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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 112

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S
SHOBHA ASHOK CHAVAN
from Karwar, Karnataka
Dec 7, 2018
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Address: Uttara Kannada, Karnataka, 581325
Website: NDSL

Respected sir i have applied for pan card with acknowledgement no n-[protected], during the period of delivery of the pan card i was not in town so please can you make arrangement to re send the pan card, has it is very necessary for me
Shobha ashok chavan
Kpc 17 kpc colony
Ambewadi
Dandeli -581325, karnataka
Please do the needfull and oblige
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    R
    ram01976
    from Bengaluru, Karnataka
    Dec 7, 2018
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    Address: 560100
    Website: npslite-nsdl.com

    Name: ram mohan r.
    Apy pran:[protected]

    Name: deepa k.
    Apy pran:[protected]

    I am unable to check our apy contributions on the nps or npslite website, no matter what option i try. The helpline is not much use. I tried the below mentioned site with and without pran options.

    https://npslite-nsdl.com/CRAlite/EPranAPYOnloadAction.do

    Kindly give me directions.
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      B
      Bhupendra--
      from Mumbai, Maharashtra
      Dec 7, 2018
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      Address: New Delhi, Delhi, 110096

      Dear sir/Ma'am
      Myself Bhupendra Singh, my date if birth is 15/10/1995. but it was wrongly mentioned in my PRAN number that is[protected] mentioned as 15/10/1995. So you are requested to get rectified as soon as possible so that i can deposit amount in my NPS account in the session 1018-19.

      You are requested to take prompt initiative to get it rectified and obliged.

      Name: Bhupendra Singh
      Father name: Dalchand Singh
      PRAN :[protected]
      D.O.B :- 12/10/1995
      Email Id :- [protected]@gmail.com

      Is it possible to get rectified online? If yes, please suggest how.

      Thank you in advance.
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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        D
        dinewithsinghs
        from Bengaluru, Karnataka
        Dec 6, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560036

        I have applied for pan card acknowledgement no-n[protected] on 27 nov 2018 for my mother as she is pensioner require pan card, current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
        Can i know what is the current status or how do we check it online exact status, thanks.
        Jan 18, 2019
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Dec 10, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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          S
          sujayeendra
          from Delhi, Delhi
          Dec 5, 2018
          Resolved
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          Resolved

          Dear sir/madam,
          I have applied for a new pan card 49a using ekyc method on[protected] and have completed the process of application. I have recieved a mail with two documents and a message on the nsdl portal saying "thank you for using pan online facility", but it says there is no record found when i checked the status of my pan application with acknowledgement number recieved on the mail.
          Please let me know if i have successfully applied for a new pan card through ekyc and not physical submission method. Kindly resolve the issue as early as possible. Do i need to physically submit the documents?
          Thank you.
          Jan 13, 2019
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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            C
            CA PRAVEEN MUNDRA
            from Rawatbhata, Rajasthan
            Dec 4, 2018
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            Address: Bundi, Rajasthan, 323601

            Sir myself ashok kumar s/o radhey shyam dob 09/07/1976 pan aripk2858f is also allotted to different person same name, father name and dob. Myself in government job of rajasthan police and the second person in indian army.

            I contacted to local it department, but issue not resolved.

            My contact number is [protected] and e mail id is [protected]@gmail.com
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              L
              LaLLantop tech
              from Mathura, Uttar Pradesh
              Dec 3, 2018
              Resolved
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              Resolved

              Sir/madam,

              I have applied for new pan card on 3rd december through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

              "thank you for using online facility for pan application.

              If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

              But when i checked my application status today, it was shown "sorry, no record found."

              Please check my application

              Thanking you
              Pranjal shakya
              Jan 11, 2019
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Dec 05, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                M
                mrigankmk
                from Satana, Maharashtra
                Dec 3, 2018
                Resolved
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                Resolved

                I have applied for new pan card on 3rd december 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Mrigank shekhar mishra
                Jan 18, 2019
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                Verified Support
                Dec 05, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                  G
                  GREESHMA BABU
                  from Tindivanam, Tamil Nadu
                  Dec 2, 2018
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560075

                  Respected Sir,

                  My PRAN number is[protected], I have registered my APY(APY1519416)
                  I want to change my mobile number and have submitted many complaints and tried calling customer care[protected],[protected], bank as well but no response and misguided. please, kindly guide me.
                  My email ID : [protected]@gmail.com
                  I want to change my previous mobile number from [protected] to new mobile number : [protected].
                  Jan 20, 2019
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 05, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID. For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                    B
                    Bhagya_Swain
                    from Delhi, Delhi
                    Dec 2, 2018
                    Resolved
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                    Resolved

                    Address: 500015

                    Sir/madam,

                    I have applied for a duplicate pan card on 2nd December 2018 through e-sign document submission mode. I have got my acknowledgement number ([protected]).
                    On completion of the process I received message like below.

                    "Thank you for using online facility for pan application."
                    and I received the receipt for the online payment too.

                    "If you have digitally signed your application using esign then there is no need to forward physical documents."

                    But when i checked my application status today, it was showing "Sorry, no record found."

                    Please check my application, as there is no clarity here.

                    Thank you
                    Regards
                    Bhagyashree
                    Jan 7, 2019
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                    Verified Support
                    Dec 05, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    This PAN application is applied through using Physical mode facility, hence you need to send the PAN acknowledgment copy affixing Photo, duly signed and enclosing the supporting document to NSDL e-Governance. For further queries you may reach us at [protected]@nsdl.co.in
                    Sir, I had applied my pan card. My pan card is came to the local post office and it is unable to deliver by them to me since I'm not in my home. We have changed our locality. So they returned the pan card. So you want to redispatch my pan card. Thank you.
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                      G
                      gopinath99r
                      from Puducherry, Puducherry
                      Dec 1, 2018
                      Resolved
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                      Resolved

                      Address: Kanchipuram, Tamil Nadu, 602105

                      Sir,

                      I open an atal pension yojana (Apy) and contribute regularly. But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or send my ipin password to my mobile no. Or email id.

                      Name: gopinath
                      Pran:[protected]
                      Mobile gopinath
                      Email id: [protected]@gmail.com

                      Thanking you
                      Jan 21, 2019
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 11, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                        E
                        elaa1234
                        from Chennai, Tamil Nadu
                        Dec 1, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu

                        Sir/madam,

                        I have applied for new pan card on 1th december 20178 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status, it was shown "sorry, no record found."

                        Please check my application as soon as possible

                        Thanking you
                        Elavarasan
                        Jan 9, 2019
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 04, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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                          J
                          jekin
                          from Delhi, Delhi
                          Nov 30, 2018
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat, 382350
                          Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                          I have submitted pan data correction request online with all required e-sign verification. But now its showing no record founds when i try to track my application with below acknowledge number.

                          [protected]

                          As i completed e-sign it says that no physical documents required, i hope it should be processed as all payments has bee made with online bill desk
                          Jan 6, 2019
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                          Please solve my pan card online applications form and transaction is failed
                          3 times apply pan card and it's failed and please refund my money.Please solve
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                            J
                            Jeet Gohel
                            from Ahmedabad, Gujarat
                            Nov 29, 2018
                            Resolved
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                            Resolved

                            Address: Rajkot, Gujarat, 360001

                            Respected sir,

                            I would like to inform you that, i am corresponding with nsdl-cra for merge my both pran card, from more than last six month. But my problem can not solve till date.

                            Please find my correspondence detail with nsdl-cra, given bellow.

                            Login with pran no.[protected].

                            (1) grievance logged date 12-march-2018, resolution date 14-march-2018, token no. 60067597.

                            (2) grievance logged date 13-apr-2018, resolution date 20-apr-2018, token no. 60069961

                            (3) grievance logged date 23-apr-2018, resolution date 23-apr-2018, token no. 60070701.

                            (4) grievance logged date 06-jun-2018, resolution date 14-jun-2018, token no. 60073356.

                            (5) grievance logged date 31-jul-2018, resolution date 01-aug-2018, token no. 60076655.

                            (6) grievance logged date 03-aug-2018, resolution date 21-aug-2018, token no. 60076843.

                            Kindly do needful for solve my problem asap.

                            Thanking you.
                            Jan 23, 2019
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 11, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            This has reference to the query/complaint raised at Consumer Forum. The concern shared will be analysed and the status will be sent to the email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance, you may please call us at[protected] or register a query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              A
                              ankit0944
                              from Delhi, Delhi
                              Nov 28, 2018
                              Resolved
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                              Resolved

                              Hi

                              I open an nps account on november 28 2018 and made contribution as well. But i am unable to link adhaar to the account as whenever i try to login system shows an error massage 'pran not found in database'. Please resolve the issue as early as possible or link my adhaar.

                              Pran number:[protected]
                              Name: ankit gupta
                              Email id: [protected]@yahoo.co.in
                              Phone: [protected]
                              Jan 10, 2019
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 03, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                S
                                Sumathi Varadharajan
                                from Delhi, Delhi
                                Nov 28, 2018
                                Resolved
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                                Resolved

                                Sir,
                                My epran is[protected] and i opened it thro' e services of nsdl during 2017-18. I made my tier i and tier ii contributions.
                                Akso i got my epran card.
                                As i want to contribute for 2018-19 i accessed my account.
                                It showed frozen tier - i and tier - ii under activated condn. I was unable to succeed in my payment.
                                I tried with e services for my ekyc submission for the past 15 days ; and it does not allow me to make it. I don't know how to proceed as i don't have any pop-op services in my place. Sir.. Please help me in this regard at the earliest and send me feedback to my linked mobile number please.
                                Jan 11, 2019
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or toll free number[protected]using your TPIN) or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                  D
                                  deepthi15
                                  from Chennai, Tamil Nadu
                                  Nov 28, 2018
                                  Resolved
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                                  Resolved

                                  Hello,

                                  I have applied for a new pan card on 27th november 2018 through e-sign mode. I have got my acknowledgement number - [protected].

                                  When i checked my application status it says 'no record found'.

                                  May is know the reason why this is the message i am getting? And when will i able to check the status of my application?

                                  Please do check my application.

                                  Thankyou.
                                  Jan 6, 2019
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 29, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                    S
                                    Sandip Dakle
                                    from Pune, Maharashtra
                                    Nov 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: 431136
                                    Website: tin.tin.nsdl.com/pantan/StatusTrack.html/****** Object: StoredProcedure [dbo].[SContractUpdate]

                                    Dear NSDL,

                                    I have applied for PAN Correction using e-KYC Method. It has been more than 24 hours but still the status on the website https://tin.tin.nsdl.com/pantan/StatusTrack.html
                                    shows "Sorry ! No Record Found"

                                    Can you please confirm if the PAN Application is accepted or not. Or Do I need to send the Physical Copies for the application.

                                    ACKNOWLEDGEMENT NUMBER : N-[protected]
                                    Jan 4, 2019
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 30, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
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                                      K
                                      Khilender kumar
                                      from Dehra Dun, Uttarakhand
                                      Nov 27, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bijnor, Uttar Pradesh, 246732

                                      I use nsdl website to create a new pan card of my brother. I received temporary token. I use e-kyc option for her aadhar verification. I have paid an amount of rs.107.00 using my debit card. My balance was deducted from the bank on 24/08/2018 but aadhar verification was not completed due to not receiving any otp on their registered aadhar card mobile no. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. Please help for this
                                      Dec 10, 2018
                                      Complaint marked as Resolved 
                                      Money Received, Thank you so much.
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 29, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in for earliest resolution of your grievance.
                                      Dec 10, 2018
                                      Updated by Khilender kumar
                                      Money received, Thanks
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                                        A
                                        ajithkumarm
                                        from Perundurai, Tamil Nadu
                                        Nov 27, 2018
                                        Resolved
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                                        Resolved

                                        Address: Chamarajanagar, Karnataka, 571490

                                        Dear sir,
                                        I have applied for a new pan card in the name of ajith kumar m which dispatched our address in october 2017. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

                                        Therefore, i requesting your resend my pan card to same address and i mentioned our details below.
                                        Ajith kumar m
                                        Contact no:[protected]
                                        Dec 8, 2018
                                        Complaint marked as Resolved 
                                        My email:[email protected] My number: 8884258305
                                        Nov 27, 2018
                                        Updated by ajithkumarm
                                        Our pan card is reissue our address
                                        Verified Support
                                        Nov 29, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Kindly provide us your 15 digit PAN Acknowledgement number at [protected]@nsdl.co.in
                                        Dec 08, 2018
                                        Updated by ajithkumarm
                                        My acknowledgement number is: [protected]
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