NoBroker Complaints & Reviews

I had made payment of rs 7, 668.82 to nobroker.com under owners money back plan on 24/08/2019 by credit card and the ticket no. Is #3558871and mr anant naik was appointed as representative for letting out property. My property could not let out within 60 days. Inspite of reminders, i have not yet received the refund. Kindly do the needful.
Sumerchand surana

I have applied for rental agreement on 7th of december 2019. I need to discuss for the same to the concerned team. Addressing the issue is different, your team is incapable of giving a call back to me or routing my number to the concerned team since these days. Eah time the customer executive responds saying that i will get a call back. I have called numerous times on '[protected]' and requested to address my issue. Now no one picks up this number provided on their website '[protected]'. I have never experienced such a horrible customer service.
My money is deducted and no one bothers for service. Only before making payment i got call 5 times without any reason. Is that money only matters. I need my money back. Kindly take strict action on this.

From 8th of november 2019 i have been following up with the customer care, regarding the change of plan from commercial to tenant rental freedom plan.
When ever i call to customer care or via chat, the response from the support is, within 24 to 48 hours my plan will be changed, but the request has not be fullfilled for about 20 days. After 20 days, one of the customer relationship manager called me and said that i wont be able to subscribe any plan and nobroker will refund my amount back. Its been a month, i havent got any proper response regarding my refund amount. I have been mailing to the support team regularly but no response.
Can some one act regarding this. Its been a worst experience with the nobroker.
Atleast respond to the customer queries and treat them properly.

I am trying to get registered rent agreement done through nobroker. The service is pathetic and the team is highly irresponsible.
Initially, they were contacting quite often to convince that they would provide great and immediate service but as soon the payment is made, they are least bothered to complete the process and provide the agreement.
They have extremely poor communication within the team, asked for same information over a week from both o[censored]s (Owner & tenant), do not respond back to calls or messages, and never call back after promising a call back. I can keep writing but not worth my time. Has been more than 2 weeks that i am trying to get the agreement and still the biometrics process is not completed.
Id: nob_17221

Hi All,

I have requested for rent agreement and Police Intimation for my rent agreement. My rent agreement is complete but for police intimation I did not got any reply.
From last 2 weeks I am trying to reach out to no broker via chat option and always they say you will receive call back in two hours but I did not got any call.

Today I finally tried to call them on their customer care number: [protected] and they asked to call on other number i.e. [protected] and when I contacted them they again provided me new number i.e [protected]. when I tried to call me on this number they put me on waiting for 4min 23 sec and the the call got disconnected.

when I asked for escalation contact they did not provided it to me.

Could you please what action can I take against No broker.

I have been following up with nobroker team for last 3 weeks about my rental agreement. The start date of agreement was 15th nov'19 - till date the agreement is not yet registered.
There has been very poor communication as well as feedback on the status of the agreement work.
Team does not even pick up the calls. Relationship manager and other team members keep giving false assurances about reverting on the status but never bother to call back.

Hi,
I renewed my plan premium 999/- last week to search house for rent, i’m suddenly unable to search the house in particular locations in omr (Perungudi, thoraipakkam, karapakkam) when i fill my requirements in the filter options, but when i try some other locations in filter option i’m able to search it. Kindly fix the problem asap as i need to shift the house most probably in omr within 15days.
Thank you!

No broker outsources the movers and packers to some local vendor. They took appointment by 2pm for the relocation amd came by 630pm. The no broker executive said very conveniently that his shift is over and he will put some other executive as moving manager. They force to take insurance, there is no proper receipt given acknowledging the insurance what it covers etc. Everytime we call they say we will have the executive call back. But no one calls. They took my goods worth 3 lakhs and no receipt given for the goods taken. No representative confirmed.

They only talk big words to book your service. Dont rely on them. They go for the cheapest, unprofessional vendors and then try to extort more amount saying the goods are more.
Now i dont have any receipt for the goods i have given, no payment confirmation for the balance amount paid and this is an intercity transfer from mumbai to bangalore. I dont know where my goods are and by when it will reach me.

No broker outsources the movers and packers to some local vendor. They took appointment by 2pm for the relocation amd came by 630pm. The no broker executive said very conveniently that his shift is over and he will put some other executive as moving manager. They force to take insurance, there is no proper receipt given acknowledging the insurance what it covers etc. Everytime we call they say we will have the executive call back. But no one calls. They took my good worth 3 lakhs and no receipt given for the goods taken. No representative confirmed.

They only talk big words to book your service. Dont rely on them. They go for the cheapest, unprofessional vendors and then charge double the amount.

Now i dont have any receipt for the goods i have given and this is an intercity transfer from mumbai to bangalore. I dont know where my goods is.

On 17/09/2019 i purchased (Rs. 7668 /-) a plan from nobroker.in (Moneyback plan) to get us a new tenant, and however nobroker.in has failed to provide one. Since this plan is for 2 months and nobroker has failed to get us new tenant - the refund amount should be given back. Now that they dont bother to refund and weeks after they say we will get back to you - and no one comes back. Please help me to get the refund amount.

They have taken an advance payment and promised me that the registration would be done in 5-7 days as the biometric machine is to be sent to haryana. It's been more than 15 days and they have not done anything. They have stopped replying to my mails and not answering my calls. They have failed multiple times after given commitments. The worst part is they don't call you and update about anything. You have to chase them and beg them to complete the process. They still dont it. Pathetic customer service. Would never try their service again and won't recommend this to anyone.

Nobroker - my application number is nob_16766 for your reference. If you do not resolve this by tomorrow, i shall escalate further.
Mr. Gupta, mr. Agarwal & mr. Garg, i am sorry to say, this company is nowhere near or moving towards your vision.

Reserved for alexa 2bhk and paid full amount and submitted all documents on 7th of november but the furniture not yet delivered each time they are giving different excuses and not even refunding the money, order no:1653, no broker is not trust worthy in terms of credibility and customer service, i need my refund with immediate effect.
Thank you
Regards,
Vaishali

Hi,
I had subscribed to the super money back plan which promises a refund if i don't get a tenant through your plan. Unfortunately till 60days and uptill now haven't got any tenant through no broker for my 1bhk flat in vakola.
It has been 9 working days since the expiry of my plan on the 16th of november and i have a written mail from my relationship manager kanchan kumari mentioning i will get the refund within 7-10 working...

I have made rent payment on 6 nov 2019, through my credit card, from nobroker.in app, as amount not been credited to given owners account, as transaction amount amount got returned to nobroker. I request them to refund the amount, since 15 days, as they told stard time is 7 days, yet not recived amount back to my card, so kindly inform to refund my amount as soon as possible and i mentiondd transaction rp no - 293187

Thanking you

I had taken a money backplan from nobroker.com, it was stated during the sale a well in their website that full money will be refunded if the plan expires and house for rent was not found through them. However, now they are refusing to pay back the money telling a reason that money will be refunded only if you find house through other sources but if you didnt find a house at all they will not refund. This spreading lies and tricking consumers buying something.

I have hired no broker for notorized agreement. Once i have deposited the fees after that there was no response. Every time i need to call them and ask for next step. During our discussion they told it will take 2 days to get the document and now after 15 days they are sending me draft. Also there is no booking id after payment. This is really helpless situation and no commitment what so ever. I'm pissed off with the service.

I had made a rent payment of Rs. 35000 + Rs. 350 processing fee, through NoBroker.

RP: 332549

The payment was made by me on 17th November but did not credit to Landlord's account till date. As per message from NoBroker it was supposed to be done by 19th Nov. NoBroker customer care said the payment failed and it would be re-initiated on 20th Nov morning. But till now we are unsure about the status of the fund. Neither they are escalating the matter nor they are giving a meaningful reply to my repeated emails sent to them asking about the status, I need urgent help.

This is to bring to your notice that i have been following up on my rental agreement since past 3-4 days not getting any proper response from your side.

When it was about getting money from me, your team was very proactive and used to follow up with me every done but after that seeking money from me they have become unresponsive and unprofessional. Instead of them looking after my agreement, it is me who have to call them at least twice a day just to remind them about my agreement. They have been telling me that i will receive a call from biometric team but its been three days, i have received none.

I have requested my owner to visit my place on 17th nov'19 just for this biometric verification but now i got to know from relationship manager (That too i called him, no proactive communication from them) that they wont be able to do biometric verification on 17th.

This is sheer unprofessional behavior from your team and a kind of mental torture and harassment for me to call them everytime and follow up with them.

I request you to kindly intervene and suggest the way forward.

I have not found a tenant but i received this email message yesterday: we are pleased that you've have found the right tenant through nobroker. To stop you from receiving more enquiries, we will be delisting your property from our site.

So either this is a major error or they are cheating me out of the services that are due for 45 days from oct 4. Even though my account shows active, no tenant data is available, and i am not able to contact the relationship manager. I have also not got any response from nobroker since yesterday.

This is to bring in notice that fraud payment transaction has been carried out by some unauthorized person with you as per detail under:
Axis credit card xx6466 at nobroker technologies on 13/11/2019 at 15:30 of rs. 40400.00

Here i wish to point out that i am the owner of the credit card and the one who used it in the said transaction.

I solemnly declare that i have neither used the credit card myself nor authorized the unknown fraud person to used it on my behalf to make any payments.

I have taken up the matter with the legal authorities and concerned bank so as to prosecute the unauthorized person having made the payment with my credit card.
I request to look into the matter at your end and take necessary steps to apprehend / blacklist the person having commited the criminal offence.

Please resevers the amount immeditely..