NSDL e-Governance Infrastructure Complaints & Reviews

Hello nsdl e-governance infrastructure,

I have applied pan card name correction through nsdl pan online by e-sign method on 26 march 2019 and received acknowledgement number through email but while trying to search for my pan status it shows "no records found".in nsdl website could you please help in this.

Acknowledgement number - [protected]

Sir,

I had applied for pan using online facility on 25 march 2019 using e sign,

On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check application status

Name : shreedevi

Thanks

Sir/madam,

I have applied for reprint of pan card on 25th march 2019 through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Shreedevi

On 25 march, i applied for new pan and did e-sign/e-kyc and received acknowledgement number.
I also received transaction number and details and was asked to authorize my aadhaar for e-kyc.
But while checking status through acknowledgement number, the website shows, 'no record found'.
I even tried the official message status checker but got the same response from it too.

I was applied online for new pan card. But application was failed due to missmatch of aadhar details. Fee of Rs 107.50 is successfully paid as in photo proo[censored]ploaded. message on screen was that fee will be refunded within 7 working days. But it is not refunded. please resolve this issue.please refer the transaction receipt uploaded in photo.
Thanks.
your's sincerely Amruta kulkarni

I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.147.40 using my paytm wallet. MY balance was deducted from paytm wallet on 16/03/2019 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not refund any money. where is amount of my Pan Application? This problem arises due to their OTP verification failure. I need my money to create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.

I had requested for change in address and other detail in my pan. My home address was absolutely fine and easily discoverable then too the pan was undelivered stating that insufficient address. Now as i am checking detail on your website, it states that on 19/03/2019 it is lying in mumbai office.

I am requesting you that kindly re-dispatch it. If possible kindly mention that if they are not able to find address then atleast make a call on mobile number.

Applicant name: amit raisinghani
Application coupon number: u - g[protected]
Mobile no: [protected]

I need to make changes in my pan card name, tried thrice it deducted money but on the next page it again asked for otp which i never get, now all the 3 attempts stands failed and gives error as:
"incorrect otp. You have exceeded maximum number of limits to generate otp. Hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of this pan application in next seven working days."

"please refund my all the 3 transaction money back"

1. Token no:[protected] — 147/-
2. Token no:[protected] — 147/-
3. Token no:[protected] — 120/-

Sir/madam,

I have applied for new pan card on 23rd March 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Beauty Kumari

I used to nsdl for application of new PAN card. On 06/03/2019 ..i have got my temparory token also.. My money was debited from my account RS 106 form state bank of india.. And the application was failed and due to the addhar authentication was not completed because i didn't know received any otp and it had shown the money will be refunded within the next 7 working days but till now i didnt received any payment.. Please make it clear that as soon as possible and thank you

Dear sir/madam,

Thank you for writing to us


We refer to your email regarding pan application submitted to nsdl e-gov.

To provide the status of your pan application, we require the 15 digit acknowledgment number or pan (If allotted).

For any clarification/assistance you may contact us at the call center on[protected]/25658300 or write to [protected]@nsdl.co.in click here or sms nsdlpan15 digit acknowledgment number to 57575 to know the status of your application.

Regards,
Gopal
Tin-info team

On mar 16, 2019 11:57 am noreply wrote —

Dear sir / madam,

This is with reference to the feedback in the area 'pan application - pan number:
', the feedback as well as the detail of applicant is as follows:-

Contact details as follows:

S. No. Particulars detail of applicant
Ack no. [protected]
1 name prathap s r
2 flat/door/block no 81/3 1st floor
3 name of building/premises/village opp royal meenakshi mall
4 road/street/lane cave temple road bg road, biside dominos
5 area/locality hulimavu
6 town/city/district bangalore
7 state/union territory karnataka
8 pin code 560076
9 telephone [protected]
10 email id [protected]@gmail.com
Complaint provided

Pan card pdf not coming our e mail id

Regards,
Prathap s r

* this message is for the named addressees' use only. It may contain nsdl confidential, proprietary or legally privileged information. If you receive this message in error, please immediately delete it. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. Unless otherwise stated, any commercial information given in this message does not constitute an offer to deal on any terms quoted. Any reference to the terms of executed transactions should be treated as preliminary only and subject to our formal written confirmation. *

I used nsdl website to create a new pan card of my own. I have applied twice to create my new pan card but it could not process it further due to multiple times generation of otp. I have paid the amount of ₹127.40 twice and it has been deducted from my account. I have made the transaction of payment on 17/3/19 and 18/3/19. My token number are [protected] and [protected]. I just want a refund of my money that has been deducted from my account as early as possible.

I was applying for a duplicate physical copy of PAN for my mother on TIN NSDL website and even after successful payment the application acknowledgement number did not get generated and now I am not sure even if the application has been accepted or failed.

Please can I request you to take the application further and provide the reference number/ acknowledgment reference so that I may at least be able to track the status of the application.

Otherwise, I would demand a refund into my account.

Dear Sir,
I have applied for a new PAN Card in the name of BHAVRAV PUNJABA DABHADE which dispatched our address in February 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

Applicant Name: BHAVRAV PUNJABA DABHADE
Acknowledgement Number:[protected]
Date of Application: 10 JAN 2019
Mobile NO: [protected]

Dear sir,
I have applied for a new pan card in the name of ranjeet kumar pal which was dispatched. I couldn’t receive the pan card as post man he did not inform me and he returned back.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: ranjeet kumar pal
Acknowledgement number: [protected]
Mob no: [protected]
Mail id :[protected]@gmail.com

Dear sir/madam,

I applied for pan card on 22 feb 2019 with token number [protected] and [protected]. But i was unable to applied for same. Nsdl site was showing
"your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode.
Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days".

Please find the available details -

1. Date of birth-30/04/1964

2. Token number-[protected], [protected]

3. Email id - [protected]@gmail.com

4. Transaction reference number -

(A)- vin/nsdlpan/[protected]/[protected]

(B)- vin/nsdlpan/[protected]/[protected]

Both the times there was deduction of my money 106/rs each. 25+ days have passed but till yet i didnt get that. I even send many mails to nsdl and also calls to nsdl customer care, but not satisfied with the revert.

My npc a/c no.[protected] is frozen. Therefore it is requested to kindly unfreeze my a/c, so that i have paid my subscription in my npc a/c. I have many times try on cra helpline for resolving but no results. Pl. Do needful in this matter, so i paid my dues before this f. Y. Even your any customer care service no.[protected] not responding. Totally your nps any service is helpful for customer.

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Anupama tiwari

Sir/madam,

I have applied for new pan card on 6th november 2017 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Vijayant veer siag

I applied for the pan card one and half week before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message:

Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Now its been over one and half week but neither the refund has come nor e-kyc has completed.

Please refund my money. Details are given below:

Token no: [protected]
Dob: 29/06/1992
Name: gayathri a
Email: [protected]@gmail.com