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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jun 20, 2026
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S
sharma123sushil12
from Delhi, Delhi
Jun 14, 2019
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Address: 181121

I just got my CIBIL report yesterday and got to know that my CIBIL score is affected due to some loans which are issued to some other person with same name however, father name and D.O.B is different.
I need immediate help to close remove duplicacy or fraud happening over my PAN no.
Name- Sushil kumar sharma
Mob- [protected]
[protected]@yahoo.co.in
Do call for further details.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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    K
    krishnaloan172
    from Delhi, Delhi
    Jun 14, 2019
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    Address: H.NO.2012,Village-Siwan,Tehsil-Kaithal, Kaithal, Haryana, 136033

    Dear ITD Team
    I would like to inform you that PAN no.AQGPK0115N allotted to me and one other person whose name and father name is same but his address in different from my one.I am facing problem because of this wrong PAN data.A letter of confession TIN/OPS/NW/2019-20/1054 was about wrong PAN entry was issued in my name and address but it was not received by me and it was delivered at the address to Sh. Rajesh Kumar S/o Om Parkash address-Fateh Pura Kalan, Kotputli, Jaipur, Rajasthan.

    If you will check the record of dispatch this letter should be delivered on my location but why and how it was delivered to same person of my name I don't know.I would like to know how much ime it will take to correct my PAN data.I am in trouble because of this, all my cibil data is disturbed because of this and I am unable to take loan.Please allot new PAN
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      M
      mi2aryan
      from Ahmedabad, Gujarat
      Jun 14, 2019
      Resolved
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      Resolved

      Address: Vadodara, Gujarat, 390016

      I've applied online for fresh pan card application, My 1st transaction failed due to Aadhar card authentication failed. I tried the 2nd transaction again failed for the same reason. On 3rd transaction I got success.
      For each transaction, from my account deducted Rs.106.90.
      For the same next day, I received a refund for the 1st transaction.
      after a two week, I received my PAN Card. but still, the 2nd transaction needs to refund.
      I mailed to ([protected]@nsdl.co.in, [protected]@nsdl.co.in) regarding these issues, till the day I didn't receive any updates.
      Jul 22, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
      Sir, I applied for new pan card with e-kyc mode but the amount transaction after failed amount will be not refunded to my bank account
      Sat Hi SH Rio's reply, Jun 6, 2019
      My TOKEN NO:0040081629
      Mail I'd: [email protected]
      I did not received yearly statement of my nps a/c no[protected]opened under nsdl e governance infrastructureLtd.Take urgent action.
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        C
        chandra ballabh
        from Gurgaon, Haryana
        Jun 14, 2019
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        Dear sir,
        inspite of your letter no 101040/10ar/pgc-2019/663 dated 11 feb 2019
        chief manager s.B.I .Centralized pension processing centre, chandni chowk delhi has not revised family pension even after attaining the age of 80 years and above as per para 4.5 of govt of india pension rule

        sir, my i request your - self to kindly intervine in the long pending matter so that my enhansed famly penson & arrear is released at the earlest to meet my oldage basic needs, as i am solely dependent on family pension only.

        I hope you better understand my position .

        Regards

        govindi devi
        ppo no[protected]
        Assam Rifles customer support has been notified about the posted complaint.
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          P
          Pratul Lobo
          from Mumbai, Maharashtra
          Jun 14, 2019
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          Address: Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, PIN - 400013., Mumbai City, Maharashtra

          On NSDL website for PAN CARD correction, I have applied online on 13-June-2019 through eKYC and e-sign process by providing my Aadhaar card number. I have made a payment of Rs. 107 through Credit Card for the Physical PAN CARD.

          My Application number is [protected].

          However, on tracking the Application status, it shows " NO RECORD FOUND".

          Please explain why the status shows NO RECORD FOUND when all details have been provided and payment made.

          when shall I obtain the corrected PAN CARD?

          Regards,

          Steffi Fernandes Lobo
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Jun 18, 2019
          Updated by Pratul Lobo
          No updates from NSDL regarding our complaint. When shall I get the corrected PAN card.

          Regards,
          Steffi Fernandes Lobo
          Mobile: [protected]
          I was apply for Pan card on 13 april 2019
          But my application from was failed and payment deducted 147 rupees, but didn't get refund till today. So i want to refund my payment.
          Nodal officer SR. DPO DRM OFFICE NORTHERN RAILWAY did mistake in my email ID and mobile no. And I have not gotten PRAN KIT yet. My contact no. [protected] email [protected]@gmail.com

          I submitted S2 form also.
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            H
            himanshu ku. mishra
            from Delhi, Delhi
            Jun 13, 2019
            Resolved
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            Resolved

            Address: Vishunpurwa, Post Dumaria, Dist-West champaran 845103, 845103

            Dear Sir,
            I have applied for a new PAN Card in the name of REETA DEVI which dispatched our address in 07 AUG 2017. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

            Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

            Applicant Name: REETA DEVI
            Acknowledgement Number: N [protected]
            Date of Application: 13 JUN 2019
            Mobile NO: [protected]
            Jul 19, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 18, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN card dispatched by Registered/Speed Post vide airway bill no. EA[protected]IN has been returned undelivered to NSDL on 07-Aug-2017.We request you to apply for Re -print of pan card.
            Hai i have applied for pan card on 7 june 2019 has i paid 106.90 rupees after that aadhar authenticate failed i did not got any otp or any acknowledgement number please kindly transfer my money
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              S
              simarjitsingh1
              from Noida, Uttar Pradesh
              Jun 13, 2019
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              Respected Sir/madam,

              I have applied for updating pan card on 12th june 2019 through e-sign mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              SIMARJIT SINGH
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                C
                capriya@1996
                from Mumbai, Maharashtra
                Jun 12, 2019
                Resolved
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                Resolved

                Address: Chittoor, Andhra Pradesh, 517520

                I have used NSDL website to create a new pan card of my Sister.I used e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.20 using my debit card. MY balance was deducted from the bank on 11/06/2019 but there was a mismatch between Aadhar details and details furnished for PAN application. It showed me a message stating that there was a mismatch between Aadhar and PAN details and hence you cannot proceed the application, Amount would be refunded within 7 working days. Once again I have applied on next day i.e. 12/06/2019 by paying 106.20. Whether my previous payment is refundable?
                Jul 3, 2019
                Complaint marked as Resolved 
                Resolved
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Jun 13, 2019
                Updated by capriya@1996
                Complaint resolved..!
                Thank you very much for Prompt response
                Pan card application rejected and fees refund not received yet. Token no. is for these transactions:
                1. [protected]
                2. [protected]
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                  S
                  snvineet
                  from Bengaluru, Karnataka
                  Jun 11, 2019
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                  Address: Ground Floor, Chaaya Sadana, Near North School, Badagupete, Udupi, Karnataka, 576101

                  The PAN correction applied for online on 26 May 2019 and the application is still showing as under process. Considering that the document was submitted online and the e-verification for the same is already done with Aadhaar. The time period seems to be awfully long to correct the details of the PAN card. The Acknowledgment number of the same is N-[protected] . Please help resolve the same.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    N
                    nhgopalani
                    from Mumbai, Maharashtra
                    Jun 11, 2019
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                    Address: BALAJI GARMENT PROCESSOR,GALA NO 03, 'B' WING ,1565, MITALI COMPLEX OPP MITALI HOTEL, MUNISURAT COMPOUND , ANJUR PHATA, THANE BHIWANDI, Thane, Thane District, Maharashtra, India, Thane, Maharashtra

                    Dear sir,
                    I have applied for a new pan card in the name of balaji garment processor (Thane bhiwandi-west) pan no - aaufb6939k which is get through msg to me & dispatched our address in 10/04/2019. ACKNOWLEDGEMENT NO- N-[protected] I couldn’t receive the pan card as our office was closed when the local post man reached our office. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.
                    MOBILE NO-[protected]
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      M
                      Mohan Kotari
                      from Bengaluru, Karnataka
                      Jun 11, 2019
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                      Dear Support Team,

                      I have applied online address correction for my PAN and I do the payment successfully.
                      Post payment after entering the aadhar OTP it shows " Session expired".
                      Request you to do the needful and correct my name in PAN.

                      Token No is:[protected]

                      Please look into the matter and I request to refund the money or provide the link so that we can complete the process.

                      Thanks
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Pan card ke liye online apply. mujhe refund ke liye bola hai but aaj bhut din ho gye refund nh aa rha mera tarnsation number hai 0039511655100520191645271557486927 jldi refund de
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                        M
                        Masrat Khan
                        from Mumbai, Maharashtra
                        Jun 10, 2019
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                        Address: C.I.D. Office , Avasthi Nagar , Katol Road Nagpur, Nagpur, Maharashtra

                        I have applied for new pan card on 10th Jun 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application

                        Thanking you
                        Masrat Khan
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          S
                          sharankumbar
                          from Mumbai, Maharashtra
                          Jun 10, 2019
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                          Dear Sir/Madam,

                          During the submission of PAN card correction application rupees 106.90/- has been debited from my State Bank of India account with reference no[protected]INB Payments- QSBI[protected]GAGFJLCJ5.

                          Also the generated application token no. was [protected] dated 26/06/2019.

                          Its already more than 10 days are over, therefor I request you to refund the amount for the same.

                          Mr. Sharankumar Kumbar
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                            D
                            Dinesh Mechanic
                            Jun 10, 2019
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                            Address: HCL Technologies Ltd, Block B2,, Rathinam Techzone,Pollachi Main Road, Echanari-641021, Coimbatore-TN, Coimbatore, Tamil Nadu, 641021

                            I have applied pan name correction through onlineservice - NSDL Online. Token Ref No. [protected] on 03-Apr-2019. Almost everything done quickly, finally i had re-directed to fees window to complete the application. Then, i used HDFC net banking and amount also paid. Almost more than two months over, still it is not refunded. Same i wrote mail to [protected]@nsdl.co.in Request ID :##517501## on 4-June-2019. How ever there is no response.
                            Kindly, escalate the issue to concern department resolve my refund issue.
                            Thanks You.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                              V
                              Vaibhav Budhiraja
                              from Karnal, Haryana
                              Jun 7, 2019
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                              I use NSDL website to create a correction in pan card of my friend. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.106.90 using my paytm account. MY balance was deducted from the paytm wallet on 07/06/2018 but money got deducted and the website showd transaction error. Then again i have paid using my netbanking for the same. But the problem that i have paid two times for the same application. This problem arises due to the site problem. I need all my
                              of 1 transaction money. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                K
                                kayurj87
                                from Mumbai, Maharashtra
                                Jun 7, 2019
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                                Address: F-2/67, Godrej Hill Side colony,, LBS Marg, Pirojsha nagar, Vikhroli west, Mumbai City, Maharashtra, 400079

                                Dear Sir,
                                I have applied for a name change on PAN Card in the name of Supriya Jani (Maternal name - Supriya Khamkar) which was dispatched to our address in May 2019. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, we contacted the Post Man regarding the same. He told that it was kept with post office for four days and returned to the sender address.

                                Therefore, I requesting your resend my PAN Card to same address. PAN card copy attached.
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  Raman Balaranganadhan
                                  from Mumbai, Maharashtra
                                  Jun 6, 2019
                                  Resolved
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                                  Resolved

                                  I applied for pan card online on 29/05/2019 and it got rejected due to mistake in some fields. I made a payment of Rs106.90 using my debit card which was to be refunded in 7 working days as promised by you. But I did not receive my refund amount even after completion of 7 working days. Kindly look into this problem and make sure that I get my refund back.
                                  May 17, 2020
                                  Complaint marked as Resolved 
                                  Got my refund and happy that the issue is resolved quickly.
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 12, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                    bewlah
                                    from Hyderabad, Telangana
                                    Jun 6, 2019
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                                    Address: 530026

                                    Dear Sir/ Madam

                                    i got my PAN CARD NO: BIKPP3904K", when i check my pan card details in know your pan card status in income tax department, after entering my pan number and date of birth details, it is showing that " Record not found" to my pan number, so i got problem sir.

                                    please respond to my complaint and do help me

                                    Thank you
                                    yours sincerely
                                    P bewlah
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                      jar0201
                                      from Delhi, Delhi
                                      Jun 1, 2019
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                                      Address: Nashik, Maharashtra, 422005
                                      Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                      Sir/madam,

                                      I have applied for new pan card on 1st june 2019 through e-sign/e-kyc mode. I have got my acknowledgement number n-[protected]. On completion of the process i have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when i checked my application status it was shown "sorry, no record found."

                                      Please check my application

                                      Thanking you
                                      Raj lunawat
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                        S
                                        Sàngëërth Kùttãñ
                                        from Delhi, Delhi
                                        May 31, 2019
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                                        Address: 0497

                                        I tried to apply for the pan card through nsdl website. After doing all the filling and paying the fee of 106.9 it shows the token has failed try generating a new token. Then i tried again and paid again 106. 9 the same thing happened to me. I still not recived any messages or refund from this site. The thing is this shows failure of such sites. If you cant run sites please close down such sites
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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