NoBroker Complaints & Reviews

On the 18th of April, 2023. I was scammed by a fraud with a Transaction of INR 24, 311.52/- made to NoBroker.com via my RBL Bank Credit Card.

Details of the Transaction are attached in the images. The scammer made a telephone call to me under the pretext of being from the bank and asked for permission to upgrade the credit limit on my card. The card issued to me under this conversation was only 2 months old and I was taken by surprise with the kind of details the scammer had - They were in possession of my entire 16 digits of the card no, my PAN no, my Address and also the last billing amount of my credit card. On listening to all this information, for a second I got to believe that the call was from the bank. At last when they asked for an OTP to confirm the upgrade, I realized there was something wrong and I hung up the call immediately without giving the OTP, although they tried calling me back to back for 4 more times, I did not answer but they still managed to complete the transaction. I called up the Bank and they said that since you have immediately reported the fraudulent transaction, be rest assured we will do the needful and revert it. All they asked me was to file a police complaint on the cyber crime website online and furnish a copy of the same to the vigilance team at the bank. Cut to July, 2023, I received a call from the local police station where the case was registered, they received an UPDATE about the case in JULY - that is how fast the system works, the officer asked me about the status and I said the bank is yet to revert on this. He then said, be rest assured the bank will get this sorted and closed the complaint on their end! 8-10 days later, on the 22nd of July, I get a call from RBL Bank, stating that our investigation is over and that we feel the transaction was legal and cannot do anything about it! On hearing this I personally go to the same local police station that closed the case. They say you should have come in earlier and that an online FIR wasn't sufficient! I am shocked, how is that complaint filed on the official website of cyber crime not taken seriously. Now since everyone has closed the Case - NOBroker is also denying a refund. I am stuck, what to do.

I paid sixty thousand as token amount(60000rs) for one flat to nobroker on 5/6/2023. After getting the document I found that the flat does not have completion certificate or occupation certificate. So I rejected the property and requested refund of my token amount. Its been more than 1.5 still I have not received my refund. They moved my request to different person internally. And two executives from nobroker confirmed with seller that they...

I had booked for the shifting of household items from kerala to chennai. Booked through a individual vehicle service. We had asked to pay fully before delivering goods.
We got few items damaged. the delivered transporter didn't responded properly and ran away. When contacted, told to complain and claim from NoBroker.
We had chosen less insurance amount than goods value, since booked individual vehicle.
Contacted grievance officer. No proper response.
Contacted insurance company. Couldn't submit few documents for claim which needed to be given from the NoBroker and transporter.
Had a very bad service and support.
I had Loss of Money and time.
Think twice to choose NoBroker.

The service from the NoBroker biometric team was disappointingly subpar. They departed early from the designated location, dishonestly misrepresented their departure time, and shockingly demanded extra payment to reschedule. Despite traveling 20 km and investing an hour for the appointment, we were met with no one from the team and no prior communication. This lack of professionalism and respect for customers' time raises serious questions about their service ethics. This experience has been entirely unacceptable.

I received a call on 26june at 4'o clock behalf of icici Bank as a female employee here name is akansha don't remember her employee ID
Than she told me I have some card protection plan active on my card she asked me do u want to remove it I told her yes than she told me my card no. Cvv and dob when I confirmed it yes it is same
Than after she told me I will receive one automated call and for removing the protection plan I have to press 1
And I press 1 than money deducted yesterday I came to know about that because I did not share Any otp or cvv

Hey, I'm Petchimuthu
This complaint is regarding the unauthorized transactions that took place using my credit card on 19th of July 2023 through NOBROKER TECHNOLOGIES.

The transaction mails/messages were as follows:-
INR 19, 603.20 spent on ICICI Bank Card XX7003 on 19-Jul-23 at NOBROKER. Avl Lmt: INR 12, 247.98. To dispute, call 18002662/SMS BLOCK 7003 to [protected]

842484 is OTP for txn of INR 19603.20 at NOBROKER on ICICI Bank Credit Card XX7003. OTPs are SECRET. DO NOT disclose it to anyone. Bank NEVER asks for OTP.

Please note that I have neither participated nor authorized the transaction that is mentioned above, The transaction took place completely without my knowledge and the card was in my possession at all times. I notified the bank immediately
Kindly help me in this.

We paid for Ac service and the service person not complete his work and he not closed the Air conditioner, and he leave the house.

When I am contacting nobroker they asked me to wait for next day EOD.

I have 6 months old baby so we suffered during this time

This is regarding my property posted on Nobroker for Rent. I have really very bad experience overall. They have given me a plan to rent my property without even providing complete information. and after that they are saying if we find any Tenant for you, we will take 10000 from deposit. The reason i have posted flat for rent on Nobroker so that I don't have to pay anything to anyone or else there are more than 10 brokers are ready to get tenants for me nearby my area within a day.
I have told my RM T Ruksana to deactivate my plan, but it has been more than 4 days it still not got deactivated. i have specifically told and msg her on chat but she is not taking any action on it. Also, I wanted to highlight that Nobroker customer service is really bad they don't know how to speak. they speak very rudely with flat owners. I think they should listen to call recording how they speak with people.
since last 4 days i am trying to tell them to deactivate my plan but they are just delaying the process on purposely. I got a call from Nobroker today morning at 1:01pm and he was talking to me like "AAP JAISE LOG" this is how you communicate with customers? Is this the way you speak? he was very rude and disrespectful. i asked him to deactivate my plan so he was saying your RM is on weekly leave whenever she will return she will call you, means till the time she doesn't come back there's no one in Nobroker to deactivate my plan? why are you doing it purposely? what do you get from this ?? I feel Nobroker should give proper training how to speak or deal with customers.
before taking plan i used to get 1/2 tenants calls every day but the day i have taken the plan, they have not got a single tenants for my flat in a week. plus, your service is very slow and bad actually worse. I will never ever suggest anyone to take service from Nobroker bcz what i have experienced as of now I don't want anyone to suffer from this again.
I hope my complain will reach at the right place and necessary action will be taken.

To,
NoBroker Team,

I had registered for your packers & movers services against Customer Ref No HSPM-8273690 with amount of Rs 1530. I paid Rs. 349 as an advance. Your third-party service provider Mr. Anand called me three four times before dispatch to understand the requirement in detail. The job was planned at 10.00 am on 15th July. Mr. Anand called me 9.30am on 15th July and told that he can’t shift the material as one helper cost is not included.

He arranged the conference call with NoBroker service representative to sort out the matter. But NoBroker person didn’t gave the way forward. Finally, I assured Mr. Anand of paying additional payment of Rs. 500 and he delivered the material.

Once NoBroker took the contract of shifting the material, how their thirty-party contractor denying the shifting? It was the harassment and blackmailing by your partner at the eleventh hours when customer can’t do anything other than paying extra amount demanded by partner. Is this the business policy of NoBroker of taking the contract with less rate and then adding the charges through partner?

In your advertisement, you mentioned about the 5-star rated partners, but what type of services he provided. See the below points.

1. Mr. Anand was aware of less price of contract, but he didn’t tell me that in the previous two-three discussions. He just tried to trap me before one hour of the shifting.
2. When I asked him, he said that partners are not aware of what amount they are going to get from the order. (He was telling lie)
3. During the discussion over phone on 15th July, he told me the wrong list of items by adding few more items like washing machine, freeze which was not part of my shipment.
4. Job was planned at 10.00 hrs., and he reached at 12.00 hrs. I was under stress and was not sure whether he is coming or not. I called him twice, but he didn’t pick up the phone.
5. As a helper he brought 15 years old boy and a lady from his family. Both were not able to handle the heavy material like cupboard, computer table. Because of this, they damaged cupboard also.
6. I agreed to pay him Rs. 2000 instead of Rs.1530. So, he was demanding Rs. 2000 from me. I said I already paid 349 as an advance. He said I am not bothered about what advance money you paid to NoBroker.
7. I requested him to take money through Gpay, but he demanded for cash payment only.

With such a verse quality of services by partners how you are claiming that your partners are 5-star rated partners? Do you have any quality check process before registering the partners? Are you serious of giving world class services to the customer for Movers and Packers?

I am totally frustrated, and I am not going to recommend any of services from NoBroker to any of my friends and relatives.

Thanks
Ramesh Godkar
Panvel - [protected]

Hello, My name is Manikandan. I am a Investor in real estate properties. my ads are blocked by nobroker repeatedly and i have been trying to activate the ads through customer care but they keep saying that there is some technical glitch. I couldn't believe that there can be a technical glitch for past 1.5 years. I have repeatedly told the customer care representative that i am ready to pay for the ads. but my plea is not at all answered till now. ia m ready to prove my ownership of all the properties i post if required. My contact number is [protected] my mail id is manikandan.[protected]@gmail.com

No one contacted, who is relationship manager allocated for my account? no one contacted so far -[protected]

I wish to register a formal complaint against NoBroker's AC service. Despite my AC being serviced one month ago( 20th May, 2023) and still being under warranty, it is not functioning at all. I have already paid Rs. 5000 for the service(Gas + PCB Board Fix), but the assigned vendor is currently unavailable. Despite escalating the issue multiple times, I have been repeatedly assured by NoBroker that the vendor will arrive the next day. Unfortunately, this has been going on for the past eight days, with no resolution in sight. On 9th July 2023, I was informed that a new vendor would be assigned due to the unavailability of the previous one. However, until now, the problem remains unresolved, and every day I am informed that the details of the new vendor will be shared and the issue will be resolved by the end of the day.
Booking ID: HS-7155214
Booking Number - [protected]

Hello, this is regarding complaint against NoBroker. I subscribed for Freedom plan for getting owners details, unfortunately the app doesn't shows owners details. Tried severals times but no luck also trying to reach customer care and every time they disconnects the call after listening the plan details. No one has helped and also emailed to support and CEO Amit Kimat Agarwal but no response yet. Request ID# 16890640 and 16909453.
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Hi No Broker Team,
I purchased property expert plan on Sunday (June 25th 2023) Till date I am not assigned with a proper relationship manager who help in finalizing the property and at the time of selling sales person Mr Mohit told me that the relation ship manager will have proper locality knowledge however this is not case. The RM which assigned to me after purchasing plan named Mr Shubham does not provided assistance for house hunt and he does not have any knowledge . As I purchase property expert plan but it’s useless & not worth to buy. After subscribe, relationship manager didn’t reply & They didn’t search property as per my requirement and they only suggest property as per their convenience & which I already seen. .
All my hard earned money is wasted and It’s so frustrating to keep calling these no broker people every day right from asking them to assign a person and for every small thing.
After many complaints The New RM Nisha gupta who is a who assigned to me also does not provide proper assistance and share property which i have already seen and does not provide proper property information from her end. Hence I have escalate the issue to senior manager Mr Luis and Mr Vamsi on and on call they have assured me that they will provide best service . However no such case. The new relationship manager is also now went on leave for 2daysa nd wasn’t available at all. Also Mr Vamsi & Luis also went on leave.
What is the use of the plan all my money & time is waist I need my money refund due to no proper service.
No Broker is doing the biggest disservice by exploiting their clients. Right from the Relationship Manager including Supervisors they just give false promises.. Extremely disappointed, even the escalation team is as shameless as one can think of!!

Hi,
This is Karthik Chandrasekaran from Bangalore, i have purchased a home in no broker and move on interior in no broker. I have booked on APRIL 16 2023 and design part has been took more than a month for a 2BHK simple interior.post that they share the 2D & 3D for interior and payment for confirmation. So i have paid 50% of payment on May 17 to proceed the work. Moving forward 95% of payment has been done till now 6 July work is not completed.raw material like plywood, window doors cilps is very worst quality, like plywood are blend and mica peels from the pasting, bubbles in pasting. Even they not use proper compression tools for the same. stopped middle of the work due to final 5% payment before work completion by the relation manager Vinoth chowdary.due to this my painting work has been holded.

I have subscribed to freedom plan but i was not able to get owner details after clicking on get owner details. Its been 1month and still they havent resolved the issue. Please provide refund. Being such a big platform if you are not able services on time then please don't provide service...

I cancelled the CPMS service in May 2023 as the NoBroker team tried to rent my property to a tenant with a criminal case/fraud history (emails and WhatsApp messages shared with NoBroker team). The RM assured me of service cancellation and initiate the refund in May 2023, but I haven't received the refund yet, and it remained uncountable to follow up. The same goes for other two reps. What these people are doing in your organisation?
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We have given our 2bhk flat interior work to NoBroker Interior Design Services. We paid booking amount of 15K INR on 7th Jan 2023, then we have paid Rs. 11853 on 17th Jan 2023 to start. After that they took 2 months for design to complete design docket and after that we paid upto 50% payment of Rs. 297241 INR on 16th March 2023 as design sign-off. During execution phase no proper worker is assigned and there is no sign of completion. Only...

I subscribed to the Rs.6499+18%GST money back plan that guarantees refund if Nobroker cannot find me a tenant.

I found a tenant by simply putting out a TO-LET board in my apt within a month.

Nobroker team initially said they will refund and asked me for the Rental agreement I made with the new tenant.

After making me wait for more than a month and multiple reminders, they came back and said they will not give me any refund.

Need help to get back my money!

Thank you!!

I was requested for my Split AC servicing from Nobroker, No broker team has assign a service engineer Falak Jaidi, he came at my whom and suggested AC have less gas so need to refill gas as well coil also will repair he had given Estimate cost around 3300 he had promised after this work AC will run smoothly.

He did his job and gave his number and said if any issue will come related to this AC call me directly. after 5 to 6 days again AC cooling not working then i call him he came and said now your compressor is leakage i told him if compressor issue give me sometimes because compressor in warranty so will raised request with voltas team. i raised a request and voltas engineer came and found the compressor is found and again gas is low so he suggested please fill GAS. i orgue with voltas engineer that other engineer saying its acupressure issue then Voltas engineer said compressor is fine if any engineer will prove compressor is faulty i will give new AC. when same message i again conveyed the same message to No broker service engineer falak zaid he said ok sir please run AC when it will totally stop and will come to refill gas and said please change your indoor unit.

When i again call him one month he said sure sir will come when will reached noida but he never came. When I called him again he said my ID is not working so when it will activated it will check. i wait 5 to 6 days and again when i called him on 21st june he said i came in village due to eid festival will come on 30th june.
when i again call him on second july he had suddenly changed and came now your warront period is over so it will not cover in warranty when i told him i will complain about your service to Nobroker he said you can complain anyone no one will support to you.

when i called to to customer care number with my register number [protected] on [protected] first he listen my issue then he asked my number i given same number but they said its not your register number then i told him to check with my mail id and given this mail id he said not this mail id also wrong then i told him how it is possible i am getting all communication with this mobile and mail id then you can say its not registered.

My i know which type service engineer you have registered with you all customer trusting on your brand and services but your services engineer playing different roll and make frustrating to customer, second how your tele caller not able to identify.

We have enough proof for all above communication with recording and time for your reference few recordings and call timing attached.

Kindly look at this issue on priority and fixed it my problem or let me know next level escalation if you have or I will escalate in our manner legally because all communication and problems persist within a week of servicing and I think your service engineer is just trying to pass time.
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