NSDL e-Governance Infrastructure Complaints & Reviews

I tried to apply pan online by ekyc but it goes as unsuccessful and my money is debited. Also i don't got the token no in my email but it can be seen in that nsdl site. And last it goes unsuccessful. And i tried once more with the same email id and this time i got the token number in my email id and it also goes unsuccessful and debited my money again but this amount is refunded to my account (The second one) but the first attempt's money is don't got till now.
My name : kadalayikkaran
Padmanabhan akhil
Transaction id:
002572911119072018105391531974939890

Jul 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Thane, Maharashtra, 421003

Hello,
I can't understand why nsdl collects payment for new pancard if there is problem in other details/documents in the first place.
Why can't they check all the details first and demand fees only when all the documents/details are ok.
In our case, the fees was collected and then the pan card was declined as the name on aadhar had spelling mistake.
As expected from any government department, the refund is not received even after 15 days, when was promised within 7 days.
Applicant name: kabir mukesh wadhwa

Aug 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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A month is passed, still pan is progress at it department. I raised grievance online using sparsh, no use. No one is bothered at nsdl regarding my concern, i felt central govt is better than state, its the same. At least someone check my post here and reply me. I am tired of sending emails to nsdl regarding the status of my pan correction. Please let me know, how much time you need.

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on July 25, 2018 by Professional Courier.

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Sir/madam,

I have applied for new pan card on 22nd july[protected] through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you,
Vangali sadanandha reddy.

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Jul 30, 2018

Updated by sadanandha reddy vangali my pan card was dispatched on 26-jul-2018 but taking no/waybill no not provided. please provide me tracking number.

Verified Support

Aug 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 26-Jul-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.

Verified Support

Aug 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 27-Jul-2018 by The Professional Courier vide airway bill no. VPL[protected].

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V

venki3224

from Bengaluru, Karnataka

Jul 24, 2018

Respected sir/madam,

I have received an sms on my mobile that “Letter sent for discrepancy found in PAN application acknowledgement no. [protected]“

But I have not received any letter in my mail, please send it again on:- [protected]@gmail.com

Thanx,
venkatesh

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NSDL e-Governance Infrastructure Customer Care's response, Aug 7, 2018

Verified Support

Your PAN card has been dispatched on 27-Jul-2018 by The Professional Courier vide airway bill no. VPL464408480.

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Address: Gorakhpur, Uttar Pradesh, 273001

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

I have applied for pan card acknowledgement no-[protected] dated -
06/06/2018. Its been a very long time since when i have applied for pan card but still its been delivered to me till now. Current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks.

+1 photos

Sep 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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N

Naveen2223

from Haridwar, Uttarakhand

Jul 23, 2018

Today I have received a mail from indiabulls venture to change the account status( details given in subject).

No reason given ...Is any change from NSDL for BSDA accounts or ivl wants to change for earn AMC.

I NSDL account id is IN302236,[protected]

Regards
Naveen bagga

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Address: 243601

Sir/madam,

I have applied for new pan card through e-sign (upload image, sign) mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Utkarsh kumar singh

Sep 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.

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D

D T Selvan Thirumalai

from Chennai, Tamil Nadu

Jul 24, 2018

Please re dispatch of my pan card :ASSPL9880F
Dispatch date : 14/06/2017
I have tried various method for re dispatching the card. I personal approached the Chennai office but no luck so please advice me further on this issues or can i apply for new card or apply for duplicated card.

sorry no record found when I have completed process using e-sign - Comment #3165704 - Image #0

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Address: 688001

Dear Concern,

I've filed request for PAN card on 12th July 2018 and on 18th July 2018 I've received an PAN allotment letter stating the PAN number. Today when i tried to verify the received PAN on, https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/KnowYourPanGSVerif...⇄ but it shows no record of the mentioned details. Apart from that i've tried to open a bank account with this PAN but the bank website is also showing the same error
"PAN record not found on ITD"

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by Joelsebastian acknowledgement number- [protected]

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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Address: New Delhi, Delhi, 110060

Sir/Madam,

I have received my pan card on 20/07/2018.
My PAN CARD number is not accepted in the various bank account like (DBS). It says that the record with this number is not found in their database.
Also on the IT Dept website "know your Pan" shows
"No record found for the provided detail "

My Pan card No. is KJLPS8466L
Name: Apurwa Sarwajit
DoB: 30/07/1996
Gender: Male
Status: Individual

Kindly look into it

Thanking you
Apurwa Sarwajit

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 20, 2018

Updated by Apurwa Sarwajit Here is the screenshot of DBS

Jul 21, 2018

Updated by Apurwa Sarwajit Here is the screenshot of IT Dept Website

Jul 21, 2018

Updated by Apurwa Sarwajit Screenshot of PAN CARD Detail

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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After applying pancard it shows your e-kyc based request has failed you cannot proceed application with e-kyc mode.and it shows that I can get refund in 7 days but 10 days over and I can't got my refund
My token number :[protected]
I gave complaint two times but not resolved yet
If it is true then how tindia will become a digital country
Try to resolve my complaint as early as possible .else there is no use of this complaint board

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Aug 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Hello Sir/Ma;am,
I have applied for new PAN card online by myself, paid the respective fee and also have received a mail regarding my application acknowledgement no.
But when I checked the status of my application, its showing "Sorry, no record found."
I request you to consider and resolve it, ASAP, as I need the PAN number urgently.
Details for new pan:
token. No. [protected]
acknowledgement no- N-[protected]
applicant's name: Khushbu Prakash Nagardhane

Thank You.

With Regards,
Khushbu Nagardhane

Aug 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran and I have stopped my instalments.
Please help me to resolve the issue as early as possible.After I can set my IPiIN I will continue my contribution for APY.

Thank you

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Shyam,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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[email protected]

from Kollam, Kerala

Jul 19, 2018

When I try to apply for PAN CARD to my daughter, one. Pan card online services portal, guided me to apply for online after submission of details, managed to transfer Rs.222/- from my savings bank account through net banking, from the next moment they are not responding to my phonecalls, kindly take action against the web site management.

pran not found in database of nps cra - Comment #3161022 - Image #0

pran not found in database of nps cra - Comment #3161022 - Image #1

pran not found in database of nps cra - Comment #3161022 - Image #2

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A

Ajay Modhvadiya

from Delhi, Delhi

Jun 22, 2019

Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran and I have stopped my instalments.
Please help me to resolve the issue as early as possible.After I can set my IPiIN I will continue my contribution for APY.

Thank you

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Address: 190006

Sir,
my name is Raja Bano my complaint is that when I registration In the nsdl pension system I give the mobile number that is number is [protected].So the problem is that this number is blocked when I want to access my profile though online mode so it is necessary to generate the OTP due to the number blockation of mobile number I did not able to generate OTP.
my complaint is that I want to change the number so I may be able to generate OTP to access my nsdl account through online mode my new number is [protected]

Aug 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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S

SABINA KHATUN KHAN

from Siliguri, West Bengal

Jul 19, 2018

Yesterday I applied for a new pan card through ekyc mode.But when I looking for its status it says no record found.my acknowledgement no is [protected]

Reply

NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

Your PAN card has been dispatched on 16-Jul-2018 by Registered/Speed Post vide airway bill no. EA527916196IN.

G

George Muller Thomas

from Mavelikara, Kerala

Jul 19, 2018

Payment failed for pan application..please refund..transaction date:- 15jun2018.
TICKET # [protected]

ref:-NSBI[protected]
BANK REF:-IGADSWDAW9

change phone number - Comment #3160894 - Image #0

change phone number - Comment #3160894 - Image #1

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NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Medak, Andhra Pradesh, 502319

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Dear Sir,

I have applied for pan card update on 17th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Can you please help me to make it happen.

Thanks,
Madhu

Jul 19, 2018

Complaint marked as Resolved

Thanks, It is resolved now. Now I am able to see status. Thank you.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Saurabh Gupta312

from Varanasi, Uttar Pradesh

Jul 19, 2018

I had applied for PAN with e-kyc and e-sign and received mail with PAN Application - ack. No. N-[protected] dated :[protected].
BUT now it is showing status that no record found on website: https://tin.tin.nsdl.com/pantan/StatusTrack.html

Please resolve the issue
Thanking You
Saurabh Gupta

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NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

Your PAN application marked for discrepancy due to AADHAR Not attached.

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Address: Lucknow, Uttar Pradesh

Dear
i had applied for Pan card and its already been 15 days but i didn't got my Pan no.
still mu status is
"Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/66282803/66282804/66282805 where the application was submitted by you"
please make it easy for me to get my Pan no as soon as possible.

Thanking you.

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.

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A

Abhishek8690

from Gurgaon, Haryana

Jul 19, 2018

Dear
Sir/Madam

please re- dispatch my pan card i was not at home tha time so resend my pan card did not recived neither i got a call frim that side c/o narendra pratap singh
New bank colony
Fazalganj sasaram
Rohtas bihar
821115
[protected]

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NSDL e-Governance Infrastructure Customer Care's response, Jul 30, 2018

Verified Support

We are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDL e-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office

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Address: Ajmer, Rajasthan, 305025

PAN Acknowledgment Number : [protected]
Herewith we bring to your kind notice that we had applied for a new PAN Card in the name of NIJAM SHIKSHAN SANSTHAN JILAWARA JILA AJMER, which was dispatched to our correspondence address in October month 2017. We couldn’t receive the PAN Card.
Therefore, we requesting your resend our PAN Card to our address mentioned below as well we mentioned our details below.

Application No: (Acknowledgment Number) : [protected]
Registered/Speed Post** vide airway bill no -. EA[protected]IN
PAN Card No : AAXXXXXX8C
Applicant Name : NIJAM SHIKSHAN SANSTHAN JILAWARA JILA AJMER
Address : NIJAM SHIKSHAN SANSTHAN, VILLAGE JILAWARA VIA SRINAGAR TAHSIL NASIRABAD DIST. AJMER RAJASTHAN; PIN CODE -305025 Contacts No. [protected], [protected]

So, kindly resend the PAN Card to the address mentioned above.

Thanking you

+2 photos

Aug 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 09-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Address: New Delhi, Delhi, 110059

Website: www.utiitsl.com/UTIITSL_SITE

Dear Sir,
I have applied for a new PAN Card on 28th June 2018 at the nirman vihar pan centre in the name of Shubham Thagi which was dispatched on 6th July 2018 for my address. I haven't receive the PAN Card and today i tracked my pan card using my pan number at utiitsl website it is showing that my pan card is returned undelivered. I can't understand why this has happened there showing that the address is incomplete or incorrect but i m very much sure that this cannot be the reason because i have filled the same address as on my aadhar card even i haven't received any mail from your side. It is causing trouble.

Therefore, I request you to resend my PAN Card to same address that I mentioned alreadyat the time of applying.

Applicant Name: SHUBHAM TYAGI
Acknowledgement Number: [G[protected]]
Date of Application: 28 June 2018
Mobile NO: [[protected]]

Aug 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov

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A

Ashwin_P01

from Delhi, Delhi

Jul 19, 2018

I submitted my wife's PAN card application and also paid the required fee for it.

Please find below the acknowledgement number

Acknowledgement Number : N- [protected]

But when i am checking the status in the website, it is showing 'No Records found'.

I request you to look into it as soon as possible and get me a solution asap.

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NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

PAN card vide Ack no N-881052226238855 has been dispatched on July 27, 2018 by Speed Post.

A

adhir routh

from Kolkata, West Bengal

Jul 19, 2018

Dear sir

Acknowledge no. N-[protected] - pan application is not taken your office in kolkata 19 r n mukherjee, need refund my application fees to my bank account

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NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

Kindly provide us your PROPER 15 digit PAN Acknowledgement number to check & resolve your grievance.

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Address: Rewari, Haryana

To,

PAN PDC Incharge – Mumbai region
UTI Infrastructure Technology And Services Limited
Plot No. 3, Sector 11, CBD Belapur
NAVI MUMBAI – 400614.

Subject:- Request for redispatch (resend) pan card at my address.

Dear Sir,
I pleased to say that I have applied pan card in the month of April, 2018. And my pan card was dispatch at my address but I did not receive my pan card. May the postman returned my pan card to sender. So it is very pleased to redispatch my pan card with following detailes.

Name- Amit Kumar
F'name- Mahavir Singh

Pan card no. - ESGPK5266Q
Acknowledgement No.- U-Q[protected]

and my permanent address is-

H.No- 65
Village- Nangal(Bhagwanpur).
Post office- Kanwali.
Tehsil- Kosli.
District- Rewari.
State- Haryana.
Pin code- 123411

Mob. No. - [protected]
- [protected]
Email id- [protected]@gmail.com

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Address: Kolkata, West Bengal, 700010

E-sign/ekyc applied pan application status shows no record found

Sir/madam,

I have applied for new pan card on 16th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). I have also paid the charges by net banking. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Subhajit Basu

Aug 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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Dear Sir/Madam,

I wish to bring to your knowledge that i am facing an error with online status check for pan card application dated 16/07/2018 (Acknowledgement number : [protected]).
According to the services provided by NSDL for e-sign mode i should be able to check the status of my pan card application since the document upload and payment has been made online and i even received a mail from NSDL with receipt of payment and a pdf file of my application form. The e-sign mode for pan card application was really great since it eliminated the hassles of physically sending the documents and a demand draft but was not able to check the status of the same ( it shows no record found )
I kindly request you to look into the matter. Hoping for a positive response as soon as possible.

Thanking you,

Sincerely
Email I'd - [protected]@gmail.com

Aug 28, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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Address: Kolkata, West Bengal, 700056

I haven't recieved Pran Kit, I-Pin or T-Pin for my Pran no.[protected]. Pran Generation date is 29/7/2015, and for the past 3 years I have not recieved any kit. Moreover when I search for my Pran Card in the NSDL database, it says PRAN ID not present in the database. Please look into the matter as soon as possible. Thank You.
Name-Sourav Kar
Email-kar.[protected]@gmail.com
Address- 41/5 Abdul Latif Street, Belghoria

Aug 20, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Sourav,

This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 123

i don't got my refund for unsuccessful process of pan

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pan card application failed, but refund not received.

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acknowledgement number : 881032224211053

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nsdl esign/ekyc applied pan application status shows no record found

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pan card current status not showing

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sorry no record found when I have completed process using e-sign

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pan not found on itd database

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pan card received but it dept says no records found

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pan card money not refunded

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nsdl gov e-sign applies pan application status shows no record found

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pran not found in database of nps cra

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change phone number

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nsdl esign/ekyc applied pan application status is showing no record found

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regarding issuing of pan card

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ref: pan card resend request

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returned undelivered

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request for redispatch my pan card.

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online applied pan application status shows no record found

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pan application show no record found

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cra nsdl- pran kit not received

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