NoBroker Complaints & Reviews

Hi team,

I have created an account to get one deal like on his portal. They use to create one inactive account and said that they will activate in next 24 hours. I called him after 24 they said that there is some technical problem and they will activate it in next 12 hours. I again called him in after 40 hours. Now they said that it's not free you will have to purchase the subscription.

If they say "noborker.in" and even want money to activate an account then there is no point. It's totally fraud.

Please ask them to play the recording to you of the interaction that happened with me and his executive.

Mob: [protected]
Email id: [protected]@gmail.com

I have taken nobroker super money back plan on 17th of november 2019. The main reason for me to take the plan was the money back guarantee. For 2 weeks there were no activities from nobroker side. Relationship manager barely given any information regarding their activity. No apartment photo has been taken and posted as promised in their website to my knowledge. I was disappointed after getting no reply to my countless messages. So i tried another source to find a tenant. After the agreement been made with my new tenant i requested nobroker for a refund. Till date there were no formal communication been made by nobroker showing reason for not refunding.

I have attached 1) the email that promised about the photoshoot. But to my knowledge photoshoot never took place
2) payment detail
3) activity shown to me on nobroker app on november 25th 2019
4) activity shown to me on nobroker app on december 3rd 2019

I had taken a Super Money Back Plan by paying Rs 11, 798.82/- on 25th Nov 2019 valid for 60 days for letting out my appartment in Bangalore (Order ID [protected] through their Marketing person Shivam K. Of NRI Dept and i was assigned a Relationship Manager Ms Mary Christena. The purpose of taking the plan was that being an NRI i could not be physically present in India to show my flat every time someone wanted to visit.

During the 60 days since i took the Owner Super Money Back Plan, I had some very bad and disappointing experience with my RM
Mary Christena which I conveyed to Nobroker via email to [protected]@nobroker.in on 24th Jan 2020. I believe the concerned Customer Care/ NRI Dept in Nobroker should have through my grievances regarding my RM - Mary Christena and ensure none of the other Nobroker customers feel cheated/disappointed/harassed in future.

In the initial days there were hardly any visits of tenants happening though leads and rejections by RM-Mary Christena appeared in my NoBroker App. Then there were days when no response to my queries came from my RM so the whole purpose of creating a Whatsapp group for close coordination between RM, Field Manager and Me (flat owner) was defeated.

Then there were instances of my RM admitting that she could not reach or contact some tenants prior or post visit. It was a surprise to me that in spite of having Field Manager along with the tenant during flat visit, the RM could not touch base with the interested tenant.Then there was a case where my RM confirmed that a tenant Sandeep was interested in renting my flat but wanted me to talk to him directly. I wondered what the role of a dedicated RM was if i had to do all this on my own. Then the very next day my RM informed that Sandeep was not interested in my flat. Therefore i felt my RM was highly deceiving and unreliable which calls for some serious introspection by the concerned dept head in Nobroker.

Then, 2 days before the Plan expired my RM Mary Christena gave incorrect information regarding a tenant that he was willing to pay Feb month rent but when i spoke to him he denied the same. Even the rent was not as expected, but my RM finally gave me a shocking reply that refund is denied as I only denied her tenant. This is clear harassment of a client, particularly an NRI who cant directly come to your office or meet you to escalate issues. This kind of treatment meted to customers is definitely uncalled for and disappointing. I wish NoBroker Customer team escalates my case to concerned department to ensure that such RMs are not assigned to any customer.

Since the plan validity of 60 days got over by 24th Jan 2020 but my RM Mary Christena could not find me a tenant meeting the criteria agreed at the time of taking the Super Owner Money Back Plan from Nobroker, i requested a refund via a mail dated 24th Jan 2020.

I have shared all details of my experience via mail to [protected]@nobroker.in with evidence of Mary Christena's poor service and harassment in a chronological manner but no feedback yet from Nobroker Customer Care except a ticket #4248672 generated promising to revert with a resolution with 24hrs on the 24th Jan 2020 but 9 days have passed with no resolution or reply. Customer Care of Nobroker has my whatsapp number to call me for a clarification and expedite the refund but so disappointing that no action till date.

How is it professional that Nobroker Refund policy states that if i find a tenant from other source at a rent/deposit lesser that the amount quoted at the time of taking the plan no refund will be made while Nobroker could not find me a tenant matching the agreed rent/deposit within the 60 days validity period but denying a refund??

Looking forward to some professional approach in processing my refund at the earliest from Nobroker.

Parameshwaran

I had paid 7500 odd rs for money back plan offered by no broker, since i did not get a tenant i was told by the relationship manager refund will be given i got a mail from no broker on 10 oct that a refund has been initiated & will reflect in 7 to 10 days, no refund is received & after several follow ups till date no mails answers nor refund received, one day a person called from no broker saying we have paid refund to my bank which i have...

I have paid a rent of 49, 000 to my house owner on 20th jan and received a mail from nobroker stating that they hold the payment and need a rental agreement on or before 24th jan. So i had sent the rental agreement on 24th jan at 2.00pm.

But i have received the below mail on 25th jan. So it indicates that they deducted the fees without verifying that whether i had sent the rental agreement.

When i called them there is no proper response and no reply for my email asking for escalations or their manager's phone number.

—
Hi m durgadevi,

We have refunded inr 47040 for your january rent payment with reference no - nrp-354267. The refund has been made to the original mode of payment due to non-receipt of rental agreement from your end. We have charged you inr 2450 towards nobroker pay service fees as per our terms and conditions. Please note that the refund may take upto 7 working days to reflect in your account and you can track the refund using the refund reference number: 20200125111212801300168555557935835

Please contact us at [protected]@nobroker.in or call us at [protected] for any queries
—

So please get my money rs.2450 back from nobroker at the earliest.

Thank you
M durgadevi

Hello

I was chased by the marketing team everyday to take up a paid service with assured rental for my property. With great faith in the brand i went ahead with the 12000 rs plan where they give u back ur money should nobroker not put ur property on rental in 60days.

I was assured of leads every 4 days which i could review and look at the pipeline and progress for this paid service. I was assigned a dedicated rm and a field manager who i was told would be very responsive.

The promises made by nobroker were far from real.. T's been 3 weeks today and neither do i get calls from my rm with updates nor have i got a single lead or a single viewing for my property. I don't forsee getting my money-back either.

Pathetic service.. Poor follow up and money making scam.

Pls avoid and go the traditional way of payin a full month rent to a broker who gets paid after ur rental is closed.

Transferred 50000 as rent, No Broker replied as suspicious transaction and holded the transaction. Requested for rental agreement and i had submitted, but they rejected and No Broker is stating that amount subtracting 2500 would be deposited back to source in 7 days.

Unnecessarily charged 2500 for the service they had offered.

No proper response from customer care once i contacted.

Dear sir,
i have made wrong account transaction rupees 4900 (Charges 99 /-) on 11th nov 2019, from 11/11/2019 to 15/11/2019 i spoke to no broker customer care i didnt get any proper response from them. Again iam waited more than 10days, the no broker team said you have to contact your bank. On 27/11/2019 i have raised a complaint in my bank (Pls find the attachment below), the bank have freezed the amount 4900 /- in the wrong benifisiary account (Account no.:[protected] and contacted to that person (Wrong benificiary name : sriram. K). Mr. Sriram has given the letter to bank like (The amont 4900 is not mine pls reverse it to mr. Lokesh account). After that on 16/01/2020 the bank has transferred the amount 4900 /- to no broker's bank ( yes bank account number :[protected], ifsc : yesb0000001 ) (Pls find the below attachment), from 17/01/2020 to till date i have sent so mails and calls, but they didnt picked up. They rejected my calls & mails. Pls do the needful to me.

Note :
1. My icici account account number :[protected]
2. Mr. Sriram (Wrong benificiary) got the message from his bank, service request number sr[protected]

Thanks & regards,
Lokesh g
Contact :[protected]

Hi,
I took super relax plan for hyderabad house rental (Property located in beeramguda, rama chandra puram) in nov 2019, as part of terms if my property is rented out by other sources other than no broker, then they have to refund my amount, i have been assigned to a relation ship manager: christina mary, she rarely reply/ saw the messages and she never responds to my calls/ messages/ call back requests.

I thought taking super relax plan will give some relax, forget about relax from the time i opted the plan after few days the tensions started because of their unprofessionalism.

However by god grace my house rented by some other source which i submitted the rental agreement also in jan 2020, however i have not received my money as per my terms and conditions

Thanks,
Hari (Krishari1144)

Hi consumer complaint team,

I did transaction in no brokerage.com rs 50, 000-00 by using my credit card from nrokerage.com.

Nobrokerage team holded the transaction and stated that the transaction suspicious one and asked me rental agreement then i taken rental agreement from nobrokerage.com by paying 700 rs then shared the same again they are saying the document is not valid.

They are taken my 50k thousand rs and charged 4% on that amount +500 rs charged for the transaction and 700 rs for rental agreement and the remaining amount refunded to me back to my credit card ie[protected]=46800 rs got back.

When i spoke to customer care why the amount has reverted with less then they are not saying valid reason and not accepting to reverted complete amount.

Un necessary i was charged around 5000 rs for the transaction.

I have all proofs with me which i can provide to file consumer complaint on this.

Thanks,
Ramesh peddi.
+91-[protected]
[protected]@gmail.com

I have taken relax plan from no broker on 13th jan 2020 with the assures promise that they will get me 1bhk flat on rent at pune. However initial relationship manager assigned did not come to office for 3-4 days and in his absence not single nb employee was appointed to look after.
The properties showers were outside of our preferences and some of them were misleading. For e. G. No broker mentioned that one particular property is less than year old, however upon visiting the same, we found it is 10+ years old property. As we are now fed up of because this, i want my money put in relax plan to be refunded from nb.

Thanks
Raj kotecha
[protected]

I had taken a postpaid plan for finding tenant through no broker they assigned one rm who is a hopeless guy he uses to take leaves instead of finding tenant one fine day i got the tenant by other resources but nobroker deducted 8500 from my credit card without intimation which is a crime.

So don't go for no broker all are cheater there including staff

Tenant tried paying rent on my referral. This is the worst app we have ever tried for a payment. He has few months rent pending and thought to clear it. But i was fool that i suggest him nobroker. I came in their hoax with the banners of instant transfer and using cc. The maine things were hidden at the bottom with smal letters tnc which is equivalent to negligibly visible. They asked him for rent agreement, which we didnt made. I asked them to take the processing fees and refund me the rest of money. But they are charging double to me.
In addition to processing fees they are charging 4 percnt of the total amount.
Whn we buy some item and when it gets cancelled whatever may be the reason is. If the transaction gets cancelled, you will get full refund. Here is not the case like this. You got trapped and you have to pay the fees for using nobroker like its the biggest mistake of your life. They are real money makers in this way. Such a waste app and website. Even they are not zero brokers. They charge you fees for it.
Worst worst worst app
Nrp-326820

I posted rent ad 1yr back, i never subscribed to their spam messages then still nobroker sends me messages to reactivate ad, there is no way to stop such messages.
They should have provided a link to unsubscribe such messages but there is nothing. Please help to stop these spam messages from no broker.com

I have written mail to nobroker multiple times but no use. I even deleted nobroker account, twitted complain no use.

Please do the needful. Thank you so much.

I had booked movers and packers from NoBroker. I had also paid for the insurance for my goods which i needed to shift from Bangalore to Vadodara. I had made the payment for the insurance on 26th December, but i am yet to receive the insurance certificate from the company. Even after numerous calls, I am yet to receive the certificate. Also the customer care representatives are also not helpful. I need to raise the claim for my damaged goods and due to non availability of the certificate, i cannot raise the claim.

First i put a free ad in the nobroker site to give my 3 bhk flat for rent. Then i started getting many calls from them daily to go for the paid services. Hearing the promises from them, unfortunately i took the money back plan of 6500. But i got a tenant through 99 acres three days after that and i submitted the rental agremt also... After tat no response from nobroker for my continuous mails and calls also..

I feel cheated despite taking the highest package of 12000 rs for handling my case on top priority, the property is still not rented, even after keeping options very flexible. The realtionship manager was suddenly changed without notice and explaining details of case to next relationship manager which shows lackadaisical attitude of no broker.com. Poor show.

I was called by so called sbi executive (Lady) for details about reward points for shopping with sbi credit cards till date and asked for card 4 digit no and cvv no.
Since i was in the busy with my schedule without thinking much into it i fell into the trap and as a result around rs 17k was debited from my credit card.
Do not know why they connect to only sbi card holders and whoever it is they must be taken to task. The phone no is not switched off and the no from which call was made was [protected].
They should be tracked by cyber cell and strong action should be taken to dupe people of their money... Hope the cunsumer complaints forum takes this seriously before these people rob other innocents of their hard earned money.

Had a very bad experience with nobroker as i had booked a movers and packers service with them for 6th of jan and had a confirmation on mail 15 days before.
I had also paid initial amount to them.
But today at 8:00 pm they call me and say that the amount they had confirmed on mail is not accepted and they want me to pay 4000 more.
Now i don't have any option as only 1 day is left and they are taking undue advantage of my situation

Every time i paid, it was instant but this time i had to send two months rent of 65000. As it exceeds 50k and i had to give my landlord's pancard details. But, mistakenly i had given my pan details instead of land lord's. This time the payment got late. I sent repeated mails to them but no response. Please clarify me will it be a problem or payment is getting late as it exceeds 50k. Please help me to resolve the issue or refund the money.
Here is the reference number of the transaction.
Nrp-117913