NSDL e-Governance Infrastructure Complaints & Reviews

I have applied for application of the pan card on this site on 23rd of april
2019
But something went wrong and the process failed.
They told that the refund will be proccessed after 10 working days but
Nothing has happened yet.
My token number is [protected]
My name is yash kale.
I have also contacted to the customer care service agent a week before from today that is on 5th of may and they have assured me that they will provide me a complete assurance of my problem and help me figure it out
But it is now a week has been passed after that call and still nothing has happened.

Dear sir
I have applied for perticulars change in my pan card dated 10th may 2019.
I have already done my e-sign using aadhaar and also paid the requisite fees for pan card. I also received a message stating my acknowledge number and filled application form with acknowledge number as [protected]. But when i am tracking the the application status it is showing sorry no recod found. Kindly check my application status.

I had applied pan name rectification of my dad and mom it's been 5 workin days still it's pending, kindly resolve the same as i need it urgently acknowledgement no. N-[protected], n-[protected], that too details are as per aadhar only, whereas aadhar takes only 3 days to update, why it's so late in nsdl, aadhar handles more data than you isn't?

Dear sir,
I have applied for a new pan card in the name of vaishnavi sharma which dispatched our address in april 22. I couldn’t receive the pan card. Later, after couple of days we contact the post man regarding the post. He told that he returned it to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: vaishnavi sharma
Acknowledgement number: [protected]
Date of application: 08 may 2019
Mobile no: [protected]

I have applied for new pan card on 7th may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number (N-[protected]).

On completion of the process i have received message like below.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown"sorry, no record found."

Please check my application

Sir,
Sir i applied for pan wide ack no n -[protected] long back. For that i received two discrepancy letters which too i resolved. After waiting for response for long time, i called to nsdl, they said all documents are clear now, we will update the status. But again i got the status as documents are invalid. Again i called to customer care and they asked for one more proof, i submitted the same. I need the pan on urgent basis. Now since last 11 days the pan card is under process in it department. So they are telling us to wait further more days. But sir everytime am listening the same repies, just wait 3-4 days. Also they are saying it's not in our hand. I complianed to nsdl even, but still same status. I am frustated with the replies. Please help us to get new corrected pan. Whom do we complaint/ cordinate for the same??

I had applied for the pan card approximately two weeks before and paid the fees through my debit card but the e-kyc method failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over two weeks but no transactions has shown in my bank account.
Please refund my money. Details are given below:
Token no: [protected]
Dob: 05/03/1992
Name - md. Owais khan

I applied for the pan card approx one week before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Now its been over a week but the refund has not come.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 06/01/2001
Name - bhupen narzary
Email - [protected]@gmail.com

Your pan card has been dispatched on 20-apr-2019 by velex logistics pvt ltd courier vide airway bill no. 2*2, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 30-apr-2019.

Above message is from nsdl pan tracking but i haven't received my pan yet whenever i call velex helpdesk they will say we have huge backlogs so it takes some more time.
But i don't want to deal with your backlogs everyday they will say new stories i don't know why nsdl is trusting this kind of service providers they are spoiling their name too coz of this people worst service.

Sir/madam,

I have applied for new pan card on 2nd april 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]) [protected]. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Vinod patil
[protected]

Sir/madam, i have applied for new pan card on th may 2019 through e-sign/e-kyc mode. I have got my acknowledgement number.
On completion of the process i have received message like below. "thank you for using online facility for pan application. If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents." but when i checked my application status today, it was shown "sorry, no record found." please check my application.

Manikesh ranjan

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option.

The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. Its been a long time. I am not able to proceed further.

My token no is: [protected]
Name - ruchi unmukta
Dob - 19/may/1992
Email - [protected]@gmail.com

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.
My token no is [protected] dated :[protected]:47:47.092

Plese refund my payment 147.4 rs my application failed token no [protected]
Name irri mounika.
Payment transaction no 20190502111212800110168858167930325.
Date and time of transaction 2019 may 2 at 10.32 am.
I got this message.
Your e-kyc /e-sign based request has failed hence you cannot proceed the application with e-kyc /e-sign mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.

Hi, i need to change my mobile number in nps profile. To do so, i have tried to login to cra nsdl online portal with my pran number. But it throws an error message that pran not found in database.
But using the same pran number, i am able to log-in successfully into apy nps app on my phone. Pls advise on how to fix pran not found in database issue, so that i will log-in and update my mobile number.

Sharanya kr.

I tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

My token number :- [protected]
Email id :- [protected]@gmail.com
Date of birth :- 01/01/2000

I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.127.40 using my debit card. MY balance was deducted from the bank on 31/03/2019 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." I have not got any refund message from my bank.I need all my money or create a new pan card.

I am getting "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." when i am trying to pay and not allowing me to login for NPS contribution through online. Please resolve it. Acknowledgement Id 11805896 Acknowledgement Date 15/03/2019
Also, is it possible to make payment through net banking of other bank, than the one that is mentioned during registration?
Please reply soon

Your details have been cannot be saved. Please try after sometime

I am trying to apply for pan card for my mother. After uploading documents in last page after clicking on submit button i am getting "'your details have been cannot be saved. Please try after sometime"

Please check what is the issue with portal

Thanks
Prashanth b s...

Sir,

I had applied for pan using online facility on 27/04/2019, acknowledgment number : [protected] and i have digitally signed my application using e sign, i have uploaded my aadhaar and voter id document as proof..

On completion i received this message,

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But now when i check my pan application status it shows

"we have not yet received the supporting documents with respect to your pan application. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

Please check my application... And reply what i need to do..

Acknowledgment number : [protected]
Name : prasad anil surase

Thanks
Prasad anil surase