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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Dec 13, 2025

Complaints 5312

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3580

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1732

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Address: Ahmednagar, Maharashtra, 414603

Sir/madam,

I have applied for new pan card on 27th april 2019 through submit scanned images through e-sign mode. I have got my acknowledgement number [protected]. On completion of the process i have received message like below.

Thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents.

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Prasad surase

+1 photos

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K

Kavi Aakash

Apr 29, 2019

My duplicate pan card application is at income tax department from 15 days.status is not getting change.
my name is suresh chandra sharma
acknowledgment no-[protected]
please look in the matter and resolve issue to get pan card.

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Address: New Delhi, Delhi, 110005

Sir/madam,

I have applied for new pan card on 25th april 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Rohit sharma

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

smukul

from Delhi, Delhi

Apr 29, 2019

Dear Sir,
I apply pan card on 01-Mar-2019. The pan card has been dispatch on 22-Mar-2019.but untill we have not received the pan card at given address.
It is very necessary for me for open a new bank account. Due to not avaliabilty of pan card i'm not able to a open a account. check acknowledgment no:[protected]. AWB NO: EA88487028INI.

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Address: 105, first floor, Chinmie residency, BHEL Friends colony, chanda nagar, Hyderabad, Andhra Pradesh, 500050

Dear sir/madam,
I am getting error while applying for name change in pan card.
The error is "online pan application_your request cannot be processed. Please try after some time".
Payment has been made.
My temporary reference number is : [protected].
Registered date of birth:[protected]
Registered e-mail id: sivakumar. Or. [protected]@gmail.com
Also, i have attached the payment receipt for your reference.
Please help me to resolve and process my application for pan corrections.

+3 photos

Jun 4, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

NSDL e-Governance Infrastructure Customer Care's response Please refer URL https://www.tin-nsdl.com/services/pan/pan-index.html

Verified Support

May 02, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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S

samanth549

from Mumbai, Maharashtra

Apr 29, 2019

Hi Sir,

I'm getting the following error while submitting the application for re-issue.
Your Request cannot be Processed. Please try after some time.

Please kindly Help.

Best Regards,
Samanth Kunapareddi.

pan card name change: error - Comment #3419232 - Image #0

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Address: 560046

I filled the pan correction application through the nsdl website and selected the e-sign/e-kyc aadhar verification process.
I made the payment and it took me to the aadhar verification process. I entered correct otp many times and it kept saying 'your request cannot be processed, please try after sometime.'

I have tried it after few days as well but it still gives the same error

My token no is:
Email: [protected]@gmail.com

Please do resolve my problem.

+1 photos

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Apr 25, 2019

Updated by Muddassir Shariff Updated the payment Receipt

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S

sarkar437111

from Mumbai, Maharashtra

Apr 29, 2019

My pan no asapd2789d
yogesh bajirao desai
i online applied for new reprint pan card payment successful but don't obtained acknowledgement number
transaction no[protected]

nsdl e-governance infrastructure pan card update online application - your request cannot be processed. please try after some time - Comment #3418834 - Image #0

nsdl e-governance infrastructure pan card update online application - your request cannot be processed. please try after some time - Comment #3418834 - Image #1

S

shubhamnaik

from Vasai-Virar, Maharashtra

Apr 29, 2019

Respected UTITSL,
I Shubham Naik had applied for a new pan card in month of November 2018 .The application being successfully accepted and pan card dispatched too by the IT dept but due to some unavoidable reasons I couldn't collect the pan card when postman came.
Pan no:BUUPN1477K
SPEED POST NO:EA[protected]IN
PLEASE REDISPATCH

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Address: 560084

Respected sir/madam,

I have submitted my pan application 2 days ago (23.04.2019) and acquired a 15 digit acknowledgement number through nsdl pan services. But when i try to track my pan through the tracking link in the tin website it says "sorry, no record found." and i have already paid the fee online.
I cannot access the status of my pan card, i request you to look into this matter.
My acknowledgment number is as follows: n-[protected]
Last name: ramesh first name: sanjana

Thank you,
Sanjana ramesh

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Address: kotra sultanabad bhopal, Bhopal, Madhya Pradesh, 462003

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option from drop down i selected cdac
The payment got deducted and it took me to the aadhar verification process i entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime it has been 2 days i am not able to proceed further please resovle

My token no is [protected]

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Address: Mumbai City, Maharashtra

I had applied for change of details on my pan card acppr3163g. The changes were made and a new pan card was dispatched thru trackon couriers pvt. Ltd. Vide awb no.[protected]. Unfortunately, nobody was at home to collect the courier and it was returned back to nsdl mumbai. I would appreciate if my pan card could be send once again.

Thanking you
Sincerely.

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N

nehaaherrao

from Mumbai, Maharashtra

Apr 24, 2019

Dear sir,
My name is neha sanjay aheerao, while opening banl account in HDFC, I came to know about sharing my pan card number with other girl whose name is neha sanjay baviskar sharing also same birthdate and father first name.
Due to this my bank account is not getting opened.
Kindly help me to rectify it.

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Address: Indira gandhi ward, railtoly,gondia,maharashtra, Gondia, Maharashtra, 441614

Dear sir/madam,
I applied for new pan card today online in nsdl website. I have done all prosesses and submit the form and make full payment but when i check status of my pan card it showing no record found pls help me.
My acknowledgement number n[protected]
Pls solve this issue showing me no record found. I have done all processes pls help.

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Address: vill jalsu, Jaipur, Rajasthan, 303701

I use nsdl website to create a new pan card of my neighbor. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.116.20 using my debit card. My balance was deducted from the bank on 18/01/2017 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days."

Rampyari kumawat
Token no. [protected]
Dob 01/01/1957
Aadhar[protected]

For further details contact
Ritesh [protected]
[protected]@gmail.com

May 27, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Ritesh kumar mittal sorry amount is 147.55

date 14/04/2019

Verified Support

Apr 26, 2019

NSDL e-Governance Infrastructure Customer Care's response As per our records, we have refunded the amount on 15 April 2019. Please check at your end. Kindly DM your contact details, so that our support team will contact you in case information not available at you end.

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Sir,

I open an nps account and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: bikram samaddar
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

Thanking you

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Address: 4th Floor, Mantri Sterling,Plot No. 341, Survey No. 997 /8, Model Colony, Near Deep Bungalow Chowk, Pune - 411 016, Pune, Maharashtra, 121010

My token number is [protected]. I did an online payment of rs. 147.40 using my hdfc debit card for my pan card and due to failure of e-kyc i was assured that i'll get my refund within 5-7 working days. I did the payment on 31/03/19 and its been more than 7 days and i still haven't received my refund. My transaction id is[protected]. Please help me with my refund.

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I have been contributing to my pran[protected] regularly since 2016. I needed the pran statement and get the mobile number changed. And hence tried to log-into the pran database.

I could find the pran number using my bank account and other requird details but while setting password for it, the site says "pran not found in database".

Please resolve the anomalies and arrange to send the password to my email id or new mobile number and oblige.

Name : samir meher
Pran:[protected]
Old mobile num: [protected]
New mobile num: [protected]
Email: samir. [protected]@gmail.com

Regards,
Samir
[protected]

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Sir/madam,

I have applied for new pan card on 21st april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status, it was shown "sorry, no record found."

Please check my application

Thanking you
Haritha

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Address: 292 TARANGAHILL SOCEITY, NEAR ARJUN ASHRAM CHANDLODIA, Ahmedabad, Gujarat, 382481

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option.

The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

+1 photos

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May 02, 2019

Updated by jaiu1523 Dear Sir/Madam,

Still not received any revert from NSDL. also still facing same error.

I look forward to your response as soon as possible

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Address: Meerut, Uttar Pradesh, 250001

I have applied for pan online through nsdl. I could not complete my application. My token number is [protected]. Since my phone number on aadhar is not updated so i could not get the otp. Due to this, my registration could not be completed. Before this step i paid the fees. This complaint is to get that fee refunded. Kindly refund my fee i. E. 147.40

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Name - aastha sansthan kotkasim
Pan no - aaiaa7647q
Address - mohalla naiwada, vpo kotkasim distt alwar rajasthan

Pan card was returned undelivered mentioning address insufficient. So please resend the pan at the address mentioned above.
Pan card was returned undelivered mentioning address insufficient. So please resend the pan at the address mentioned above.
Pan card was returned undelivered mentioning address insufficient. So please resend the pan at the address mentioned above.

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Address: po sirsia, 843108

My name is mini singh and my pan is hdeps1711n. The pan was applied in dec 2017 that time my husband was working with indian navy and we were residing in navy colony in visakhapatnam. The correspondence address in the application was mentioned of navy quarters visakhapatnam. At the first attempt the card was returned un delivered view my house was closed.

I have written a request letter to nsdl for re-dispatch of card but it was not received. Now we moved to our permanent address view my husband retired from indian navy.

I kindly request nsdl to dispatch my pan to permanent address mention in application.

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Address: Vidyut Nagar, Phase -2, Tellapur (village), Ramachandrapuram Mandal, Hyderabad, Andhra Pradesh, 502032

Website: www.onlineservices.nsdl.com

Getting "Your Request cannot be Processed.Please try after some time" after entering the OTP.

This is occurring when I am trying to do OTP authentication. I submitted my application. Stuck at this last step. Please help.

The Aadhar linked with mobile already and got OTP also but still after entering the OTP recevied, the above error message is occurring.

Token number : [protected]
Email : [protected]@YAHOO.CO.IN
DOB: 12/03/1979

Apr 27, 2019

Complaint marked as Resolved

Not sure what happened. But now I am not seeing any issue. Thanks.

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Permanent account number (Pan) : lexxxxxx1r

This pancard was returned undelivered as may be my moblile was lost and my new no [protected] was not with currier hence i request to chamge my mobile no and re dispatch my pancard at the address written in my application

Acknowledgment number : [protected]
Name : nasxx xxnu shaikh
Category : individual
Status :
Your pan card has been dispatched on 04-feb-2019 by first flight couriers pvt. Ltd courier vide airway bill no. B904z0475827, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 14-feb-2019.

Permanent account number (Pan) : lexxxxxx1r

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Address: sembilivarqam villlage,sholavaram, Chennai, Tamil Nadu, 600067

Dear sir/madam, On April 16 I have filled all the details by opting e-sign and completed the payment process for pan application later it shows that e-sign option is not valid and form is not accepted.It has been said that the amount will be refunded within 7 days but still i haven't received the amount. is it possible to refund the amount I have paid my pan application token number is [protected]. The amount paid is rupees 147.Kindly take the necessary steps and refund the amount as soon as possible.

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