Aug 05, 2020
Updated by shreek08 text of conversation with their initial resolver
er support
Shreekanthask someone to pick up my call
Chat started
Ayushi joined the chat
AyushiAre you referring to rent payment?
Shreekanthyes - regarding charges recovered
AyushiCould you please help me with the NRP number?
Shreekanth2528736
second time charges recovered
resolution awaited for previous recovered amount
AyushiKindly share the Rental agreement to validate this transaction.
Shreekanth2151295
i do not have rental agreement
i have shared rent receipt and can share once again
Ayushiok
If RA is not shared with us then we will refund the amount with the deducted of 2%. and remaining amount will be refunded.
Shreekanthif you dont believe me you should not have taken money once again
please connect me to usman
AyushiPlease follow guidelines and norms before doing any payments, as we are clearly mentioned it on Portal.
Shreekanthwhy did you take money when you know that i do not have rent agreement from previous NRP in which you recovered 3%
AyushiPlease follow guidelines and norms before doing any payments, as we are clearly mentioned it on Portal.
ShreekanthPlease ask your supervisor to come on line
i are like a computer
AyushiUntil and unless you agree our terms and condition you can't proceed to pay
Shreekanth
please give me number of your supervisor
Ayushibo
You can contact us on[protected]
Shreekanthno one is picking up the line- i am placed on hold
i have called up two times
Ayushitry after some time
Shreekanthwhy ?
your company is too important that you cant call me back?
Ayushidue to heavy call flow call is not connecting
Shreekanthso your team can call me back? right
can you share email ID of a senior who can take action?
or his or her cell number?
matter is pending for more than a month
[protected]@nobroker.in
Shreekanth no one responds from that email except to repeat what you have mentioned- "we have clearly mentioned in Terms and conditions" i think your seniors are scared of talking tocustomers
AyushiYou can contact us on[protected]
Shreekanth are you a computer?
AyushiNO IR
sir
Shreekanthwhy dont you listen and respond to my problem? i have been struggling for past 1 month with zero resolution. will you like if this happens to you?
AyushiIf you feel that your transaction was genuine rent payment, please provide the supporting proof as requested.
Shreekanthwhy do you force me to have rent agreement?
I have declared her PAN; i deduct tax at source and landlord declares the income in her tax return
Ayushiwithout Rental agreement we are not be able to process the payment.Hence we will refund the amount back to your source account post deduction of 2%as mention in our terms and conditions
Shreekanththat is why i am saying i want to talk to your senior - you have zero authority except to repeat like computer
AyushiYou can contact us on[protected]
We have a specialized team that will be able to assist you on priority. Just drop an email mentioning your registered number on OLX at [protected]@olx.in.
Thanks,
Team OLX