NoBroker Complaints & Reviews

Hi team,

Very very disappointed with nobroker app.

I have not received my money. My tenant is asking to upload rental agreement on the app.

He has made a payment to me worth rs. 50500/- now there xecutive is telling that we need rental agreement.

We don"t have rental agreement and for refund also they are asking for 2% penalty charges.

I am suffering from liquidity crunch and they have put my payment on hold and charging unnecessary penalties.

Please take strict action against nobroker.

I just want either process my money in the bank account or refund it to cardholder without charges otherwise i am going to complaint against you in the forum for my loss.

Today a fraud transaction has been done from your farm, online debited my account by your farm, so pls refund my payment as soon as possible. i am not complete any type of transaction with you. and i have send you mail also at [protected]@nobroker.in,
so pls give feedback as soon as possible

I was paying the rent of rs.30000 to my owner account through nobroker from past 6 months, when i try to make payment in this month the payment was successful. But, the payment was put on hold and later on they sent below email:

“we have put your may's rent payment of rs.30, 000/- with reference no - nrp-1162606 on hold because our systems have detected it as a suspicious transaction that you might be making to your own / close associates bank account. Please send us a duly stamped valid copy of your rental agreement with rent amount and landlord name as mentioned by you for this transaction on or before 25/05/2020”.

They are saying that if rent agreement is not produced 2% of the amount will be deducted as penalty. They have already taken 1% as processing charges total 3%. They are taking the amount of the customer, without the purpose of the customer is not solved. If the rent agreement is required they would ask at the time of registration only.

They are telling that i will take 5 to 7 working days to refund the amount, still after deducting 3% i. E. Rs.900/-.
If they think of suspicious transaction, they should do complete reversal of transaction. But they will smartly deduct all possible fee and give you rest of the money.

Name kavya hs
Mobile [protected]

ಅಮೌಂಟ್ ಕಟ್ ಆಗಿದೆ ಆದರೆ ಅದು ಅವರಿಗೆ ಹೋಗಿಲ್ಲ ಮತ್ತೆ ನನ್ನ ಅಕೌಂಟ್ ಗೆ ಬಂದಿಲ್ಲ

Nobroker website is doing fraudulent activities, i transferred my rent using this website to my owner and later on they sent below email:

We have put your may's rent payment of inr 10000 with reference no - nrp-1386888 on hold because our systems have detected it as a suspicious transaction that you might be making to your own / close associates bank account. Please send us a duly stamped valid copy of your rental agreement with rent amount and landlord name as mentioned by you for this transaction on or before 21/05/2020.

Why these people are not asking for rent agreement before the rent is even paid. They just want to charge customer of wrong charges and make money.

If they think of suspicious transaction, they should do complete reversal of transaction. But they will smartly deduct all possible fee and give you rest of the moeny. They have good name in frauds among india.

Guys whoever see this plz don't ever trust this company, they are the biggest fraud on internet.
First they take the money on the name of pay rent using credit card feature, then they don't transfer money to owner account,
Put money on hold and ask for rental agreement (Mind you they don't ask for any agreement when they take your money).
They when you call them they say they will refund but charge 2% of your total money without ever providing any service. Guys plz tell me how is it fair?? If you need to pay rent using credit card, there are better more trusted options available. Use cred application on mobile (Download from playstore). I lost my money don't lose yours.

Hello no broker,

Order id:hsri — 1

Complaint of not responding and not refunding amount.

My name is ravikiran k s & i have registered with no broker with mobile no. I have made a booking for packers & movers based on the promise from your executive team that on cancelation the booking amount will be refunded back to my bank account.

I have been following up with no broker customer care executives on the phone number[protected], i have called many times and got response saying cancellation taken and concerned team will get back to me. But no one turned up to calling me back or reembursed the money.

I'm not understanding what's happening here, when the no broker team wanted me to book a slot in advance because of covid 19 called me like 100 times to get me book the slot and promised me of refund if cancelled and now, when i want to cancel there is no proper response only and instead i was made to follow up you guys like anything and calling you guys lot of time to get my money back. Customer care guys make false promises to convince and get people to book, this is not fair.

Please do respond on this.

Regards,
Ravikiran k s

I registered for relax plan in february 2020 for a rental property in bangalore however due to lockdown declaration i had to come back to my native place and had requested my rm to hold the service till lockdown is lifted because till that time i cannot travel to see this property. Whatever leads my rm has ben sending me till then 95percent of them were not matching my requirements either. Now when i tried to check property through app i saw my plan has expired and while trying to reach out to the rm he is not reachable. So, precisely my money and time is wasted because nobroker wants customers to break rules of lockdown and check properties else forget about the money or service.

No broker took an advance amount through our account registered with mobile number - [protected] for shifting services.
However, they reverted confirming they will not be able to provide the service on the initial committed date.
We've been trying to reach their support for a refund since 5 days, but no response.
Please help us resolve this issue and get our money back.

On 24th april 2020 i have transferred my rent partial amount for rs. 55, 550/- to landlord account.. By evening i got message from no broker stating that your transaction seems to be not genuine.. Further to process rent advance i have to share my rental agreement within 27th april or they will deduct 2% and will refund the amount. It is not yet all fare. While processing my rent advance they have taken processing fees rs. 550/- & they have not process the rent advance to landlord account. How come they will again deduct 2%.

On 24th april 20 i had replied to no broker and mentioned that it is partial rent advance and not yet made the rental agreement. & also i am stucked in my native.

Further 25th april 2020 i have got a message stating that your refund request processed with deduction of 2% additional amount.

I have decided to take this issue to consumer court at the earliest.

They are fraud company. This is the new way of making money and fraud

I have an payment issue. Money was debited in15.04.2020 from hdfc credit card. But money was not credited in owner account. Because in that time accont place i put the card number so money was not credited in any custemor or owner accont. And i got the mail from nobroker.com (My april rent payment of inr 10, 000 with refence number no-nrp-1099850 was returned by our bank due to benificery details mismatch.) this msg. So please check that issue.

Dear sir / madam,

I am writing to you to raise an issue about:

The issue that i have experienced was: nobroker took rs 15000 towards renting my brand new furnished property but failed to provide regular updates once money was transferred to their account.
My numerous calls to so-called relationship manager were not entertained. My relationship manager changed twice within 1 month & the new one never contacted me.
I was told relationship manager would be the only person in contact with me (The owner) and he/she would take care of all things relating to viewing, renting, management etc. But she was never contactable on phone, whatsapp and emails.
There was a field relationship manager too (All manager's mind you) who called me something unrelated to his area of knowledge.
My flat keys were with a friend and there were 3 people communicating with me and my friend to take over the keys and it was a total mistimed and mis-communicated effort.

The whole nobroker relationship has left a very bad taste and i would strongly advise peope against relying on them. I could have put rs 15, 000 to a better use. Maybe tried nestaway, who dont charge upfront.

It occurred on: 31/03/2020

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Kartik narayan


Purva palm beach, off hennur road
Bangalore
560077

There was fradulent transaction through my credit card 5369077******** for rs 25250 on 12/04/2020 at 11:08 am.

Paid rent on 30th March, 2020, but still not credited into account.

Reference ID: NRP-952255.

Please let me know status on it.

There was fradulent transaction through my credit card 437551*5009 for rs 30300 on 2nd april at 8.16 pm.
Representative called me for getting offer for through your website and get double benefit,

Pls help me get refund of same

My email id is [protected]@yahoo.com
Mobile no [protected]

I recieved call at it was told he is representative of no broker and i will receive welcome reward on success full registration.
He asked me details for sucessfull verification which i shared with him. There was amount of rs 30300 deducted from my credit card.

I have even logged complain with police. If require can share fir details

I have paid a subscription of 18000 rupees to no broker for renting my house and the service from them is very poor. They don't have any professional people to deal with and they don't keep any of their commitments. Police verification of the prospective tenants was part of their service and when checked, they informed that this will cost extra. Why then this was included in their initial scope. This company is really cheaters. Even after 4 weeks from paying the money, other than the leads, i am giving their relationship manager failed to show the house to anyone else.

I have done an rental agreement for my flat in december 2019 and along with same had also paid for police verification purpose. I had also provided the required documents for the same but till today it has not been done. I have been calling no broker office for several times but they never reverted me with proper solution. Mr. Bandu (Relationship manager) has also been very irresponsible regarding the same. Yesterday again i called up nobroker office and a person mr. Sandeep told me that he will revert back with solution by today afternoon. He sent me a what’s app message that i have to share an otp which i will be receiving on my phone as this is a protocol to be followed for police verification purpose. But i m dealing with no broker for last 4 years and never had such type of issue while police verification process. So what is the problem this time? Was that a fake call asking for otp as i have not received any mail for asking the same. Please look into the matter seriously.

I am sending a payment on march 14, the payment of ₹ 20000 was made in the account of landlord, but today it has been made march 21, the payment has not received in landlord bank account. I have called no broker 50 to 60 times for the last 5 days. They say that your process is under process, your transaction is under process but they are not able to give a clear answer. Only speaking will be a credit today eod?. Very useless companies very poor. I want my payment refund or credit any how immediately.

Hello team,

I had initiated a rental process by paying a token amount of 10000 rs for an apartments with nobroker in last week of oct 2019, my rented house details #203, geetanjali pride ii, 5th main, 6th cross, malleshpalya, bangalore-560075. We were told all the maintenance and repair work will be done by 30 oct. But when we checked the status of the work only cleaning and painting was completed. Major part of the elecrical and plumbing task were not completed. Since we had to vacate our house on 30 oct, we occupied the house on 1 nov 2019 with these pending task related to electrical and plumbing as we were proimised it will be done in 2-3 days. But that didn't happen. Me and my family (My wife, 7 and 3 yrs old daugther) had to go through one of the worst days of our life. The plumbing were leaking, rusted, old and not working. The electrical fitting were not working or broken or hanging. Thanks to nobroker mainteance team who didnt come to complete the task nor did they respond to our phone call. Finally we were forced to complete the very basic electrical and plumbing task so that we can survive on 5 nov 2020. When we got the work done we found there were rat nest in our kitchen chimney. Thanks to great service which was done by nobroker team before we occupied the house. We followed up with the nobroker team to complete the rest of task. Then finally they started calling us for making payment of rest of advance amount. They said if we pay that we will finish the work. So i paid the rest 90k to them with hope the work will be completed. But as expected nobroker maintenance team didnt complete the work. We kept on following up with them till end of nov. Then nobroker team started following up with us for rent in 1s week of dec 2019. I denied to pay the rent nor sign the agreement till this repair work is done. They kept on promising and it never happened. Finally end week of dec 2019 they said the owner is not ready to pay for the same hence they cannot do the work. We will have to stay with these broken electrical and plumping work. Meanwhile during nov last week i started interacting with ishrath [ishrath. [protected]@nobroker.in] shared the whole story with her, and requested her to please refund our 1 lakh amount and help us vacate this apartment. For which she was not able to resolve the same. Finally all the pain and suffering came to an end. We were asked to vacate my rented house on or before 31 jan 2020 in the first week of jan by nobroker, because the owner has initiated cancellation of agreement with nobroker and will expire on 31 jan 2020. We managed to get a house in short notice and we vacated the house on 25 jan 2020. We got into and agreement that they will deduct, from advance amount and mainteance charges paid by me to do basic electrical and plumbing repair[105832], three months rent (22000x3=66000) and refund our amount in two installments (34000 & 5832). First part rs 34000 will be transferred on or before 24th dec eod after detecting 3-months rent (22000 x 3 = 66000) and second part rs 5832 after we vacate and settle electric bill. Since the inspection didn't complete on 25 jan we didn't handover the key to nobroker team. We had a discussion with the owner and nobroker on 26 jan about the same. Where the owner and nobroker agreed to get the inspection completed. I have handed over the key on 26 evening 7 pm ist to residents of 301, geetanjali pride ii 3rdfloor. As per the agreement over email, the inspection done on 25 and later after i handed over the key, there was no damages in the house nor there were any dues pending from our side. I was promised to get my 5832 rs after deducting electric bill for jan month 2020. Since there was not response from your side. I have done several email and phone follow up in feb & mar 2020 month. Tried to reach out to zaid [zaid. [protected]@nobroker.in) but there is not response from his side. I was promised callback but nobody has called several occasions. I have attached the screenshot of all these email conversations.

I request you to please process my refund. You may reach out to me to know the bank details for transfer of the fund.

Regards,

Biju balakrishnan

I had registered with nobroker.in website for getting my rent agreement done, with order id:[protected].

I had paid a security deposit of 7500 rs which was to be refunded after they receive back their remote access device. But the security deposit has still not been refunded even 2 months after the date it was promised. I have sent various emails and made numerous phone calls but still waiting for the refund. The details of the transaction are as below:

Amount: 7500.00
Payment type: rental agreement
Payment date :[protected]:52:18.0
Transaction id: 20191124111212800110168617799871180
Payment status: success