NSDL e-Governance Infrastructure Complaints & Reviews

Address: Mumbai, Mumbai City, Maharashtra, 362520

Sir,

Myself axay bamania from ut oif daman & diu. I have applied for the pran card before many months, 4 months ago. Once my application got rejected and returned which i corrected and sent it back.
But after that no response has been given by the nsdl. Nothing. I have tried everything to contact but no reply has been given. Registered more than 6 grievance but no solution has been directed from
Your side. Whenever i tried in helpline number, the call gets disconnected automatically. Even the contact numbers of cra officials central government is not answering my call. It has been too much delay in issuing my pran no. I have tried my everything. Due to this my salary is pending since last 11 months. I am in trouble but the insensitive behavior of your organization is unexpected.

Apr 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: at post chandora khurd teh multai dist betul m.p. 460661, house no 54 #patel ward, Betul, Madhya Pradesh, 460661

Sir maine pan card k liye apply kiya tha nsdl ki website se sab kuch ho gaya tha payment bhi last movement pr failed dikha diya money bhi return ni aayi kya karu

Details
Applicant name - aakash dahare
Father's name - kishori dahare
Date of birth - 01/07/1996
Application date - 21/02/2019
Pan - usi k liye apply kr rha tha
Payment mode - upi
Discrepsion of error - pan bhi ni bana aur amount bhi kat gaya
Amount deducted - 106.90 inr
Token number - [protected]
Email id - [protected]@gmail.com
Transaction reference number - phd[protected]

+3 photos

Apr 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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I was applyed for e kyc pan application in nsdl web site when i made payment first time i was showed pop up message your season has expired but my money was deducted from my bank account and it was asking for do payment again and i was make payment again but my e kyc request was failed i lost my total money rs.212 please refund my money

Token number: [protected]

Date of birth: 04/12/1997

Email: [protected]@gmail.com

+1 photos

Mar 9, 2019

Complaint marked as Resolved

I got my money refund in my bank account

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Dear sir/madam i applied to pan on[22/12/2018] through online. My ack no. [[protected]]. Category individual. I sent all required documents that was received by nsdl. But it's been two months and my pan status tracker says "we have received the documents with reference to your pan application. Your application is under process with nsdl". Please help me to sort out this problem.
Thank you!

Apr 13, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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D

dheeraj0#

from Amritsar, Punjab

Mar 5, 2019

I can try to apply my pan card but when the payment proced they show your application is not correct your refund fess will return in 7 days but the payment is not recived last 10 day pls solve my problem

pan card application under process in nsdl for long time - Comment #3367865 - Image #0

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Address: MALHAR MULTISERVICES,NEAR SAWTA MANDIR ,RANJANGAON SHENPUNJI ,POST BAJAJNAGAR, 431136

Dear sir,
I have applied for a new pan card in the name of mohan kakde which dispatched our address in 31 january 2019. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: mohan kakde
Acknowledgement number: n - [protected]
Date of application:17 jan 2019
Mobile no:[protected]

Apr 10, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the PAN application acknowledgement Number. We shall revert with status thereon

Mar 08, 2019

Updated by sankamble1710 Pan application acknowledgement number :[protected]
Name : MOHAN KAKDE
Mobile: [protected]

Mar 25, 2019

Updated by sankamble1710 NO REPLY FOR NSDL THROGH

Apr 07, 2019

Updated by sankamble1710 Pan application acknowledgement number :[protected]
Name : MOHAN KAKDE
Mobile: [protected]

Apr 07, 2019

Updated by sankamble1710 kindly check sir very long time but not any response to NSDL Site..so plz plz check sir

Apr 07, 2019

Updated by sankamble1710 my mobile no: [protected] / [protected]

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M

Md Faizan raza

from Korba, Chhattisgarh

Mar 5, 2019

Acknowledgment Number-[protected], Name Shivanga Banjaa father
named Shivnath Banjua, Mother's DeWeb Goddess, PAN has been applied
but not, but please help us to create our pan card,

we will always be grateful for this auspicious work.

pan redispatch on address - Comment #3367728 - Image #0

pan redispatch on address - Comment #3367728 - Image #1

pan redispatch on address - Comment #3367728 - Image #2

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Address: Dewas, Madhya Pradesh, 455001

Dear sir/madam,

I have atal pension yojana (Apy) account. When i try to reset my password using pran, it is showing "pran not found in database". Please resolve the issue as early as possible or send my password to my mobile no. Or email id.
I am mentioning all my details below.

Name: himanshu gupte
Pran:[protected]
Mobile no. [protected]
Email id: [protected]@gmail.com

Mar 7, 2019

Complaint marked as Resolved

The information provided via emails helped me resolve the problem. Thanks!

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: #004,SAIPRADHAN APARTMENT,KOGILU MAIN ROAD, Bangalore Urban, Karnataka, 560064

Folowing information is showing when i track my application status:
Acknowledgment number : [protected]
Name : adhxx xxo
Category : individual
Status :
Your pan card has been delivered on 28-feb-2019 by velex logistics pvt ltd courier vide airway bill no. [protected], at the address for communication* indicated by you in the application.
Permanent account number (Pan) : dzxxxxxx3g

It is to be noted that, my pancard is not delivered to me.

Apr 16, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We have taken a note of your grievance. We will investigate the matter and revert shortly.

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Dear authority,
I have applied for a new pan card online on nsdl. My ack no. Is [protected]. I have sent all required documents by registered post twice that received by nsdl. But my application status is under process since a month.
My new job at sbi as a clerk is at stake because of this. Please help me for my pan card. My name is anamika chauhan.
Email-aman. [protected]@gmail.com

+1 photos

Apr 8, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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Address: NA-19, Nabaniketan, Ashwininagar, Kolkata - 700159, Kolkata, West Bengal, 700159

Dear representative,
My name is aritra das and i am a resident of kolkata [complete address: na-19, nabaniketan, ashwininagar, kolkata - 700159]. My pan card no. Is alqpd6082j. I applied for an nps account through baguiati branch of axis bank in june 2018 and deposited 2000 rs for the same. Rs. 2000 was deducted from my account on 19th june, 2018 (Please see the attached image).
However, even after 9 months, i am yet to receive the pran card. I tried contacting the bank as well as nsdl representative but it did not help me at all. Please help.

+1 photos

Apr 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Axis Bank Customer Care

from Pune, Maharashtra

Mar 5, 2019

Hi, we tried reaching you today, however, unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.

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Address: Hyderabad, Andhra Pradesh

Sir,

I opened a enps account online on 2nd march 2019. I want to track my contribution by logging in on website - https://cra-nsdl.com/CRA/.

But i am unable to generate the password to login into my account. While using the link "password for enps" to generate password online using otp, i get an error saying "pran not found in database" when submitting the details.

Please assist to resolve this at earliest.

Name - kumar chandrasen
Email id - [protected]@gmail.com

Apr 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 222145

I applied for the pan card approx 10 days before and paid the fees through my credit card but the e-kyc failed due to which it displyed the following message :-Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days

TOKEN NO:- [protected]
DOB: 15/08/1993
NAME:- SHIVANGI
E-MAIL: [protected]@yahoo.com

+1 photos

Apr 20, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the Token number or other transaction details of your concern. We shall revert with status thereon.

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Address: 24-133/157, SWAMY PARAVILAI, MUTTAICADU, Kanyakumari, Tamil Nadu, 629252

I applied for the pan card yesterday and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
I want to know why my ekyc is failed.

Details are given below
Token no. [[protected]]
Dob: 20/01/1997
Name vijay bharti
E mail: vijaybharti[protected]@gmail.com

+2 photos

Apr 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

NSDL e-Governance Infrastructure Customer Care's response We sincerely regret the inconvenience caused. Kindly provide the Token number of your concern. We shall revert with status thereon.

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Address: 110038

Dear sir,
I have applied for a change the date of birth in pan card in the name of sarvesh kumar which dispatched our registered address in feb 2019. I couldn’t receive the pan card as my registered address has been changed

Therefore, i requesting your resend my pan card to below mentioned address:-

Name-sarvesh kumar
Dob:- 14/05/1991
Pan ddypk2275r
Address:- h. No-602, rajokri near chandra garden, deepchand pradhan wali gali, lasnd loard name-anil yadav, delhi-110038
M-[protected]

May 9, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is Undelivered through Speed Post on 27-Jun-2018 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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My name is sukalyan nag. Fathers name kalidas nag.
My mail id - sukalyan.[protected]@gmail.Com
my office address is - 1st floor mpst state bank of india zonal office bidhannagar. Kolkata - 700054
my pran card returned undelivered on 18/02/19
please ensure that i receive my pran card in my residential address i.E. 1111 boral ts road kolkata - 700154.
If you would despatch the pran card again i will be highly obliged.
Thanking you

Apr 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

sandeepy558

from Delhi, Delhi

Feb 28, 2019

Dear Sir,
while tracking status of my PAN it is showing ''NO record found'

ack. No. N-[protected]

Kindly look into this and d the needful.

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Address: NSDL e-Governance Infrastructure Limited (CIN U72900MH1995PLC095642) 1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, Mumbai City, Maharashtra, 400013

Sir/madam,

I have applied for reprint of pan card on 21st feb 2019through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Satyam kumar

Apr 5, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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S

Sabiul

from Allahabad, Uttar Pradesh

Feb 28, 2019

I have not received prankit or pran number please sent me kit given below address H.N.14 professor colony Eid gah road m.j.nagar SHAHJAHANPUR
My mobile number is [protected]

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Address: Ratu road ,Ranchi., Ranchi, Jharkhand, 834001

This is in reference to my pan application no. [protected], as i can currently check application status "as shown bellow.

Status :
Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

"
I have never applied pan card for this firm before, need the pan on urgent basis, please help me with this.
I will be thankful to you.
Sending you the acknolegment for your reference

Regards,
Shivaay enterprises
Ranchi
Phn no -[protected]

+1 photos

Apr 27, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: 78681

I have applied online 3 times and made payment through bill desk.
* i do not see clear instruction so as to where to send the documents
* i get temporary token no
* i have receipt with reference no

Is there a way i can upload documents online or do i have to mail. How long does it take for me to receive the pdf pan card

When i use the reference no to track the nsdl website says invalid reference no.
Please assist

[protected]@gmail.com

Apr 10, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Aashun

from Gurgaon, Haryana

Feb 27, 2019

Pan card not receiving

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Address: 3rd Main, Ramamohanpuram, Bangalore, Karnataka, 560021

Respected sir/madam,

I have received an sms on my mobile that “letter sent for discrepancy found in pan application acknowledgement no. [protected] “

But i have not received any letter in my mail, please send it again on:- [protected]@gmail.com

The necessary required documents were given. It was told that to clarify the doubt by mail.

Hereby clarify that i want my name to be as in the application given. As previous name included my father name with my name.

Please do the needful and oblige.

Thanx,
Suryanarayana rao
[protected]

Apr 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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M

monu patel

from Bhopal, Madhya Pradesh

Feb 26, 2019

I had fill online pan 49 a form by NSDL website .but fail in e kyc after payments . What about refund my payment ?

discrepancy letter - Comment #3362240 - Image #0

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S

Suresh Macwan

from Surat, Gujarat

Feb 28, 2019

My PRAN no
is[protected]
I didn't login & I didn't reset my password because of My PRAN database is not found. thank you

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S

surya consultancy

from Mumbai, Maharashtra

Feb 28, 2019

Sir,

I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my email id.

Name: Shiju Gopalan
PRAN:[protected]

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Address: NEAR SHRI SWAMI SAMARTH TEMPLE, 431109

Dear sir,
I have applied for a new pan card in the name of bijla nandkishor patil which dispatched our address in 9 feb 19. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name : bijla nandkishor patil
Acknowledgement number: [protected]
Date of application:19 jan 2019
Mobile no:[protected]

Apr 7, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

Mar 08, 2019

Updated by sankamble1710 thanks pan card deliverd succesfully

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Address: 1843, Dicruz Compund, Masiha Ganj, Sipri bazar, Jhansi, Jhansi, Uttar Pradesh, 284003

I applied for pan card at onlineservices. Nsdl.com using e-kyc. I verified using aadhar card and completed all the formalities but in the end it failed. Rs. 106 has been deducted from my account.
They didn't even sent me a temporary token number on my email or mobile.
My email id is - shashank. Sharma.[protected]@gmail.com
Name - shashank sharma
Date of birth - 19/10/1995
Date of application - 24/02/2019

Kindly refund my money.

Apr 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Feb 24, 2019

Updated by desto1000 I can't believe it. They called me and asked for my UPI id and bank account balance. After that they sent some link which asked to do payment of 25, 499. Cannot believe such fraud is happening in government organisation

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Mar 05, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 104

regarding delay of 11 months for issuing pran cards.

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ekyc failed payment not returned

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please refund my money

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pan card application under process in nsdl for long time

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pan redispatch on address

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apy login and investment details

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pan card of application number 881032174164251 is not delivered

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pan application is under process at nsdl for about a month

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non-receipt of pran card

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pran not found in database - nps

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refund for failure of ekyc pan card application

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ekyc fail

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change of pan card

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pran card not delivered

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regarding my application status of pan correction

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issuing new pan card

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pan card application using 49aa

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discrepancy letter

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pan redispatch

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online pan application refund

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