NoBroker Complaints & Reviews

Hi i am not satisfied with nobroker services and management. It provides the worst services of the customer. And nobroker relationships manager are also fake. Really it's a fraud company with pathetic management. I trying too many times to customer care and his ceo amit aggarwal to contact regarding our refund. But they don't undersrand to gave the reply of customer email and customer value. I suggest you everyone plz never take any type of plan from nobroker which they recommend. B. Coz they never refund. I am waiting for 3 months continuosly.
Thanks

Hi, i transferred my rent amount of 45k to my landlord account on 5th march and i got a msg that my owner will get money on 7th. I was upset at this moment only bcz previous month i got information that if amount is less than 50k it will get transferred immediately. You guys mentioned in app also that instant rent transfer. But again today on 6th march i got a msg that my rent is going to settle down on 10th march into my landlord account becauae they are facing technical issue to transfer into my owners account. Its really frustrating n i never expect these kind of service from u guys.. Now my owner questioning me, last month i referred my friends about ur app n now i'm not going to refer anymore. Just resolve my issue asap, here i'm attaching message which i got.

Dear team, i made paymnet on 2 mar 2020 of amount 40000/-, as per ur team request i have sent rental agreement for processing the payment, yet amount not recived to landlord and there is no reply for mail.
Am attaching rental agreement to this complaint, please find and process the amount to landlord, am requesting please do needful

Nrp i'd -715410
Register mob no -[protected]
Registermail [protected]@gmail.com

Thanks and regards
Swarupa

The agreement registration time is not being done after collecting the money. The company has not even bothered to call back and setup time inspite of repeated reminders via email.
I have got ample email from company talking about i will get call back from relationship manager but that has not happened till date. It's been 2 week already after the payment is made.

I made a online payment of rs 10000 to take care for renting out my property in hbr 2 block through their comprehensive management services introduced by sujeet. K from nobroker b stationed at hsr layout office.
Accordingly i paid rs 10000/- through online on 5th january 2020. Nothing has been done. Iam a long-standing customer and never expected this type of services fro nobroker. With an intention i gave and not performed his team. Please recredit the amount to my account... H r ganesh ([protected]) whatsapp only

I had a terrible experience with nobroker.

I paid rent to my house owner on 10th of this month using nobroker. But due to some reasons, i decided to cancel the transfer process & informed the same to nobroker customer service team.

They said we will initiate the refund process & i've been waiting for my refund from the past 20 days.
I am following up every single day via emails or phone calls.

Is there any responsible person within the nobroker team who would bother to address the issue?

Nrp - 564391

Hi team,

I had recently taken your paid service second time which promises refund in case of tenant coming on own, similarly i had a tenant occupancy on their own for which i had filed for refund & now i have been told my deposit amount mismatch

I had clearly mention when i had taken service that deposit amount would be 1 lakh and negotiable uptown 25k same lines i have rented out my property for 75k

You cannot now say that deposit amount mismatch and would not refund.

I need my refund processing done asap

I have contacted customer care 20times written email with no response multiple times

Thanks
Kiran kumar
Advocate

I have stated that i don't have any documents to support it.
Since then i have been promised that "my money" will get refunded to the source account, which no-broker team has
Failed to initiate till now, and apart from that today i have got this mail that the timeline has been increased again.
I want nobroker pay team to initiate the refund process by today, with email confirmation given to me.
Its my last formal request, please initiate the refund process today.

Hello,

Nobroker keeps on cheating customers under the guise of technical problems. After having charged me rs. 3539.00 for a 45 day advert on feb 5 (Please see the attachment), nobroker abruptly deactivated the ad and removed the relationship manager 2 days back. When asked, they say it is some technical problem that is beyond their control. This is big time cheating and fraud.

With regards,
Parthajeet sarma
[protected]
Parthajeet. [protected]@idream.in

I posted an add about my property for rent on nobroker app. They called me back and asked for opting one of the plan to get tenants faster. I chose one plan which says money back guaranteed if nobroker is not able to find a tenant for me within 60 days. They collected all the information about my property and my contact details. Then after agreeing to go for paid services and money back plan, i paid around 7600 inr. This payment was done only after nobroker got all the information about my property, where it is located, what are the amenities available, near by facilities like bus stop, metro station, schools malls everything. Then after 1 week they call me and say that "sir we cannot cater our money back plan in the area where your apartment is", "so we give u an option to change the plan where the money will not be returned if nobroker is not able to find a tenant that too in just 45 days". Then i said this is not fair, i need my money back. From then no communication from nobroker. This is a completely fraud case since they were knowing about my property details before payment, they could have informed me earlier but they didn't. I urge all the property owners not to register yourself on nobroker. These guys need to be punished.

I have paid for subscription under the freedom plan. I have asked for contact number on one of the rentals. I have received no number for hours now. Your representative told me they will issue a refund. Could not tell me when. Suggested that i will pay again and you will supply me the numbers i have asked for. I don't trust you with paying two times for the same service, when you could not provide me the service you have promised the first time.
This is a scam and a fraud.

I have booked for a movers with nobroker. They contacted me and given a quote of 2000 for shifting the house hold things in the same street and took an advance amount of 700rs.
No broker movement manager call’d me and given the schedule for 5th’feb-2020 at 1:00 pm to 3:00 pm.
Since i had furnitures purchased from royaloak it has to be dismantled and assembled by royaloak service team, hence i paid 1800 for furniture disassemble and fix it in the new premises. As per the schedule they have dismantled by 11:30 but no body from the nobroker visited for movement even after calling so many times for 1:00 pm till 3:15 pm.
After so many calls and escalation they sent a tata ace vehicle with no labour’s and they are claiming that they have sent the vehicle and advising to pay amount but in the call they agreed for vehicle with labour’s who will take care of complete shifting without packaging.

I told if that is the case i could have booked a porter and the place where i’m shifting is not even 100 meters.

Finally they cancelled the order and advised to pay 200 to driver and not returned my advance.

They cheated total 900 rs from me without providing any service.

Someone called from no broker after my complaint but instead of providing details when they have paid the refund asked me to give them my bank statement of 3 months to check if the refund is there, it is so stupid that the person [ company who has paid the refund as claimed by them cannot send details which day, what reference number they have refunded the money, as they claim, if at all they have, overall they are liars since last october they have been saying we have processed my refund but no details till date from oct2019 to feb 2020
Previous ticket numbers of this issue
Ticket #4249015 has been created
Ticket #4249016 has been created
A ticket #4164313 has been created
A ticket #4164310 has been created
You are creating so many tickets are you a movie theater company or a company doing housing business???

This is your mail to me on 10th oct 2019
Hi harresh vasudev,
We have initiated a refund of rs.7668 for your moneyback plan. Your refund will appear on your account within 7-10 working days.
For any queries, please write back to us at [protected]@nobroker.in or call us on +[protected]
Regards,
Nobroker team

I made a payment of 30000 rs through no broker on 12th feb when checked in app it said the owner would receive the amount in the account before 14th however when checked today it said the amount would be credited on 15th feb. Why they have not called me they said due to technical issues they couldn't call me... Even if there is some technical issue with calling why was it not updated in app.?

Nobroker fraud firm. If you pay rent using nobroker app then the first time money transfers to bank instantly but second time if you use same id, same account number and same mobile number then they put your money on hold and they ask to produce rent agreement, if you submit rent agremeent or not they will charge of 4 percent of your total rent + gst + the fees of transfering the money
Beware fraud firm.

Dear all,

Nrp-523458.

I have seen the re-fund has been initiated with charges applied (Reduction) of rs 1750/- for the unsuccessful transaction/fail over of rs.35, 000 in your platform.

I am highly disappointed on your service and i cannot accept this charges since i have provided the required documents within the timeline 13 feb 2020 as stated in the email thread. I have talked to an one of your customer care executive on 11th feb 2020 and he was agreed to refund the entire amount (Rs.35, 350) including charges rs.1750/- after validating the documents. i am looking for your best support to refund the charges rs.1750/- to the source.

I will wait till monday [17 feb 2020] for your positive response to this matter otherwise i will take this further in legal action.

Thank you,

Regards,
Vinoth l

I made a payment of 50000 rs through no broker on 6th feb when checked in app it said the owner would receive the amount in the account before 10th however when checked today it said the amount would be credited on 11th but all of a sudden i received a sms saying 47999 is refunded and 2499 is deducted towards no broker charges... When i called customer care they are saying they have sent me an email but i have not sent an email when i asked cc why they have not called me they said due to technical issues they couldn't call me... Even if there is some technical issue with calling why was it not updated in app.?
The customer care supervisors karthik, santhosh, fathima were rude and were not allowing me to speak.. Later aman came on line but was repeating the same things others spoke... Finally there was no help from all

I had booked packers & movers for my house shifting on 3rd feb & for which i had received a quote of 8000 including everything. Then i paid 15% of the amount as an advance - 1050/- later they called me saying the amount will increase by[protected], also on support charges of any additional thing will be extra & after listening this i decided to cancel my booking & did the same.
They informed within 7 working days, i would receive my refund and to that i asked for bank transaction number on email to track my payment & post which they are not replying on emails & also on call whenever i say about my refund & give my registered number they just disconnect the call.
The manager who was assigned to me was arvind & the sales person was nandini & priyasetu.

This complaint is regarding nobroker company. I tried to use their services to find a tenant for me. For a change i thought i will take assistance of no broker so that it will be easier for my parents. However not to be.. This is how it went

Once i got to their website and just enquired about the plan i and my parents were flooded/spammed with so many calls and emails. I was in talk with one person called lily fron no broker and in the interim my parents were getting calls as well from other guys from no broker all.

Lily was constantly reaching out to me to get into the plan. She was prompt with any queries as well. Ofcourse her job was to get me in. She explained me all the plans available and suggested me "owner super moneyback plan (Around 11.5 k including gst" since she said that if they cant find a tenant within 60 days they will return the money without any questions. Since i trusted her/nobroker and plan looked straightforward (Atleast on paper/their website) i didn't enquire much and enrolled

I enrolled on dec 5th. The moment i enrolled the lady whom i was in contact with (Lily) these many days kinda told bye bye and said someone from no broker will call me shortly who will also be my rm. I got an automated email with the name and contact details of my rm. Since my rm didn't call, i called at the number given. That was a generic number and no one picked. I even sent an email to which no one responded. I called customer care of no broker and they said the so called rm is busy and some one else will call.
I and my parents - none o[censored]s got any call.
The main point (By lily) to quickly enroll me into the plan was because weekend was approaching and many people will come to inspect the property. And here i am on friday (Dec 6th) without even knowing who my rm is.. It was all confusion
I called up lily again and she said she will arrange a call back from someone. Got to know my rm is a lady called mary (Not sure why did they send emails initially
With different rm, 2 different people) by now i already got to know its useless. Because the easiest thing normally a company can do is arrange a spoc. And on top of it rm mary looked clueless. It appeared she called for sake of calling as she had absolutely no idea about my property. I had shared all tge details over web and again to lily before enrolling. Things like sqm of house, amenities etc it took good 30 mins or so and was pretty use less. This is the only time i spoke to her after which it was almost impossible to reach her.
Btw she also asked me how much deposit and rent am expecting to which i said 80 k deposit and 15k rent.. Both negotiable. I also told her that i had no clue about real estate market in bangalore these days so we will take it as it comes based on demand. But i was not adamant at all. But she insisted people will ask for negotiation and told she will put 1 lac as deposit for now..
On dec 7th sat i tried reaching out to mary to see if someone is coming over for inspection, if keys are collected etc. No response
On dec 9th she says the keys are with frm. I was like can you give me frm's details so that i know if it is true (Ofcourse i just asked the number of frm but was not blunt)
There was no response until 11th. Even i tried calling her mobile number. All i want to know is if keys are collected, are there any leads etc. But to no avail.
(Afterall lily wanted me to enrol quickly was she claimed there were people lined up over the weekend.) anyway i was sure now they are not gonna do anything. Because good companies will keep the client informed. The whole point of taking this plan was for peace of mind (Ofcourse not the case)

I reached out to lily again and said that my rm doesnt even pick the call, doesnt keep me informed.
On dec 12th mary says she was busy and will call me 6pm ist which she never did. Just buying/wasting time techniques

On asking her multiple times on dec 15th mary sends me a message that keys are not collected at all? I was like all these days you were lying? I didn't follow up at all after that and i found a person on my own on dec 20th. I informed the same to cancel my membership and refund the amount. They wanted to see the agreement. I got a deposit of 50k and 15k

After i asked to cancel the membership another lady popped up from no where who is apparently another rm of mine (Which was never told btw). She was hiding where am not sure until now. Her name i guess is vikita. Apparently she is the boss of mary. Atleast she claims to be. I was like what are you gonna do now? Why cant mary or lily refund my money.
(They just need another face to reject my refund).

I was in touch with vikita for good 2 weeks or so. She told she will ask the management and process my refund. Then she comes and says cant refund because the deposit i got is only 50k. When i asked her that i would like to talk to your manager she said i cant as she is the last point of contact which was funny. I mean if they claim what they claim to be (A big no broker company), there must be someone whom vikita is reporting to. All absurd reasons

Long story short... They are trying to find lame reasons not to refund. I told them below points but they responded like any unethical companies would do (Tried to find excuses to resort to my money). Here are the points

1) you failed to keep me informed.. Didn't even get a single lead let alone actually taking some one to property
2) deposit thing would have made sense if you actually got someone and if i would have denied citing deposit as reason.. They failed to get even a single lead.. Moreover the whole process was completely chaotic with no one bearing any responsibility
3) i always told them that am flexible with deposit. Based on demand ofcourse... We had only one phone call (Dec 6th one which i mentioned above as long and useless one) and they never asked what is the least i want to go... I told them negotiable. Am always flexible with deposit (Even with last tenant i was flexible and didnt charge much)
4) they put absolutely 0 effort and now refusing my money back

They have breached my trust and am harassed mentally. It is so tough to digest cheats/frauds like these

Such a fraud app, very conveniently using companies act and making fraud.
How kattapa killed bahubali, the same way nobroker app is cheating customers.
If rent agreement is important, then you don't have to even proceed further.
After deducting from credit card, they are holding money and claiming high transaction fee. Really this is very waste and shameful for social financial platform.
Paytm is thousand times better than this.
My transaction i'd is nrp 459578.
Deducted one percent commission before and holding transaction.
I called to representatives they are telling it is very big app, located in 14 locations. All are one and same. All are ncr, that is delhi. They divided delhi as six to seven parts.
Whatsoever please dont rely this app.