Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 101

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dip1956
from Guwahati, Assam
Apr 2, 2019
Resolved
Report
Copy
Resolved

Address: GOKUL NIWAS,Adabari Tinali,Pandu Port Road,Guwahati 781012, Kamrup Metropolitan, Assam, 781012

Name - bisakha sarkar
Acknowledgement no. N[protected]
Returned to nsdl on 04/02/2019.
Mobile no.[protected]
Dob[protected]
My pan card was returned undelivered as i was not present at the given address at the material time. Please re-dispatch in following address.
Bisakha sarkar c/o. Dipendu dev, gokul niwas, flat no. C 103, pandu port road, adabari tinali, guwahati-781012.
Jun 14, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
May 14, 2019
NSDL e-Governance Infrastructure Customer Care's response
Inconvenience caused is highly regretted. Kindly provide us your Correct 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    anujsharma007100
    from Varanasi, Uttar Pradesh
    Mar 31, 2019
    Report
    Copy

    Address: Bulandshahr, Uttar Pradesh, 203001

    Sir/madam,

    I have my pan card no. EPQPS0114L and received on[protected] as i am a student i didn't needed till now but on[protected] when i checked income tax site to link my aadhar and pan card it says "no record found". As received 6 years back i do not have any other details except my pan card. I am enclosing my pan card image.

    Please check my pan card status issue and resolve my problem as soon as possible.

    Thank You
    ANUJ SHARMA
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Ishwar lal
    I had applied for change in PAN details through online application. I have completed the payment and tried to complete e kyc verification which failed later. Now I want to resubmit the application however I have not received my temporary token number. Kindly let me know the same
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      professor4430
      Mar 31, 2019
      Report
      Copy

      Address: A block gali no 10 house no 2 dayalpur delhi 110094, New Delhi, Delhi

      Dear Sir,

      I have applied for a new PAN Card in the name of Ajay negi which dispatched our address in 10 October 2018 . I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for some days and returned to the sender address.

      Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

      Applicant Name: Ajay negi
      Acknowledgement Number: [protected]
      Date of Application: 31 march 2019
      Mobile NO: [protected]
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Mar 31, 2019
      Updated by professor4430
      please resolve this problem as soon as possible because I urgentlty needed it
      Hi
      Plz refund my payment amount .
      My token number is [protected] and [protected]. my name Gajanan mule Apply new pan card
      I applied for PAN card, the application was successfully submitted but the payment failed multiple times. It's been 10 days since I made the payment but have not received the refund till now. The link to know the transaction status seems to be broken (https://www.tin-nsdl.com/services/tan/changemode.html). What to do? Where to complain?

      to dispatch my pan card - Comment #3396007 - Image #0
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Saurabh1515
        Mar 30, 2019
        Report
        Copy

        My acknowledgement number is 11791439 and the acknowledgement date is 06/03/2019. When i try to complete pending registration, i get the message "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime." i am getting this message for the last 3-4 days. Pl. Help to get resolved this error.
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        My pan card ackonwledge no .Is n-[protected] .Delivery accepted within 10 days but that not recived yet and velexl shipment person not come and he say two time door close found they provide poor service customer service contact number are recived, i think change tat shipment contract appont another for better service
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          patelharshit
          Mar 30, 2019
          Report
          Copy

          Address: Hoshangabad, Madhya Pradesh, 461775

          I use nsdl website to create a new pan card of my brother. Temporary token is [protected]. I use e-kyc option for his aadhar verification. I have paid an amount of rs.106.90 using my debit card. My balance was deducted from the bank on 07/02/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it show a message when i am checking the status"kindly initiate a fresh pan application in view of levy of e-kyc and aadhaar authentication charges, as per uidai notification no. 1 of 2019 dated march 6, 2019. The fees paid by you earlier will be refunded". I have not got refund till now. This problem arises due to their otp verification failure. I need all my money. This is the true failure of digital india. Do something for a change.
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            MSA Live India
            Mar 30, 2019
            Report
            Copy

            Address: Udmari karaiguri Doboka Hojai Assam, 782440

            Sir mera (Apy) atal pension yojna account close karna he yea kaise chalu hogiya malum nahi is pension me mera koi interest nahi yea duniya ki bakwas pension he
            Please sir my apy account will be closed

            Name. Mohammed sahidul alam
            Pran...[protected]
            Bank name. United bank of india
            Account.[protected]
            Doboka branch
            Mobile. [protected]
            Email. [protected]@gmaul.com
            +1 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pavani1808
              from Hyderabad, Telangana
              Mar 29, 2019
              Report
              Copy

              Address: 2-2-1131 new nallakunta shivam road, New nallakunta, Hyderabad, Andhra Pradesh, 500044

              Acknowledgment number : [protected]
              Name : chexxxxragada venkata teja
              Category : —
              Status :
              Your application is under process at tin facilitation center (Tin fc) where you have made the application. While processing your application, following discrepancy (Ies) has/have been noticed. Kindly contact the tin fc[protected]/[protected] for details:

              Father's first name/middle name/last name contain initials/special characters

              Teja
              [protected]
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Ram chandra Tewari
                from Lucknow, Uttar Pradesh
                Mar 28, 2019
                Report
                Copy

                Address: Pune, Maharashtra

                The pan card despatched by you is not being distributrd at reciepint 's address by first flingt courier. Recipint has to run to their office for getting it. I am residing in lucknow in pin code 226021 (Jankipuram) area they say that wehave no stafe to distribute. Their office is near sngam hotel at kursi road, vikas nagar lucknow i want to request you to withdraw despatchment of pan card from this courier to same anthor how is efficient in distributing the card propraly at recipient's. This may be please seriously so that recipients may not suffer
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  rushi123456
                  Mar 28, 2019
                  Report
                  Copy

                  I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                  Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                  Now its been over a month but neither the refund has come nor e-kyc has completed.
                  Please refund my money. Details are given below:
                  Token no. [[protected]]
                  Dob: 01/06/1990
                  Name kavita jagdish patil
                  E mail: [protected]@gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    tareefk10
                    Mar 28, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Aligarh, Uttar Pradesh, 202001

                    Respected sir/ma'am,

                    I am a student and i have applied for pan card with token no.- [protected] and i choosed e-kyc/e-sign through aadhar card. The fees in deducted from bank account but at the last process, no otp was generated for verification of my aadhar card through registered mobile no. And after some times the screen display the exact message as:-

                    "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate a new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

                    It has been a long time and yet i did not get any refund. My transactions details are as follows:

                    Token number: [protected]
                    Transaction reference number: phd[protected]
                    Date of transaction:[protected]
                    Payment amount: 106.90
                    Bank reference number:[protected]

                    Please look into the matter.
                    Thanks in advance.
                    +2 photos
                    May 4, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 03, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    Kindly DM your contact details, so that our support team will contact you and assist you in respect of your query.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rajeswari R Nair
                      Mar 27, 2019
                      Report
                      Copy

                      Address: New Delhi, Delhi, 110018

                      I have applied for new pan card today on 26th march 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      DEAR RESPECTED
                      SIR / MADAM

                      We Have Applied For Pan Card In Name Of Mr Mohd Sajid Utter Pradesh On 08-Mar-2019
                      Acknowledge Number N-[[protected]] .Wants To Know What Is The Status
                      I open an NPS and getting Pran not found in database error While I trying to create IPIN,
                      Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                      Name: Kumaran PN
                      PRAN:[protected]
                      Mobile No. [protected]
                      email id: [protected]@yahoo.com

                      Thanking You
                      Kumaran
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        from Hyderabad, Telangana
                        Mar 27, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Visakhapatnam, Andhra Pradesh, 530002

                        I have chosen nsdl website to create a new pan card for me. Temporary token is [protected].

                        I have filled the online application form for pan card and did online payment successfully, but the application submission was failed. Without the submission of successful application, nsdl deducted the amount from my bank account. I have't received any reason still now form them regarding the deduction.

                        I have selected e-kyc option for my aadhar verification. I have paid an amount of rs.147.40 via internet banking. My balance was deducted from the bank on 26/03/2019 now it shows me a message when i'm checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

                        This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their website if they can't solve this issue. This is the true failure of nsdl.

                        Kindly find the token number below.

                        Token number : [protected]

                        Did more than 25 calls to the contact number provided by nsdl,[protected], i have sent more than 15 emails to your email ([protected]@nsdl.co.in) but no response.

                        I never expected this kind of services from nsdl.

                        Note : dear nsdl team please don't deduct the amount unless the application process was successful. If your unable to solve this issue please shut down your services.
                        Mar 28, 2019
                        Complaint marked as Resolved 
                        Refunded
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Please sir give the reply for not getting the pran number till now.I have open the nps in andhra bank on date 1.3.2019.so dont know about my nps account status wheather nps opened or not .
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Robert Alex
                          from Rajapalaiyam, Tamil Nadu
                          Mar 27, 2019
                          Report
                          Copy

                          I started my PAN registration process on Mar-2018, and i didn't complete the registration at that time. But i have the token number to fill my incomplete online PAN application.

                          Now the problem is that I can't login into my incomplete application form using the Temporary Token Number.
                          Whenever I try to login into the "registered user" section of the online PAN application, It shows the error message as "Your Request cannot be Processed.Please try after some time"
                          +1 photos
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Helpful
                          2 other people found this review helpful
                          2 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            kameshwarrb
                            from Chennai, Tamil Nadu
                            Mar 27, 2019
                            Report
                            Copy

                            Hello nsdl e-governance infrastructure,

                            I have applied pan card name correction through nsdl pan online by e-sign method on 26 march 2019 and received acknowledgement number through email but while trying to search for my pan status it shows "no records found".in nsdl website could you please help in this.

                            Acknowledgement number - [protected]
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            I am apply my pancard by esign/ekyc and no status were show kindly please my problem

                            no record found when searching ack number in pan status - Comment #3388100 - Image #0
                            I do a new pan registration but aadhar authentication failed but my money is deducted in my account so please refund My money sir please Resolve this issue sir My token number is [protected]

                            no record found when searching ack number in pan status - Comment #3388150 - Image #0
                            no record found when searching ack number in pan status - Comment #3388150 - Image #1
                            Not refund amount token number [protected] please refund

                            no record found when searching ack number in pan status - Comment #3388236 - Image #0
                            I have submitted application on 22/03/2019, as with acknowledgement no it is showing no record found.
                            N-[protected] is acknowledgement no.Name Suresh Chandra sharma
                            Hello, my PAN application no [protected] is showing as under process at Income Tax Department since last 10 day. Its for address change request. Document verification is done.

                            When should I expect further updates on this ?

                            I got to know it usually takes a weeks time for PAN application processing while done online.
                            Helpful
                            Found this helpful?
                            5 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              Indian0101
                              Mar 26, 2019
                              Report
                              Copy

                              Sir,

                              I had applied for pan using online facility on 25 march 2019 using e sign,

                              On completion i received this message,

                              "thank you for using online facility for pan application.

                              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                              But now when i check my pan application status it shows

                              "we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

                              Please check application status

                              Name : shreedevi

                              Thanks
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              My E- pan card applicaton fee 147.4 deducted due to sesssion expired so failed the application and again I paid fee 147.40 then it submited and got PAN LLBPS0278P Kindly refund 16 march s fee of privous tokan no [protected], online paid by SBI account thanks mob [protected]
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                I
                                Indian0101
                                Mar 26, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Sir/madam,

                                I have applied for reprint of pan card on 25th march 2019 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Shreedevi
                                May 7, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 01, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  L
                                  lykanhypersportz
                                  from Bhopal, Madhya Pradesh
                                  Mar 25, 2019
                                  Report
                                  Copy

                                  Address: 462022

                                  On 25 march, i applied for new pan and did e-sign/e-kyc and received acknowledgement number.
                                  I also received transaction number and details and was asked to authorize my aadhaar for e-kyc.
                                  But while checking status through acknowledgement number, the website shows, 'no record found'.
                                  I even tried the official message status checker but got the same response from it too.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Z
                                    ZpZp
                                    from Malegaon, Maharashtra
                                    Mar 25, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I was applied online for new pan card. But application was failed due to missmatch of aadhar details. Fee of Rs 107.50 is successfully paid as in photo proo[censored]ploaded. message on screen was that fee will be refunded within 7 working days. But it is not refunded. please resolve this issue.please refer the transaction receipt uploaded in photo.
                                    Thanks.
                                    your's sincerely Amruta kulkarni
                                    +1 photos
                                    Feb 24, 2020
                                    Complaint marked as Resolved 
                                    pan application fee is fefunded
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shivaluck
                                      Mar 25, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Bulandshahr, Uttar Pradesh, 202395

                                      I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.147.40 using my paytm wallet. MY balance was deducted from paytm wallet on 16/03/2019 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not refund any money. where is amount of my Pan Application? This problem arises due to their OTP verification failure. I need my money to create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
                                      +1 photos
                                      May 2, 2019
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 01, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Inconvenience caused is highly regretted. Email your token number or other transaction details at [protected]@nsdl.co.in
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        amitraisinghani
                                        from Aurangabad, Maharashtra
                                        Mar 25, 2019
                                        Report
                                        Copy

                                        Address: Thane, Maharashtra, 421301

                                        I had requested for change in address and other detail in my pan. My home address was absolutely fine and easily discoverable then too the pan was undelivered stating that insufficient address. Now as i am checking detail on your website, it states that on 19/03/2019 it is lying in mumbai office.

                                        I am requesting you that kindly re-dispatch it. If possible kindly mention that if they are not able to find address then atleast make a call on mobile number.

                                        Applicant name: amit raisinghani
                                        Application coupon number: u - g[protected]
                                        Mobile no: [protected]
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit