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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Jun 20, 2026

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Address: Dharwad, Karnataka, 580028

Pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan card amount debit and pan card application field amount debit amount rufund 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 13:43 106.90 4, 804.70 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 13:51 106.90 4, 697.80 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 14:49 106.90 4, [protected]@gmail.com amount rufund

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 18, 2019

Updated by KANARAM D DARJI PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] Pan card amount debit and pan card application field amount debit amount rufund 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 13:43 106.90 4, 804.70 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 13:51 106.90 4, 697.80 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 14:49 106.90 4, [protected]@gmail.com amount Rufund

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I registered in the nps account from sbi internet banking and got the pran no[protected] by sms and email but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Money is already being debitted every month from bank account

Below are my details to contact.

Name: kastuv bhaduri
Email: bhaduri. [protected]@gmail.com

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Address: Thane, Maharashtra, 401303

Website: www.onlineservices.nsdl.com

Hello team,

I have requested online pancard correction on 21 dec 2018. My acknowledge number is [protected]. Now last 11 days showing status "under process on income tax department". Already 26 days still not get pancard.

Kindly process as soon as possible because i have to change other documents. Because i have changed my name legally.

Thanks
Name : birda ram gehlot
Emailid: [protected]@gmail.com

Jan 21, 2019

Complaint marked as Resolved

Thanks guys...Now finally status has changed.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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D

dineshskd

from Chennai, Tamil Nadu

Jan 21, 2019

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

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Address: 560083

Website: www.saveeco.in

We have not received itr refund for the ay 2017-18 and also no refund has been initiated for ay 2018-19. Pls find below response we got while checking the status for ay 2017-18 refund :

Refund ref no.:cp[protected]
No such address - refund voucher cancelled. The instrument returned undelivered by the speed post as the address provided by the assessee is not complete/ non existent. Jan 6, 2018
Ek[protected]in

Kindly do the needful..
Pan : aavcs3473p

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Address: 123401

I have applied for the tan on 3rd jan 2019, they recieved the hard copy of acknowledgement on 08th jan 2019, after that they forwarded the same to income tax department, but till date i have not received my tan allotment letter. My acknowldegement number is : [protected]. My sister applied on the same date she got her tan number but till date i have not received the same.

I need this tan no on urgent basis.

Kindly help,

Umesh

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 781133

I am champakdeka from assam and i can not apply for the warent officer post i find duplicate candidate.. though i applied i couldnot make payment so i tried again..and i am finding duplicate .what is the reason? i want to know warrent officer post (radio machanic) is tecnical OR TRADE means GROUP B/C POST .i want a way to apply for the post..and i have not any idea about it plz give me a proper way to apply

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Address: 400078

Sir,

I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: shyam babu giri
Pran:[protected]
Mobile no.[protected]

Mar 1, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Hlo sir i have made my application recently regarding my pan application failure and refund of the amount i spent of rs 106 through my debit card on[protected]. I forgot to mention the token no in that. My token no is [protected]. And the email i have used in that form is [protected]@gmail.com. Please look into this. I shall b very thankful to u for this.

Feb 25, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Gopalganj, Bihar, 841438

Dear sir,
I have applied for a new pan card in the name of shivji yadav which dispatched our address in 14 jul - 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address. Sorry for that i lost my phone number.. I, m mention new number….

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: shivji yadav
Acknowledgement number: [protected]
Date of application: 10 apr 2017
Mobile no: [protected]

Mar 2, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 21, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Address: Gurdaspur, Punjab, 143530

I have submitted details for enps registration and ack no 11700258 is alloted on 07/01/2019. While making payment, it is no accepting. Now when i try to make payment again, it's not allowing and giving a message as follows: "reg against this ack id is pending for confirmation from payment gateway. Please try after some time". Please help me to complete the process. When i try to register grievance in enps nsdl site, it is showing error. Regards,
Parminder kaur
[protected]

Feb 22, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Kanpur, Uttar Pradesh, 208005

Sir i want to correction in my pan card i called several times but the coustumer care told that we have got your application, some time they not found i had send anexxure form a with mla signed letter with his id proof on 1/10/2018 by indiapost the consignment no is (Ru[protected]in) in site of post it is shown item it recived but they said we have not found. Sir kindely plzz solve my issue my aknowledgement no is ([protected]).

Mar 4, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 30, 2019

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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S

Subedar Singh Gurjar

from Agartala, Tripura

Jan 16, 2019

My cra nsdl account has been locked due to more wrong attempt.please reissue my cra nsdl I-PIN Password.Change my new mobile number [protected].

Address
Vill- Kishanpura
Post- Niloj
Teh- Baswa
Distt.-Dausa
State- Rajasthan
Pin- 303313

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Hi,

While i am trying to create ipin, system shows an error massage 'pran not found in database'.
Also when i try to register grievance at https://cra-nsdl.com/CRA/cgmsMenuOnloadForSub.do. i am getting error "please enter valid pran". I am sure that i am entering correct pran number. Below is the pran number which is availabe on my card.

Please help.

Name: sugyan panda
Pran:[protected]
Mobile no. [protected]
Email id: [protected]@gmail.com

Thanking you,
Sugyan panda

Feb 23, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Payaljerath

from Chennai, Tamil Nadu

Jan 15, 2019

I opted Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I was trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

Email Id : [protected]@gamil.com

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Hi,

My pran no is[protected], i forgot my password & want to create a new password, i tried with forgot password option = instant set/reset password= reset ipin via nodal office., am not sure of this option., i should have tried with sms, now my account is locked and unable to create password., please help here to create new password using sms, i tried contacting nps customer care there is no response [protected] & [protected].

Thanks
Manoj
[protected]

Feb 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: 500055

Sir/madam,

I have applied for new pan card on pan application - ack. No. N-[protected] dated :[protected]:02:45.12 e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Regards
Mallapragada muralikrishna

May 23, 2019

Complaint marked as Resolved

Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 632404

Sir,

I have opened an atal pension yojana (Apy) and contributing regularly. When i try to login, it didn't allowed me to login and i tried to reset my password. But it gave me an error "pran not found in database". Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: thirumalaivasan r
Pran:[protected]
Mobile no: [protected]
Email id: [protected]@gmail.com

Feb 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID provided by you. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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P

PrabuSage

from Delhi, Delhi

Jan 10, 2019

I registered in the nps account from internet sbi banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: Prabu
Email: prabu.tcs.[protected]@gmail.com

I

[email protected]

from Jabalpur, Madhya Pradesh

Jan 14, 2019

Dear sir,
I didn't receive my refund of money, my token number was cancelled on nearly 21 December.
My name is Vishal singh
My token number is [protected]
My email address--- [protected]@gmail.com
Father name-- Shiv Kumar Singh
Paid money-- 106

Please refund this money as fast as you can...

Please reply

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I faced a unexpected problem while using nsdl website e kyc and esign service for pan card registrstion. When area code and other ao details are put according to my adhar databse, a pop comee out stating the area code didn't match with the database entry. How am i supposed to slove this problem
Token no.-[protected]
E [protected]@gmail.com
Date 10/1/19

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Vijay Songra

from Udaipur, Rajasthan

Jan 11, 2019

Token no [protected]
Name Madhu Devi
Dob 01/01/1986
Mob [protected]

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I have submitted details for enps registration and ack no 11691985 is alloted on 02/01/2019. While making payment, it is no accepting. Now when i try to make payment again, it's not allowing and giving a message as follows: "reg against this ack id is pending for confirmation from payment gateway. Please try after some time". Please help me to complete the process. When i try to register grievance in enps nsdl site, it is showing error. Regards, ch. Gurumurthy, e mail - gurumurthy. [protected]@gmail.com - cell no [protected]

Feb 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Sir/Madam, This has reference to the query/grievance raised at â€œConsumer Forumâ€Â. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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S

Shimjith Cm

from Delhi, Delhi

Jan 10, 2019

I have opened an NPS account through SBI net banking on[protected]. I have recieved the PRAN number through sms. When i tried using this PRAN number i am getting "PRAN not found in database" error. Kindly resolve the issue
PRAN number is[protected]

SHIMJITH
[protected]

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Address: 797112

Dear sir
I beg to inform you that my father is an ex service man of assam rifles hails from pokhara nepal. Presently he stays with me in dimapur nagaland. He had aadhar card and pan card too. He served in 23 assam rifles for 26years. May i show your kind attention to resolve my issue. Kindly help me. Where to contact and how can i make csdcard for my father. Thanking you

Assam Rifles customer support has been notified about the posted complaint.

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Address: Muzaffarpur, Bihar, 843109

Website: N.A

Dear sir,
I have applied for a new pan card in the name of ghanshyam kumar which dispatched our address in december 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: ghanshyam kumar
Acknowledgement number: [ [protected] ]
Date of application: 01 december 2018
Mobile no: [ [protected] ]

Feb 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 11, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: Darjeeling, West Bengal, 734321

Jai hind sir, sir mene assam rifles technical and tradesmen recruitment 2018-19 me clerk post ke liye application submit kar liya hu. Magar sir application fee status me complete nahi dikha raha hai.

Amit prasad
Email - [protected]@gmail.com
Mobile no - [protected]
D. O. B - 09/04/1999

Sbcollect txn dua5836031 dtd 301218 rs.100.0 for hq dgar recruitment branch, application fee (Group c) is successful.

Assam Rifles customer support has been notified about the posted complaint.

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bera gobinda

from Delhi, Delhi

Jan 10, 2019

Dear Sir,
I required ID No for ageist payment made through the reference SB Collect Reference Number : DUA6662412 for your perusel.

Thanking You,

Gobinda Bera
for further correspondence mail id : gobindabera95.[protected]@gmail.com
Register Mob No : [protected]

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