NoBroker Complaints & Reviews

Hi,
My payment has been held on hold because one of your systems identified the transaction as suspicious and asked me to submit the bill. I asked my lanlord, he said he couldn't provide the bill to me. So, I asked you to reverse the transaction without any charges and I told you not to charge me with 2% and didn't authroize to deduct the amount. But, you charged with (1+2)% of the paid amount. I have a few questions for them to answer:

1) you charged me with 1% amount for transaction as a service charge. Just because you haven't completed the transaction, I don't that you have any right to charge me with same 1%.
2) you have marked my transaction as suspicious, suspicious implies doubtful. Just because you are doubtful about something. It doesn't give you the right to charge with additional 2%. You have every right to deny the service to me, but you don't have any right to charge me for the same. It is like guilty until proven innocent. Just because I couldn't able to provide the bill to you doesn't make the transaction non genuine. You can charge additional 2% and make the transaction move forward. But for reversing you cannot charge me with additional 2%. It is like you have been travelling in a train and somebody pulled the chain and ticket collector charged you with 1000rs just because he is suspicious about you.
3) if you don't want any of your customers not to make a transaction without a bill. Then there has to be a compulsory option to attach a bill to move the transaction forward. It is like you want customers without bill to make a transaction, so that you can charge them.
4) Your terms and conditions doesn't make any sense to me.
I mailed you the same but I don't get any response from you.
Please reply to me ASAP.

Thanks.

On august 1st 2020 i used nobroker movers and packers to shift from nikoo homes-1 bhartiya city to footprints, chokannahali as it was the cheapest option i could find for local movement in bangalore. My customer reference no : hspm-861775

They assigned a movement partner - aksa alliya packers and movers. (Babu: [protected]) and assured me that the movement experience will be good and insurance is not required for such a short distance. Trusting what i heard, i booked the service without insurance.

Apart from the horrendous movement experience, a few glaring highlights
- the booking as communicated by nobroker on call was for 3 helpers + 1 driver. The movement partner arrived with 6 people total out of which 1 person was mentally disabled. (This was admitted by movement partner after being summoned to police station for questioning post reporting theft of items)

- after payment was done to nobroker, the vendor named babu was furious that it was not done directly to him and proceed to verbally harass me over the phone while his labours waited in the new society i just moved into. After calling nobroker customer care (+91-[protected]) and post a gruelling hour later, the issue was resolved.

- a week after cleaning the mess they made and rearranging things i have discovered that thefts have taken place during the movement. Total amount of goods stolen is amounting to almost rs 30, 000. Most expensive stolen item is a smartphone: nokia 7 plus, i have the box and bill but phone has vanished, and a wonderboom bluetooth speaker. On contacting nobroker, they were quick to shift the blame to me for not personally carrying valuables but after explaining to them that a used phone in a box in my wardrobe was not as important as cash or jewellery at that time, they quickly shifted the blame to the movement partner for legal action.

- police complaint registered in sampegahalli police station against the movement partner. Lost article (La) report no. 094843/2020 on 07/08/2020 for the missing phone as it is the only thing that can be tracked by police. Movement partner and labours involved were summoned to police station on 09/08/2020 for questioning. No desirable outcome achieved.

Desirable resolution is for nobroker to be held responsible for misleading customers with false promises and taking zero accountability for thefts and reimbursement for the total amount of goods stolen either from nobroker or the movement partner. I can provide box and bill of everything that is stolen as proof of ownership.

Hello everyone dont use nobroker app it has hold my 40000+ rs since 5 days and they are not refunding the amount and customer service people are not responding and they wont respond to email as well nobroker app is cheating the customers, it is [protected]% fake app many people are struggling with this app indian govt should ban this app

I purchased the relax plan of nobroker to rent out my flat. But after payment, nobroker had not helped to rent out my property. No fruitful efforts made to rent out properrty.

I have paid rent using credit card last month with no broker and was successful. Again this month I repeated the same transaction but asked for documents for verification. I have submitted all the documents including police noc but NO Broker has rejected the transaction and charged fees and refunded the balance amount. I want to escalate this issue badly as no one answering or getting back to me regarding this. Only they have sent me one message regarding the charges and refund. I am staying with my dad on rental basis and paying rent. Agreement already in my dad's name.

NRP-2733106

We had posted our property add on no broker site. After which multiple call had come to me regarding upgrading of my property by paying 3500 rs to get tenant faster. So i paid and bought their plan on 16th august which is only 45 days plan. I was provided with relationship manager whose number was given but she is not responding us. After multiple calls to their call centre only once she replied and was rude and very badly behaved. Its been 7 day from that till then no one is contacting us and on our calls they are either rude or they disconnect our calls.
If they cannot find tenant they should return our money back as this way they are cheating and enacting innocent people money. This is clear fraud.
I don't care what's their matter i would request them to return my. Money back. We don't care about their poor services.

NoBroker service is so bad that they don't even call us back once collect the money. Took a 45 days package is its over now but no leads, no house visits so far and hardly got any calls from the RM.

Guys its a money looting company. Thankfully I did not go for the money back plan but still lost some 3.5K

Nobroker is utterly unprofessional company, but zero RM support. I has paid for services in May 2020 and was assigned Harshal Jadhav as my RM. He has been giving excuses around covid for delays, but stopped responding from June.
Now most of the services are open in Mumbai, but he is still unashamed and totally unethical person to get the issue closed. I just hope he understand who is raising this and reaches out to me.
Customer service is again pathetic.. just like a puppet says someone will call me in 1 hour, but never happens. Additionally there us no escalation email or contact to reach.
Summary, these are unprofessional and unethical bunch of people, not worth to transact with. Think to avoid and get your work done from elsewhere. I learnt it the hard way

I paid a security deposit of Rs 500 through NoBroker for renting a single bed furniture. The company refuses to initiate a refund.

I have opted for money back plan for Rs 7668 on May 31st 2020, my Relationship Manager Sangamesh told he has processed the complete refund on Jul 17th and I'm keep on chasing they intiated the refund for Rs 2556 on Auh 15th, now I have asked another Relationship Manager Sruthi, she informed that I have opted for dropout plan, but I haven't asked for dropout and even with discussion with Sangamesh / Sruthi he didnt informed me about dropout and told complete amount will be refunded. Relationship manager Sangamesh and Sruthi cheated me, you can check the call recordings.

Hi,

False promises given by nobroker and not refunding my money.

When i took the service, i was told that the deduction would happen only if i opt to continue the service.

I am not interested in continuing the service.

Pls reverse the transaction and pay me back the amt 3537.60 rs.

My registered mobile number is [protected]

I was taken their packers and movers service and insurance as well initially they have provided me a dummy sbi insurance policy and moved the house hold things thinking that no damage will happen, then their was a damage in one of the house hold belonging and they said please submit all the images and all which i have submitted to them and then after few call they have given another insurance policy this time not sbi and told that insurance team is working i am following up and they are keeps telling me its in progress since last one month

Let me take the person name is kuldeep.

Sir,

Fraud transaction done through nobroker technologies on 6th aug 2020, 4:21 pm for the amount of rs. 40, 400 /-my card ending with 1205.

I had bought a refundable package of 60 days from nobroker. It's been more than 60 days and they still haven't returned the amount. I have already raised a complaint with the district forum for customer redressal for fraudulent activities including cheating of consumer....

Reference: nrp no. 2616429

With regard to the above reference number, i made a rental payment of
₹6, 500 on 7.8.2020. After the deduction from my credit card, the payment to my owner was withheld asking for rental agreement. I uploaded it on 8.8.2020. The payment is still not processed after 4 days. If i cancel the payment, they are levying 2% charges and the loss for the customer would be 3% given the 1% convenience charge already charged while making the payment. This "no broker" platform looks to be involved in many fraudulent transactions and illegal activities. Complaints galore online. Their customer care sucks. It takes ages to connect calls, then automatically cuts after 10 minutes of holding. There's no complaint number given.

We might be constrained to initiate legal proceedings at the consumer redressal forum as it amounts to deficiency of services to compensate for the waste of time, mental agony, acts amounting to "the trader resorting to unfair trade practices" and "deficiency of service" as per the
The consumer protection act, 1986 and several other applicable laws like the weights, standards & measures act. There has been an infringement of rights of the consumer.

Owner plan was purchased on 13 mar 2020. As per the terms, if nobroker can not rent the flat within the specified duration, the money paid to this plan (Rs. 7668.82 /-) must be returned to the customer.

As per these terms, since the flat was not rented out, e-mail was received from nobroker on 2nd july 2020 saying refund has been initiated. This mail also confirmed that within 7-10 working days, money would be reaching my account.

But, it has been more than 40 days since the refund was initiated, money never came to my account. Numerous follow-ups over mail/phone, but absolutely no response from nobroker.

Dear sir / madam,

On 4th jul 2020, i paid twice with amount rs 3538.82 and rs 4130.00 to nobroker.com for the plan 'money back plan'. This plan is to take their help to find out suitable tenant in 60 days else they give guarantee to give the money back.

1. After long discussions with many people from nobroker includingester/bidyut/ajay and mohammaed), on 2nd day (5th jul) of the payment the plan was activated by new rm mr hassam sharif[protected]

As dedicated rm he took few details to be posted in their portal which were not proper. He also informed me that he will inform me incase he is on weekly off.

2. I called him up on 6th jul 2020, but could not reach him. Never got any call back too.
3. On 7th jul 2020 after lots of try i could able to connect with mr sharif and explained him the things to be completed and he agreed. I have the recording too. He never updated the same in portal. I sent him in mail too, but he never did the necessary things.. It s quite frustrating.
4. On 8th jul 2020, he never did any changes and i informed the same to another senior person mr gopal krrishna.-[protected]
I explained him the same. He advised me to send a mail with all concerns with escalation. I did the same.

Issues in nobroker:
1. On 4th july i paid money, but plan was activated on eod 5th july after lots of calls and followup
2. On 6th july i tried to contact sharif, but could not reach him.
3. On 7th july i could contact sharif after sevaral calls and informed about the security deposit issue. He
Was supposed to send a mail. As i didn't receive the mail, i sent him a mail with datils. But no changes happened.
4. No updates found on 8th july too. No calls from sharif after 4 days too.

—

5. Today again i tried to reach mr sharif several time but failed to connect. I informed the same to mr gopal for solution. As per gopal's instruction i sent escalation mail to concerned team and cc' to gopal.

6. Today after long wait i got a call from another rm mr sahid and his behavior was very unprofessional. Again i escalated the matter and got a call from mrs shavana whoc is the supervisor of mr sharif. I expalined the same to her. She informed me that the plan is not yet activated. I was really shocked with the kind of carelessness attitude of nobroker people. I immediately told her that i am totally frustrated and please do the complete refund. She said she had informed her mmaager mr rajkumar.

7. I got a call from mr rajkumar[protected], and i found him not trustworthy as after all harassments to customers he tried to defend his people.
8. Finally on 10th jul 2020 mr rajkumar arranged a call from new rm mrs nazima begum from nobroker.
I had discussion with nazima and decided the final rent, deposit etc. Asked her send a mail to me she sent the confirmation mail.
9. On 11th jul 2020 i got a tenat from other source which was matching as per the amount provided to nobroker (Mrs nazima). I informed the same to nazima on 12th jul 2020 and she asked me to sshare the rent agreement. I shared the same on 13th jul 2020. She accepted that and sent to finance for refund.
10. After lots of follow ups she confirmed me that finance approved the refund and asked me to share a cancelled cheque so that the amount will be refunded to my account.
11. After that i have followed several times with nazima and she used to say that the approval is done, it is in process for final refund process.
12. On 7th aug 2020 i sent a mail for status, and i got replied from nazima that finance rejected the claim which is really pathetic and unprofessional.

So i request you please help me on this.

Regards,
Debakanta
[protected]

Hi i transferred 40k from my credit card and while paying they have not asked for any document but after payment i received email saying to upload document, i said i don't have document then i got confirmation that after deduction of 2% we will refund your money, again i called customer care i explained each and everything to one lady, simply i said why nobroker not asked after document at the time of payment it should be mandatory then she said i understand ok i will talk to my team you will get full refund. But after sometime i received mail saying your money is refunded after deduction of 2% this is fraud.

My nrp-2539469.

Dear sir /madam
Am Kumaran from Chengalpattu am a gas lifting worker( kuli), please note that one fraud transactions was done at nobroker technologies from sbi credit card today 06.08 2020 at 12.30am, kindly cancel this transactions as it was fraud and all relevant document submitted to sbi credit card team and police station at Chengalpattu, please find details of transactions.
06.08.2020 nobroker technologies
Rs. 40, 400/- please take immitiate action against this fraud and immediately cancel these transactions. Please contact me for further information, if any, please help to resolve this

Dear sir /madam
Am kumaran from chengalpattu
Am a gas lifting worker (Daily kuli) working in indan gas company, please note that the one fraud transactions was done at nobroker technologies from sbi credit card on today 06.08.2020 at 12.40 am, kindly cancel this transactions as it was fraud and all relevant document submit to sbi credit card team and police station at chengalpattu, please find the details of transactions,
06.08.2020 nobroker technologies
Rs. 40, 400 /-
Please take immitiate action against this fraud and immediately cancel these transactions, please contact me for further information, if any, please help to resolve this,