS 1000/-
Pl kindly suggest me how to lodge a compliant in greivance of Nobroker.
Thank you
Mangatayaru
[protected]

I have opted for the Comprehensive property management services for my apartment in Bangalore and paid the deposit and fees. But due to large number of enquiries I got from outside, I have requested to cancel my plan and shared all the proofs that I got the tenant, adhering to their policies and requested for a refund. They refused to do the refund and my RM kind of threated me in saying the only option for you me is to go ahead with the plan so that I will get parts of the deposit back after 6 months. It was complete non sense and I refused to agree for it and requested for the full refund. Since then I have been calling every single day, sending mails including the senior managers of the RM and the escalation team. It has been a month and no action has happened. No replies to any of my emails nor do I receive any call backs. My RM's number is always busy and never returns any of my calls. I have availed other services from them including cleaning and am pretty happy with those services. When it was my turn to pay the deposit they used to call me and follow up every day to make the payment. But when I request to get my money back they are just dodging my calls and emails. I wanted to avail their property management services eventually in the future but if this is the kind of service they provide then I would not recommend anyone to fall for such a trap. If the issue is taking time to get resolved, at least educate your RMs to keep proper communication with the customer by updating them on the status and replying to their emails. Pathetic service ever!

Hello, Need your support. On 17th April, 2023 I got message 20, 000 Rs. Debited from Axis Bank credit Card. Which I didn't do any transaction. I went complaint about this fraud in Axis Bank, they said this transaction is done by OTP. On that day I didn't got any OTP from bank. Bank said you have to pay any how we can't do anything. Support me what can I do to solve this problem. I want my money back.

My Interior work was supposed to be finished by 28th February 2023 as per the written deadline given to me by the sales team. But still by today some of the work is still pending.

I have received the wardrobe with some design issues as I have received a different design than what I have shown in the docket. I have been following these guys for the last two months, but they are so unprofessional that they don't feel like answering the customer's call. The dimensions mentioned in the docket and what I have received are poles apart. Even after accepting that there is a design issue still, there is no update or any resolution on this.

Trying to reach their design managers Srivalli or Ayush is like hitting your head against a brick block. You have to contact them 100 times for any minor issue, and they still do not answer your calls.

On April 29 2023 we have paid Rs.5000 towards owner assure money back plan if nobroker failed to find a tenant within 30 days or return full amount.
Now (after 23 days) nobroker agents are calling & saying that the plan is not applicable in the area where the property is located & the plan is cancelled & no further service provided & ₹5000 not refunded

Go ahead with NoBroker movers and packers if you need to stress yourself.

On move date both Moving partner and customer service will not respond to your calls. They have no respect for customer time.

If you have paid any amount forget about the token amount. Looks like they are surviving on this free revenue.

I have booked movers and packers from NoBroker. Looks like they are fraud people and only interested in collecting token amount.

On the move day neither the customer care or the assigned partner picks your call.

I took Moneyback plan to rent a house in Hyderabad with a promise of a Local Expert who helps with my search and saves my time. Here is how the conversation went.

Before Purchasing the plan:
Got multiple calls daily, even at midnight. Thye used to respond immediately to my request on chat and arranges a call back to me. Sales guy calls me in no time.

Sales guy: What is your requirement and budget and locality.

Me: 25k for 2BHK or 3BHK in a proper gated community in Hyderabad

Sales: Thats a very good budget sir, we have many properties listed. Take Moneyback plan, our Local Expert will schedule multiple visits at the same time to save your time and will be able to find the house quickly.

Me: I do not see any properties listed in the website within the budget i specify, how do Local Expert will help me without properties lists

Sales: We use special filters and we do see more properties that you will not be able to view. if someone posts a new Properties that will not be available to all users immediately. our Local Expert schedule a visit of such properties immediate.

After multiple phone calls from the sales guy, i finally paid for 7000/- for Moneyback plan, with a promise to schedule property visits immediately.

After purchase:
Waited for 24hr, so called Local Expert is not assigned. When i request for an update on Local expert assignment on Nobroker chat, not response from them and they simply say will arrange a callback and never got a call from anyone.

i fed-up and dropped an email to [protected]@nobroker.in to cancel the service. After two long hours Local Expert is assigned and i got a call from Shilpa Nobroker Local Expert.

After speaking to her i understood that she is WORKING FROM BANGALORE, and she is trying to understand the places and landmarks of Hyd from me and maps, this was my first shock.

I requested her to share the properties and schedule a visit without wasting time.

She send me some random properties, based on my location preference which i have already viewed in the Nobroker website and was failed to arrange a single property visit in first 10days.

Since I am in hurry, I increased the Budget to 30k, but no use, they do not have any properties listed from Gated community and the Local Expert was filed to arrange a single visit.

4 weeks went on without a single visit. Meanwhile i rented one house for 32k by myself.s and requested money back as per plan.

Refund Request:

I knew they are not going to refund and come up with some excuse, but i tired.

i dopped an email to [protected]@nobroker.in,
[protected]@nobroker.in with a rental agreement and requested refund.
(Finding the emailids are a big hassle)

A ticket was generated based on my email After two days,

i got a call from nobroker and informed me that refund is declined because i took the house for 32k . As per policy i need to take the house with in 30k budget,

I am sure they would have said something else if i rent a house under 30k

Summary:

1. So the socalled LOCAL EXPERT is not an expert, they just sit in Bangalore and try to engage Owner and tenants.
2. They have no knowledge about Hyderabad in my case.
3. They will not be able to view any additional properties than what we see.
4. I recommend to take a Freedom plan, rather than going for Relax or Moneyback plan. These services are not genuine. They designed to make money from the people who are in real urgency.

i had to increase my budget from 25k to 32k because Nobroker failed to do what they promise and i lost 7k

I did not write about the suffering and pain that i went through a month because of this service.

To have a peace of mind, go and find a property by yourself or with the help of your friends and family. This is a highly unorganized sector and very unprofessional, only very very few people are posting the property in Nobrokerm, magicbrickgs etc.

Fraud company, if after reading this you deal with them, its your own fault. I opted for guarantee package under which they will either provide you a tenant, or refund your money if you get a tenant from other sources before they can get you one. After getting a tenant from local Dealer in Gurgaon, I completed the formalities of sending my lease deed and all proofs to nobroker. Now they are not issuing my refund, dodging my calls and not responding to my mails. Total fraud company, BEWARE.

Hello,

I took the Residential Tenant plan service on 1st April 2023. However, when I search for any owner number it just display the message the owner number has been sent on your mobile number and email address but I haven't received till now. In this case, i lost my 10 limits out of 25 contacts.

I raised the request on no broker customer service and they said there is an issue on multiple accounts and hence I requested to get me a refund of plan amount and they said they have raised an request for refund. Till date, i have not received my refund.

Whenever I contact them, the cal always gets auto disconnected and I have wastes my time in last 1 month. This is very disgusting service i have ever had from such platform.

According to me, this is an theft company and very tortured to customers. I want compensation of 5, 000 rs due to this bad service, wastage of my time etc..

I have availed a property management plan from no broker for renting out one of our apartment in Bangalore. Initially i was given a lot of false promises and after payment even receipt was not provided on time. After a fight i had the receipt but no services were provided for the same. I tried to talk to many representatives and also was told refund will.be made in 7days. My order I'd for the payment is[protected]. Till date no refund has been made nor any updates on the same. I feel really cheated and i have lost all trust with this company.
Hope to find some solution for the losses and trauma i have faced.

Dear Team, I was Moved On[protected] through No Broker packer and Movers. During moving the person Was Damaged My refrigerator and Inner Glass and Double Bed. But Before Shifting they Are promised me to 100% safe & Professional movers will come with Movement manager. But they are worked Like Roadside guys. After that I was done My Service With Urban company Provider. And They charged me to 1100 rs. And for Bed Charged 500 rs. And Tip given For No broker 500 rs.. who will bear all Theasd Charges And again Will telling Wrost Service By no broker packer and Movers.

Dear Team,

As i was Moved On[protected] through No broker packers and movers. They Are promised me to we are Professional movers and Will move 100% safe. But they are Damaged my Refrigerator and Double Bed. After Moving the refrigerator Power not coming, and Inner Glass was Broken. When I was Contact the No broker they are Not Given Any Response. And Movement manager also Not Responded. After Multiple mails Also No broker was Not Responded. And Then I was Repaired my Refrigerator with Urban Company service Provider. but the way No broker was given Response was Very Wrost. After collected Extra 500 rs From Me for Tip.

I have unsubscribed from no brokers, but they re forcing me to check property listings from their site along with upgrading to their membership plans. they are forcing me to take their membership plans. i told them no. still they are spamming my inbox with mails after mails. the are harassing me. they are being stubborn in not unsubscribing me from their mailing list, and in spite of repeatedly telling them to deactivate my account permanently from their databases, they are neglecting my request from customer care itself. they are saying ok sir, ill do it. but still i'm getting, advertisements, updates regarding subscription upgradation, newsletters, and search recommendations forcefully.
please look into the matter as soon as possible, and help me out. please take necessary actions regarding the same.
the app, and its services were of no help or use to me. as a customer, i was not satisfied with their services. still they are pestering me to apply to nobroker.com.

This is complaint regarding unauthorised use of my credit card for a payment in name of Nobroker services.
An amount of Rs 25311 has been deducted from my credit by a fraud call, to your account on 20th October 2022.
Kindly help me with this as bank is generating statement in my name.