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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 105

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S
Sukalyan Nag
from Kolkata, West Bengal
Feb 26, 2019
Resolved
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My name is sukalyan nag. Fathers name kalidas nag.
My mail id - sukalyan.[protected]@gmail.Com
my office address is - 1st floor mpst state bank of india zonal office bidhannagar. Kolkata - 700054
my pran card returned undelivered on 18/02/19
please ensure that i receive my pran card in my residential address i.E. 1111 boral ts road kolkata - 700154.
If you would despatch the pran card again i will be highly obliged.
Thanking you
Apr 7, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2019
NSDL e-Governance Infrastructure Customer Care's response
This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
Dear Sir,
while tracking status of my PAN it is showing ''NO record found'

ack. No. N-[protected]

Kindly look into this and d the needful.
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    S
    Satyam Si
    from Mumbai, Maharashtra
    Feb 26, 2019
    Resolved
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    Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, Mumbai City, Maharashtra, 400013

    Sir/madam,

    I have applied for reprint of pan card on 21st feb 2019through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

    "thank you for using online facility for pan application.

    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

    But when i checked my application status today, it was shown "sorry, no record found."

    Please check my application

    Thanking you
    Satyam kumar
    Apr 5, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 05, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
    I have not received prankit or pran number please sent me kit given below address H.N.14 professor colony Eid gah road m.j.nagar SHAHJAHANPUR
    My mobile number is [protected]
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      A
      Ashutosh7
      from Muzaffarpur, Bihar
      Feb 25, 2019
      Resolved
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      Address: Ratu road ,Ranchi., Ranchi, Jharkhand, 834001

      This is in reference to my pan application no. [protected], as i can currently check application status "as shown bellow.

      Status :
      Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

      "
      I have never applied pan card for this firm before, need the pan on urgent basis, please help me with this.
      I will be thankful to you.
      Sending you the acknolegment for your reference

      Regards,
      Shivaay enterprises
      Ranchi
      Phn no -[protected]
      Apr 27, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Feb 27, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
      Verified Support
      Mar 05, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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        T
        Tanya G
        Feb 25, 2019
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        Address: 78681

        I have applied online 3 times and made payment through bill desk.
        * i do not see clear instruction so as to where to send the documents
        * i get temporary token no
        * i have receipt with reference no

        Is there a way i can upload documents online or do i have to mail. How long does it take for me to receive the pdf pan card

        When i use the reference no to track the nsdl website says invalid reference no.
        Please assist

        [protected]@gmail.com
        Apr 10, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 05, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
        Pan card not receiving
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          S
          Suryanarayana Rao
          from Bengaluru, Karnataka
          Feb 25, 2019
          Resolved
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          Address: 3rd Main, Ramamohanpuram, Bangalore, Karnataka, 560021

          Respected sir/madam,

          I have received an sms on my mobile that “letter sent for discrepancy found in pan application acknowledgement no. [protected] “

          But i have not received any letter in my mail, please send it again on:- [protected]@gmail.com

          The necessary required documents were given. It was told that to clarify the doubt by mail.

          Hereby clarify that i want my name to be as in the application given. As previous name included my father name with my name.

          Please do the needful and oblige.

          Thanx,
          Suryanarayana rao
          [protected]
          Apr 11, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          To resolve your query/concern, kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
          I had fill online pan 49 a form by NSDL website .but fail in e kyc after payments . What about refund my payment ?
          My PRAN no
          is[protected]
          I didn't login & I didn't reset my password because of My PRAN database is not found. thank you
          Sir,

          I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my email id.

          Name: Shiju Gopalan
          PRAN:[protected]
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            S
            sankamble1710
            from Aurangabad, Maharashtra
            Feb 25, 2019
            Resolved
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            Address: NEAR SHRI SWAMI SAMARTH TEMPLE, 431109

            Dear sir,
            I have applied for a new pan card in the name of bijla nandkishor patil which dispatched our address in 9 feb 19. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

            Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

            Applicant name : bijla nandkishor patil
            Acknowledgement number: [protected]
            Date of application:19 jan 2019
            Mobile no:[protected]
            Apr 7, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
            Verified Support
            Mar 05, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
            Mar 08, 2019
            Updated by sankamble1710
            thanks pan card deliverd succesfully
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              D
              desto1000
              from Jhansi, Uttar Pradesh
              Feb 24, 2019
              Resolved
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              Address: 1843, Dicruz Compund, Masiha Ganj, Sipri bazar, Jhansi, Jhansi, Uttar Pradesh, 284003

              I applied for pan card at onlineservices. Nsdl.com using e-kyc. I verified using aadhar card and completed all the formalities but in the end it failed. Rs. 106 has been deducted from my account.
              They didn't even sent me a temporary token number on my email or mobile.
              My email id is - shashank. Sharma.[protected]@gmail.com
              Name - shashank sharma
              Date of birth - 19/10/1995
              Date of application - 24/02/2019

              Kindly refund my money.
              Apr 15, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Feb 24, 2019
              Updated by desto1000
              I can't believe it. They called me and asked for my UPI id and bank account balance. After that they sent some link which asked to do payment of 25, 499. Cannot believe such fraud is happening in government organisation
              Verified Support
              Mar 05, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
              Verified Support
              Mar 05, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                S
                santhu Ronik
                from Bengaluru, Karnataka
                Feb 23, 2019
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                Address: Madikeri kodagu , karnataka., Kodagu, Karnataka, 12345
                Website: [email protected]

                My pan no is auzpb1467h. Same pan no is issued to another person. He is a government official at banglore. We both have same name is basavaraju m, & father name is same, same dob[protected]. Iam a police. I camo know it through kyc. So please advise me to rectify my pan ni. Thanx my mail id is [protected]@gmail.com. So pls send the details to my complaint.
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Feb 23, 2019
                Updated by santhu Ronik
                Pls send me the pan details AUZPB1467H. And give a solutions my complaint.
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                  K
                  Kaushik Baral
                  from Bengaluru, Karnataka
                  Feb 22, 2019
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                  Sir/madam,

                  I have applied for new pan card on 21st february 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                  "thank you for using online facility for pan application.

                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                  But when i checked my application status today, it was shown "sorry, no record found."

                  Please check my application

                  Thanking you
                  Kaushik baral
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    N
                    nithavis
                    from Mumbai, Maharashtra
                    Feb 22, 2019
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                    Address: 560097

                    I have applied for new pan card on 22nd february 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
                    But when i checked my application status, it was shown "sorry, no record found."

                    Please check my application [protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      J
                      Jeetk
                      from Mumbai, Maharashtra
                      Feb 22, 2019
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                      Hi,

                      I just completed registering for enps, and got a mail with my pran number. The mail also said that i will shortly receive an email for setting my ipin and tpin. But i never got any such email. Also, when i am trying the forget password option, it shows me "unauthorised user". Please email me the procedure for setting ipin and tpin for the first time user.

                      Thanks
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        A
                        Achalkhode
                        from Nashik, Maharashtra
                        Feb 22, 2019
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                        Dear sir,
                        I have applied for a new pan card in the name of achal khode which dispatched our address in january 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home.
                        Therefore, i requesting your resend my pan card to another address as i move in another city.
                        Applicant name: achal harishrao khode acknowledgement number:protected
                        Date of application: 18 jan 2018
                        Mobile no: [protected]
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          R
                          raj257
                          from Mumbai, Maharashtra
                          Feb 22, 2019
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                          Hi

                          I have applied for correction of pan card data on 22 feb 19 today through e-sign/e-kyc mode (My adhar card photo is there on ack form,). I have got my acknowledgement number ([n-[protected]]). On completion of the process i have received message like below.
                          Ack no: [n-[protected]]

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            N
                            Najih B
                            from Aluva, Kerala
                            Feb 21, 2019
                            Resolved
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                            Resolved

                            Address: Kannur, Kerala, 670594

                            Dear sir/madam,

                            I have applied for re-printing my old pan card, as it is damaged.
                            I have received a sms on my mobile that “letter sent for discrepancy found in pan application made vide ack. No. [protected]“.
                            The status of my application says "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl".
                            I have not received any letter in my mail ([protected]@hotmail.com).
                            Please let me know on what to do next as im am not able to use my pan card right now.
                            Thanks,
                            Najih basheer
                            Mar 31, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 22, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                            Verified Support
                            Feb 28, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution.
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                              P
                              Pratik Rakshit
                              from Pune, Maharashtra
                              Feb 20, 2019
                              Resolved
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                              Resolved

                              Address: Nagpur, Maharashtra, 441305
                              Website: Nsdl

                              Otp not received
                              I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net banking. But i haven't received the otp at last verification step

                              Token number[protected]
                              Name subodh nagoraoji wahane
                              Dob 16/01/1987
                              Email. Pratik. [protected]@gmail.com
                              Mar 29, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 21, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                              Verified Support
                              Feb 26, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                KJ Sahai
                                from Jamshedpur, Jharkhand
                                Feb 20, 2019
                                Resolved
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                                Resolved

                                Address: East Singhbhum, Jharkhand, 831012

                                E sign transaction failure after submitting aadhar otp repeatedly says input xml not in proper format and take up with asp. I have been trying to esign pledge for taking loan under las thru nj wealth portal which takes esign to nsdl. I am getting otp but after submitting otp, transaction shows failed. I have tried more than 100 times since yesterday.
                                Ukc:esign:5514:[protected] dtd 20/02/2019; 7:18:45
                                Apr 12, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 11, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Please share the transaction ID for analysis
                                Sir.
                                Today I have successfully open eNPS account. PRAN also received which is as follows :[protected]
                                Name : Vibhor Mangal
                                Email : [protected]@vardhman.com
                                Mobile : [protected]

                                Complain : PRAN number is not showing in data Base when I tried set password for contribution

                                Please solve issue urgently
                                Thanks.
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                                  viptandon
                                  Feb 18, 2019
                                  Resolved
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                                  Resolved

                                  Hi

                                  I have applied for reprint of pan card on 18 feb 19 today through e-sign/e-kyc mode (My adhar card photo is there on ack form,). I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
                                  Ack no: [protected]

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application
                                  Mar 29, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 20, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted
                                  Verified Support
                                  Feb 21, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The application is processed by Income Tax Department. The physical PAN card shall be dispatched you shortly.
                                  My pran no.[protected] is not found in database, nsdl websites.so please update my pran no.and account no. on nsdl websites.
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                                    N
                                    nani raavi
                                    from Noida, Uttar Pradesh
                                    Feb 18, 2019
                                    Resolved
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                                    Resolved

                                    Address: Visakhapatnam, Andhra Pradesh, 531061

                                    Dear sir,
                                    I have applied for a correction in pancard in the name of sri. Raavi nani which dispatched our address in 23/10/2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address. Application no.[protected]/23.10.2018

                                    Therefore, i requesting your resend my pan card no. Dbupr7754e to same address and i mentioned our details below.

                                    Applicant name: raavi nani
                                    Acknowledgement number: [not available]
                                    Date of application: 23 october 2018
                                    Mobile no: [[protected]]
                                    Mar 24, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 20, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                                    Verified Support
                                    Feb 21, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    We request you to submit an application for reprint the card. For more details, click here: https://www.tin-nsdl.com/services/pan/correction.html You can also call at[protected] for any clarification.
                                    Sub: PAN card cancellatin

                                    Respected sir,
                                    I have received 2 pa cards (CSZPP7639H, BKIPP4263P), i've submitted the PAN card BKIPP4263P to raipur income tax office for cancellation on[protected] ASK no:[protected] but they did not cancel till yet.

                                    So kindly delete the PAN BKIPP4263P
                                    I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable to login to set my i-pin and to contribute towards my investment. Please help.

                                    I am getting the error "pran not found in database" always.

                                    Below are my details to contact.

                                    Name: Amardeep Sharma
                                    Email: [protected]@gmail.com
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                                      shekharshukla009
                                      from Mumbai, Maharashtra
                                      Feb 18, 2019
                                      Resolved
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                                      Resolved

                                      pran - details not sent to my email id

                                      I have newly registered with e-nps and allotted with pran no. And got message on my phone my pran has been activated on 13/02/2019 kindly check email to procedure to set pin and tpin of your pran.
                                      But i did not get any mail on my emai id.

                                      Could you elapse check and fix the issue so that i can login to my account and do my subsequent contributions....
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                                      Subhamoy Halder
                                      from Kolkata, West Bengal
                                      Feb 17, 2019
                                      Resolved
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                                      Resolved

                                      Address: 700150

                                      Respected sir/mam, i applied for the duplicate/reprint of my lost pan card and paid the fees through my debit card but the e-kyc failed and neither i received any mail or message or any token number and the following message got displayed only:

                                      Online pan application

                                      Your mobile number/email id is not registered in uidai. Hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of this pan application in next seven working days. To check registered mobile number in aadhaar, please visit at www.eaadhaar.uidai.gov.in

                                      Please refund my money.

                                      Details are given below:

                                      Token no. - not received any mail or message for token no.

                                      Dob: 13/08/1985

                                      Name - subhamoy halder

                                      E mail: [protected]@gmail.com

                                      Aadhar no.[protected]

                                      Please refund my money. Details are given below:

                                      Token no. - not received any mail or message for token no.

                                      Dob: 13/08/1985

                                      Name - subhamoy halder

                                      Aadhar no.[protected]

                                      E mail: [protected]@gmail.com

                                      Payment authorization from my icici bank a/c

                                      Dear customer,

                                      Greetings from icici bank.

                                      A purchase of inr 106.90 has been made using your debit card linked to icici bank account xx0662 on 17-feb-19. Info: vin*nsdlpan.
                                      Mar 23, 2019
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Feb 17, 2019
                                      Updated by Subhamoy Halder
                                      TOKEN NO. EARLIER RECEIVED - [protected]
                                      Feb 17, 2019
                                      Updated by Subhamoy Halder
                                      I GOT THIS MAIL WHICH INCLUDES THE CORRECT TOKEN NUMBER ATLEAST AFTER 2 HRS.OF SUBMITTING THE PAN APPLICATION SERVICE AND PAYING FOR IT WHICH EVENTUALLY FAILED.

                                      Token Number for this application is [protected].

                                      Dear Sir / Madam,

                                      We thank you for using online PAN application service of NSDL e-Governance Infrastructure Limited.

                                      You have successfully registered on our website for online PAN application. Your Token Number for this application is [protected].

                                      This token number can be used for following purposes:

                                      1. To fill your incomplete online PAN application (if applicable) at your convenience and/or

                                      2. To re-print acknowledgement receipt

                                      To execute any of the above mentioned actions, click here

                                      For any further assistance, please call at our call centre[protected] or write to us at [protected]@nsdl.co.in .

                                      This is an auto generated e-mail please do not reply to this e-mail.



                                      NSDL
                                      Technology, Trust & Reach
                                      NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642)
                                      1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                                      For status of your application, please click here or SMS NSDLPAN to 57575
                                      Verified Support
                                      Feb 18, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                                      Feb 20, 2019
                                      Updated by Subhamoy Halder
                                      Online PAN application

                                      Your mobile number/email ID is not registered in UIDAI. Hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.Kindly note that you will get refund of this PAN application in next seven working days. To check registered mobile number in Aadhaar, please visit at www.eaadhaar.uidai.gov.in
                                      Verified Support
                                      Feb 20, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                      Verified Support
                                      Feb 20, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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