NoBroker Complaints & Reviews

I have paid rent using credit card last month with no broker and was successful. Again this month I repeated the same transaction but asked for documents for verification. I have submitted all the documents including police noc but NO Broker has rejected the transaction and charged fees and refunded the balance amount. I want to escalate this issue badly as no one answering or getting back to me regarding this. Only they have sent me one message regarding the charges and refund. I am staying with my dad on rental basis and paying rent. Agreement already in my dad's name.

NRP-2733106

We had posted our property add on no broker site. After which multiple call had come to me regarding upgrading of my property by paying 3500 rs to get tenant faster. So i paid and bought their plan on 16th august which is only 45 days plan. I was provided with relationship manager whose number was given but she is not responding us. After multiple calls to their call centre only once she replied and was rude and very badly behaved. Its been 7 day from that till then no one is contacting us and on our calls they are either rude or they disconnect our calls.
If they cannot find tenant they should return our money back as this way they are cheating and enacting innocent people money. This is clear fraud.
I don't care what's their matter i would request them to return my. Money back. We don't care about their poor services.

NoBroker service is so bad that they don't even call us back once collect the money. Took a 45 days package is its over now but no leads, no house visits so far and hardly got any calls from the RM.

Guys its a money looting company. Thankfully I did not go for the money back plan but still lost some 3.5K

Nobroker is utterly unprofessional company, but zero RM support. I has paid for services in May 2020 and was assigned Harshal Jadhav as my RM. He has been giving excuses around covid for delays, but stopped responding from June.
Now most of the services are open in Mumbai, but he is still unashamed and totally unethical person to get the issue closed. I just hope he understand who is raising this and reaches out to me.
Customer service is again pathetic.. just like a puppet says someone will call me in 1 hour, but never happens. Additionally there us no escalation email or contact to reach.
Summary, these are unprofessional and unethical bunch of people, not worth to transact with. Think to avoid and get your work done from elsewhere. I learnt it the hard way

I paid a security deposit of Rs 500 through NoBroker for renting a single bed furniture. The company refuses to initiate a refund.

I have opted for money back plan for Rs 7668 on May 31st 2020, my Relationship Manager Sangamesh told he has processed the complete refund on Jul 17th and I'm keep on chasing they intiated the refund for Rs 2556 on Auh 15th, now I have asked another Relationship Manager Sruthi, she informed that I have opted for dropout plan, but I haven't asked for dropout and even with discussion with Sangamesh / Sruthi he didnt informed me about dropout and told complete amount will be refunded. Relationship manager Sangamesh and Sruthi cheated me, you can check the call recordings.

Hi,

False promises given by nobroker and not refunding my money.

When i took the service, i was told that the deduction would happen only if i opt to continue the service.

I am not interested in continuing the service.

Pls reverse the transaction and pay me back the amt 3537.60 rs.

My registered mobile number is [protected]

I was taken their packers and movers service and insurance as well initially they have provided me a dummy sbi insurance policy and moved the house hold things thinking that no damage will happen, then their was a damage in one of the house hold belonging and they said please submit all the images and all which i have submitted to them and then after few call they have given another insurance policy this time not sbi and told that insurance team is working i am following up and they are keeps telling me its in progress since last one month

Let me take the person name is kuldeep.

Sir,

Fraud transaction done through nobroker technologies on 6th aug 2020, 4:21 pm for the amount of rs. 40, 400 /-my card ending with 1205.

I had bought a refundable package of 60 days from nobroker. It's been more than 60 days and they still haven't returned the amount. I have already raised a complaint with the district forum for customer redressal for fraudulent activities including cheating of consumer....

Reference: nrp no. 2616429

With regard to the above reference number, i made a rental payment of
₹6, 500 on 7.8.2020. After the deduction from my credit card, the payment to my owner was withheld asking for rental agreement. I uploaded it on 8.8.2020. The payment is still not processed after 4 days. If i cancel the payment, they are levying 2% charges and the loss for the customer would be 3% given the 1% convenience charge already charged while making the payment. This "no broker" platform looks to be involved in many fraudulent transactions and illegal activities. Complaints galore online. Their customer care sucks. It takes ages to connect calls, then automatically cuts after 10 minutes of holding. There's no complaint number given.

We might be constrained to initiate legal proceedings at the consumer redressal forum as it amounts to deficiency of services to compensate for the waste of time, mental agony, acts amounting to "the trader resorting to unfair trade practices" and "deficiency of service" as per the
The consumer protection act, 1986 and several other applicable laws like the weights, standards & measures act. There has been an infringement of rights of the consumer.

Owner plan was purchased on 13 mar 2020. As per the terms, if nobroker can not rent the flat within the specified duration, the money paid to this plan (Rs. 7668.82 /-) must be returned to the customer.

As per these terms, since the flat was not rented out, e-mail was received from nobroker on 2nd july 2020 saying refund has been initiated. This mail also confirmed that within 7-10 working days, money would be reaching my account.

But, it has been more than 40 days since the refund was initiated, money never came to my account. Numerous follow-ups over mail/phone, but absolutely no response from nobroker.

Dear sir / madam,

On 4th jul 2020, i paid twice with amount rs 3538.82 and rs 4130.00 to nobroker.com for the plan 'money back plan'. This plan is to take their help to find out suitable tenant in 60 days else they give guarantee to give the money back.

1. After long discussions with many people from nobroker includingester/bidyut/ajay and mohammaed), on 2nd day (5th jul) of the payment the plan was activated by new rm mr hassam sharif[protected]

As dedicated rm he took few details to be posted in their portal which were not proper. He also informed me that he will inform me incase he is on weekly off.

2. I called him up on 6th jul 2020, but could not reach him. Never got any call back too.
3. On 7th jul 2020 after lots of try i could able to connect with mr sharif and explained him the things to be completed and he agreed. I have the recording too. He never updated the same in portal. I sent him in mail too, but he never did the necessary things.. It s quite frustrating.
4. On 8th jul 2020, he never did any changes and i informed the same to another senior person mr gopal krrishna.-[protected]
I explained him the same. He advised me to send a mail with all concerns with escalation. I did the same.

Issues in nobroker:
1. On 4th july i paid money, but plan was activated on eod 5th july after lots of calls and followup
2. On 6th july i tried to contact sharif, but could not reach him.
3. On 7th july i could contact sharif after sevaral calls and informed about the security deposit issue. He
Was supposed to send a mail. As i didn't receive the mail, i sent him a mail with datils. But no changes happened.
4. No updates found on 8th july too. No calls from sharif after 4 days too.

—

5. Today again i tried to reach mr sharif several time but failed to connect. I informed the same to mr gopal for solution. As per gopal's instruction i sent escalation mail to concerned team and cc' to gopal.

6. Today after long wait i got a call from another rm mr sahid and his behavior was very unprofessional. Again i escalated the matter and got a call from mrs shavana whoc is the supervisor of mr sharif. I expalined the same to her. She informed me that the plan is not yet activated. I was really shocked with the kind of carelessness attitude of nobroker people. I immediately told her that i am totally frustrated and please do the complete refund. She said she had informed her mmaager mr rajkumar.

7. I got a call from mr rajkumar[protected], and i found him not trustworthy as after all harassments to customers he tried to defend his people.
8. Finally on 10th jul 2020 mr rajkumar arranged a call from new rm mrs nazima begum from nobroker.
I had discussion with nazima and decided the final rent, deposit etc. Asked her send a mail to me she sent the confirmation mail.
9. On 11th jul 2020 i got a tenat from other source which was matching as per the amount provided to nobroker (Mrs nazima). I informed the same to nazima on 12th jul 2020 and she asked me to sshare the rent agreement. I shared the same on 13th jul 2020. She accepted that and sent to finance for refund.
10. After lots of follow ups she confirmed me that finance approved the refund and asked me to share a cancelled cheque so that the amount will be refunded to my account.
11. After that i have followed several times with nazima and she used to say that the approval is done, it is in process for final refund process.
12. On 7th aug 2020 i sent a mail for status, and i got replied from nazima that finance rejected the claim which is really pathetic and unprofessional.

So i request you please help me on this.

Regards,
Debakanta
[protected]

Hi i transferred 40k from my credit card and while paying they have not asked for any document but after payment i received email saying to upload document, i said i don't have document then i got confirmation that after deduction of 2% we will refund your money, again i called customer care i explained each and everything to one lady, simply i said why nobroker not asked after document at the time of payment it should be mandatory then she said i understand ok i will talk to my team you will get full refund. But after sometime i received mail saying your money is refunded after deduction of 2% this is fraud.

My nrp-2539469.

Dear sir /madam
Am Kumaran from Chengalpattu am a gas lifting worker( kuli), please note that one fraud transactions was done at nobroker technologies from sbi credit card today 06.08 2020 at 12.30am, kindly cancel this transactions as it was fraud and all relevant document submitted to sbi credit card team and police station at Chengalpattu, please find details of transactions.
06.08.2020 nobroker technologies
Rs. 40, 400/- please take immitiate action against this fraud and immediately cancel these transactions. Please contact me for further information, if any, please help to resolve this

Dear sir /madam
Am kumaran from chengalpattu
Am a gas lifting worker (Daily kuli) working in indan gas company, please note that the one fraud transactions was done at nobroker technologies from sbi credit card on today 06.08.2020 at 12.40 am, kindly cancel this transactions as it was fraud and all relevant document submit to sbi credit card team and police station at chengalpattu, please find the details of transactions,
06.08.2020 nobroker technologies
Rs. 40, 400 /-
Please take immitiate action against this fraud and immediately cancel these transactions, please contact me for further information, if any, please help to resolve this,

They are supposed to deliver my agreement but no one is responding. I have paid the amount aswell. I want refund

Ref. Nrp 2457689

This was the message i had received on 31st july, on initiating the rent payment from the nobroker rent pay platform.

Hi mohit,
You have successfully initiated your august rent payment of inr 52000.00 (Processing fees of inr 520.00 charged extra). We will deposit the money to beneficiary's bank account by 03-aug (Mon) and notify you once it is credited. Please quote nrp-2457689 for assistance.
Nobroker pay
[protected]

Till date the amount is not credited. I have been following up with nobroker, they are saying that the payment has been marked suspicious and they will resolve it. I am calling since yesterday, half the time there is no one to receive the call and by god's grace when they are answering, they are saying, we will get it resolved, but it's not happening. I am forced to suffer from the embarrassment, from my landlord on the rent credit.

They are highly unresponsive and their executives have no clue what to say, as all the time the standard response is, we will escalate it, god knows where is this getting escalated.

I had taken ownership plan on june 18th 2020. Initially on the 1st week there were around 4 tenants who showed up to see the property. Then after that not even single person came to visit the property. The relationship manager 1st rakesh gowda was not following up on any of the leads and i used to take initiative and ask/update on the leads. Then got the relationship manager got changed but it didnt help me much since again there were no leads. So for 1 month there is no show of tenants to visit the property and my ownership plan is getting over in 1 week. Now the no broker is telling the plan covered no show which is insane. They are not ready to refund the money also. I wasted my money taking ownership plan and my house is also vacant.

Hence i would like to lodge complaint that owners are mis-used and mislead by no broker to take ownership plan and then the kind of service they provide is pathetic. No one come to visit the property and plan gets over. And we owner are made fools by shelling out money in the name of trust and brand.

I want full refund of my money with the mental and emotional damage caused by no broker

Was in contact with Mr. Syak Iqbal since Saturday i.e. 1st August 20. He briefed me about two services, first the prepaid plan and second the post-paid plan. Since it was Saturday, I said let me look for myself for couple of days since it was weekend. After spending two days I planned to avail the services. On 3rd I called the customer care and requested a call back from Mr. Syak, he called me at 06:03 pm and asked me to go with the prepaid plan. Proactively he shared me the payment link as well. Once the payment was successful, he called me for the confirmation. The conversation started smoothly until he said that I have been assigned with an area manager. When I requested that can the area manager be changed with a male person as until then I was under impression that the one area manager assigned to me will be physically assisting me in finding the desired flat. I asked for the replacement only thinking about the toll taken and the security if in case of late hours while searching the property. Shockingly this was the moment where I came to know that there would not be any “PHYSICAL ASSISTANCE” and the assistance would be only provided online. Then I enquired that why was I not told about this earlier before doing the payment. He kept on arguing and kept on saying that I had briefed you regarding this earlier. I said NO you never briefed me on this ever and had you did so, I would have reconsidered as I wanted a physical assistance since I have limited knowledge of the area and surroundings. But he kept on justifying himself that he had informed me about this earlier. Later I told him, had he briefed me I would have never requested to change the area manager since she would have been online and anyways would not be physically assisting me. Mr. Syak had nothing to say on this. When I asked to transfer the call to his superior, he denied. Later when I asked for the refund, he said that its non-refundable. After lot of persuasion he said that the quality team will investigate the call record and accordingly the senior will be calling. A guy named Ashish, confirming himself to be senior called me at 8:10 pm and started briefing about the plan. When I inquired as why the plan was not briefed properly, he hung the phone and never called again. Today its nearly 24 hours since the plan got active, still have not received a single call from Nobroker assisting me on my search. If this is the service on DAY ONE, I wonder what kind of services anyone can expect from them. The main motto of extracting money had been achieved by giving false commitment and misguided information. I request the management to refund my money Rs. 3538.82 at the earliest without wasting a day.