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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 97

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R
ronak2681
from Rajkot, Gujarat
May 27, 2019
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Address: moviya, amit oli near , govind nunagar, Rajkot, Gujarat

Dear sir,
I have applied for a new pan card in the name of priya which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: priya khunt
Acknowledgement number: [protected]
Date of returned:15-may-2019
Mobile no: [protected]
Mail id :[protected]@gmail.com
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
E-kyc for pan card failed but NO refund of money

pan card was returned. not delivered - Comment #3444533 - Image #0
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    A
    ankitnegi
    from Agra, Uttar Pradesh
    May 27, 2019
    Resolved
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    Resolved

    Sir/madam,

    I have applied for new pan card on 27 may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it showed "sorry, no record found."

    Please check my application

    Thanking you
    Ankit negi
    Aug 9, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    I tried to apply for a PAN card through online-NSDL website, after completing payment process and Entered generated OTP but its ofter showing 'your request cannot be processed, please try after sometimes'. I tried many times but the same message is appearing after entering the otp. Please help me to solve this problem.

    online pan status - Comment #3443185 - Image #0
    This Pan application was rejected and I paid 106.90 ruppes for Pan and then after this Pan application was rejected because some issues but money 106.90 ruppes is not refunded till now to my bank account.

    My Pan application number is [protected].
    Please, see my complaint and solve as soon as possible.

    online pan status - Comment #3444582 - Image #0
    Applied for pan card e- kyc on nsdl. Transaction is successfully. But not completed for pan card application due to some correction. So please refund my amount. My token number:-[protected]

    online pan status - Comment #3446663 - Image #0
    online pan status - Comment #3446663 - Image #1
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      R
      Raghupathi Payyavula
      from Pune, Maharashtra
      May 26, 2019
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      Sir/madam,

      I have applied for new pan card on 26th May 2019 through submit scanned documents through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Raghupathi P
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      May 26, 2019
      Updated by Raghupathi Payyavula
      Please check as soon as possible
      My name is Attia tabassum and i would like to change the phone number on my pran card as the previous phone number is not working, please contact me on my email address [protected]@gmail.com, please help me in this I will be greatful to you.
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        A
        anvivian
        from Kottayam, Kerala
        May 26, 2019
        Resolved
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        Resolved

        Hi,

        I am getting below mentioned error on pran registration:

        Registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime. The error is showing from one day. Still no change.

        Ack no :11879052
        Ack date:25/05/2019
        Dob :10/08/1992
        Email :[protected]@gmail.com

        Please do the needful as early as possible.

        Thanks
        +1 photos
        Jul 7, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 06, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        Please be informed that grievance is resolved. Status of the same has been sent to your email ID.
        Verified Support
        Jun 06, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
        I have newly registered with e-nps and allotted with pran[protected]. I have also completed by first subscription and completed e-sign verification with aadhar. But when i try to login to website with pran to set my i-pin for the first time i am getting the error - unauthorized user. Pls help.
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          G
          Grim empire
          from Ahmedabad, Gujarat
          May 23, 2019
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          Hello sir i was applied for e sign in pan application but my pan application is failed thats shows your demographic details mismatch even i fill right details
          nd pleas tell me why thats hapens every time pleas guide me
          pleas refund my money

          my token number is:[protected]
          Transaction Reference number is:QSBI[protected]

          email: [protected]@gmail.com

          please refund my money as soon
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            C
            Chowkidar Mohan
            from Bengaluru, Karnataka
            May 22, 2019
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            Address: Bangalore Rural, Karnataka, 562114

            Sir i applied for the pan card on 16.05.2019 and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
            Sir,
            I applied pan card online.. After submitting application form, 107 ₹ paid through debit card.. But i didn't get acknowledge... Following error came.
            "your ekyc based request has failed hence you can't proceed the application with ekyc mode. Kindly generate new token and proceed with physical mode. You will get refund of the pan application in next seven working days"...

            Please refund my amount..
            Temporary token number :
            [protected].

            Transaction reference number:
            Q s m[protected]..

            Date and time of transaction:
            16.05.2019

            Payment amount : 106.90
            Bank reference number: 657580

            Deepu
            [protected]
            [protected]
            +3 photos
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              P
              Pradeepa.P
              from Chennai, Tamil Nadu
              May 21, 2019
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              Address: ponneri, Chennai, Tamil Nadu, 601204

              Sir,

              I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

              Name: pradeepa. P
              My pran is[protected]
              Email id: [protected]@gmail.com
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                A
                Azad Online
                from Sonipat, Haryana
                May 21, 2019
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                Address: 15 D BLOCK GALI NO 3 BRIJPURI NORTH EASTDELHI-110094, New Delhi, Delhi, 110094

                Dear sir,
                I have applied for a new pan card in the name of tanveer khan which dispatched our address in may 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
                Therefore, i requesting your resend my pan card to same address and i mentioned our details below.
                +1 photos
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Hiii sir...I'm working GDSMD in POSTAL DEPARTMENT till 12/10/2017.Im getting promotion in my Dept.now I get another PRAN, but in GDSMD time my salary deducted . Today check my PRAN number in NPS site then it shows PRAN NUMBER NOT IN DATABASE.My PRAN NUM IS[protected].
                Please give solution how I recover my money.
                I have applied for new pan acknowledgement no [protected] but when am checking status it says no records found . When will it be processed i need it immediately i need it for my college . Important
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                  M
                  Mahendra Singh Rajpoot
                  from Mumbai, Maharashtra
                  May 18, 2019
                  Resolved
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                  Address: Sagar, Madhya Pradesh

                  I too applied new pan using ekyc mode for my sister. I tried thrice thinking some problem in network. All the three time its deducted my amount on 7/05/2019 but otp not received.
                  I wait for 5-7 days than i retrying and this time pan application completed but i am not get refund of last three failed applications.

                  Please fix the bug, or its a way of earning money. I want my refund for this 3 temporary tokens. Please refund my amount back.

                  Temp token no: [[protected]], [[protected]], [[protected]]
                  May 28, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  May 28, 2019
                  Updated by Mahendra Singh Rajpoot
                  got my refund
                  My npa first payment for registration is pending Pls solve this issue
                  Sayan Rakshit
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                    M
                    Mayank R
                    from Vasai-Virar, Maharashtra
                    May 18, 2019
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                    Address: Pune, Maharashtra, 411014

                    Hi, i got the pran allocated by icicisecurities but when i try to login to https://cra-nsdl.com/CRA/ it says "pran not found in database". I am not sure should i proceed with contribution or not.
                    Please note that i have received pran allotment letter in icicidirect portal but not allowed to do any transaction there as well. So i am neither able to contribute myself nor i can ask hr to contribute from my basic salary. Please help in early resolution.

                    Pran:[protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Got to know that supreme court has recently changed the rules for the builder - buyer agreement. What are the new changes? How is it beneficial for the buyers?
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                      A
                      Angy Saxena
                      from Mumbai, Maharashtra
                      May 17, 2019
                      Resolved
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                      Address: 241001

                      Sir/madam,

                      I have applied for new pan card on 17th may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Kavita saxena
                      May 17, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        D
                        divya0902
                        from New Delhi, Delhi
                        May 17, 2019
                        Resolved
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                        Address: New Delhi, Delhi, 110044

                        Dear sir,
                        I have applied for a new pan card in the name of divya which dispatched our address in september 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after few days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                        Applicant name: divya
                        Acknowledgement number:n-[protected]
                        Date of application:[protected]
                        Mobile no: [protected], [protected]
                        Jun 24, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        May 23, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        Your PAN card dispatched by courier was returned undelivered to NSDL after which it was re-dispatched by Registered/Speed Post. However, the PAN card was again returned undelivered to NSDL on 05-Nov-2018. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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                          R
                          ravinder kumar rao khori
                          from Jammu, Jammu and Kashmir
                          May 16, 2019
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                          Address: RAVINDER KUMAR S/O SH. SURESH KUMAR VPO KHORI TEHSIL & DISTT REWARI HARYANA, 123101

                          Respected sir/madam,
                          I have applied for the pran on 05 february 2019 in which my pran no[protected] was generated on 05.02.2019. But pran card is not received till date and showing the status as application form is received and under process. The issue may be resolved at the earliest. Details be provided on mobile no. [protected] or email on [protected]@gmail.com at the earliest.

                          Thanking you.

                          Ravinder kumar
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            A
                            amarsingh dohre
                            from Delhi, Delhi
                            May 16, 2019
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                            Address: Bhopal, Madhya Pradesh

                            Dear sir,
                            I have applied for a new pan card in the name of amar singh dohre which dispatched our address in may 2019. I couldn't receive the pan card as our home was closed when the local post man reached our home. Later, after 15 days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                            Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

                            Applicant name: amar singh dohre
                            Acknowledgement number: [[protected]
                            Date of returned:26april2019
                            Mobile no: [protected]
                            [protected]@gmail.com
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              B
                              balikaran chauhan
                              May 15, 2019
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                              Address: Mohalla-Saddupur Post-Chunar District-Mirzapur, Mirzapur, Uttar Pradesh, 231304

                              I have submitted application for name correction in pan card on march 29, 2019. But the pan card has not been delivered yet. After submitting the application, i received the message, whose details are as follows.
                              Dear ramsewari devi, contact no - [protected]
                              Congratulations! You've successfully completed the online application form.
                              Your pan communication no is: 1421178.
                              Please quote your pan communication number for all your future communication.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Jun 18, 2019
                              Updated by balikaran chauhan
                              I have submitted application for name correction in pan card on march 29, 2019. But the pan card has not been delivered yet. After submitting the application, i received the message, whose details are as follows.
                              Dear ramsewari devi, contact no - [protected]
                              Congratulations! You've successfully completed the online application form.
                              Your pan communication no is: 1421178.
                              Please quote your pan communication number for all your future communication.
                              Sir/madam,

                              I have applied for new pan card on 11th May 2019 through e-sign/e-kyc mode. I have got my e-PAN on same day

                              But when I used to open an online bank account, They say invalid PAN No.

                              Please check my application

                              Thanking you
                              Devi Silver
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                                N
                                nhgopalani
                                from Mumbai, Maharashtra
                                May 15, 2019
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                                Address: BALAJI GARMENT PROCESSOR,GALA NO 03, 'B' WING ,1565, MITALI COMPLEX OPP MITALI HOTEL, MUNISURAT COMPOUND , ANJUR PHATA, THANE BHIWANDI, Thane, Maharashtra

                                Dear sir,
                                I have applied for a new pan card in the name of balaji garment processor (Thane bhiwandi-west) pan no - aaufb6939k which is get through msg to me & dispatched our address in 10/04/2019. I couldn’t receive the pan card as our office was closed when the local post man reached our office. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Jun 11, 2019
                                Updated by nhgopalani
                                MOBILE NO-[protected]

                                ACKNOWLEDGEMENT NO- N-[protected]

                                date : 10/04/2019
                                My customer code is A2116091. I filled the PAN application processing fees Rs. 399. but now i got my PAN card . now i want my processing fees refunded because my PAN card is now fetched.

                                Is there ane procedure to refund the
                                fees of duplicate PAN card application form. Please consider my application and do the needful
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                                  I
                                  INFO PARK
                                  from Kanpur, Uttar Pradesh
                                  May 15, 2019
                                  Resolved
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                                  Resolved

                                  Address: Banda, Uttar Pradesh, 210001

                                  Sir,
                                  I am kalpana verma
                                  Acknowledged number: [protected]
                                  Candidate name: kushagra singh
                                  I have applied for pan application online at nsdl for my ward (Son) kushagra singh and paid all fees.
                                  I have already sent the supporting documents to nsdl pune address
                                  { income tax pan services unit
                                  (Managed by nsdl e-governance infrastructure limited)
                                  4th floor, mantri sterling, plot no. 341,
                                  Survey no. 997/8, model colony,
                                  Near deep bungalow chowk,
                                  Pune - 411 016

                                  Pan/tds call centre:[protected] | fax:[protected]

                                  E-mail: [protected]@nsdl.co.in}
                                  But it still showing the following message when i track the pan status
                                  (We have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]
                                  I have already delivered it to said address with india post office - speed post service.
                                  I received a message from india post declaring they have delivered it to destination.
                                  Thank you
                                  May 17, 2019
                                  Complaint marked as Resolved 
                                  It got resolved by NSDL as information got updated in PAN tracking portal at https://tin.tin.nsdl.com/pantan/StatusTrack.html Now there are no issues left. THANK YOU
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  I have pran no[protected], which is showing that pran does not exist and tells enter a valid PRAN, while making payment. Kindly look into this matter as soon as possible. Since 2 year I am unable to pay in my PRAN account.

                                  Thanks & Regards

                                  Mamata Choudhury
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                                    A
                                    Ankit402
                                    from Mumbai, Maharashtra
                                    May 14, 2019
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                                    Address: Indira gandhi ward, Railtoly, Gondia, Gondia, Maharashtra, 441614

                                    Sir, i have applied for pan card at nsdl with acknowledgement no.:[protected]. The pan card has dispatched but yet not received pls help me for get my pan card. My pan card no.: bxupj4720q. The pan card delivery date is 6 may 2019 but it not received yet on 14 may 2019. The status showing it is coming from airway bill no. :[protected] by trackon couriers pvt. Ltd on date 6 may 2019 but it not received pls help me to get my pan card.
                                    +1 photos
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                                      K
                                      Kvrsaicharan
                                      from Manuguru, Telangana
                                      May 13, 2019
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                                      Dear sir/ madam,

                                      I have applied for pan card with token no. [protected] through e-kyc/e-sign option. After the payment, my aadhar verification went failed and the screen showed the below message.

                                      "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

                                      It has been 5 days this happened and still now i haven't got my refund. I called the customer care many times but they didn't answer my call. Please refund my money as soon as possible.

                                      My payment details are attached below for your perusal.

                                      Token no: [protected]
                                      Mail id: [protected]@gmail.com
                                      my date of birth is :10/08/1999
                                      +1 photos
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                                        Y
                                        yashkale10
                                        from Mumbai, Maharashtra
                                        May 13, 2019
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411030
                                        Website: NSDL pan card application

                                        I have applied for application of the pan card on this site on 23rd of april
                                        2019
                                        But something went wrong and the process failed.
                                        They told that the refund will be proccessed after 10 working days but
                                        Nothing has happened yet.
                                        My token number is [protected]
                                        My name is yash kale.
                                        I have also contacted to the customer care service agent a week before from today that is on 5th of may and they have assured me that they will provide me a complete assurance of my problem and help me figure it out
                                        But it is now a week has been passed after that call and still nothing has happened.
                                        +1 photos
                                        Jun 22, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 16, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        We have taken a note of your grievance. We will investigate the matter and revert shortly.
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