NoBroker Complaints & Reviews

This company is sending leads, which sound so genuine and then backoff at the last moment. They even call you that i am coming to see the property i am just leaving will be there in 30 mins. We waited and waited they never showed up, and we stopped returning calls.
This has been repeated for several times.

Before making rent payment no document nothing asked... No requirement disclosed..

After payment they started asking for rental agreement. For this reason.. They make transaction reversal.. With 1000 rs i. E 2% extra charges... Im surprised to hear that... Becauae if they really require and mandatory to have rental agreement they must tell me prior to payment... After payment asking means they just want to loot.

I request you to take strict action against nobroker for fooling and looting customers.

I had a payment on 2/5/20. But amount not credited to mentioned account. Details attached.
Amount-50000

[censored] service, i waited the entire day no one came to pick up my products
I paid rs 733 and they wasted my 2 days
Imagine a company who avoids your call

Vendor - ramesh
Movement manage - poornima

Customer name - tapas das ulhasnagar

Trasaction date[protected], trasaction amount 24745, police station complaint is attached in the attachment.

Hi, a fraud transaction was incurred on 11 june 2020 at 13:04 for an amount of inr 19, 796. I got a call from [protected] (Fraud guy number). Please do not authorise this transaction and request you to refund the money back to my credit card.

It is an sbi credit card
Card number - * * * 0846

It is a request not to authorise this transaction and refund the money

I had booked movers & packers service from nobroker. One of the executive (Neha dubey) had approached me for availing nobroker service. After many calls i had agree to avail the services based on the promise neha dubey had given. Based on the confirmation, i was supposed to pay the token amount to confirm the service. I was shared a payment link which i followed and made the advance token amount. My shifting was scheduled on may 29, 2020 & the time slot given to me was morning 8am to 10am. I was informed that 2 days prior to shifting movement manager from nobroker will visit my house to assess the items available at home for shifting. No one visited my house till may 28. When i had called the customer care inquiring why the movement manager has not visited my flat to assess the items for which they replied saying we have understood your requirements and directly the transport team will come and do the shifting needful. On may 29, i waited till 12 pm wherein no body came from transport. After so many followups, transport team came to my place around 1 pm. After coming, to my surprise, i was told that there will be two rounds of transport as in one lot it is not possible to shift the entire items. I was constantly pushing nobroker team to visit my place to assess the items for shifting for which they never took my request seriously. Once the transporter informed me about two rounds, i started calling the nobroker team, and as expected everyone started ignoring my calls and never helped me with my requirements. I was left stranded on the shifting day and i had to cancel the nobroker service and opt for some other vendor where i had to pay additional 2k as the shifting requirement came all of a sudden to the transport.

Now, when i am trying to approach nobroker team for my refund, they are not responding properly and also sent a msg to me stating thanks for availing our service. They are big cheat when it comes to movers and packers service and the team is more pathetic as they can go upto any extent by giving false commitments to the customer for trapping them for paying the advance.

Hence, i request you to kindly help me getting my advance amount paid to nobroker. Also if possible the extra amount which i had to pay to other transport person.

Thanking you,
Krishnan

I paid my sister's rent through Nobroker on June 1 through her Nobroker account and my credit card. Nobroker have requested for rental agreement on her email address and SMS. But she's admitted at a hospital and couldn't act on the email and SMS within the 4-5 days buffer Nobroker had provided.

The moment I got an email about refund after 1% transacting charges and 2% deducted as penalty (since my credit card was used) we had checked her email account and sent the valid and authenticated rental agreement to their email box.

They are still refusing the refund of the penalty charges as we were a few hours late to respond. And they have charged me appprox Rs.970/- as a penalty for the rent payment worth Rs.32000/- and the customer care team is outright rude and unhelpful when asking about the charges.

They are not ready to consider even the health condition of the account holder as a reason for a couple of hours of delay even during the Covid-19 pandemic lockdown situation. Really bad experience. Not sure if I am likely to continue using their rent payment portal again.

When i called movers & packers for shifting my luggage on 1st june, they booked me on 7th june and asked me to pay rs. 900 in advance but i paid but call me on 6th june and your booking will be on 11th june. I said that and your money will increase to 7 thousand and i also agreed but on 9th june i called myself and then i got a call from no broker that your shift on 11th will be on 14th now... I will use no broker's service i'm very upset.. If you don't have workers available then don't take bookings and don't bother people you were just free to say sorry... Very bad service no broker i will never deal with this company again.. My money give me back

I got enrolled into nobroker.
I transfered them the money and activated my account on nobroker.com, after 3 days they called me and said, that they cannot search any tenants for my property and told that within 3 days i would get my refund.
Now its over 6 months, still not got my refund.

Hello

I had activated owner money back plan from nobroker of rs 7, 668.82 on 9th march 2020 which was a 60 day plan. Nobroker failed to provide tenant so ideally they should have initiated refund process on 9th may. However today as in 7 june, its almost a month after expiration of the plan and still they haven’t notified on when i will receive my money back.
Also the relationship manager is not replying with any updates he just says he has raised the concern team and not sure when they will revert. I have dropped number of mails and calls but no one is assuring on the pay back. They dont even provide any escalation team contact.
Its quite annoying and causing lot of inconvenience. Also when the plan was not bought i received around 10 calls daily to activate, now they are not even replying to mails. This was not expected. Nobroker has just given disappointment.

Request to help out

Hi shoib
I still dint recieve my money back.
Please refund my money as soon as possible

Regards
Vipul

On sat, 30 may, 2020, 2:21 pm v a, wrote:
Hi shoib

I dint recieve my hard earned money.
Paid on no broker for initial booking which was not served and there was no show by your vendor.

For your reference

2427rs paid on 15 may 2020
Pos 416021xxxxxx8944 nobroker technol
Ref num:[protected]

Request you to refund the money as soon as possible.

Regards
Vipul

On tue, 19 may, 2020, 3:16 pm shifting leads, wrote:
Hi v a,

We no broker, want to extend our sincerest apologies for the negative experience that you had with our vendor partner, strict feedback will be shared with the team. Want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
​
Regards,
Shoaib

On mon, 18 may at 3:47 pm, v a wrote:
Hi shoaib

Just to make a written note here what has happened.
There was no show and no pickup from nobroker so i asked genuinely for full refund. I dint request to cancel the movement.

Thanks
Vipul

On mon, 18 may, 2020, 3:39 pm shifting leads, wrote:
Dear vipul,
Greetings for the day!

As per your request on call, i have canceled your moment and initiated the refund, it will take 7-10 business working
Days to credit into your account.

Regards
Shoaib
Home store expert.

I had very bad experience with no brokers packers and movers shift services.

I have made an advance payment of rs 1410/- for shifting my home on 27-may-2020 and the scheduled on 01-jun-2020. After making advance, i followed them frequently and i got reply that you will be assigned with manager. But, no manager contacted me till afternoon on 01-jun. I packed my things and prepared for shifting. Tried to reach customer care multiple times on the day but didn't get proper response and also they replied that you made payment to different department so can't help. The funny thing is the payment link shared by their own people (Kirupa). Finally, i shifted my home with local people help.. Still i sent email and waiting their response for refund the advance amount. No one reached me so far. Customer support will attend the call and they will reply nicely that they will arrange for call back service and again no response. Please help to get my advance amount and some compensation for inconvenience caused by them.

Rajasekar

Chennai
[protected]

Hi,

From last two month i have been following up with the customer care regarding return of rented item (Refrigerator) as i moved to different location.

When ever i call to customer care, the response from the support is, within 24 to 48 hours you get a call regarding this.

But till date i have not received any call. Today is my last date in bangalore & i stay here in a rented house, will leave that house today. So i put this refrigerator here & after that i'm not responsible for any damage & misuse of this item. Also please stop this emi & return my advance amount.

Can some one act regarding this. Its been a worst experience with the nobroker & rentickle.
At-least respond to the customer queries and treat them properly.

Address:

65/5, 7th cross road, thigalarapalya

Hoodi garden, mahadevpura post

Bengaluru, karnataka 560048

Contact no. [protected]

I was looking for rental agreement for my house in chennai and got in touch with nobroker. It’s been 15 days i have paid the amount they requested but after that there has been no update to the query.
Forget about the resolution of my issue they are not even responding to the emails.
They promised rent agreement will be sent in 3-4 days. My tenant has been waiting for the same and now threatening to vacate the house. This is really irresponsible behaviour by these people.

Paid rent using their app paying 1% extra. Now they are accusing me of a fraudulent transaction and threatening to refund the amount with penalty of 2% if rental agreement is not uploaded within specified time.
I need either complete refund or payment to be credited to landlords account.

Hi team,

Very very disappointed with nobroker app.

I have not received my money. My tenant is asking to upload rental agreement on the app.

He has made a payment to me worth rs. 50500/- now there xecutive is telling that we need rental agreement.

We don"t have rental agreement and for refund also they are asking for 2% penalty charges.

I am suffering from liquidity crunch and they have put my payment on hold and charging unnecessary penalties.

Please take strict action against nobroker.

I just want either process my money in the bank account or refund it to cardholder without charges otherwise i am going to complaint against you in the forum for my loss.

Today a fraud transaction has been done from your farm, online debited my account by your farm, so pls refund my payment as soon as possible. i am not complete any type of transaction with you. and i have send you mail also at [protected]@nobroker.in,
so pls give feedback as soon as possible

I was paying the rent of rs.30000 to my owner account through nobroker from past 6 months, when i try to make payment in this month the payment was successful. But, the payment was put on hold and later on they sent below email:

“we have put your may's rent payment of rs.30, 000/- with reference no - nrp-1162606 on hold because our systems have detected it as a suspicious transaction that you might be making to your own / close associates bank account. Please send us a duly stamped valid copy of your rental agreement with rent amount and landlord name as mentioned by you for this transaction on or before 25/05/2020”.

They are saying that if rent agreement is not produced 2% of the amount will be deducted as penalty. They have already taken 1% as processing charges total 3%. They are taking the amount of the customer, without the purpose of the customer is not solved. If the rent agreement is required they would ask at the time of registration only.

They are telling that i will take 5 to 7 working days to refund the amount, still after deducting 3% i. E. Rs.900/-.
If they think of suspicious transaction, they should do complete reversal of transaction. But they will smartly deduct all possible fee and give you rest of the money.

Name kavya hs
Mobile [protected]

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