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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jan 16, 2026

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I applied for pan card online on 29/05/2019 and it got rejected due to mistake in some fields. I made a payment of Rs106.90 using my debit card which was to be refunded in 7 working days as promised by you. But I did not receive my refund amount even after completion of 7 working days. Kindly look into this problem and make sure that I get my refund back.

May 17, 2020

Complaint marked as Resolved

Got my refund and happy that the issue is resolved quickly.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: 530026

Dear Sir/ Madam

i got my PAN CARD NO: BIKPP3904K", when i check my pan card details in know your pan card status in income tax department, after entering my pan number and date of birth details, it is showing that " Record not found" to my pan number, so i got problem sir.

please respond to my complaint and do help me

Thank you
yours sincerely
P bewlah

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Nashik, Maharashtra, 422005

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Sir/madam,

I have applied for new pan card on 1st june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number n-[protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status it was shown "sorry, no record found."

Please check my application

Thanking you
Raj lunawat

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 0497

I tried to apply for the pan card through nsdl website. After doing all the filling and paying the fee of 106.9 it shows the token has failed try generating a new token. Then i tried again and paid again 106. 9 the same thing happened to me. I still not recived any messages or refund from this site. The thing is this shows failure of such sites. If you cant run sites please close down such sites

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I use nsdl website to create a new pan card of my sister. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.20 using my debit card. My balance was deducted from the bank on 24/05/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Please refund the amount as much as possible. Kindly do the concern.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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R

rahul87patil

Jun 5, 2019

With reference to application number - Q[protected] and pan card number as DMLPK2724P, I have submitted the application on 2nd May 2019.
Currently the status for pan card showing as rejected due to Father name mismatch between application and IT data.
But I verfiied the name and it shows exactly the same name.
Please look into this

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I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through debit card. But i haven't received the otp at last verification step. It shows your esign/e-kyc based request has failed hence you cannot proceed the application with esign/e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. So please refund the money as per concern. Token no:[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Sahil02122000

from Darbhanga, Bihar

May 29, 2019

My name is sahil my pen card is not delivered at my address post man doesn't call me on my given number and that person return my pen card
Applicant Name- sahil kumar
Acknowledgment Number -[protected]
Date of Dispatch[protected]
Mobile number-[protected]

S

Sai Mahesh V

from Vijayawada, Andhra Pradesh

Jun 4, 2019

Acknowledgment number : [protected]
Name : BHAVANI VELAGA

Status : We have received the documents with reference to your pan application. However, the documents are not valid. Please click here for details.

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Address: At/Post - HARTALE, Tal - Muktainagar, Dist - jalgaon, Jalgaon, Maharashtra, 425306

I use nsdl website to create a new pan card of mine. Temporary token is [protected]. I use e-kyc option for my aadhar verification. I have paid an amount of rs.116.20 using my debit card.
My balance was deducted from the bank on 10/05/2019 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
But" i didn't get any refund till date
I need all my money or create a new pan card...

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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H

Hemantamunu

from Bengaluru, Karnataka

Jun 5, 2019

Nsdl e pan card hasn't returned

Hemantamunu's reply, May 28, 2019

My online nsdl pan card isn't sucsesful

J

Jasdeep Singh Bhatia

from Mumbai, Maharashtra

Jun 5, 2019

I had applied with NSDL online for a change in my PAN details. My PAN no is ALKPB7805P. The acknowledgement no for my online application is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee ...

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Address: moviya, amit oli near , govind nunagar, Rajkot, Gujarat

Dear sir,
I have applied for a new pan card in the name of priya which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: priya khunt
Acknowledgement number: [protected]
Date of returned:15-may-2019
Mobile no: [protected]
Mail id :[protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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K

klbu

from Chennai, Tamil Nadu

May 28, 2019

E-kyc for pan card failed but NO refund of money

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Sir/madam,

I have applied for new pan card on 27 may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it showed "sorry, no record found."

Please check my application

Thanking you
Ankit negi

Aug 9, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Samuel195

from Chennai, Tamil Nadu

May 27, 2019

I tried to apply for a PAN card through online-NSDL website, after completing payment process and Entered generated OTP but its ofter showing 'your request cannot be processed, please try after sometimes'. I tried many times but the same message is appearing after entering the otp. Please help me to solve this problem.

M

mayank vasoya

from Ahmedabad, Gujarat

May 28, 2019

This Pan application was rejected and I paid 106.90 ruppes for Pan and then after this Pan application was rejected because some issues but money 106.90 ruppes is not refunded till now to my bank account.

My Pan application number is [protected].
Please, see my complaint and solve as soon as possible.

G

Good Night

from Mumbai, Maharashtra

May 30, 2019

Applied for pan card e- kyc on nsdl. Transaction is successfully. But not completed for pan card application due to some correction. So please refund my amount. My token number:-[protected]

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Sir/madam,

I have applied for new pan card on 26th May 2019 through submit scanned documents through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Raghupathi P

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

May 26, 2019

Updated by Raghupathi Payyavula Please check as soon as possible

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E

Einam Khan

from Delhi, Delhi

May 30, 2019

My name is Attia tabassum and i would like to change the phone number on my pran card as the previous phone number is not working, please contact me on my email address [protected]@gmail.com, please help me in this I will be greatful to you.

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Hi,

I am getting below mentioned error on pran registration:

Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime. The error is showing from one day. Still no change.

Ack no :11879052
Ack date:25/05/2019
Dob :10/08/1992
Email :[protected]@gmail.com

Please do the needful as early as possible.

Thanks

Jul 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

NSDL e-Governance Infrastructure Customer Care's response Please be informed that grievance is resolved. Status of the same has been sent to your email ID.

Verified Support

Jun 06, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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A

Ashu1888

from Delhi, Delhi

May 28, 2019

I have newly registered with e-nps and allotted with pran[protected]. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user. Pls help.

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Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
nd pleas tell me why thats hapens every time pleas guide me
pleas refund my money

my token number is:[protected]
Transaction Reference number is:QSBI[protected]

email: [protected]@gmail.com

please refund my money as soon

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Address: Bangalore Rural, Karnataka, 562114

Sir i applied for the pan card on 16.05.2019 and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Sir,
I applied pan card online.. After submitting application form, 107 ₹ paid through debit card.. But i didn't get acknowledge... Following error came.
"your ekyc based request has failed hence you can't proceed the application with ekyc mode. Kindly generate new token and proceed with physical mode. You will get refund of the pan application in next seven working days"...

Please refund my amount..
Temporary token number :
[protected].

Transaction reference number:
Q s m[protected]..

Date and time of transaction:
16.05.2019

Payment amount : 106.90
Bank reference number: 657580

Deepu
[protected]
[protected]

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Address: ponneri, Chennai, Tamil Nadu, 601204

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: pradeepa. P
My pran is[protected]
Email id: [protected]@gmail.com

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Address: 15 D BLOCK GALI NO 3 BRIJPURI NORTH EASTDELHI-110094, New Delhi, Delhi, 110094

Dear sir,
I have applied for a new pan card in the name of tanveer khan which dispatched our address in may 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

soma pullarao

from Mumbai, Maharashtra

May 24, 2019

Hiii sir...I'm working GDSMD in POSTAL DEPARTMENT till 12/10/2017.Im getting promotion in my Dept.now I get another PRAN, but in GDSMD time my salary deducted . Today check my PRAN number in NPS site then it shows PRAN NUMBER NOT IN DATABASE.My PRAN NUM IS[protected].
Please give solution how I recover my money.

A

Aditya Kumar Gope

from Mumbai, Maharashtra

May 24, 2019

I have applied for new pan acknowledgement no [protected] but when am checking status it says no records found . When will it be processed i need it immediately i need it for my college . Important

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Address: Sagar, Madhya Pradesh

I too applied new pan using ekyc mode for my sister. I tried thrice thinking some problem in network. All the three time its deducted my amount on 7/05/2019 but otp not received.
I wait for 5-7 days than i retrying and this time pan application completed but i am not get refund of last three failed applications.

Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back.

Temp token no: [[protected]], [[protected]], [[protected]]

May 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

May 28, 2019

Updated by Mahendra Singh Rajpoot got my refund

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R

Ravi2306

from Shikohabad, Uttar Pradesh

May 21, 2019

My npa first payment for registration is pending Pls solve this issue

S

Sayanrakshit683

from Mumbai, Maharashtra

May 22, 2019

Sayan Rakshit

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Address: Pune, Maharashtra, 411014

Hi, i got the pran allocated by icicisecurities but when i try to login to https://cra-nsdl.com/CRA/ it says "pran not found in database". I am not sure should i proceed with contribution or not.
Please note that i have received pran allotment letter in icicidirect portal but not allowed to do any transaction there as well. So i am neither able to contribute myself nor i can ask hr to contribute from my basic salary. Please help in early resolution.

Pran:[protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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D

Dr.Ashish Bhalla

from Gurgaon, Haryana

May 21, 2019

Got to know that supreme court has recently changed the rules for the builder - buyer agreement. What are the new changes? How is it beneficial for the buyers?

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Address: 241001

Sir/madam,

I have applied for new pan card on 17th may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Kavita saxena

May 17, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110044

Dear sir,
I have applied for a new pan card in the name of divya which dispatched our address in september 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after few days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: divya
Acknowledgement number:n-[protected]
Date of application:[protected]
Mobile no: [protected], [protected]

Jun 24, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 23, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card dispatched by courier was returned undelivered to NSDL after which it was re-dispatched by Registered/Speed Post. However, the PAN card was again returned undelivered to NSDL on 05-Nov-2018. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Address: RAVINDER KUMAR S/O SH. SURESH KUMAR VPO KHORI TEHSIL & DISTT REWARI HARYANA, 123101

Respected sir/madam,
I have applied for the pran on 05 february 2019 in which my pran no[protected] was generated on 05.02.2019. But pran card is not received till date and showing the status as application form is received and under process. The issue may be resolved at the earliest. Details be provided on mobile no. [protected] or email on [protected]@gmail.com at the earliest.

Thanking you.

Ravinder kumar

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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