NSDL e-Governance Infrastructure Complaints & Reviews

Dear sir,
I have applied for a new pan card in the name of ram kishore yadav which dispatched our address in january 2019. I couldn’t receive the pan card as our local courier man is very unreliable/misbehavior to his duty. Few days before i contact the courier man regarding the courier. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting you to resend my pan card to same address and i mentioned our details below.

Applicant name: ram kishore yadav
Acknowledgement number: n - [protected]
Date of application: 28 dec 2018
Mobile no: [protected]

Mar 10, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Feb 07, 2019

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in

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V

Vnodhr16

from Mysore, Karnataka

Jan 29, 2019

Hi,

I have submitted the pan card application for the replacement on[protected], however it got failed during aadhar verification.

Still I have not received the auto refund.
Token No : [protected]
Transaction Reference : ECOM PUR/NSDLPAN/MUMBAI/080119/15:21

Thanks
Vinod h

pan resend - Comment #3336136 - Image #0

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S

Smart Shoppe

from Gurgaon, Haryana

Jan 29, 2019

I have applied pan with ekyc option . I had made my payment Rs. 106 . But ekyc failed. Please refund my money. My token no. Is [protected]

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P

Prabhakar Venugopal

from Delhi, Delhi

Jan 30, 2019

Hi,
I am trying to generate pwd with the below URL for generating my APY statement. But I am getting "PRAN not found in Database" Error.

URL: https://www.cra-nsdl.com/CRA/ResetPasswordSubmit.do?ID=null&getName=Change%20Pas...⇄
PRAN=[protected]

Please help in resolving this issue
-Thanks
Prabhakar. V

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Address: Rampur, Uttar Pradesh, 244901

Herewith we bring to your kind notice that we had applied for a new pan card in the name of himanshu chandra, which was dispatched to our correspondence address in june 2017. We couldn’t receive the pan card.

Therefore, we requesting your resend our pan card to our address mentioned below as well we mentioned our details below

. Application no: [protected]

Coupon no: [protected]

Pan card no: bpxxxxxx7d

Date of retun:- 06 aug 2017

Applicant name: himanshu chandra

Address: chowk mohammad saeed khan rampur (U. P) india

Mobile no-[protected]

So, kindly resend the pan card to the address mentioned above.

Thanking you

Yours sincerely

Himanshu chandra

Mar 3, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 31, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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V

velanginiraju

from Bobbili, Andhra Pradesh

Jan 29, 2019

I applied a pan card but e-kyc request has been failed hence we cannot be proceed with application with e-kyc

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velanginiraju's reply, Jan 22, 2019

Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days.

V

vhauthiansang

from Guwahati, Assam

Jan 29, 2019

Sir
My NSDL NPS Account has been blocked
PRAN No[protected]
how do i get new account or unlocked my account with new password/pin no
The Pran no that I got could not be used due to incorrect pin or password.
I had tried many times to resolve the problem and went to PAO who were not acquainted with this
Regards
vhauthiansang

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Address: Mumbai City, Maharashtra, 795113

Website: www.npscra.nsdl.co.in

Dear sir,
I joined atal pension yojana a few years back. Recently i wanted to check my contribution with the pran number given to me but every time i tried to login it says "pran number not found in the database". Therefore i don't know the details of my contribution towards apy. I request that this issue be resolved at the earliest and please provide me mpin in my registered email and mobile number.
Name : arjun limbu
Pran :[protected]
Email :[protected]@gmail.com
Mobile no. [protected]

Mar 4, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Please be informed that grievance is resolved. Status of the same has been sent to your email ID.

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Address: Thoubal, Manipur, 795138

Dear sir
I applied the post of
Technical & tradesman recruitment
Rally which is recently online done.
Unfortunately, i have lost my acknowledgement
Application & call letter due to my system attack
By virus
Kindly make ok your online website so as to enable
Me to download my acknowledgment/application/
Call letter.
//regards
Applicant

[protected]
[protected]@gmail.com

Assam Rifles customer support has been notified about the posted complaint.

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P

Páré Lāūkhām

from Guwahati, Assam

Feb 1, 2019

Sir mera Call letter Download nahi kar paya please help

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J

jitendra balot

from Udaipur, Rajasthan

Feb 4, 2019

Sir my name jitendra kumar than my pf ac.in my name wrong jitentra kumar so my request name chang jitentra kumar to jitendra kumar please sir pf ac RJ/29702/3069 ( UAN NO.[protected]

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P

Paudyal Jatin

from Guwahati, Assam

Feb 12, 2019

Sir,
My train has been cancelled and i took avad assam train but its 3hr 38 mints late . my reporting time was 8 but i will reach at 12, is there any chance that i can attempt rally!!!??

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I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. I am not able to proceed further.

+1 photos

Mar 4, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 26, 2019

Updated by Sudheer KUMAR J MY TOKEN NO:[protected]

Verified Support

Jan 30, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID. You may send these details through e-mail at [protected]@nsdl.co.in

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Address: Kollam, Kerala, 691540

Sir my PAN Acknowledgement Number is N-[protected] for the PAN application dated on 23/01/2019. The Pan status showing is 'Under Processing at Income Tax Department'. I request you to kindly provide me the PAN card number as early as possible. Minimum within how many days i can recieve atleast PAN number, as it is necessary for my job.

Thank You
MOHITH DADU

Jan 27, 2019

Complaint marked as Resolved

I got the e-PAN details within 4 days Thank You

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: Imphal East, Manipur, 795113

Website: npscra.nsdl.co.in

Sir,

I joined atal pension yojana (Apy) and contribute towards it regularly. But i am unable to track my contribution. While i was trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve this issue as early as possible and please send my ipin password to my mobile no. Or email id.

Name: arjun limbu
Pran:[protected]
Mobile no. [protected]
Email id: [protected]@gmail.com

Thanking you

Mar 4, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Please be informed that grievance is resolved. Status of the same has been sent to your email ID.

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Address: Ratlam, Madhya Pradesh, 457001

Website: [email protected]

I joined the crpf in the year 2004, while the advertisement was released in 2003, i resigned from the service in 2017 and i did not get the full deposit from the new pension
Now a pension has been introduced in 2004 so i should return the full amount.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

NSDL e-Governance Infrastructure Customer Care's response Dear Sir/Madam, This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: New Delhi, Delhi, 110013

I applied for the pan card approx 15 days before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
Please refund my money because i am still for your response. My details are given below:
Token no. [protected]
Dob: 02/02/1992
Name: Asheesh Kumar Sharma
Email: [protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Hello sir/mam,

I have applied to pan card through the online portal and verified my adhar identity. I also made the payment of Rs. 106.90 . But after doing payment the esign gateway is not working. I have been trying to process through esign website but it is not working. My temporary id is [protected] . I have also attached the photos of errors and verified on if the error is from client side but the error seems to be from the server side. So please look into this issue and return my money.

+2 photos

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Address: Ahmedabad, Gujarat, 382110

Token no ; [protected]
Date[protected]:04:01.051
For pan application
Name ; sonam
Aadar otp failed due to mobile no changed after updated no i try than told me generate new ticket your payment will refund in one week but till now no payment i got.

My mail id: [protected]@gmail.com
Mobile no [protected]
I have screen shot and photo of mail in my phone.

Mar 5, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jan 30, 2019

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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J

Jaibhagwan Divya Tips

Jan 24, 2019

fake site and fake person mail me when i called he asked for upi id and told me full proess for paying him.actually i know this fraud,
fraud person mobile no [protected]
I am going to put FIr because i am having mail and call record of this no.
bye bye
friends be aware from this online fraud

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Address: 193201

Sir as pran kit is most important document how can authorities be so lenient in shipping and delivering at proper place as i didnt receive my pran kit from last 3 years. Kindly look in to the matter as it is very urgent. Such ill response in this case may kindly be taken in to notice. Hope for ur positive approach. We are supposed to visit from one office to another office to know the status of pran kit.

Mar 12, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Ajmer, Rajasthan, 305601

Sir,
I am state govt. Teacher in rajasthan posted at nasirabad dist. Ajmer.
My i pin and mobile is lost. When i loging nsdl new user but i pin is not near me and my mobile is lost whose mobile no. Registered otp is not near me other person k pas my mobile no. I want update mobile no. But not ker ske. Because my number dusra person chala ra he. So i purchase new sim. Please provide me new i-pin (Password) that will help me acess my account. Please send i pin in my e-mail.
[protected]@gmail.com
Mobile no. [protected]

Feb 25, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by Prabha Arora Sir,
I am State Govt. Teacher in Rajasthan posted at Nasirabad Dist. Ajmer.
my I PIN and Mobile is lost. when I loging nsdl new user but I pin is not near me and my mobile is lost whose mobile no. registered OTP is not near me other person k pas my mobile no. I want update mobile no. but not ker ske. because my number dusra person chala ra he. so I purchase new sim. please provide me new I-Pin (password) that will help me acess my account. Please send I Pin in my e-mail.
[protected]@gmail.com
Mobile No. [protected]

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I have applied for my pan card on 08/01/2019 through e-sign method
It's been almost 15 days that i have applied still it had not been verified
So i need response because i have a urgent need for my pan card
My application number is : [protected]
My email id :[protected]@gmail.com
My date of birth : 12/06/1996

I have uploaded my aadhar details, my photograph, my signature

Expecting undelayed response
Thank you

Mar 1, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Medak, Andhra Pradesh, 502103

I applied for pan card through e kyc process and made the payment but the authentication was failed and it was saying e kyc failed so apply through physical process by submitting necessary documents. Still i didn't get my refund money and it has been almost more than 10 days still there was no response regarding refund money can apply once again through e kyc e-sign method

Feb 26, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Nagpur, Maharashtra, 440034

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

I use nsdl website to create a new pan card of my little brother. Temporary token is [protected]. I used e-kyc option for the aadhar verification. I paid an amount of rs.106.9 using my debit card. My balance was deducted from the bank on 19/11/2018 but aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. It has been two months still not received my refund. Kindly help me with my refund. Thank you.

Feb 28, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Ahmednagar, Maharashtra, 413723

Sir when i done my online payment for new pan application rs=106. By bhim sbi pay the app show your payment succesful but the nsdl online pan appliction website says (Your payment is manipulated plese try again.)
But actuallly the amount is debited from my account here is
Transaction no=[protected]
Acknowledgement no - [protected]
Token no - [protected]
I have to done twice payment so
Plese refund money asap.

Feb 25, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

NSDL e-Governance Infrastructure Customer Care's response We thank you for approaching us regarding your grievance. We are looking into your grievance on behalf of Income Tax Department and will revert back to you shortly. Inconvenience caused, if any is regretted.

Verified Support

Jan 25, 2019

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Bhandari Srinivas Goud

from Dharmapuri, Tamil Nadu

Jan 22, 2019

Pan card not received please resend the card as soon as possible

refund not get to me - Comment #3331864 - Image #0

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B

Bhandari Srinivas Goud

from Dharmapuri, Tamil Nadu

Jan 30, 2019

This is not delivery my pan card please resend the card

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Dear sir,
We had opened an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. While i am trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

Name: satish sood
Pran:[protected]
Mobile no.[protected]
Email: [protected]@gmail.com

Name: meghna sood
Pran:[protected]
Mobile no.[protected]
Email: [protected]@gmail.com:

Mar 5, 2019

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2019

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Formula. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID provided by you. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Y

Yaduwanshi ranu

from Bilasipara, Assam

Jan 21, 2019

Mob. No. [protected]
97 Bn. Bsf
Gov. Job

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Address: Dharwad, Karnataka, 580028

Pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan application - token. No. [protected] dated :[protected] pan card amount debit and pan card application field amount debit amount rufund 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 13:43 106.90 4, 804.70 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 13:51 106.90 4, 697.80 10-jan-2019 10-jan[protected] ecom pur bdr00001 nsdlpa 10/01/19 14:49 106.90 4, [protected]@gmail.com amount rufund

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jan 18, 2019

Updated by KANARAM D DARJI PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] PAN Application - token. No. [protected] dated :[protected] Pan card amount debit and pan card application field amount debit amount rufund 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 13:43 106.90 4, 804.70 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 13:51 106.90 4, 697.80 10-Jan-2019 10-Jan[protected] ECOM Pur BDR00001 NSDLPA 10/01/19 14:49 106.90 4, [protected]@gmail.com amount Rufund

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I registered in the nps account from sbi internet banking and got the pran no[protected] by sms and email but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Money is already being debitted every month from bank account

Below are my details to contact.

Name: kastuv bhaduri
Email: bhaduri. [protected]@gmail.com

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 107

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