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NSDL e-Governance Infrastructure Complaints & Reviews

www.nsdl.co.in

3.5

Updated: Aug 8, 2025

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NSDL e-Governance Infrastructure reviews & complaints page 111

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Website: NSDL

My pan card is not yet delivered. I submitted the online pan application on nov 5th, 2018. The acknowledgement number is [protected].

My email id is [protected]@gmail.com. I also sent an email to [protected]@nsdl.co.in but there is no response from this email id.

The status tracking link in the website shows that the pan card is expected to be delivered by 22-nov-2018 through first flight couriers.

Jan 18, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Y

yp123

from Vijayawada, Andhra Pradesh

Dec 13, 2018

I applied for pan card through e-kyc mode of payment.After successful transaction i redirected to request failed page and a note that i will get refund within seven working days.But i didn't get refund till now.So, i request you to refund my money.

Mail id: [protected]@gmail.com

duplicate pan card not delivered - Comment #3297956 - Image #0

K

Kumar C Gowda

from Bengaluru, Karnataka

Dec 13, 2018

I have registered for an NPS scheme using eNPS. The site has generated the PRAN[protected]. But when I try to login / reset the password, I get the message PRAN not found in database.

Please address this asap.

Thanks
Kumar C
[protected]@gmail.com

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Address: 560065

Dear sir/mam, i have an atal pension yojana (Apy) and i am contributing regularly. But i unable to track my contribution. So, while i trying to create ipin/password, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: prashanth n
Email id: [protected]@gmail.com

Jan 19, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Prashanth,
This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Sir/madam,

I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Bhawana shadangi

Jan 18, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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S

sadeesh kumar R

from Mannargudi, Tamil Nadu

Dec 13, 2018

Please refund amount my account Bank Reference no PF[protected] Thank u

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Address: Mandya, Karnataka, 571434

Website: Nsdl

Sir/madam i completed the online application procedure and paid fee through net banking for pan and also authenticate adhar no by e-kyc method for that i received email for adhar authentication succes but on nsdl site it is showing that i failed adhar authentication. Mover over i have not received my payment back. Kindly look into the matter.
Thanks rakesh s d

Jan 15, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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H

hemanthchaini

from Bengaluru, Karnataka

Dec 13, 2018

My trasaction no is[protected] .money has been debited from my account but application has been rejected.money has to be refunded with in 7working days but not refundeed...what to do now?

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Address: 400060

Dear sir, madam,
I could not receive the pan card.
I requesting you resend my pan card to same address,
I mentioned our detais below.
Applicant name - shri. Prabhakar sadashiv wafelkar
Coupon no. U-g[protected],
Rud no.[protected]Chennai)
Pan no.- acdpw6301r
Add - 602/a, anand chs, natwarnagar road no.1, p. P. Dais compound,
Jogeshwari, mumbai -400060

+1 photos

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 11, 2018

Updated by Mission patrakarita Dear sir, Madam, i could not receive the PAN card. I requesting you resend my PAN card to same address, i mentioned our detais below. Applicant Name- Shri. Prabhakar Sadashiv wafelkar Coupon No.U-G[protected], RUD No.[protected]Chennai) Pan No.- ACDPW6301R Add- 602/A, Anand Chs, Natwarnagar Road No.1, P.P.Dais Compound, Jogeshwari, Mumbai.

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S

Srujana Chowdary

from Tanuku, Andhra Pradesh

Dec 11, 2018

My application is showing the same status from 12 days that your application is under process at income tax department I applied my pan card on 13th November. acknowledgement number is [protected].Its very urgent pls make it fast

K

Karan Suryavanshi

from Mumbai, Maharashtra

Dec 13, 2018

My pan card as nahi raha muze application karke to 1 Saal huaa hai

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My pan acknowledgment number is [n-[protected]]. I applied for pan on[protected].

My pan status is still 'your application is under process at tin facilitation center..'

I have applied for the pan at steel city securities limited ample services 356 guddar bagh near faiyaz building bareilly uttar pradesh 243003 branch id : 27719 and enclosed aadhaar card as proof of identity.

I was unable to connect to the aforementioned number as it always seems busy.

So sir please generate my pan card.

Dec 17, 2018

Complaint marked as Resolved

DEAR SIR, I HAVE APPLIED PAN CARD APPLICATION ON 1-11-2018 BUT STILL NOW I DID NOT GET MY PAN CARD SO I REQUEST YOU THAT PLEASE GET PENALTY @ 20 RUPAI PER DAY ON THE CENTER WHERE I SUBMIT MY DOCUMENT FOR PAN CARD . CENTER DETAIL ARE AS steel city securities limited ample services 356 guddar bagh near faiyaz building bareilly uttar pradesh 243003 branch id : 27719 E-MAIL ID :[email protected] BRANCHID :-27719 GSTIN:27AAACN2082N1Z8 PHONE NO.9410638592

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by ojhaajay DEAR SIR, DATE :[protected]
MY PAN CARD STILL NOW ON[protected] NOT GENERATE PLEASE TAKE ACTON TOWARDS THE CENTER WHERE I SUBMIT MY DOCUMENT FOR PAN CARD .HE DID NOT APLOAD MY DOCUMENT SO THAT MY PAN CARD IS GETTING DELAY.
CENTER DETAIL ARE AS
steel city securities limited ample services 356 guddar bagh near faiyaz building bareilly uttar pradesh 243003 branch id : 27719

E-MAIL ID :[protected]@GMAIL.COM

BRANCHID :-27719

GSTIN:27AAACN2082N1Z8

PHONE NO.[protected]

Verified Support

Dec 14, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

Dec 15, 2018

Updated by ojhaajay My pan acknowledgment number is [n-[protected]]. I applied for pan on[protected].

Dec 17, 2018

Updated by ojhaajay DEAR SIR,
I HAVE APPLIED PAN CARD APPLICATION ON[protected] BUT STILL NOW I DID NOT GET MY PAN CARD SO I REQUEST YOU THAT PLEASE GET PENALTY @ 20 RUPAI PER DAY ON THE CENTER WHERE I SUBMIT MY DOCUMENT FOR PAN CARD .
CENTER DETAIL ARE AS
ARCHIT ONLINE SERVICES
RAJENDRA NAGAR OPPOSITE RATAN SWEETS
E-MAIL ID :[protected]@GMAIL.COM
PHONE NO.[protected]
TIN CENTER
BRANCHID :-27719
Mohd Abdul Aleem
BRANCH ID. 27719
Steel City Securities Limited
Ample Services
356 Guddar Bagh
Near Faiyaz Building
Bareilly
Uttar Pradesh
243003
Tel:-[protected],
[protected]@yahoo.com;

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Address: Salem, Tamil Nadu, 637101

Website: www.nsdl.co.in

0031014237201120181229211542697161773 my transaction id, i applied e kyc, method nof pan card but amount debited, not process, i lost my amount two times, but still now i did't get any refund... From now it will takes more than 3 weeks. Name ; kannan manickam,,,, pincode 637101, and one more payment, theenathayalan murugan also bending on same pin code

Jan 16, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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N

Naveen_raina

from Chinnamanur, Tamil Nadu

Dec 10, 2018

Respect sir/ madam,
I apply pan card for 5 months before.pan number is allotted but i not received my pan card.i not know acknowledgement number so pls track my pan card.

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I want to bring it in your kind information that my pran account number is[protected]. Iwant to change my previous mobile number [protected] used in pran account. Now i want to update this mobile number with new mobile number [protected]
I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness

Jan 16, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Respectively i ex ct/gd muzaffar ahmad war from crpf want to bring it in your kind information that my pran account number is[protected]. Iwant to change my previous mobile number [protected] used in pran account. Now i want to update this mobile number with new mobile number [protected]
I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my nsdl cra account. That will be your most kindness

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 10, 2018

Updated by meenakahi i want to bring it in your kind information that my PRAN account number is[protected].iwant to change my previous Mobile number [protected] used in PRAN account.Now I want to update this Mobile number with new mobile number [protected]
I have submitted many complaints but unfortunately none of them have been solved. I request you please update my mobile number in my NSDL CRA account. That will be your most kindness

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Address: Junagadh, Gujarat, 362001

Dear sir,
I have applied for a new pan card in the name of radhika jiteshbhai gangvani which dispatched our address in december, 2016. I couldn’t receive the pan card as address in pan was wrong. Later, after couple of days we contact the post man regarding the post. He told that returned to the sender address.

Therefore, i requesting your resend my pan card to address given below and i mentioned our details below.

Applicant name: radhika jiteshbhai gangvan
Acknowledgement number: [protected]
Pan : bygpg8929m
Date of application: 08/12/2016
Mobile no: [protected]
E-mail: jitesh. [protected]@gmail.com
Address: b-402, vrundavan apartment, giriraj society, junagadh, gujarat -
362001.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Dear sir/madam
I am a student age of 18. So i am heard news about pan card. While i am applying pan card met a mistake by me and nsdl shows your amount will be refund soon in working days. But still i didn't get any amount from nsdl. The amount of rupees 106.90. Please help to in this incident. My transaction id is given below. Please help me. I am waiting for your reply.

+1 photos

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A

as27938

from Noida, Uttar Pradesh

Dec 10, 2018

I, bharat sharma applying for pan card having token number [protected] dated 19th october, 2018. this form is not completed due to wrong aadhar card otp failure reasons. Payment has been made through upi interface having reference no. upi[protected]. amount is not received still. given period of 7 working days are completed.kindly resolve it

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Address: Jaipur, Rajasthan, 302004

Tin fc [protected]. I have submitted my application at this center the status is still showing application under process and they are not even picking up call they put call on hold and ask to wait then disconnect the call automatically.
My name is arpit ojha and acknowledgement number is
N - [protected]

The nsdl answers like they are not aware of what is going on they dont even know where there facilitation centres are located. I request to authorities at least inform the people applying and fast forward the process. Pan is mandatory for us to join job then who will be responsible for us getting fired from the company

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Address: Churachandpur, Manipur, 795128

Reissue of i-pin
Sir,
My user i. D. Is[protected] when i have received the i-pin & t-pin first time and i had tried to access the my pran account but from the starting my account is not opened. And now the when i am tried to access the account it shows the your account is locked. That's why i am not able to access the my account. So please. Tell me what should i do to access the my account.

Jan 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Dec 08, 2018

Updated by Muan naulak Please provide me with new ipin so that I can log in to my NPS account my email address is, [protected]@gmail.com

Verified Support

Dec 11, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013. We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Uttara Kannada, Karnataka, 581325

Website: NDSL

Respected sir i have applied for pan card with acknowledgement no n-[protected], during the period of delivery of the pan card i was not in town so please can you make arrangement to re send the pan card, has it is very necessary for me
Shobha ashok chavan
Kpc 17 kpc colony
Ambewadi
Dandeli -581325, karnataka
Please do the needfull and oblige

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Address: 560100

Website: npslite-nsdl.com

Name: ram mohan r.
Apy pran:[protected]

Name: deepa k.
Apy pran:[protected]

I am unable to check our apy contributions on the nps or npslite website, no matter what option i try. The helpline is not much use. I tried the below mentioned site with and without pran options.

https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do

Kindly give me directions.

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Address: New Delhi, Delhi, 110096

Dear sir/Ma'am
Myself Bhupendra Singh, my date if birth is 15/10/1995. but it was wrongly mentioned in my PRAN number that is[protected] mentioned as 15/10/1995. So you are requested to get rectified as soon as possible so that i can deposit amount in my NPS account in the session 1018-19.

You are requested to take prompt initiative to get it rectified and obliged.

Name: Bhupendra Singh
Father name: Dalchand Singh
PRAN :[protected]
D.O.B :- 12/10/1995
Email Id :- [protected]@gmail.com

Is it possible to get rectified online? If yes, please suggest how.

Thank you in advance.

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Address: Bangalore, Karnataka, 560036

I have applied for pan card acknowledgement no-n[protected] on 27 nov 2018 for my mother as she is pensioner require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks.

Jan 18, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Dear sir/madam,
I have applied for a new pan card 49a using ekyc method on[protected] and have completed the process of application. I have recieved a mail with two documents and a message on the nsdl portal saying "thank you for using pan online facility", but it says there is no record found when i checked the status of my pan application with acknowledgement number recieved on the mail.
Please let me know if i have successfully applied for a new pan card through ekyc and not physical submission method. Kindly resolve the issue as early as possible. Do i need to physically submit the documents?
Thank you.

Jan 13, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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Address: Bundi, Rajasthan, 323601

Sir myself ashok kumar s/o radhey shyam dob 09/07/1976 pan aripk2858f is also allotted to different person same name, father name and dob. Myself in government job of rajasthan police and the second person in indian army.

I contacted to local it department, but issue not resolved.

My contact number is [protected] and e mail id is [protected]@gmail.com

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Sir/madam,

I have applied for new pan card on 3rd december through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Pranjal shakya

Jan 11, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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