NoBroker Complaints & Reviews

This complaint is regarding nobroker company. I tried to use their services to find a tenant for me. For a change i thought i will take assistance of no broker so that it will be easier for my parents. However not to be.. This is how it went

Once i got to their website and just enquired about the plan i and my parents were flooded/spammed with so many calls and emails. I was in talk with one person called lily fron no broker and in the interim my parents were getting calls as well from other guys from no broker all.

Lily was constantly reaching out to me to get into the plan. She was prompt with any queries as well. Ofcourse her job was to get me in. She explained me all the plans available and suggested me "owner super moneyback plan (Around 11.5 k including gst" since she said that if they cant find a tenant within 60 days they will return the money without any questions. Since i trusted her/nobroker and plan looked straightforward (Atleast on paper/their website) i didn't enquire much and enrolled

I enrolled on dec 5th. The moment i enrolled the lady whom i was in contact with (Lily) these many days kinda told bye bye and said someone from no broker will call me shortly who will also be my rm. I got an automated email with the name and contact details of my rm. Since my rm didn't call, i called at the number given. That was a generic number and no one picked. I even sent an email to which no one responded. I called customer care of no broker and they said the so called rm is busy and some one else will call.
I and my parents - none o[censored]s got any call.
The main point (By lily) to quickly enroll me into the plan was because weekend was approaching and many people will come to inspect the property. And here i am on friday (Dec 6th) without even knowing who my rm is.. It was all confusion
I called up lily again and she said she will arrange a call back from someone. Got to know my rm is a lady called mary (Not sure why did they send emails initially
With different rm, 2 different people) by now i already got to know its useless. Because the easiest thing normally a company can do is arrange a spoc. And on top of it rm mary looked clueless. It appeared she called for sake of calling as she had absolutely no idea about my property. I had shared all tge details over web and again to lily before enrolling. Things like sqm of house, amenities etc it took good 30 mins or so and was pretty use less. This is the only time i spoke to her after which it was almost impossible to reach her.
Btw she also asked me how much deposit and rent am expecting to which i said 80 k deposit and 15k rent.. Both negotiable. I also told her that i had no clue about real estate market in bangalore these days so we will take it as it comes based on demand. But i was not adamant at all. But she insisted people will ask for negotiation and told she will put 1 lac as deposit for now..
On dec 7th sat i tried reaching out to mary to see if someone is coming over for inspection, if keys are collected etc. No response
On dec 9th she says the keys are with frm. I was like can you give me frm's details so that i know if it is true (Ofcourse i just asked the number of frm but was not blunt)
There was no response until 11th. Even i tried calling her mobile number. All i want to know is if keys are collected, are there any leads etc. But to no avail.
(Afterall lily wanted me to enrol quickly was she claimed there were people lined up over the weekend.) anyway i was sure now they are not gonna do anything. Because good companies will keep the client informed. The whole point of taking this plan was for peace of mind (Ofcourse not the case)

I reached out to lily again and said that my rm doesnt even pick the call, doesnt keep me informed.
On dec 12th mary says she was busy and will call me 6pm ist which she never did. Just buying/wasting time techniques

On asking her multiple times on dec 15th mary sends me a message that keys are not collected at all? I was like all these days you were lying? I didn't follow up at all after that and i found a person on my own on dec 20th. I informed the same to cancel my membership and refund the amount. They wanted to see the agreement. I got a deposit of 50k and 15k

After i asked to cancel the membership another lady popped up from no where who is apparently another rm of mine (Which was never told btw). She was hiding where am not sure until now. Her name i guess is vikita. Apparently she is the boss of mary. Atleast she claims to be. I was like what are you gonna do now? Why cant mary or lily refund my money.
(They just need another face to reject my refund).

I was in touch with vikita for good 2 weeks or so. She told she will ask the management and process my refund. Then she comes and says cant refund because the deposit i got is only 50k. When i asked her that i would like to talk to your manager she said i cant as she is the last point of contact which was funny. I mean if they claim what they claim to be (A big no broker company), there must be someone whom vikita is reporting to. All absurd reasons

Long story short... They are trying to find lame reasons not to refund. I told them below points but they responded like any unethical companies would do (Tried to find excuses to resort to my money). Here are the points

1) you failed to keep me informed.. Didn't even get a single lead let alone actually taking some one to property
2) deposit thing would have made sense if you actually got someone and if i would have denied citing deposit as reason.. They failed to get even a single lead.. Moreover the whole process was completely chaotic with no one bearing any responsibility
3) i always told them that am flexible with deposit. Based on demand ofcourse... We had only one phone call (Dec 6th one which i mentioned above as long and useless one) and they never asked what is the least i want to go... I told them negotiable. Am always flexible with deposit (Even with last tenant i was flexible and didnt charge much)
4) they put absolutely 0 effort and now refusing my money back

They have breached my trust and am harassed mentally. It is so tough to digest cheats/frauds like these

Such a fraud app, very conveniently using companies act and making fraud.
How kattapa killed bahubali, the same way nobroker app is cheating customers.
If rent agreement is important, then you don't have to even proceed further.
After deducting from credit card, they are holding money and claiming high transaction fee. Really this is very waste and shameful for social financial platform.
Paytm is thousand times better than this.
My transaction i'd is nrp 459578.
Deducted one percent commission before and holding transaction.
I called to representatives they are telling it is very big app, located in 14 locations. All are one and same. All are ncr, that is delhi. They divided delhi as six to seven parts.
Whatsoever please dont rely this app.

I had taken a Super Money Back Plan by paying Rs 11, 798.82/- on 25th Nov 2019 valid for 60 days for letting out my appartment in Bangalore (Order ID[protected] through their Marketing person Shivam K. Of NRI Dept and i was assigned a Relationship Manager Ms Mary Christena. The purpose of taking the plan was that being an NRI i could not be physically present in India to show my flat every time someone wanted to visit.

During...

Rajith from nobroker called me and asked for the rental agreement. I have sent the copy of the rental agreement on 29th jan (Already sent nobroker on 24th jan). But not yet received the fees 2450 inr even after submitting the rental agreement even after 8 days.

No response from nobroker on my messages after 31st jan.
—
Fri, jan 31, 11:42 am (8 days ago)
To me

Hi manigandan,

I have forwarded the concern to our concerned team and they will revert to you with an update.

Regards,
Rajith m r

—

Thank you
Manigandan on behalf of m durgadevi

I had made a transaction first time by using this nobroker app. I have given a duplicate name by mistake but without giving any warning transaction got proceed to further steps. After deducting money from my account they came back like your transaction seems suspicious you have to upload some documents. I reached to customer care officer for the same and they are responding very rudely to me. I even asked them that why they have charged transaction fee for my failed transaction. My main concern is if the documents is more important for there transaction they should mention in the very first page of the transaction or if the transaction doesn’t have the sufficient details they could have declined it there itself but not like this. I can make sure that even submitting my concern wont get my money back but at least going forward they will not do this to their customers.

Dear sir/madam

This is to bring in notice that fraud payment transaction has been carried out by some unauthorized person with you as per detail under:
Sbi card xx4911 at
Nobroker technologies on 05/02/2020 at 16:31 & 16:34 of rs. 40398.99 & rs. 9822.04 respectively

In this regard, i wish to point out that i am the owner of the credit card and the one who used it in the said transaction.
I solemnly declare that i have neither used the credit card myself nor authorized the unknown fraud person to used it on my behalf to make any payments.
I have taken up the matter with the legal authorities and concerned bank so as to prosecute the unauthorized person having made the payment with my credit card.
I request to look into the matter at your end and take necessary steps to apprehend / blacklist the person having committed the criminal offence. I have attached the dispute form and i will complaint the police of central crime branch also. I scanned the copy and sent to you. Pls find out the files. Please reserves the amount immediately..
Thanks!
Mohammed sazid
Contact no-[protected]

Hi my name is aquib i have transferred my rent to my owner through no broker.com but not transferred to his account received a email stating need rental agreement shared through email id and called there customer support they are telling that they will charge 4% and they will refund back which is 2499 without providing any services they and not responding and they are disconnecting the call please can u help me out in this

Not receiving any response after filing a complaint. Detailed mail was already shared to no broker. Amount of 49999 was not yet credited to my account... Complaint raised once i have received an email from no broker and i have written including to ceo of no broker but so far i havnt recieved any response through call or email...
My transaction number is nrp-482540

Please note that as per agreement your relationship manager is required to inform me and workout on my property. But since from the beginning he was on leave and by that time he revert back my flat was rented out. Hence i told him that he was not serious and handle my case properly as he was on leave. As no effort and work done from your end refund my amount. Also note that i spoke with him that once tenet come we will negotiate the deposit amount also. Hence i requested to stop advertising and customer for the same. Also inform him to cr said amount in my account. Also inform concern no brokerage account and authority to refund my paid amount for ranting out as per agreement. My account details are their with company account dept.

Looking forward for good association with you and no broker

Hi no broker, as discussed
I have paid 8000 rs for relationship manager services to help sell my house

90- days validity

Today is the 85th day (Can i be more pateint than this?)

And all i got in return is

1. 2 appointments

2. Updates every 4 days on what the relationship manager is working on

3. Updates on rm leaves. About 35-40% of the days

Please let me know if this is justifiable in any sense of the word.

And i get rude responses every time i raise this and the fact that tey follow the process.

I am not paying for the process.

All i expected is more appointments

I need to talk to the senior management now not the team or the leads. This is completely unacceptable.

Thanks,

Karthik

[protected]

Hi team,

I have created an account to get one deal like on his portal. They use to create one inactive account and said that they will activate in next 24 hours. I called him after 24 they said that there is some technical problem and they will activate it in next 12 hours. I again called him in after 40 hours. Now they said that it's not free you will have to purchase the subscription.

If they say "noborker.in" and even want money to activate an account then there is no point. It's totally fraud.

Please ask them to play the recording to you of the interaction that happened with me and his executive.

Mob: [protected]
Email id: [protected]@gmail.com

I have taken nobroker super money back plan on 17th of november 2019. The main reason for me to take the plan was the money back guarantee. For 2 weeks there were no activities from nobroker side. Relationship manager barely given any information regarding their activity. No apartment photo has been taken and posted as promised in their website to my knowledge. I was disappointed after getting no reply to my countless messages. So i tried another source to find a tenant. After the agreement been made with my new tenant i requested nobroker for a refund. Till date there were no formal communication been made by nobroker showing reason for not refunding.

I have attached 1) the email that promised about the photoshoot. But to my knowledge photoshoot never took place
2) payment detail
3) activity shown to me on nobroker app on november 25th 2019
4) activity shown to me on nobroker app on december 3rd 2019

I had taken a Super Money Back Plan by paying Rs 11, 798.82/- on 25th Nov 2019 valid for 60 days for letting out my appartment in Bangalore (Order ID [protected] through their Marketing person Shivam K. Of NRI Dept and i was assigned a Relationship Manager Ms Mary Christena. The purpose of taking the plan was that being an NRI i could not be physically present in India to show my flat every time someone wanted to visit.

During the 60 days since i took the Owner Super Money Back Plan, I had some very bad and disappointing experience with my RM
Mary Christena which I conveyed to Nobroker via email to [protected]@nobroker.in on 24th Jan 2020. I believe the concerned Customer Care/ NRI Dept in Nobroker should have through my grievances regarding my RM - Mary Christena and ensure none of the other Nobroker customers feel cheated/disappointed/harassed in future.

In the initial days there were hardly any visits of tenants happening though leads and rejections by RM-Mary Christena appeared in my NoBroker App. Then there were days when no response to my queries came from my RM so the whole purpose of creating a Whatsapp group for close coordination between RM, Field Manager and Me (flat owner) was defeated.

Then there were instances of my RM admitting that she could not reach or contact some tenants prior or post visit. It was a surprise to me that in spite of having Field Manager along with the tenant during flat visit, the RM could not touch base with the interested tenant.Then there was a case where my RM confirmed that a tenant Sandeep was interested in renting my flat but wanted me to talk to him directly. I wondered what the role of a dedicated RM was if i had to do all this on my own. Then the very next day my RM informed that Sandeep was not interested in my flat. Therefore i felt my RM was highly deceiving and unreliable which calls for some serious introspection by the concerned dept head in Nobroker.

Then, 2 days before the Plan expired my RM Mary Christena gave incorrect information regarding a tenant that he was willing to pay Feb month rent but when i spoke to him he denied the same. Even the rent was not as expected, but my RM finally gave me a shocking reply that refund is denied as I only denied her tenant. This is clear harassment of a client, particularly an NRI who cant directly come to your office or meet you to escalate issues. This kind of treatment meted to customers is definitely uncalled for and disappointing. I wish NoBroker Customer team escalates my case to concerned department to ensure that such RMs are not assigned to any customer.

Since the plan validity of 60 days got over by 24th Jan 2020 but my RM Mary Christena could not find me a tenant meeting the criteria agreed at the time of taking the Super Owner Money Back Plan from Nobroker, i requested a refund via a mail dated 24th Jan 2020.

I have shared all details of my experience via mail to [protected]@nobroker.in with evidence of Mary Christena's poor service and harassment in a chronological manner but no feedback yet from Nobroker Customer Care except a ticket #4248672 generated promising to revert with a resolution with 24hrs on the 24th Jan 2020 but 9 days have passed with no resolution or reply. Customer Care of Nobroker has my whatsapp number to call me for a clarification and expedite the refund but so disappointing that no action till date.

How is it professional that Nobroker Refund policy states that if i find a tenant from other source at a rent/deposit lesser that the amount quoted at the time of taking the plan no refund will be made while Nobroker could not find me a tenant matching the agreed rent/deposit within the 60 days validity period but denying a refund??

Looking forward to some professional approach in processing my refund at the earliest from Nobroker.

Parameshwaran

I had paid 7500 odd rs for money back plan offered by no broker, since i did not get a tenant i was told by the relationship manager refund will be given i got a mail from no broker on 10 oct that a refund has been initiated & will reflect in 7 to 10 days, no refund is received & after several follow ups till date no mails answers nor refund received, one day a person called from no broker saying we have paid refund to my bank which i have...

I have paid a rent of 49, 000 to my house owner on 20th jan and received a mail from nobroker stating that they hold the payment and need a rental agreement on or before 24th jan. So i had sent the rental agreement on 24th jan at 2.00pm.

But i have received the below mail on 25th jan. So it indicates that they deducted the fees without verifying that whether i had sent the rental agreement.

When i called them there is no proper response and no reply for my email asking for escalations or their manager's phone number.

—
Hi m durgadevi,

We have refunded inr 47040 for your january rent payment with reference no - nrp-354267. The refund has been made to the original mode of payment due to non-receipt of rental agreement from your end. We have charged you inr 2450 towards nobroker pay service fees as per our terms and conditions. Please note that the refund may take upto 7 working days to reflect in your account and you can track the refund using the refund reference number: 20200125111212801300168555557935835

Please contact us at [protected]@nobroker.in or call us at [protected] for any queries
—

So please get my money rs.2450 back from nobroker at the earliest.

Thank you
M durgadevi

Hello

I was chased by the marketing team everyday to take up a paid service with assured rental for my property. With great faith in the brand i went ahead with the 12000 rs plan where they give u back ur money should nobroker not put ur property on rental in 60days.

I was assured of leads every 4 days which i could review and look at the pipeline and progress for this paid service. I was assigned a dedicated rm and a field manager who i was told would be very responsive.

The promises made by nobroker were far from real.. T's been 3 weeks today and neither do i get calls from my rm with updates nor have i got a single lead or a single viewing for my property. I don't forsee getting my money-back either.

Pathetic service.. Poor follow up and money making scam.

Pls avoid and go the traditional way of payin a full month rent to a broker who gets paid after ur rental is closed.

Transferred 50000 as rent, No Broker replied as suspicious transaction and holded the transaction. Requested for rental agreement and i had submitted, but they rejected and No Broker is stating that amount subtracting 2500 would be deposited back to source in 7 days.

Unnecessarily charged 2500 for the service they had offered.

No proper response from customer care once i contacted.

Dear sir,
i have made wrong account transaction rupees 4900 (Charges 99 /-) on 11th nov 2019, from 11/11/2019 to 15/11/2019 i spoke to no broker customer care i didnt get any proper response from them. Again iam waited more than 10days, the no broker team said you have to contact your bank. On 27/11/2019 i have raised a complaint in my bank (Pls find the attachment below), the bank have freezed the amount 4900 /- in the wrong benifisiary account (Account no.:[protected] and contacted to that person (Wrong benificiary name : sriram. K). Mr. Sriram has given the letter to bank like (The amont 4900 is not mine pls reverse it to mr. Lokesh account). After that on 16/01/2020 the bank has transferred the amount 4900 /- to no broker's bank ( yes bank account number :[protected], ifsc : yesb0000001 ) (Pls find the below attachment), from 17/01/2020 to till date i have sent so mails and calls, but they didnt picked up. They rejected my calls & mails. Pls do the needful to me.

Note :
1. My icici account account number :[protected]
2. Mr. Sriram (Wrong benificiary) got the message from his bank, service request number sr[protected]

Thanks & regards,
Lokesh g
Contact :[protected]

Hi,
I took super relax plan for hyderabad house rental (Property located in beeramguda, rama chandra puram) in nov 2019, as part of terms if my property is rented out by other sources other than no broker, then they have to refund my amount, i have been assigned to a relation ship manager: christina mary, she rarely reply/ saw the messages and she never responds to my calls/ messages/ call back requests.

I thought taking super relax plan will give some relax, forget about relax from the time i opted the plan after few days the tensions started because of their unprofessionalism.

However by god grace my house rented by some other source which i submitted the rental agreement also in jan 2020, however i have not received my money as per my terms and conditions

Thanks,
Hari (Krishari1144)

Hi consumer complaint team,

I did transaction in no brokerage.com rs 50, 000-00 by using my credit card from nrokerage.com.

Nobrokerage team holded the transaction and stated that the transaction suspicious one and asked me rental agreement then i taken rental agreement from nobrokerage.com by paying 700 rs then shared the same again they are saying the document is not valid.

They are taken my 50k thousand rs and charged 4% on that amount +500 rs charged for the transaction and 700 rs for rental agreement and the remaining amount refunded to me back to my credit card ie[protected]=46800 rs got back.

When i spoke to customer care why the amount has reverted with less then they are not saying valid reason and not accepting to reverted complete amount.

Un necessary i was charged around 5000 rs for the transaction.

I have all proofs with me which i can provide to file consumer complaint on this.

Thanks,
Ramesh peddi.
+91-[protected]
[protected]@gmail.com