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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Dec 13, 2025
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N
Niresh1406
from Hyderabad, Telangana
Apr 16, 2019
Resolved
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Sir/madam,

I have applied for new pan card on 15th november 2017 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i received an email as well and below message.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.

But when i tried to check the status of my application today, it shows "sorry, no record found."

Please check my application

Thank you,
Niresh kumar
May 26, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Apr 16, 2019
Updated by Niresh1406
Application submitted on 15th April 2019
Verified Support
Apr 24, 2019
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your concern. We shall revert with status thereon
Apr 24, 2019
Updated by Niresh1406
Acknowledgement Number - N-[protected]
I have applied for correction of pan..but kyc was failed...and payment was debited from my paytm...but didnt get that after seven days...even it has been approx. 11days...please resolve my problem.. my paytm no. is [protected] through which payment has been done! failed on 28 MARCH 2019...order id-1010037316282280320191746 [protected]
Acknowledgement Number - N-[protected]
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    suresh1024
    from Delhi, Delhi
    Apr 16, 2019
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    Sir,

    I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

    Name: suresh kumar
    Pran:[protected]
    Mobile no. [protected]
    Email id: [protected]@gmail.com

    Thanking you
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      subodheena
      from Mumbai, Maharashtra
      Apr 16, 2019
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      Address: FRONT OF WATER BOX, amet, Rajsamand, Rajasthan, 313332

      Sir, i am a govt employee, i have submitted my nps form on[protected] at gpf office rajsamanand (Rajasthan), but i can"t receive my pran no therefore i could not receive my salary from december month, please generate my pran no as soon as possible...

      Details -
      Name - subodh kumar
      Employee id - rjra[protected]
      Job - teacher
      School name - govt u. P. S. Modarda ka kheda
      Peeo - agariya, amet (Rajasmanand)
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Dear sir/madam, pan card acknowledgement no. [protected], pan card no. AWAPB7314A
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        A
        Aashish Porwal
        from Indore, Madhya Pradesh
        Apr 14, 2019
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        I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
        Now its been over a month but neither the refund has come nor e-kyc has completed.
        Please refund my money. Details are given below:
        Token no. [protected]
        Dob: 06/07/1981
        Name: dali porwal
        E mail: [protected]@gmail.com
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          satssah
          from Chengalpattu, Tamil Nadu
          Apr 13, 2019
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          Hello sir/madam, I had applied for pan card online today with e-sign facility..after filling up the entire form and paying the sum of ₹127 by paytm I couldn't finish the last ekyc verification as I didn't get the OTP for the verification of the last step in mail and phone. What should I do now, kindly help.

          Token : [protected]
          Email : [protected]@gmail.com
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          My pan card return pl send my register address
          my reg mobile number [protected]
          my application coupon number u[protected]
          post consignment no RM[protected]IN
          PL RESENT MY PAN CARD
          Pan card money not refund
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            S
            Subha85
            from Mumbai, Maharashtra
            Apr 13, 2019
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            Address: Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel, Mumbai - 400 013. Tel - (022) 4090 4242. Fax - (022) 2491 5217, Mumbai City, Maharashtra

            Dear sir, i subhajit chakraborty (Pran no[protected] inform to you my apy account close 23.03.2019 & withdrawal request processed, but amount not transferred to my sbi bank account ([protected]).

            Not provided withdrawal acknowledgement no.*
            Withdrawal claim id.*
            So i request to you please look at the mater.

            Regards
            Subhajit chakraborty
            Pran[protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              A
              Amogh_11
              from Bengaluru, Karnataka
              Apr 13, 2019
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              Hi sir,
              I submitted my the online form and got the acknowledgement number also. But my status is still showing as record not found. How and when can i start tracking my pan card as i have lost it and need it urgently. Please can you all look itni this matter and resolve my problem as soon as poosible. It would be really grateful on your part..
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              My name is Vishal Kushwaha. I was applying for my PAN card through aadhar based e-kyc. I have done all things but after payment i am not getting any OTP on my aadhar registered mobile number. Now what should i do? I have tried many times regenerate otp option but getting on otp on my phone.

              My token number is [protected]. Please help me.
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                J
                javedkhan137
                from Jodhpur, Rajasthan
                Apr 12, 2019
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                I use nsdl website to create a new pan card for me. I tried two times and each time it failed because of my contact no. Verification on aadhar. I use e-kyc option for my aadhar verification. I have paid an amount of rs.127.40 two times using my debit card. My balance was deducted from the bank on 05/04/2019 and 06/04/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application. This problem arises due to their otp verification failure. I need all my money or create a new pan card. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                I am Amarnath., I have applied to PAn on 07/04/2019., My Pan application no : [protected]., Tax invoice was genterated ., When checking for the status, it's showing no such records found. So kindly check in to it .
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                  S
                  Sukanya Renuka
                  from Hyderabad, Telangana
                  Apr 12, 2019
                  Resolved
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                  Resolved

                  I submitted online application for pan card and it's application token no is [protected] and paid money through paytm and its transaction i'd is [protected] on march 22, 2019. But application rejected as their is problem with e kyc details of aadhar card. I didn't receive my refund money. I paid money of 147.40 rupees and it's not fair to not refund till now. Please refund my money
                  Apr 18, 2019
                  Complaint marked as Resolved 
                  They refunded money when I posted in twitter
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Apr 12, 2019
                  Updated by Sukanya Renuka
                  Ok thank you can I know when will they respond?
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                    A
                    Anmol Vashisht
                    from Kharagpur, West Bengal
                    Apr 10, 2019
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                    Sir/madam,

                    I have applied for a new pan card on 10th april 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process, i have received the message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i checked my application status after that, it was shown "sorry, no record found."

                    Please check my application

                    Thanking you
                    Anmol vashisht
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Why my account is not login ? Showing
                    Pran data not found
                    Half month has been passed but still corrections are not corrected till now, PAN id : BBOPA9921J.
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                      M
                      Muskan Dudi
                      from Gurgaon, Haryana
                      Apr 9, 2019
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                      Acknowledgement no. [protected]
                      Dated 02/04/2018
                      Sir my pran no[protected] is showing invalid in esalary account please resolve it as i am getting problem in getting my salary
                      But when i login through pran & password they show status as active
                      Kindly do the needful so that i can easily get my salary by linking esalary account with pran
                      Regards
                      Muskan
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        K
                        Krishna.Hoderker
                        from Mumbai, Maharashtra
                        Apr 9, 2019
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                        Tier i account is frozen on 11st april 2019 even when 50k is invested in it in fy[protected]

                        Email id: krishna. [protected]@hotmail.com
                        Pran i will provide upon request.

                        1) why the hell account gets frozen even after contribution?
                        2) who will bear the penalty to unfreeze it due to nonsense stuff of nps irresponsible employees?
                        3) i need nps personal to justify the reason for freezing the account. Failing to do so will face consequences.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        My PRAN number is not activated till date while i received my PRAN kit dated on 23/03/2019 and i received PRAN activation confirmation text message on my mobile number dated on 13/03/2018.

                        Rajiv Kumar
                        PRAN:[protected]
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                          K
                          kalyanbabu999
                          from Mumbai, Maharashtra
                          Apr 7, 2019
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                          Address: Kalyani, 741235

                          I have applied for pan card for my relative throudh nsdl with token no.-[protected] on 31st march 2019. The fee 147.40 deducted from bank account but at last process, no otp was generated for verification of aadhard card and shows error.

                          This problem happened to many person.
                          Is this really digital india?
                          I want my money back.
                          Please look into the matter.

                          Mobile no. [protected]
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          I applied for pancard on the website NSDL and i paid a fees for 147rs through my paytm account and the aadhar authentication got failed and i didn’t get my refund till now its over 8days already
                          i applied on 30th march

                          failed nsdl pan card application money not received - Comment #3401492 - Image #0
                          failed nsdl pan card application money not received - Comment #3401492 - Image #1
                          failed nsdl pan card application money not received - Comment #3401492 - Image #2
                          I submitted for the pan application through e-kyc aadhar. But it got rejected due to mismatch in full name in aadhar. I paid Rs.147 by paytm bhim upi. Kindly resolve my problem ASAP.
                          Dear sir,
                          I have not received my PAN card on our address. Acknowledgement No:[protected]
                          Applicant Name:TRIBHUWANPATI SINGH
                          PAN Card No:EMUPS7774D
                          M:[protected]
                          Address below :
                          Vill-Gobindgarh, P.O-jugiana, near Nowjot medical store,
                          Ludhiana, Punjab -141017.

                          failed nsdl pan card application money not received - Comment #3403899 - Image #0
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                            S
                            Sukantagp
                            from Mumbai, Maharashtra
                            Apr 7, 2019
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                            Sir, i was applying for new pan online and during fee payment via net banking transaction was unable to complete but my the amount got debited from my account. Please refund the amount as soon as possible.
                            Transaction details
                            7 apr 2019 7 apr 2019
                            To transfer-inb national securities depos nat_sec payments qsbi[protected]igafwcjcs0transfer to147.40
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Apr 07, 2019
                            Updated by Sukantagp
                            my contact No. [protected]
                            Pan card application failed my fee is not refund so please refund my payment
                            My token no:[protected] and pan card apply application date is 5/03/1998
                            Please quickly refund my Payment and resloved the problem first online

                            refund debited amount - Comment #3399725 - Image #0
                            Vijay madhesh's reply, Apr 6, 2019
                            Sorry 05/03/1998 not date
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                              D
                              Deveshsahal530
                              from Delhi, Delhi
                              Apr 6, 2019
                              Resolved
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                              Resolved

                              Address: Jhunjhunu, Rajasthan, 333012

                              I had applied for new pan online through e-kyc method. My token no. Is [protected] on 5th march 2019. I had paid application fees of rs. 106.90 by debit card transaction reference no: qhmp[protected]. The application was not successful due to no otp generation. Now it is showing that kindly initiate a new pan application in view of levy of e-kyc and aadhar authentication charges as per uidai notification no 1 dated march 6, 2019. The fees paid by you earlier will be refunded. But the fees paid by me is not yet refunded. Please resolve my problem and initiate my refund.
                              +2 photos
                              Apr 12, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                R
                                Rohit@9560
                                from Kathua, Jammu and Kashmir
                                Apr 6, 2019
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                                Address: 224147

                                Dear Sir,
                                I have applied for a new PAN Card in the name of ROHIT which dispatched our address Village Fattehpur Khas Post Nariyaon Alapur Ambedkar nagar Uttar Pradesh-224147 in February 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                                Applicant Name: ROHIT
                                Acknowledgement Number:[protected]
                                Date of Application: 06-APRIL-2019
                                Mobile NO:[protected]
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                I am a regular APY Contributor and I am not able to login using my PRAN as my PRAN is not found. Kindly Help as how am I able to login to PRAN Account and manage it for my APY.

                                My PRAN:[protected]
                                My Account No. [protected]

                                places dispatched my pan card - Comment #3399671 - Image #0
                                On 29 march 2018.i applied for a pan card..but due to adhar mismatch..issue..the pan card applicaion was rejected but i paid the amount rs 147.and an error msg stated the the application is rejected and i 'l soon receive the refund by a week but i didn't receive it till now..kindly help me in getting it

                                places dispatched my pan card - Comment #3399820 - Image #0
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                                  S
                                  Santhsh23
                                  from Suriapet, Telangana
                                  Apr 5, 2019
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                                  Address: Khammam, Gandhi chowk, Prakash Nagar, Khammam, Andhra Pradesh

                                  Sir speed post is not delivered my pan card and i don't no my pan number i have only acknowledgement number i submitted my acknowledgement number please send my pan number sir. It's very important to my further studies sir.
                                  My mobile number: [protected]
                                  Dob:[protected]
                                  Name: peddinti santhosh
                                  Please help me i have only acknowledgement number i don't no pan card number i don't recieve e pan my mail. I want my pan number
                                  +1 photos
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                                    R
                                    Raja987
                                    from Mumbai, Maharashtra
                                    Apr 5, 2019
                                    Resolved
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                                    Resolved

                                    I had applied with nsdl online for a change in my pan details. The temporary token number for my online application is [protected]. My application authentication failed because following could be the reason name, date of birth or gender in pan database does not match with aadhaar database. It has been more than 10 days now i did not get my refund. Kindly refund my pan processing fee of ₹147.40
                                    Apr 10, 2019
                                    Complaint marked as Resolved 
                                    After the complain on this forum..my refund was completed on 10/04/2019
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Hello sir,
                                    Mana 28/03/2019 ko pan card k liye apply kr raha tha form fill kr dene k bad fess 147 rupee bhi kat gyi thi uske bad error ho gya or mere payment bhi wapis nhi aaye ha my token no. [protected] ha please sir kirpya karke mere fees mujhe refund karwa de

                                    refund for pan processing fee - Comment #3397708 - Image #0
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                                      gokuls86
                                      Apr 3, 2019
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                                      Address: Bangalore, Karnataka

                                      Sir/madam,

                                      I have applied for pan card correction on 3rd April 2019 through e-sign mode. I have got my acknowledgement number [protected]. On completion of the process i have received message in email like below.

                                      "We thank you for using online PAN application service of NSDL e-Governance Infrastructure Limited.

                                      If application made using e-Sign mode - Then there is no need to forward physical documents.

                                      But when i checked my application status today, it was shown "sorry, no record found."

                                      Please check my application
                                      Attached the payment receipt email received from NSDL

                                      Thank you
                                      Gokul Sukumar
                                      +1 photos
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        S
                                        Shiny Mascarenhas
                                        Apr 3, 2019
                                        Resolved
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                                        Resolved

                                        Sir/madam,

                                        I have applied for reprint of pan card on 3rd march 2019 through e-sign nsdl mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Thanking you
                                        Shiny mascarenhas
                                        May 7, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 05, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        Verified Support
                                        Apr 05, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        Verified Support
                                        Apr 05, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Inconvenience caused is highly regretted. Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        Dear Sir/Madam
                                        I am applying for new Pan Card e-Kyc method.incompleted process.but my account amount debited NSDL e-governance.on side message refund within 7days your account credit
                                        Still today not come refund amount
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