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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Dec 13, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 105

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D
desto1000
from Jhansi, Uttar Pradesh
Feb 24, 2019
Resolved
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Address: 1843, Dicruz Compund, Masiha Ganj, Sipri bazar, Jhansi, Jhansi, Uttar Pradesh, 284003

I applied for pan card at onlineservices. Nsdl.com using e-kyc. I verified using aadhar card and completed all the formalities but in the end it failed. Rs. 106 has been deducted from my account.
They didn't even sent me a temporary token number on my email or mobile.
My email id is - shashank. Sharma.[protected]@gmail.com
Name - shashank sharma
Date of birth - 19/10/1995
Date of application - 24/02/2019

Kindly refund my money.
Apr 15, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Feb 24, 2019
Updated by desto1000
I can't believe it. They called me and asked for my UPI id and bank account balance. After that they sent some link which asked to do payment of 25, 499. Cannot believe such fraud is happening in government organisation
Verified Support
Mar 05, 2019
NSDL e-Governance Infrastructure Customer Care's response
To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
Verified Support
Mar 05, 2019
NSDL e-Governance Infrastructure Customer Care's response
To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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    santhu Ronik
    from Bengaluru, Karnataka
    Feb 23, 2019
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    Address: Madikeri kodagu , karnataka., Kodagu, Karnataka, 12345
    Website: [email protected]

    My pan no is auzpb1467h. Same pan no is issued to another person. He is a government official at banglore. We both have same name is basavaraju m, & father name is same, same dob[protected]. Iam a police. I camo know it through kyc. So please advise me to rectify my pan ni. Thanx my mail id is [protected]@gmail.com. So pls send the details to my complaint.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Feb 23, 2019
    Updated by santhu Ronik
    Pls send me the pan details AUZPB1467H. And give a solutions my complaint.
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      Kaushik Baral
      from Bengaluru, Karnataka
      Feb 22, 2019
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      Sir/madam,

      I have applied for new pan card on 21st february 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

      "thank you for using online facility for pan application.

      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

      But when i checked my application status today, it was shown "sorry, no record found."

      Please check my application

      Thanking you
      Kaushik baral
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        N
        nithavis
        from Mumbai, Maharashtra
        Feb 22, 2019
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        Address: 560097

        I have applied for new pan card on 22nd february 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

        "thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."
        But when i checked my application status, it was shown "sorry, no record found."

        Please check my application [protected]
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          J
          Jeetk
          from Mumbai, Maharashtra
          Feb 22, 2019
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          Hi,

          I just completed registering for enps, and got a mail with my pran number. The mail also said that i will shortly receive an email for setting my ipin and tpin. But i never got any such email. Also, when i am trying the forget password option, it shows me "unauthorised user". Please email me the procedure for setting ipin and tpin for the first time user.

          Thanks
          +1 photos
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            A
            Achalkhode
            from Nashik, Maharashtra
            Feb 22, 2019
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            Dear sir,
            I have applied for a new pan card in the name of achal khode which dispatched our address in january 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home.
            Therefore, i requesting your resend my pan card to another address as i move in another city.
            Applicant name: achal harishrao khode acknowledgement number:protected
            Date of application: 18 jan 2018
            Mobile no: [protected]
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              R
              raj257
              from Mumbai, Maharashtra
              Feb 22, 2019
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              Hi

              I have applied for correction of pan card data on 22 feb 19 today through e-sign/e-kyc mode (My adhar card photo is there on ack form,). I have got my acknowledgement number ([n-[protected]]). On completion of the process i have received message like below.
              Ack no: [n-[protected]]

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                N
                Najih B
                from Aluva, Kerala
                Feb 21, 2019
                Resolved
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                Address: Kannur, Kerala, 670594

                Dear sir/madam,

                I have applied for re-printing my old pan card, as it is damaged.
                I have received a sms on my mobile that “letter sent for discrepancy found in pan application made vide ack. No. [protected]“.
                The status of my application says "we have received the documents with reference to your application for 'new pan card or/and changes or correction in pan data'. Your application is under process with nsdl".
                I have not received any letter in my mail ([protected]@hotmail.com).
                Please let me know on what to do next as im am not able to use my pan card right now.
                Thanks,
                Najih basheer
                Mar 31, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Feb 22, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                Verified Support
                Feb 28, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution.
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                  P
                  Pratik Rakshit
                  from Pune, Maharashtra
                  Feb 20, 2019
                  Resolved
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                  Resolved

                  Address: Nagpur, Maharashtra, 441305
                  Website: Nsdl

                  Otp not received
                  I have applied for pan card online with option e-kyc authentication through aadhaar. The details were submitted successfully and the payment was also made through net banking. But i haven't received the otp at last verification step

                  Token number[protected]
                  Name subodh nagoraoji wahane
                  Dob 16/01/1987
                  Email. Pratik. [protected]@gmail.com
                  +1 photos
                  Mar 29, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 21, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                  Verified Support
                  Feb 26, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                    K
                    KJ Sahai
                    from Jamshedpur, Jharkhand
                    Feb 20, 2019
                    Resolved
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                    Resolved

                    Address: East Singhbhum, Jharkhand, 831012

                    E sign transaction failure after submitting aadhar otp repeatedly says input xml not in proper format and take up with asp. I have been trying to esign pledge for taking loan under las thru nj wealth portal which takes esign to nsdl. I am getting otp but after submitting otp, transaction shows failed. I have tried more than 100 times since yesterday.
                    Ukc:esign:5514:[protected] dtd 20/02/2019; 7:18:45
                    Apr 12, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 11, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    Please share the transaction ID for analysis
                    Sir.
                    Today I have successfully open eNPS account. PRAN also received which is as follows :[protected]
                    Name : Vibhor Mangal
                    Email : [protected]@vardhman.com
                    Mobile : [protected]

                    Complain : PRAN number is not showing in data Base when I tried set password for contribution

                    Please solve issue urgently
                    Thanks.
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                      V
                      viptandon
                      Feb 18, 2019
                      Resolved
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                      Resolved

                      Hi

                      I have applied for reprint of pan card on 18 feb 19 today through e-sign/e-kyc mode (My adhar card photo is there on ack form,). I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.
                      Ack no: [protected]

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application
                      Mar 29, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 20, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted
                      Verified Support
                      Feb 21, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      The application is processed by Income Tax Department. The physical PAN card shall be dispatched you shortly.
                      My pran no.[protected] is not found in database, nsdl websites.so please update my pran no.and account no. on nsdl websites.
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                        N
                        nani raavi
                        from Noida, Uttar Pradesh
                        Feb 18, 2019
                        Resolved
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                        Resolved

                        Address: Visakhapatnam, Andhra Pradesh, 531061

                        Dear sir,
                        I have applied for a correction in pancard in the name of sri. Raavi nani which dispatched our address in 23/10/2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address. Application no.[protected]/23.10.2018

                        Therefore, i requesting your resend my pan card no. Dbupr7754e to same address and i mentioned our details below.

                        Applicant name: raavi nani
                        Acknowledgement number: [not available]
                        Date of application: 23 october 2018
                        Mobile no: [[protected]]
                        Mar 24, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 20, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                        Verified Support
                        Feb 21, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        We request you to submit an application for reprint the card. For more details, click here: https://www.tin-nsdl.com/services/pan/correction.html You can also call at[protected] for any clarification.
                        Sub: PAN card cancellatin

                        Respected sir,
                        I have received 2 pa cards (CSZPP7639H, BKIPP4263P), i've submitted the PAN card BKIPP4263P to raipur income tax office for cancellation on[protected] ASK no:[protected] but they did not cancel till yet.

                        So kindly delete the PAN BKIPP4263P

                        pan card redispatch - Comment #3355496 - Image #0
                        I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable to login to set my i-pin and to contribute towards my investment. Please help.

                        I am getting the error "pran not found in database" always.

                        Below are my details to contact.

                        Name: Amardeep Sharma
                        Email: [protected]@gmail.com
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                          S
                          shekharshukla009
                          from Mumbai, Maharashtra
                          Feb 18, 2019
                          Resolved
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                          Resolved

                          pran - details not sent to my email id

                          I have newly registered with e-nps and allotted with pran no. And got message on my phone my pran has been activated on 13/02/2019 kindly check email to procedure to set pin and tpin of your pran.
                          But i did not get any mail on my emai id.

                          Could you elapse check and fix the issue so that i can login to my account and do my subsequent contributions....
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                          Subhamoy Halder
                          from Kolkata, West Bengal
                          Feb 17, 2019
                          Resolved
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                          Resolved

                          Address: 700150

                          Respected sir/mam, i applied for the duplicate/reprint of my lost pan card and paid the fees through my debit card but the e-kyc failed and neither i received any mail or message or any token number and the following message got displayed only:

                          Online pan application

                          Your mobile number/email id is not registered in uidai. Hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of this pan application in next seven working days. To check registered mobile number in aadhaar, please visit at www.eaadhaar.uidai.gov.in

                          Please refund my money.

                          Details are given below:

                          Token no. - not received any mail or message for token no.

                          Dob: 13/08/1985

                          Name - subhamoy halder

                          E mail: [protected]@gmail.com

                          Aadhar no.[protected]

                          Please refund my money. Details are given below:

                          Token no. - not received any mail or message for token no.

                          Dob: 13/08/1985

                          Name - subhamoy halder

                          Aadhar no.[protected]

                          E mail: [protected]@gmail.com

                          Payment authorization from my icici bank a/c

                          Dear customer,

                          Greetings from icici bank.

                          A purchase of inr 106.90 has been made using your debit card linked to icici bank account xx0662 on 17-feb-19. Info: vin*nsdlpan.
                          Mar 23, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Feb 17, 2019
                          Updated by Subhamoy Halder
                          TOKEN NO. EARLIER RECEIVED - [protected]
                          Feb 17, 2019
                          Updated by Subhamoy Halder
                          I GOT THIS MAIL WHICH INCLUDES THE CORRECT TOKEN NUMBER ATLEAST AFTER 2 HRS.OF SUBMITTING THE PAN APPLICATION SERVICE AND PAYING FOR IT WHICH EVENTUALLY FAILED.

                          Token Number for this application is [protected].

                          Dear Sir / Madam,

                          We thank you for using online PAN application service of NSDL e-Governance Infrastructure Limited.

                          You have successfully registered on our website for online PAN application. Your Token Number for this application is [protected].

                          This token number can be used for following purposes:

                          1. To fill your incomplete online PAN application (if applicable) at your convenience and/or

                          2. To re-print acknowledgement receipt

                          To execute any of the above mentioned actions, click here

                          For any further assistance, please call at our call centre[protected] or write to us at [protected]@nsdl.co.in .

                          This is an auto generated e-mail please do not reply to this e-mail.



                          NSDL
                          Technology, Trust & Reach
                          NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642)
                          1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

                          For status of your application, please click here or SMS NSDLPAN to 57575
                          Verified Support
                          Feb 18, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.
                          Feb 20, 2019
                          Updated by Subhamoy Halder
                          Online PAN application

                          Your mobile number/email ID is not registered in UIDAI. Hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode.Kindly note that you will get refund of this PAN application in next seven working days. To check registered mobile number in Aadhaar, please visit at www.eaadhaar.uidai.gov.in
                          Verified Support
                          Feb 20, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                          Verified Support
                          Feb 20, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                            Shashankp06
                            from Panipat, Haryana
                            Feb 16, 2019
                            Resolved
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                            Resolved

                            I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error message 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id. I even don't able to sent request for pran card. Please tell me what need to be done.
                            Mar 25, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 22, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                            I am getting "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." Pls resolve

                            My acknowledgement no is 11743849
                            Date of Acknowledgement - 05/02/2019
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                              Prakash Nebhnani
                              from Delhi, Delhi
                              Feb 16, 2019
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana, 122002

                              Hi am unable to make contribution beyond initial rs. 500. Reason stated is kyc not done at my icici bank account.

                              I have checked, kyc is done, got my permanent address updated to match my nps form a week back and sent another form via courier. Still problem is unresolved.

                              Please advise what is to be done.
                              Prakash nebhnani
                              Prakash. [protected]@gmail.com
                              [protected]
                              Mar 26, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 22, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/complaint raised at “Consumer forum” The concern shared will be analysed and the status will be sent to the email ID provided by you. For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                PKduhan
                                from Mumbai, Maharashtra
                                Feb 15, 2019
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                                Address: 122505

                                My name is Pradeep and I am living in grugaon and this is regarding my PAN Card AP*****1B. This PAN card number is allotted by NSDL authorities to me and one other person as well. I have made complains many time to concern authorities either NSDL or Income Tax department regarding this. But non of them taken any action on it. Whenever I visited there office or approach them via a complain email. They have provided no solution to me. Now problem is that I can't submit a new PAN card request as my AADHAR card number got link to it. And this other person is also filling ITR in my Income tax account . Could you please suggest any solution to this issue.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Hemanth volter
                                  from Guntur, Andhra Pradesh
                                  Feb 15, 2019
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                                  Address: Guntur, Andhra Pradesh, 522647

                                  Sir/madam,

                                  I have applied for correction in pan card on 14th feb 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([[protected]]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application

                                  Thanking you
                                  Hemanth g
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    Shreekant Khandewale
                                    from Gurgaon, Haryana
                                    Feb 14, 2019
                                    Resolved
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                                    Resolved

                                    Address: 110067

                                    Sir,

                                    I am working at the icssr (Mhrd). I forgot my passward then i entered five times wrong passward, so my nps account has been locked. So please send me new passward & unlock my account or reply me how can i unlock my account. My e-mail id - [protected]@gmail.com. Please resolve my problem as early as possible. An early response is highly appreciated.

                                    Thanking you,

                                    Yours faithfully,
                                    Shiv kumar
                                    Mar 21, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 18, 2019
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that the status of your query has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                      Venkata Karthik
                                      from Chennai, Tamil Nadu
                                      Feb 13, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600061

                                      Hi,

                                      I have made payment of rs.5000 for the nps tier i account on 18th jan 2019 and acknowledgment number is 12891609.
                                      Contribution receipt number is[protected].

                                      It has been more than 3 weeks, my contribution is still not reflecting in tier i account.

                                      Even i have raised grievance against nps trust on 1st feb 19 token no:10440263, there has been no response from nps.

                                      This incident is causing lot of mental agony and preventing me from doing further investment in nps.

                                      Please check and resolve this issue at the earliest.
                                      Mar 21, 2019
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 18, 2019
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This has reference to the query/complaint raised at “Consumer Forum” The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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