NSDL e-Governance Infrastructure Complaints & Reviews

Address: New Delhi, Delhi

Hi sir/madam,

I have applied for correction of my pan card on 11th mar 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please look into it and revert as earliest. Really urgent as everywhere my complete name is there and most important document pan card doesnt have full name

Kindly update me

Thanking you
Sunny mann

Mar 13, 2019

Complaint marked as Resolved

Resolved by NSDL in less than 24 hours. Very fast Thank You

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

NSDL e-Governance Infrastructure Customer Care's response Thank you for acknowledging that your concern has been resolved. In future, for any assistance, contact us at [protected]@nsdl.co.in or[protected].

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Getting error on entering adhaar otp "your request cannot be processed. Please try after some time" everytime. Unable to submit the request. Already made the payment and have also sent a mail to [protected]@nsdl.co.in. But no reply. Please help

—
Name - ashalata bal
Mail - bal. [protected]@gmail.com
Doc - 10/01/1966

Apr 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 180/D j j keny lane, SHANIWAR PATIL CHAWl, Dharavi koliwada, room No. 06, mumbai 17., Mumbai City, Maharashtra, 400017

Sir/madam,

I have applied for pan card changes on 6th march 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]), token number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Kavieshvaran

Apr 16, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution

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B

biswajits138

from Surat, Gujarat

Mar 7, 2019

Sir my name-mohammad samsher ansari
acknowledgement no: n-[protected]
m-[protected]/[protected]

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I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

Apr 24, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: A-201, Arvind Expansia, Puttapa Industrial Area, Whitefield Main Road, Mahadevpura, 560048

Hi,

I opened an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, the system shows an error message 'pran not found in database'.

When i login into the site with my pran number, it says that the pran details is not found. I have been contributing to apy for over 2 years now and no way to check the details. Please help rectify this.

My details

Name: rohit gupta
Emailid: [protected]@gmail.com
Phone: [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Hi sir/madam, this is sunita rai daughter of lt tirtha bahadur rai. I had applied for family pension as i only unmarried child of him, though my mother has expired too.in the year 2017 march he passed away, its been 2yrs still i didn't yget any compensation. I had fill up "children family pension" form and i submitted all the document that are required around 1 yr ago. But still i didn't get any letters from your side.
I shall be grateful if you let me know the process status and how long it will take.
My father's ppo no. Is[protected]

Assam Rifles customer support has been notified about the posted complaint.

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NSDL e-Governance Infrastructure Customer Care

from Mumbai, Maharashtra

Mar 15, 2019

Verified Support

This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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E

Er Sonu Swami Khudana

from Mumbai, Maharashtra

Jul 23, 2019

Sir m 2010 ki bharti ka student hu
Department ne meri joining postpond kr di thi lekin uske bad koi information nhi mili
Sir mujhe joining k bare me btaya jae kb hogi

Joining letter ki photo ko check kr avility h ya nhi mujhe btaya jae

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Address: Dibrugarh, Assam, 786001

I applied for change in the surname after marriage on10th nov2017. Acknowledgement no[protected]. But did not receive it. Applied again on sep 2018 acknowledgement no [protected].
Every time on enquiring they say that it’s taking time as i applied twice. Sometimes they say that my 2nd application is rejected by itd as previous application is still pending. Now what shall i do. No one informs how to resolve it. Till date i have not recieved my pan card

Apr 13, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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G

Ghama Ram Parihar

from Kota, Rajasthan

Mar 6, 2019

I am trying to verify my aadhar with zerodha but Otp not receive.
Due your technically mistake, please resolve the error.

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Address: Mumbai, Mumbai City, Maharashtra, 362520

Sir,

Myself axay bamania from ut oif daman & diu. I have applied for the pran card before many months, 4 months ago. Once my application got rejected and returned which i corrected and sent it back.
But after that no response has been given by the nsdl. Nothing. I have tried everything to contact but no reply has been given. Registered more than 6 grievance but no solution has been directed from
Your side. Whenever i tried in helpline number, the call gets disconnected automatically. Even the contact numbers of cra officials central government is not answering my call. It has been too much delay in issuing my pran no. I have tried my everything. Due to this my salary is pending since last 11 months. I am in trouble but the insensitive behavior of your organization is unexpected.

Apr 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: at post chandora khurd teh multai dist betul m.p. 460661, house no 54 #patel ward, Betul, Madhya Pradesh, 460661

Sir maine pan card k liye apply kiya tha nsdl ki website se sab kuch ho gaya tha payment bhi last movement pr failed dikha diya money bhi return ni aayi kya karu

Details
Applicant name - aakash dahare
Father's name - kishori dahare
Date of birth - 01/07/1996
Application date - 21/02/2019
Pan - usi k liye apply kr rha tha
Payment mode - upi
Discrepsion of error - pan bhi ni bana aur amount bhi kat gaya
Amount deducted - 106.90 inr
Token number - [protected]
Email id - [protected]@gmail.com
Transaction reference number - phd[protected]

Apr 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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I was applyed for e kyc pan application in nsdl web site when i made payment first time i was showed pop up message your season has expired but my money was deducted from my bank account and it was asking for do payment again and i was make payment again but my e kyc request was failed i lost my total money rs.212 please refund my money

Token number: [protected]

Date of birth: 04/12/1997

Email: [protected]@gmail.com

Mar 9, 2019

Complaint marked as Resolved

I got my money refund in my bank account

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Dear sir/madam i applied to pan on[22/12/2018] through online. My ack no. [[protected]]. Category individual. I sent all required documents that was received by nsdl. But it's been two months and my pan status tracker says "we have received the documents with reference to your pan application. Your application is under process with nsdl". Please help me to sort out this problem.
Thank you!

Apr 13, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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D

dheeraj0#

from Amritsar, Punjab

Mar 5, 2019

I can try to apply my pan card but when the payment proced they show your application is not correct your refund fess will return in 7 days but the payment is not recived last 10 day pls solve my problem

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Address: MALHAR MULTISERVICES,NEAR SAWTA MANDIR ,RANJANGAON SHENPUNJI ,POST BAJAJNAGAR, 431136

Dear sir,
I have applied for a new pan card in the name of mohan kakde which dispatched our address in 31 january 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: mohan kakde
Acknowledgement number: n - [protected]
Date of application:17 jan 2019
Mobile no:[protected]

Apr 10, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the PAN application acknowledgement Number. We shall revert with status thereon

Mar 08, 2019

Updated by sankamble1710 Pan application acknowledgement number :[protected]
Name : MOHAN KAKDE
Mobile: [protected]

Mar 25, 2019

Updated by sankamble1710 NO REPLY FOR NSDL THROGH

Apr 07, 2019

Updated by sankamble1710 Pan application acknowledgement number :[protected]
Name : MOHAN KAKDE
Mobile: [protected]

Apr 07, 2019

Updated by sankamble1710 kindly check sir very long time but not any response to NSDL Site..so plz plz check sir

Apr 07, 2019

Updated by sankamble1710 my mobile no: [protected] / [protected]

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M

Md Faizan raza

from Korba, Chhattisgarh

Mar 5, 2019

Acknowledgment Number-[protected], Name Shivanga Banjaa father
named Shivnath Banjua, Mother's DeWeb Goddess, PAN has been applied
but not, but please help us to create our pan card,

we will always be grateful for this auspicious work.

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Address: Dewas, Madhya Pradesh, 455001

Dear sir/madam,

I have atal pension yojana (Apy) account. When i try to reset my password using pran, it is showing "pran not found in database". Please resolve the issue as early as possible or send my password to my mobile no. Or email id.
I am mentioning all my details below.

Name: himanshu gupte
Pran:[protected]
Mobile no. [protected]
Email id: [protected]@gmail.com

Mar 7, 2019

Complaint marked as Resolved

The information provided via emails helped me resolve the problem. Thanks!

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: #004,SAIPRADHAN APARTMENT,KOGILU MAIN ROAD, Bangalore Urban, Karnataka, 560064

Folowing information is showing when i track my application status:
Acknowledgment number : [protected]
Name : adhxx xxo
Category : individual
Status :
Your pan card has been delivered on 28-feb-2019 by velex logistics pvt ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.
Permanent account number (Pan) : dzxxxxxx3g

It is to be noted that, my pancard is not delivered to me.

Apr 16, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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Dear authority,
I have applied for a new pan card online on nsdl. My ack no. Is [protected]. I have sent all required documents by registered post twice that received by nsdl. But my application status is under process since a month.
My new job at sbi as a clerk is at stake because of this. Please help me for my pan card. My name is anamika chauhan.
Email-aman. [protected]@gmail.com

Apr 8, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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Address: NA-19, Nabaniketan, Ashwininagar, Kolkata - 700159, Kolkata, West Bengal, 700159

Dear representative,
My name is aritra das and i am a resident of kolkata [complete address: na-19, nabaniketan, ashwininagar, kolkata - 700159]. My pan card no. Is alqpd6082j. I applied for an nps account through baguiati branch of axis bank in june 2018 and deposited 2000 rs for the same. Rs. 2000 was deducted from my account on 19th june, 2018 (Please see the attached image).
However, even after 9 months, i am yet to receive the pran card. I tried contacting the bank as well as nsdl representative but it did not help me at all. Please help.

Apr 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 5, 2019

Hi, we tried reaching you today, however, unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.

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Address: Hyderabad, Andhra Pradesh

Sir,

I opened a enps account online on 2nd march 2019. I want to track my contribution by logging in on website - https://cra-nsdl.com/CRA/.

But i am unable to generate the password to login into my account. While using the link "password for enps" to generate password online using otp, i get an error saying "pran not found in database" when submitting the details.

Please assist to resolve this at earliest.

Name - kumar chandrasen
Email id - [protected]@gmail.com

Apr 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 222145

I applied for the pan card approx 10 days before and paid the fees through my credit card but the e-kyc failed due to which it displyed the following message :-Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days

TOKEN NO:- [protected]
DOB: 15/08/1993
NAME:- SHIVANGI
E-MAIL: [protected]@yahoo.com

Apr 20, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the Token number or other transaction details of your concern. We shall revert with status thereon.

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Address: 24-133/157, SWAMY PARAVILAI, MUTTAICADU, Kanyakumari, Tamil Nadu, 629252

I applied for the pan card yesterday and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
I want to know why my ekyc is failed.

Details are given below
Token no. [[protected]]
Dob: 20/01/1997
Name vijay bharti
E mail: vijaybharti[protected]@gmail.com

Apr 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the Token number of your concern. We shall revert with status thereon.

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Address: 110038

Dear sir,
I have applied for a change the date of birth in pan card in the name of sarvesh kumar which dispatched our registered address in feb 2019. I couldn’t receive the pan card as my registered address has been changed

Therefore, i requesting your resend my pan card to below mentioned address:-

Name-sarvesh kumar
Dob:- 14/05/1991
Pan ddypk2275r
Address:- h. No-602, rajokri near chandra garden, deepchand pradhan wali gali, lasnd loard name-anil yadav, delhi-110038
M-[protected]

May 9, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is Undelivered through Speed Post on 27-Jun-2018 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 104

esign/kyc update/correction pan application status shows no record found

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getting error on entering aadhaar otp "your request cannot be processed. please try after some time"

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pan card status shows sorry no record found.

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request of verification can not completed

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not able to login with pran, says 'pran not found'

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know the details of my deceased father's pension

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pan card application under process since a long time

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regarding delay of 11 months for issuing pran cards.

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ekyc failed payment not returned

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please refund my money

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pan card application under process in nsdl for long time

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pan redispatch on address

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apy login and investment details

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pan card of application number 881032174164251 is not delivered

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pan application is under process at nsdl for about a month

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non-receipt of pran card

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pran not found in database - nps

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refund for failure of ekyc pan card application

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ekyc fail

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change of pan card

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