Claimed

NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Aug 8, 2025
Complaints 5294
Resolved
3579
Unresolved
1715
Contacts

File a complaint to NSDL e-Governance Infrastructure

Having problems with NSDL e-Governance Infrastructure?

File a complaint and get it resolved by NSDL e-Governance Infrastructure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

NSDL e-Governance Infrastructure reviews & complaints page 103

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dp279
Mar 17, 2019
Resolved
Report
Copy
Resolved

Hello sir/madam... My temporary token number is [protected]... The amount is taken by nsdl website... I have paid through my paytm account... But there have no any refund amount initiated.. It shows that the e-kyc verification is not completed so i want the refund amount.. Kindly i request you to take the amount after the process get success.. Thank you!
Apr 29, 2019
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Mar 17, 2019
Updated by Dp279
Please refund my amount of the PAN card application...i have transaction status and reference number ...But there have no any acknowledment number for tracking status.
Verified Support
Mar 25, 2019
NSDL e-Governance Infrastructure Customer Care's response
To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Deepak971996
    Mar 17, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: 13/D Kurla Industrial Estate, Nari Seva Sadan Road, Narayan Nagar, Ghatkopar (west), Mumbai . 400 086, 400 086

    Dear sir,
    Pan card re-dispatch request vide application no. [protected]
    Herewith we bring to your kind notice that we had applied for a new pan card in the name of anita devi, bihar, which was dispatched to our correspondence address in 1 march.2018 we couldn’t receive the pan card.
    Therefore, we requesting you resend my pan card to our address mentioned below as well we mentioned our details below.
    Application no: [protected]
    Coupon no: [protected]
    Pan card no: n/a
    Applicant name: anita devi
    Address:w/o-dashrath sah at-jajhat sabaila po+ps-singheshwar ward no-10 dist-madhepura state-bihar pin-852128
    Apr 26, 2019
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Mar 25, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
    Verified Support
    Mar 25, 2019
    NSDL e-Governance Infrastructure Customer Care's response
    The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      vikrantpawar51
      from Chandigarh, Chandigarh
      Mar 16, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: House no 57 Qutubpur Rewari Haryana Pin-123401, Rewari, Haryana

      I'm trying to invest in enps after completing all mandatory detail in this site got acknowledgement no[11804081] trying to payment but registration against this acknowledgement[11804081] is pending for payment gateway since 2 days trying to contact customer care no. Please suggest me how to reset the transaction in order to proceed for complete registration process.
      +1 photos
      Apr 20, 2019
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Mar 20, 2019
      NSDL e-Governance Infrastructure Customer Care's response
      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kiranparmar
        from Rajkot, Gujarat
        Mar 15, 2019
        Resolved
        Report
        Copy
        Resolved

        Address: Ahmedabad, Gujarat, 382345

        I use nsdl website to create a new pan card of my jobmate. Temporary token is [protected]. I use e-kyc option for her aadhar verification. I have paid an amount of rs.106.90 using my upi. My balance was deducted from the bank on 14/03/2019 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days." where is the remaining amount of my pan application? This problem arises due to their otp verification failure. I need all my money. They have to close their webiste if they can't fix the bugs. This is the true failure of digital india. Do something for a change.
        +1 photos
        Apr 26, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Mar 25, 2019
        NSDL e-Governance Infrastructure Customer Care's response
        To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in
        Mar 25, 2019
        Updated by Kiranparmar
        Sir/mam but I have already initiate fresh application and pan no is generated pls refund cr my bank account
        Jul 04, 2019
        Updated by Kiranparmar
        refund received 1.7.19
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vikrantpawar51
          from Chandigarh, Chandigarh
          Mar 15, 2019
          Resolved
          Report
          Copy
          Resolved

          Address: qutubpur rewari, Rewari, Haryana, 123401

          I'm trying to invest in enps after completing all mandatory detail in this site got acknowledgement no[protected] trying to payment but registration against this acknowledgement[protected] is pending for payment gateway since 2 days trying to contact customer care no. Please suggest me how to reset the transaction in order to proceed for complete registration process.
          Apr 20, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Mar 20, 2019
          NSDL e-Governance Infrastructure Customer Care's response
          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Rajendra siyak
            Mar 14, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: VPO-GHANA,TEH.-LAXMANGRAH, Sikar, Rajasthan, 332312

            I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
            Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
            Now its been28 days but neither the refund has come nor e-kyc has completed.
            Please refund my money. Details are given below:
            Token no.[protected]
            Dob: 01/01/1959
            Name rameshwar lal
            E mail: [protected]@gmail.com
            Apr 20, 2019
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Mar 15, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
            Verified Support
            Mar 20, 2019
            NSDL e-Governance Infrastructure Customer Care's response
            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pallavitayal123
              from Delhi, Delhi
              Mar 14, 2019
              Resolved
              Report
              Copy
              Resolved

              I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application xyzzzz... If you have applied trough ekyc, no need to submit physical documents... That's it.
              Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

              I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

              I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

              Acknowledgement no. - n-[protected]
              Apr 24, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Mar 15, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
              Verified Support
              Mar 20, 2019
              NSDL e-Governance Infrastructure Customer Care's response
              Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application.
              Dear Sir/Madam

              I applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application . If you have applied trough ekyc, no need to submit physical documents... That's it.
              Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

              I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

              I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.

              Acknowledgement no. - n-[[protected]]

              "no record found" message when tracking my pan correction application status - Comment #4011864 - Image #0
              "no record found" message when tracking my pan correction application status - Comment #4011864 - Image #1
              "no record found" message when tracking my pan correction application status - Comment #4011864 - Image #2
              "no record found" message when tracking my pan correction application status - Comment #4011864 - Image #3
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kumarimukta
                from Delhi, Delhi
                Mar 14, 2019
                Resolved
                Report
                Copy
                Resolved

                Address: Room No. 648 A, A wing, Shastri Bhawan, Dr. Rajendra Prasad Road, New Delhi, New Delhi, Delhi

                My name is mukta kumari. Presently i am working in m/o information & broadcasting. My pran no. Is[protected]. Due to some reasons i forgot my password for enps account. So i requested to my nodal office (Pay and accounts office) for reissuing of i pin. But they are not able to do it. My acknowledgement no for reissuing of i pin is [protected]. I request you to send new i pin on my registered mobile no. [protected] and email id - [protected]@yahoo.com.
                Apr 20, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Mar 19, 2019
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                Mar 19, 2019
                Updated by kumarimukta
                MY pran no. is[protected]. I have forgotten my reissue password. Please send me a login password.
                PAN Application - token. No. [protected]

                Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

                request for new password. - Comment #3375981 - Image #0
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pallavi Tayal
                  from Delhi, Delhi
                  Mar 14, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  I have applied for name correction in my pan card online. Upon completing the application, the message displayed on the screen - thank you for using online application xyzzzz... If you have applied trough ekyc, no need to submit physical documents... That's it.
                  Now when i am trying to track my application status by logging in using my acknowledgement number, the message gets displayed - sorry, no record found!! Please help with this issue!

                  I had applied for name correction last year also through physical docs submission but i never received any new pan card even after countless follow-ups on mails and calls.

                  I am facing many issues due to name mismatch in my ids. Please resolve this issue asap.
                  Apr 30, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 25, 2019
                  NSDL e-Governance Infrastructure Customer Care's response
                  We thank you for approaching us regarding your grievance. To analyse the concern shared, kindly provide the PAN / application Acknowledgement / token number or other transaction details. We are looking into your grievance and will revert back to you shortly. Inconvenience caused, if any is regretted.
                  Respected sir i had made payment but acknowladgement recipt not shown on computer screen my ac no is [protected] please suggest me how i can downlog ac recipt again so i can send it department ples suggest me what i can do
                  We have applied for incorporation of Private Limited Company. We have received the PAN number on Certificate of Incorporation of the Company dated 17/01/2019. PAN Number is AAKCP3145Q. But till date we have not received the hard copy on the registered office of the Company. What is the reason behind the same?
                  Rrituja Kapatkar's reply, Mar 10, 2019
                  and when I will get the hard copy of the PAN.
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    V
                    Vijay Kaimal
                    from Ernakulam, Kerala
                    Mar 14, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Panampilly Nagar, Ernakulam, Kerala, 682036

                    Sir,
                    I had created a NPS account and generated a PRAN number yesterday using the Online NPS account opening facility in Online SBI website and my PRAN number is[protected].
                    But, when I checked the status of my PRAN using CRA-NSDL website, it is shown as "No Records Found". Also, I am not able to make a contribution to my NPS account from Online SBI website as it is showing a message "Invalid PRAN".

                    I request you to take a note of this issue an suggest a solution for the same.

                    Regards,
                    Vijay
                    Apr 19, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 19, 2019
                    NSDL e-Governance Infrastructure Customer Care's response
                    This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
                    Dear Sir/Madam,

                    I could not collect the PAN card due to the given address being closed up as i am currently abroad. Could you please resend the PAN card. The previous acknowledgement number is N-[protected].

                    Hoping for a prompt response

                    my email address is [protected]@gmail.com
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shristy Jha
                      from Gurgaon, Haryana
                      Mar 13, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Sir/madam,

                      I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Shristy
                      Apr 19, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 14, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
                      Verified Support
                      Mar 18, 2019
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        RVG Legal Consultants
                        from Coimbatore, Tamil Nadu
                        Mar 13, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: No.9/744, Kovai Garden, Pachapalayam, kalampalayam Post, Coimbatore, 641010

                        My name is murugesan, son of rangasamy. My pan number is awmpm7140d.
                        I come to know about the issuance of same pan number to another murugesan, son of ramasamy. We both have same date of birth and name. Father's name differs. Recently i approached a nationalized bank for car loan. On their verification with cibilthey found out lot of loans being availed in the above pan number. I was totally shocked to see the number of loans in my cibil. I have not taken any loan of such kind. After a long exercise, i found out another person having my same name and date of birth has been provided with same pan number of mine during 2010 and all his credit scores are being reflected in my cibil. Because of the same, i am not in a position to avail any loan from any banks.in this connection i request to kindly allot a different pan number to murugesan, son of ramasamy and do the need full in this regard. Kindly report the same to cibil authorities to remove the entries from my list. Please do help me in this issue at the earliest. Thanks. Phone number of murugesan, son of rangasamy is [protected].
                        Apr 21, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 14, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        We thank you for approaching us regarding your grievance. We are looking into your grievance and will revert to you shortly. Inconvenience caused if any, is regretted.
                        Verified Support
                        Mar 18, 2019
                        NSDL e-Governance Infrastructure Customer Care's response
                        We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.
                        MY e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.
                        GIVEN IN MSG
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Thilak17
                          from Chennai, Tamil Nadu
                          Mar 13, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: 199,A-Block, Thanikachalam nagar, Ponniamanmedu, Chennai, Chennai, Tamil Nadu, 600110

                          I used the nsdl website for the change and correction of name in the pan card by using e-kyc aadhar linked application and i have already applied and my money is deducted from my bank account on 1st of march 2019. After the money debited, i received a message saying the application process is failed and the money will be refunded in seven working days. But i haven’t received any payment from you. I have applied twice in your website and paid rs. 106.90 both the time. So please accept this complaint and make sure to refund the money (Of rs. 213.80) as soon as possible to my account.
                          My name is thilak madireddy
                          +1 photos
                          Apr 26, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 14, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          Thank you for approaching us with your query. Kindly provide the PAN / application acknowledgement / Token number or other transaction details of your query.
                          Mar 15, 2019
                          Updated by Thilak17
                          my pan card no. AHNPT0241J

                          Verified Support
                          Mar 26, 2019
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your application for 'New PAN Card or/and Changes or Correction in PAN Data' has been accepted by the Income Tax Department. Your PAN Card will be dispatched to you shortly.
                          Apr 02, 2019
                          Updated by Thilak17
                          I have already received my new changed pan card by applying in different Place. Now I need you to resend the money back. Since the application failed in nsdl I have applied in different site and got my pan card already. Please resend the money back.
                          Apr 02, 2019
                          Updated by Thilak17
                          I have already received my pan card today by courier from the different token number. Please refund my two payments of Rupees 213.80.
                          Jun 12, 2019
                          Updated by Thilak17
                          I received the money. Thank you
                          I Applied for PAN CARD it got rejected and payment has been deducted totaling Rs.285.70 via UPI payment on 13/03/2019 and how many days i get refund of fees.
                          Attaching all three transaction responses

                          Please look into above matter try to resolve the matter asap

                          with Regards,
                          Adarsh

                          my money is not refunded - Comment #3376017 - Image #0
                          my money is not refunded - Comment #3376017 - Image #1
                          my money is not refunded - Comment #3376017 - Image #2
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sunnyrmann
                            from Pune, Maharashtra
                            Mar 11, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: New Delhi, Delhi

                            Hi sir/madam,

                            I have applied for correction of my pan card on 11th mar 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                            "thank you for using online facility for pan application.

                            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                            But when i checked my application status today, it was shown "sorry, no record found."

                            Please look into it and revert as earliest. Really urgent as everywhere my complete name is there and most important document pan card doesnt have full name

                            Kindly update me

                            Thanking you
                            Sunny mann
                            Mar 13, 2019
                            Complaint marked as Resolved 
                            Resolved by NSDL in less than 24 hours. Very fast Thank You
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 25, 2019
                            NSDL e-Governance Infrastructure Customer Care's response
                            Thank you for acknowledging that your concern has been resolved. In future, for any assistance, contact us at [protected]@nsdl.co.in or[protected].
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Ashalata Bal
                              from Chennai, Tamil Nadu
                              Mar 8, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Getting error on entering adhaar otp "your request cannot be processed. Please try after some time" everytime. Unable to submit the request. Already made the payment and have also sent a mail to [protected]@nsdl.co.in. But no reply. Please help


                              Name - ashalata bal
                              Mail - bal. [protected]@gmail.com
                              Doc - 10/01/1966
                              Apr 15, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 15, 2019
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                gawnder kavi
                                Mar 6, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: 180/D j j keny lane, SHANIWAR PATIL CHAWl, Dharavi koliwada, room No. 06, mumbai 17., Mumbai City, Maharashtra, 400017

                                Sir/madam,

                                I have applied for pan card changes on 6th march 2019 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]), token number ([protected]). On completion of the process i have received message like below.

                                "thank you for using online facility for pan application.

                                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                But when i checked my application status today, it was shown "sorry, no record found."

                                Please check my application

                                Thanking you
                                Kavieshvaran
                                +6 photos
                                Apr 16, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 14, 2019
                                NSDL e-Governance Infrastructure Customer Care's response
                                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN application. We are following up with ITD for earliest resolution
                                Sir my name-mohammad samsher ansari
                                acknowledgement no: n-[protected]
                                m-[protected]/[protected]

                                pan card status shows sorry no record found. - Comment #3371061 - Image #0
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  anil9625
                                  from Hoshiarpur, Punjab
                                  Mar 6, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
                                  The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.
                                  Apr 24, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 14, 2019
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    mrrohit
                                    from Bengaluru, Karnataka
                                    Mar 6, 2019
                                    Report
                                    Copy

                                    Address: A-201, Arvind Expansia, Puttapa Industrial Area, Whitefield Main Road, Mahadevpura, 560048

                                    Hi,

                                    I opened an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, the system shows an error message 'pran not found in database'.

                                    When i login into the site with my pran number, it says that the pran details is not found. I have been contributing to apy for over 2 years now and no way to check the details. Please help rectify this.

                                    My details

                                    Name: rohit gupta
                                    Emailid: [protected]@gmail.com
                                    Phone: [protected]
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      Lynn Kulung
                                      Mar 6, 2019
                                      Report
                                      Copy

                                      Hi sir/madam, this is sunita rai daughter of lt tirtha bahadur rai. I had applied for family pension as i only unmarried child of him, though my mother has expired too.in the year 2017 march he passed away, its been 2yrs still i didn't yget any compensation. I had fill up "children family pension" form and i submitted all the document that are required around 1 yr ago. But still i didn't get any letters from your side.
                                      I shall be grateful if you let me know the process status and how long it will take.
                                      My father's ppo no. Is[protected]
                                      Assam Rifles customer support has been notified about the posted complaint.
                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                      Sir m 2010 ki bharti ka student hu
                                      Department ne meri joining postpond kr di thi lekin uske bad koi information nhi mili
                                      Sir mujhe joining k bare me btaya jae kb hogi

                                      Joining letter ki photo ko check kr avility h ya nhi mujhe btaya jae

                                      know the details of my deceased father's pension - Comment #3493208 - Image #0
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Mamta bukalsaria
                                        from Bengaluru, Karnataka
                                        Mar 5, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Dibrugarh, Assam, 786001

                                        I applied for change in the surname after marriage on10th nov2017. Acknowledgement no[protected]. But did not receive it. Applied again on sep 2018 acknowledgement no [protected].
                                        Every time on enquiring they say that it’s taking time as i applied twice. Sometimes they say that my 2nd application is rejected by itd as previous application is still pending. Now what shall i do. No one informs how to resolve it. Till date i have not recieved my pan card
                                        Apr 13, 2019
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 12, 2019
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        I am trying to verify my aadhar with zerodha but Otp not receive.
                                        Due your technically mistake, please resolve the error.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit