NSDL e-Governance Infrastructure
NSDL e-Governance Infrastructure Ltd.
Customer satisfaction rating: 71%
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NSDL e-Governance Infrastructure Customer Care

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Times Tower, 1st Floor, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

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+91 22 2499 4200  [Vidya Lakshmi]
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+91 22 4090 4242  [Head Office]
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+91 33 2289 1945  [Kolkata]
+91 44 2814 4593  [Chennai]
+91 11 2335 3756  [New Delhi]
+91 79 2646 1375  [Ahmedabad]

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Customer satisfaction rating
71%
Complaints
4391
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Resolved
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NSDL e-Governance Infrastructure Complaints & Reviews

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I applied pan card on 20.07-2017. But today 26.08.2017 the status showed

Your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/4716302/4716303 where the application was submitted by you

It was already more than one month. I need pan card urgent

Please help me to get pancard quickly

Ack no : [protected]

Thanks
Aug 26, 2017

Complaint Status

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Aug 22, 2017
Kavya rani's response
Sir I am constable sandeep kumar i want my mobile number change my pran number is[protected] and my mobile number is [protected] please sir update my mobile number
Respective sir i am ct/gd sandeep kumar from cisf i want to bring my mobile number update my pran no[protected] and update my mobile number [protected] please sir
Acknowledgment Number : [protected]
Name : BANTI
Category : Individual
Status :
Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
Dear sir/madam,
i requested u, plz resend my pancard at following add.
acknowledge no. [protected]
pan no. CYPPR2291M
Add.
AMIT RANA S/O V.S. RANA
RUDRAPUR, VIKASNAGAR
PIN CODE:-248197

Plz, do needful as earlist as possible.
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    I submit my correction in date of birth of my pan card online on date 24-5-17
    .its acknowledgment number is [protected] .
    After three months pass but I can not get my new pan card yet.
    I also see daily my application status but show that ''CORRECTION IN PAN DATA IS UNDER PROCESS".
    Sir I want to submit my ITR form but my date of birth in pan card is wrong .but in My aadhar card date of birth is right .
    So plz give me guideline that how can I submit ITR form .
    plz correction in date of birth in pan card process do in a week.

    Sir I attach my receipt & application status. plz give me guideline.

    regards
    lokesh kumar choubisa
    Acknowledgment number [protected] .
    Aug 28, 2017

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    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      [Resolved]

      I was going for paperless pan application... When it went to final page about aadhar verification then otp came to registered mobile number... I also submitted the required amount from debit card... But the application failed... Kindly refund my amount and help me out how to solve my problem.. Plz help me out so that i can make a new pan card and my amount can be refunded as soon as possible..
      pan application failed
      Oct 19, 2017
      Complaint marked as Resolved 
      Aug 27, 2017

      Complaint Status

      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Sep 04, 2017
      NSDL e-Governance Infrastructure Customer Care's response
      Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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        [Resolved]

        Dear sir/ma'am,

        I submitted my pan application online on 7th july, 2017. The otp verification was not being able to process on the website and everytime it showed to try again after sometime.

        The token number is[protected]

        I have received no emails from nsdl regarding my pan application. Now the application has been archieved and the information about how and why to contact nsdl has not been mentioned. I had mailed my grievance to the nsdl and they have not yet responded. All i have is a bank statement that i have paid the application fees and the token number. How do i proceed further to get a pan card?
        I have tried applying the fresh form online but was not able to submit the form.

        Kindly reply to the earliest.

        Anjali stephen
        Email id - [protected]@gmail.com
        no status of my pan application
        Oct 5, 2017
        Complaint marked as Resolved 
        Aug 27, 2017

        Complaint Status

        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Sep 04, 2017
        NSDL e-Governance Infrastructure Customer Care's response
        Information is insufficient to resolve your grievance. Kindly Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
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          Pan application - ack. No. N-[protected]

          This is the 3rd time i am sending my documents to these guys. They send me an email stating the following as the reason

          "copy of office identity card of mp/mla/muncipal councillor/gazetted officer is not attached alongwith the certificate provided as residential address"

          I know a copy of office identity card is to be attached. I had attached both the driving license copy and pan card copy of the gazetted officer. I had stapled it with the address proof. I am fully sure about this since i checked everything multiple times because these people have given such reasons twice before.

          Now 3 times i have wasted my time and money for application and postage. And this time all because nsdl official couldn't find the document stapled with the original.

          I even sent them an email. They did not reply.
          Aug 25, 2017

          Complaint Status

          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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            I had applied for pan card data correction using e-kyc facility (Aadhar card based authentication) on 18/08/2017, acknowledgment number : [protected].
            On completion i received this message,

            "thank you for using online facility for pan application.

            If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But now when i check my pan application status it shows

            "we have not yet received the supporting documents with respect to your application for 'new pan card or/and changes or correction in pan data'. Kindly submit the requisite documents to nsdl to enable us to process your pan application at the earliest. For further details, please read the guidelines and instructions or contact tin call center at[protected]"

            Please check my application and let me know the status.

            Acknowledgment number : [protected]

            Name : toshi mittal

            Thanks
            Aug 25, 2017

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            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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              [Resolved]

              Hi.
              I had applied for reissue of i-pin, t-pin against my pran since seven months back, till date i did not receive my (Re issue of i-pin, t-pin) why is the negligence and inconvinence caused to me please update me
              Postal
              Address: phyobenthung khuvung
              Government iti wokha
              Niropen colony
              Po 797111
              Ph no [protected]
              Email: [protected]@gmail.com
              Oct 18, 2017
              Complaint marked as Resolved 
              Aug 25, 2017

              Complaint Status

              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Aug 31, 2017
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/grievance raised at “Consumer Forum”.

              We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN).

              For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                [Resolved]

                I applied for a pan card. But due to aadhar birth of year mismatch it was rejected. And it shows your account will be refunded with in the seven working days. But seven working days are gone. But still my account was not refunded. Please refund my amount as early as possible

                Transaction reference number: jur[protected]
                Date & time of transaction:[protected]
                Bank reference number:[protected]
                Transaction status: pgs10001-success
                Payment amount: 115.90
                Oct 6, 2017
                Complaint marked as Resolved 
                Aug 25, 2017

                Complaint Status

                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Sep 04, 2017
                NSDL e-Governance Infrastructure Customer Care's response
                Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [protected]@nsdl.co.in /call on[protected]
                my email id is [protected]@gmail.com
                date of birth as per aadhar 02-march-1998
                but in application form is 02-mar-1997
                and i forget my token number sir please help me
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                  Dear sir,

                  I have applied for a pan card in the month of may.
                  I was unavailable at that time, and it was delivered back to pune.
                  I request you to kindly resend the pan card as it is very very urgent.
                  But it is showing that it is redelivered to pune

                  I tried to track it

                  Acknowledgment number : [protected]
                  Name : kanchan verma
                  Category : individual
                  Permanent account number (Pan) : bfvpv1710h
                  Aug 24, 2017

                  Complaint Status

                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  We have received the documents with reference to your PAN application.However, the documents are not valid.Please click here for details.

                  I applied for on 19/07/2017 and the application was completed. But i received a mail few days ago that the documents i submitted are not valid. Now i do not know what to do. Please guide me
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                    [Resolved]

                    Sir,
                    My ack no. Is [protected] and allotted pan number is cfhpg2066n.

                    And when i checked my status of pan card, it shows "your pan card has been reprinted and dispatched on 18-aug-2017 by registered/speed post* vide airway bill no. Ea[protected]in, at the address for communication* provided by you in the application. The pan card is expected to be delivered by 28-aug-2017.

                    * emxxxxxxxxx represents airway bill number for speed post & rmxxxxxxxxx represents airway bill number for registered post."

                    The problem is actually i was unable to track the status of dispatched pan card with the given airway bill number.in indian post website it showing "consignment details not found".
                    I was applied for my pan card on june month. I need pan card very badly. Please resolve the issue as soon as possible.
                    Aug 30, 2017
                    Complaint marked as Resolved 
                    Aug 24, 2017

                    Complaint Status

                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Applied for change in PAN details and paid 117 through debit card. But when tried to authenticate through eKYC, I did not receive OTP.

                    Token No: [protected]
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                      [Resolved]

                      Dear sir/madam,
                      Sir, my pan card has returned on 22.08.2017 due to address insufficient. So kindly i request you to redespatch my pan card with mentioned address and phone number.

                      Acknowledgment number : [protected]

                      Address: 3/20 gnanapuram, kuniyamuthur,
                      Kuniyamuthur (Po), coimbatore,
                      641 018.

                      Contact number: [protected].

                      My tracking details and reference number

                      Tracking details - # b903q8058540 (Ref. #[protected])
                      Oct 11, 2017
                      Complaint marked as Resolved 
                      Aug 24, 2017

                      Complaint Status

                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 04, 2017
                      NSDL e-Governance Infrastructure Customer Care's response
                      Your PAN card has been dispatched on August 16, 2017 by Blue Dart Courier vide AWB no. B903Q8058540.
                      Hello sir,

                      I registered and contributed amount under nps tier1 and esigned the registration form on Aug 19, 2017. My pran is[protected] . But the system says pran not found in database. Am not able to raise grievance also in any mode since pran is not valid. Please help. Thanks

                      I also waited for 24 hours to get it activated. But no luck.
                      Acknowledgment Number : [protected]
                      Name : SUNITA DEVI
                      Category : Individual
                      Status :
                      Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application.
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                        My pan acknowledgment number is [protected]. I applied for pan on 10th of july, 2017.

                        Status: "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/42541984/42541986 where the application was submitted by you"

                        I was unable to connect to the aforementioned number as no one is attending a call.
                        Aug 24, 2017

                        Complaint Status

                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                          Sir my previous mobile number is [protected]. This mobile number is not working properly. Request change my mobile number [protected] pse change my mobile number is [protected] -
                          Aug 24, 2017

                          Complaint Status

                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 31, 2017
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                          NSDL e-Governance Infrastructure Ltd.
                          1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                          We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                            [Resolved]

                            I have applied for new pan card on 25 th july and the akcnowledgement issued date is 5 august.
                            When i check my pan status in https://www.tin-nsdl.com/ the site says"your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/46/47/48/49 where the application was submitted by you"
                            What is the current status of my pan, and when arrive my pan card.
                            Please reply
                            Oct 9, 2017
                            Complaint marked as Resolved 
                            Aug 24, 2017

                            Complaint Status

                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Aug 24, 2017
                            Updated by Pramod Gopal
                            my ACKNOWLEDGEMENT NUMBER-[protected]
                            Verified Support
                            Sep 01, 2017
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. Kindly provide us with your Acknowledgement number to check the status.
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                              [Resolved]

                              Pan card no 'aadcl2640m' is not delivered which is issued by govt of india (Ministry of corporate affairs) in the name of "lakshmanika tech solution pvt ltd".
                              I am the signing authority of mentioned company and requesting to deliver again in below mentioned address..

                              Lakshmanika tech solution pvt ltd
                              Plot. 9, behind jmd garden, sec 33
                              Sohna road gurgaon (122001)
                              Ph: [protected]
                              Oct 4, 2017
                              Complaint marked as Resolved 
                              Aug 23, 2017

                              Complaint Status

                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 01, 2017
                              NSDL e-Governance Infrastructure Customer Care's response
                              Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                [Resolved]

                                Respected,
                                My self ajay kumar s/o amarjeet sharma vill. Shain bhattian po ghorewah distt gurdaspur pin code 143517, presently i am working as punjab state government employ in unit punjab police at distrrict gurdaspur. My pran no[protected] and pan no - axlpk7660g. My pay draw throw in hdfc bank in gurdaspur. Please update my mobile no +91-[protected].
                                Oct 1, 2017
                                Complaint marked as Resolved 
                                Aug 23, 2017

                                Complaint Status

                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Aug 22, 2017
                                rahul1233's response
                                Plz help me as soon as possible
                                Verified Support
                                Aug 31, 2017
                                NSDL e-Governance Infrastructure Customer Care's response
                                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address:
                                NSDL e-Governance Infrastructure Ltd.
                                1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013
                                We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                                Dear
                                Sir/madam
                                Please provide my pan card I lost my pan card I need it urgent so please help me.
                                My pan no.is BUGPB5534H
                                My address is H. No. 203 anjani appartment near old shiv mandir rangpuri mahipalpur new Delhi 110037

                                Thanks
                                Rahul Kumar bhartiya

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                                  [Resolved]

                                  My name is mattaparthi durga kishore. I have applied for pan card. The pan card was sent through blue dart courier service. I was not available at the given address on the day of delivery so the pan card returned back to the sender undelivered. I am sorry for the inconvenience caused. I request you to resend the pan card to the same given address.
                                  Acknowledgment number : [protected]
                                  Pan number : dyrpm7374h
                                  Blue dart airway bill no for sent package : [protected]
                                  Blue dart airway bill no for returned package:[protected]
                                  Oct 4, 2017
                                  Complaint marked as Resolved 
                                  Aug 22, 2017

                                  Complaint Status

                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Aug 22, 2017
                                  raman871's response
                                  Yesterday... 21.08.2017
                                  I visited the treasure department to see my s2 form correction process bt the officer... jst lost my papers.

                                  He told me to submit the s2 form again to continue the process.

                                  Sir plz solve my problem...
                                  Verified Support
                                  Aug 28, 2017
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                  Oct 19, 2017
                                  Updated by Durga Kishore
                                  Thank you for the response, the issue has been resolved.
                                  Sir,
                                  My self Raman chhetry and my pran no is[protected].
                                  I submitted the s2 form memo no.1731 on treasury department of bishwasrya bhawan to correct my father name on 04.06.2016.
                                  It's being 16 months bt nothing happend.

                                  Sir be kindly show some decision regarding my form.

                                  Yours faithfully...

                                  It's been 2 months... of my online complaint regarding my s2 update form bt nothing progress in my pran
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                                    [Resolved]

                                    Tracking details - # b903q8057301 (Ref. #[protected]

                                    Acknowledgment number : [protected]
                                    Permanent account number (Pan) : cfmpp9404e
                                    Name : shishu pal singh
                                    Category : individual
                                    Status :
                                    Your pan card has been dispatched on 16-aug-2017 by first flight couriers pvt. Ltd courier vide airway bill no. B903q8057301, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 26-aug-2017.
                                    Oct 6, 2017
                                    Complaint marked as Resolved 
                                    Aug 22, 2017

                                    Complaint Status

                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Aug 22, 2017
                                    Updated by SP Singh Chaudhary
                                    my pan card returned by first flight courier without delivery pending - non service station due to pending - non service station on dated 21.08.2017
                                    Aug 22, 2017
                                    Updated by SP Singh Chaudhary
                                    my pan card returned by first flight courier without delivery pending - non service station due to pending - non service station on dated 21.08.2017
                                    Verified Support
                                    Aug 28, 2017
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
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                                      [Resolved]

                                      Acknowledgment Number : [protected]
                                      Name : Jagram
                                      Category : Individual
                                      Status : Income tax department (Itd) database shows that you may have been issued pan in your name. Itd yet to inform status of your application.

                                      Note :-
                                      I need pan card number urgently. Please could you tel me the further processing. And how many days is take to generate the pan card number?
                                      pan card no not allotted
                                      Oct 7, 2017
                                      Complaint marked as Resolved 
                                      Aug 23, 2017

                                      Complaint Status

                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Aug 23, 2017
                                      Updated by Kuldeepagn1
                                      फर्स्ट टाइम अप्लाई this pan card,
                                      Apply date =[protected]
                                      But not alloted pan no.
                                      Verified Support
                                      Sep 01, 2017
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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                                        [Resolved]

                                        Dear sir,

                                        We have applied for pan for our sarvajanik ganesh utsav mandal. Now bank is not allowing us to withdraw money from account without pan. It really difficult to handle this as the festival is going to start soon.

                                        It has been 22 days now, still the status is showing the below message.

                                        "your application is under process at nsdl - tin facilitation center. You may contact tin fc[protected]/66282803/66282804/66282805 where the application was submitted by you"

                                        Acknowledgement number:- [protected]

                                        I tried calling to tin fc[protected]/66282803/66282804/66282805 but its always saying busy, never connected.

                                        Please help.
                                        Aug 22, 2017
                                        Complaint marked as Resolved 
                                        NA
                                        Aug 22, 2017

                                        Complaint Status

                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 28, 2017
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        To help resolve your concern, kindly contact our TIN Call Center:020–27218080/25658300 from 7.00 am to 11.00 pm for all 7 days of the week
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