NSDL e-Governance Infrastructure Complaints & Reviews

I requested for pan card and it show it will received me on 16 april till now i not receive my pan card plz again send to me. I contact to postmaster but they say the postman change frequently so difficult to check they didnt help me much the adress for pan card send is bhim nagar near chander dairy nnear chungi no. 1. Please send as early as possible

Sep 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.

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Address: Kolkata, West Bengal, 700075

Dear sir/madam,
I have applied for a change in my pan card on (26/7/18). I applied for a change due to change of my address as well as linking my adhaar card.
The application number in 12 digits is ([protected]).
I have been trying to check the status of the application and it show "sorry. No record found"

Please advise what i have to do in order to solve this problem, and get my pan card as soon as possible.

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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Address: Chittorgarh, Rajasthan

Dear sir,
My pan card no. Amcpr 5037l has been returned to nsdl undelivered on 31 may 2018. The reason mentioned is that the addressee is not found. But it was not the right reason. My consignment number is [protected]n. My coupon number is
[protected]. Please do the needful to resend the same to the below address
Rajeevank. M
D-12/7
Wonder cement colony
Nimbahera
Chittorgarh (Dt)
Rajasthan

Sep 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is return undelivered through Speed Post on 31-May-2018 vide AWB No. EA[protected]IN. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Address: Thane, Maharashtra, 401202

Website: www.nsdl.co.in

Re : pan - aonpk7628d
In last few months not receiving any statement of accounts (Soa) from the funds i have invested towards mutual fund. On visiting this lower parel office your representative gives us the answer "your demat account may not be operative".. I fail to understand this statement of your office rep.
What do you mean "not operative : most of the m/funds are sips - every month the investing transaction gets triggered, the value shows as the dates progress, thus you need to check on your people what and how they are telling investors. I need"regularly & monthly" statement of account of all the funds i have invested and ensure your staff has enuf skills to communicate better. Much appreciate your person calling me on [protected] and sorting the issue. Since it was verbal, unable to make any file to upload.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Address: 431605

Website: nsdl.com

Dear Sir,
I had applied for a new PAN Card in the name of Ameya Sanjay Degloorkar which was dispatched to my address in June 2018. I couldn’t receive the PAN Card as my house was closed when the local Post Man reached our home. Later, after couple of days we contacted the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I request to resend my PAN Card to same address and I mention my details below.

Applicant Name: Ameya Sanjay Degloorkar
Acknowledgement Number: N - [protected]
Date of Application: 17 May 2018
Mobile NO: [protected]

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your PROPER 15 digit PAN Acknowledgement number to check & resolve your grievance.

Aug 26, 2018

Updated by Sanjay Degloorkar PAN Acknowledgement No. - [protected]

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S

Sanjay Degloorkar

from Nashik, Maharashtra

Aug 26, 2018

PAN Acknowledgement No. - [protected]

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Address: Nagpur, Maharashtra, 440012

Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

Hello sri/ma'am
I applied for correction in pan through e-sign and my acknowledgement number [protected]

But when i check status it shows sorry, no record found.

Kindly help to resolve this.
I applied for correction in pan through e-sign but i received following mail from nsdl:
In last line of mail
"your application made using physical mode will be processed after receipt of supporting documents. On receipt of your documents, an acknowledgement will be sent to you by e-mail."

Do i need to send document by post??

Name:akash thakre
Email:rocker. [protected]@gmail.com

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 25, 2018

Updated by akash9095 Hello Sir/Ma'am
I applied for correction in PAN through e-sign and my Acknowledgement Number [protected]

but when i check status it shows Sorry, no record found.

Kindly help to resolve this.
I applied for correction in PAN through e-sign but I received following mail from NSDL:
In last line of mail
"Your application made using physical mode will be processed after receipt of supporting documents. On receipt of your documents, an acknowledgement will be sent to you by e-mail."

Do i need to send document by post??

Name:AKash Thakre
Email:rocker.[protected]@gmail.com

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.

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Sir, my pancard no. Bnkpv4239. Date of brith in 13.06.2000 my pan card issue in 15 july and despachded in 18 july and i receved in 20 july but pancard not show in online e tax payment ma. And i used in demaind account opning in e kyc processs but pan no. Is a unvalid and dont show in bank websites linking. And dont process in income tax retunes sir so i reqest plzz upadate date in my pancard for online sites gmail id in [protected]@gmail.com

Jul 24, 2018

Complaint marked as Resolved

My pancard no BNKPV4239G and mo.7016764048 and pan card receved after 4 day ago.but dont process in bansal finstock demaid accouny opning.don t process in e kyc because askef in pan number invalid and dont show in PANCARD HOLDER DETAILS E tax payment in NSDL

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.

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I tried to apply pan online by ekyc but it goes as unsuccessful and my money is debited. Also i don't got the token no in my email but it can be seen in that nsdl site. And last it goes unsuccessful. And i tried once more with the same email id and this time i got the token number in my email id and it also goes unsuccessful and debited my money again but this amount is refunded to my account (The second one) but the first attempt's money is don't got till now.
My name : kadalayikkaran
Padmanabhan akhil
Transaction id:
002572911119072018105391531974939890

Jul 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Thane, Maharashtra, 421003

Hello,
I can't understand why nsdl collects payment for new pancard if there is problem in other details/documents in the first place.
Why can't they check all the details first and demand fees only when all the documents/details are ok.
In our case, the fees was collected and then the pan card was declined as the name on aadhar had spelling mistake.
As expected from any government department, the refund is not received even after 15 days, when was promised within 7 days.
Applicant name: kabir mukesh wadhwa

Aug 27, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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A month is passed, still pan is progress at it department. I raised grievance online using sparsh, no use. No one is bothered at nsdl regarding my concern, i felt central govt is better than state, its the same. At least someone check my post here and reply me. I am tired of sending emails to nsdl regarding the status of my pan correction. Please let me know, how much time you need.

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on July 25, 2018 by Professional Courier.

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Sir/madam,

I have applied for new pan card on 22nd july[protected] through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you,
Vangali sadanandha reddy.

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

Jul 30, 2018

Updated by sadanandha reddy vangali my pan card was dispatched on 26-jul-2018 but taking no/waybill no not provided. please provide me tracking number.

Verified Support

Aug 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 26-Jul-2018 by Registered/Speed Post vide airway bill no. EA[protected]IN.

Verified Support

Aug 01, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 27-Jul-2018 by The Professional Courier vide airway bill no. VPL[protected].

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V

venki3224

from Bengaluru, Karnataka

Jul 24, 2018

Respected sir/madam,

I have received an sms on my mobile that “Letter sent for discrepancy found in PAN application acknowledgement no. [protected]“

But I have not received any letter in my mail, please send it again on:- [protected]@gmail.com

Thanx,
venkatesh

Reply

NSDL e-Governance Infrastructure Customer Care's response, Aug 7, 2018

Verified Support

Your PAN card has been dispatched on 27-Jul-2018 by The Professional Courier vide airway bill no. VPL464408480.

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Address: Gorakhpur, Uttar Pradesh, 273001

Website: tin.tin.nsdl.com/pantan/StatusTrack.html

I have applied for pan card acknowledgement no-[protected] dated -
06/06/2018. Its been a very long time since when i have applied for pan card but still its been delivered to me till now. Current status shows your application is under process at tin facilitation center. Kindly call[protected]/46/47/48/49 for further processing of your application.
Can i know what is the current status or how do we check it online exact status, thanks.

Sep 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.

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N

Naveen2223

from Haridwar, Uttarakhand

Jul 23, 2018

Today I have received a mail from indiabulls venture to change the account status( details given in subject).

No reason given ...Is any change from NSDL for BSDA accounts or ivl wants to change for earn AMC.

I NSDL account id is IN302236,[protected]

Regards
Naveen bagga

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Address: 243601

Sir/madam,

I have applied for new pan card through e-sign (upload image, sign) mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Utkarsh kumar singh

Sep 5, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.

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D

D T Selvan Thirumalai

from Chennai, Tamil Nadu

Jul 24, 2018

Please re dispatch of my pan card :ASSPL9880F
Dispatch date : 14/06/2017
I have tried various method for re dispatching the card. I personal approached the Chennai office but no luck so please advice me further on this issues or can i apply for new card or apply for duplicated card.

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Address: 688001

Dear Concern,

I've filed request for PAN card on 12th July 2018 and on 18th July 2018 I've received an PAN allotment letter stating the PAN number. Today when i tried to verify the received PAN on, https://www1.incometaxindiaefiling.gov.in/e-FilingGS/Services/KnowYourPanGSVerif...⇄ but it shows no record of the mentioned details. Apart from that i've tried to open a bank account with this PAN but the bank website is also showing the same error
"PAN record not found on ITD"

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 21, 2018

Updated by Joelsebastian acknowledgement number- [protected]

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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Address: New Delhi, Delhi, 110060

Sir/Madam,

I have received my pan card on 20/07/2018.
My PAN CARD number is not accepted in the various bank account like (DBS). It says that the record with this number is not found in their database.
Also on the IT Dept website "know your Pan" shows
"No record found for the provided detail "

My Pan card No. is KJLPS8466L
Name: Apurwa Sarwajit
DoB: 30/07/1996
Gender: Male
Status: Individual

Kindly look into it

Thanking you
Apurwa Sarwajit

Aug 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jul 20, 2018

Updated by Apurwa Sarwajit Here is the screenshot of DBS

Jul 21, 2018

Updated by Apurwa Sarwajit Here is the screenshot of IT Dept Website

Jul 21, 2018

Updated by Apurwa Sarwajit Screenshot of PAN CARD Detail

Verified Support

Jul 26, 2018

NSDL e-Governance Infrastructure Customer Care's response We request you to contact your Jurisdictional Income Tax Officer to get proper guidance on this matter.

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After applying pancard it shows your e-kyc based request has failed you cannot proceed application with e-kyc mode.and it shows that I can get refund in 7 days but 10 days over and I can't got my refund
My token number :[protected]
I gave complaint two times but not resolved yet
If it is true then how tindia will become a digital country
Try to resolve my complaint as early as possible .else there is no use of this complaint board

Aug 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Hello Sir/Ma;am,
I have applied for new PAN card online by myself, paid the respective fee and also have received a mail regarding my application acknowledgement no.
But when I checked the status of my application, its showing "Sorry, no record found."
I request you to consider and resolve it, ASAP, as I need the PAN number urgently.
Details for new pan:
token. No. [protected]
acknowledgement no- N-[protected]
applicant's name: Khushbu Prakash Nagardhane

Thank You.

With Regards,
Khushbu Nagardhane

Aug 26, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran and I have stopped my instalments.
Please help me to resolve the issue as early as possible.After I can set my IPiIN I will continue my contribution for APY.

Thank you

Sep 2, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Shyam,

This has reference to the query/grievance raised by you. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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[email protected]

from Kollam, Kerala

Jul 19, 2018

When I try to apply for PAN CARD to my daughter, one. Pan card online services portal, guided me to apply for online after submission of details, managed to transfer Rs.222/- from my savings bank account through net banking, from the next moment they are not responding to my phonecalls, kindly take action against the web site management.

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A

Ajay Modhvadiya

from Delhi, Delhi

Jun 22, 2019

Dear sir/madam I have a Pran account no[protected] for APY but whenever I am trying to set IPIN in NPS CRA it is showing Pran not found in Database, I am facing the problem right after I got my Pran and I have stopped my instalments.
Please help me to resolve the issue as early as possible.After I can set my IPiIN I will continue my contribution for APY.

Thank you

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Address: 190006

Sir,
my name is Raja Bano my complaint is that when I registration In the nsdl pension system I give the mobile number that is number is [protected].So the problem is that this number is blocked when I want to access my profile though online mode so it is necessary to generate the OTP due to the number blockation of mobile number I did not able to generate OTP.
my complaint is that I want to change the number so I may be able to generate OTP to access my nsdl account through online mode my new number is [protected]

Aug 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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S

SABINA KHATUN KHAN

from Siliguri, West Bengal

Jul 19, 2018

Yesterday I applied for a new pan card through ekyc mode.But when I looking for its status it says no record found.my acknowledgement no is [protected]

Reply

NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

Your PAN card has been dispatched on 16-Jul-2018 by Registered/Speed Post vide airway bill no. EA527916196IN.

G

George Muller Thomas

from Mavelikara, Kerala

Jul 19, 2018

Payment failed for pan application..please refund..transaction date:- 15jun2018.
TICKET # [protected]

ref:-NSBI[protected]
BANK REF:-IGADSWDAW9

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NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018

Verified Support

The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Medak, Andhra Pradesh, 502319

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Dear Sir,

I have applied for pan card update on 17th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Can you please help me to make it happen.

Thanks,
Madhu

Jul 19, 2018

Complaint marked as Resolved

Thanks, It is resolved now. Now I am able to see status. Thank you.

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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S

Saurabh Gupta312

from Varanasi, Uttar Pradesh

Jul 19, 2018

I had applied for PAN with e-kyc and e-sign and received mail with PAN Application - ack. No. N-[protected] dated :[protected].
BUT now it is showing status that no record found on website: https://tin.tin.nsdl.com/pantan/StatusTrack.html

Please resolve the issue
Thanking You
Saurabh Gupta

NSDL e-Governance Infrastructure Complaints & Reviews

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NSDL e-Governance Infrastructure reviews & complaints page 123

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