NSDL e-Governance Infrastructure Complaints & Reviews

Address: Hazaribagh, Jharkhand, 825303

Acknowledgment Number : [protected]

Respected Sir,

I have applied PAN card online on 29th June 2018 from NSDL. However when checking the status it shows "We have received the documents with reference to your PAN application.However, the documents are not valid", but I have provided the documents correctly. For "proof of identity" and "proof of date of birth" I have provided aadhar card and for "proof of address" I have provided domicile certificate.
Kindly look into this matter resolve my issue

Aug 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 10, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application marked for Discrepancy due to POA -Address different

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I registered in the nps account from the internet and pay from axis bank credit card and got the pran no:[protected] by sms, but am unable a to log in to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: kanha munjal
Email: [protected]@gmail.com

Aug 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 30, 2018

Hi, We are here to help ! Please Dm us your contact number and we will get back shortly. Regards, Team Axis Bank.

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Address: 500073

I applied for the pan card approximately one month[protected] before and paid the fees through my debit card but the e-kyc failed due to which it displayed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days. I have got 5 rupees back, remaining amount didnt credited.
Now its been over a month but neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token no. [protected]
Dob: 20/03/1970
Name: anugutala archana

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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I have applied for a new pan card in the name of sri chengalamma traders which dispatched our address in[protected]. I couldn’t receive the pan card. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address. Your phone is not connected.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Applicant name: chila madhu mohan
Acknowledgement number: [protected]
Date of application: 04june 2018
Mobile no: [protected]

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 29, 2018

Updated by Muttineni Associates Sorry sir,
Date Of Application is[protected].

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R

revanth gk

from Chennai, Tamil Nadu

Jul 2, 2018

The status is show as "Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department" for more than 4 days, please process the card soon and change the status.

Acknowledgment Number : [protected]

Name : GIRI KRISHNAN REVANTH

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NSDL e-Governance Infrastructure Customer Care's response, Jul 10, 2018

Verified Support

Your PAN card has been reprinted and dispatched on 30-Jun-2018 by Blue Dart Express Ltd courier vide airway bill no. 35362884616.

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Address: 411028

Sir/ma'am
I have applied for new pan card on 28th june 2018 through e-sign/e-kyc mode. I have got the detail pan application - ack. No. N-[protected] dated :[protected] on completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Aug 12, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

NSDL e-Governance Infrastructure Customer Care's response We are unable to process your concern with available information and the acknowledgement number also showing protected, hence we request you to write us at [protected]@nsdl.co.in

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Address: Bangalore, Karnataka, 560029

My name is sohaib mahmood khan.. My acknowledgement number is [protected] and my dob is 30/05/1994 my complaint is it's been almost 10 days i have not received my pan card... I'm in urgent need of pan card as i have to pay foreign amount to my college to secure seat.. As it is getting too late and i might loose my seat... Kindly please provide me at least my pan number so dat i can resume my work.. Please think about my future thanks

Aug 4, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

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Jul 03, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been dispatched on 29-Jun-2018 by The Professional Courier courier vide airway bill no. VPL[protected]

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Sir/ma'am
I have applied for new pan card on 26th june 2018 through e-sign/e-kyc mode. I have got the detail pan application - ack. No. N-[protected] dated :[protected]:39:42.346. On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Shyam kumari shukla

Aug 8, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.

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Address: Ernakulam, Kerala

Website: cpwd.gov.in

I am a government employee, could not upload subscriptions in nsdl central record keeping agency.
My user id =[protected] but due to some wrong attempts my password will not working so my account is being locked.
Therefore plz give me a another new password and unlocked my account so that i can see my account summery
Then i would ever great full before you.

Aug 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance status has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Pune, Maharashtra, 411058

Hi sir/madam,

I am waiting for 1 month for pancard but it is not received. I have tracked shipment using you sms.
Its shows shipment at my native place but after one week it shows its return to origin.
Please find the attachment and send pancard through post rather than blue dart courier.

Pan no - ayqpj4635g

Acknowledgement number : n - [protected]

Blue dart shipment no - [protected]

Aug 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.

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Address: 560076

My name is shanmuga sundaram. As i lost my pan card, i have applied it for reissue and paid online on april 26th, 2018. I didn't still receive the pan card yet and also the acknowledgement number. I have called customer care number many times many times, but the phone is busy with some other call. Nobody is attending my call when ring goes.

I need to know my acknowledgement number.
I have given office address as the delivery address. As i have health issue, i will not be available for 6 months in my office.

My home address: 17, 2nd cross, opposite to sri gokul ladies pg, 30th main, btm 2nd stage, bangalore, karnataka - 560076

My contact number - [protected]

Jul 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response If you have applied through NSDL e-Gov and with Online mode, then you must have received copy of acknowledgement in your registered e-mail id. Further to inform you that without PAN or Acknowledgment number the status of same cannot be retrieved. For any further details kindly reach us at [protected]@nsdl.co.in

Jul 09, 2018

Updated by PShanmugaSundaram I have mentioned the PAN card number already - It's EJJPS4630G. I didn't receive any acknowledgement number. You can go through all the attachments that I have attached with this issue from day1. Please check any payment done through NSDL or not by considering the attached screenshots also. You can't say I didn't pay online on seeing the attachments. And also please let me know what are all the other gateways of online payment for PAN card other than NSDL. I will go through all customer cares. It's really making me so confused after even paid. I am not blaming you. I just need to track this somehow and get my pan card.

Is there any way to assign this issue to all gateways of PAN card like NSDL? Surely it will be resolved. I don't have acknowledgement number as well as temporary token Id. Please suggest me what I have to do hereafter by having only 3 attached screen shots which shows very clearly that I have paid.

Jul 09, 2018

Updated by PShanmugaSundaram Please find those 3 attachments here

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P

PShanmugaSundaram

from Mumbai, Maharashtra

Jun 29, 2018

Please find the attached image for the proof on my payment. But I didn't receive acknowledgement number.

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Website: www.onlineservices.nsdl.com

Had applied for passport and payment maid. Had opted for e-kyc but got below error :

Your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.

We thank you for using online pan application service of nsdl e-gov.
Your request is successfully registered with token number [protected] and the same has been sent on your email id provided in the pan application.
Kindly click below button to fill remaining pan application form.

Can you refund the payment!!!

Aug 1, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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G

Gajendra2001

from Jodhpur, Rajasthan

Jun 26, 2018

Sir
I am applied for pan card. After a month I received a mail from uttisl in which e -pan card is sent.after this I haven't received my original pan card at home as given address.sir please kindly redispatch pan card.

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Address: Balrampur, Uttar Pradesh, 271201

Dear sir,

I have applied for a new pan card in the name of ram bahadur which dispatched our address in. I couldn’t receive the pan card as i was out of station so it was returned to nsdl office in december 2017.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below and please send it via speed post because courier services like first flight here never home deliver pan card and return them after keeping them for some day with false reasons

Applicant name - ram bahadur
Acknowledgement number:[protected]
Mobile no - [protected]

Jul 30, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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U

Umang140871

from Pune, Maharashtra

Jun 27, 2018

PRAN NO:[protected] is not found in NSDL - NPS - DATA BASE

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Website: www.onlineservices.nsdl.com

I tried to fill the pan application through the nsdl website and selected the e-sign verification process which is second option. From drop down i selected c-dac.
The payment got deducted and it took me to the aadhar verification process. I entered correct otp multiple times and it kept saying 'your request cannot be processed, please try after sometime'. It has been 3 days. I am not able to proceed further.

My token no is : [protected]

Jul 31, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Jul 02, 2018

Updated by snehalahire I had already send details before on provided mail id, but got no response. thats why i registered complaint here. i'm sending details again. hope this time it will resolve..thanks

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To,
Uti infrastructure technology and services ltd.
Pan department - (2)
Plot no.3, sector no.11
Cbd belapur, navi mumbai – 400614.

Ref: email - pan card resend request

Dear sir,
Pan card re-dispatch request vide application no. N-[protected]
Herewith i bring to your kind notice that i had applied for a new pan card in the name of gyan prakash, which was dispatched to my correspondence address in may month, 2018. I couldn’t receive the pan card.
Therefore, i am requesting you to resend my pan card to my address mentioned below as well i mentioned my details below.
Acknowledgement no. - n-[protected]
Coupon no: - n-[protected]
Pan card no: - not given yet
Applicant name: - gyan prakash
Address: -
So, kindly resend the pan card to the address mentioned above.
Thanking you
Yours sincerely,
Gyan prakash

Aug 16, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Gyan Prakash,

We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Limited

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Address: Hyderabad, Telangana, 500028

I applied for pan card at nsdl portal on 17-feb-2018 and i was not able to process further in the process of registration. I sent an email regarding this issue and i received no reply. They failed to resolve the issue even after emailing my complete details, to this date. Now their website says i cannot use my token number anymore but i have not received my refund yet. I demand an immediate action.

Aug 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by Sai Kiran 1919 My Transaction Number is LSBI[protected]IGACYAIBV0

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Address: 500028

Sir i was apply for correction my name in data, my pan card number is bqzps2589g. After one week i received sms on 2nd june from nsdlpan ref: [protected] it says your requested in pan card are approved by itd and new pan card will be dispatched shortly but after 20 days still i have not receive pan card. Please send me my pan card to my address which is in data.

My detail as below.

Name: mohammed sajid ahmed.

Pan card : bqzps2589g

Address: house no. 10-5-391/54/10/a/3
Syed nagar first lancer, humayun nagar
Hyderabad telangana 500028.

Thanking you.

Aug 7, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Dear sir,
I have applied for a new pan card in the name of rekha bhattacharya which dispatched my address in 9th june 2018. I couldn't recieve the pan card due to insufficient address.

Therefore, i am requesting to send my pan card to the address mentioned below. Details are also mentioned below.

Applicant name: rekha bhattacharya
Acknowledgement number:
Date of application: 28th may 2018
Mobile number: [protected]
Address: 878, bachar para road (1), p. O.+p. S.- thakurpukur, kolkata-700063,
West bengal

Aug 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To resolve your query/concern, kindly reach us at [protected]@nsdl.co.in

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Address: Hyderabad, Andhra Pradesh, 500011

Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

The same error has occured twice, after the whole payment they say that they are "unable to proceed with my pan card application". They also say that they will refund my money with in 7 days, which never happened. I feel like this is some kind of fraud. My first attempt was on "[protected]" and i still din't receive any refund. I have tried again on "[protected]" the same error appeared after the payment. This time i was left with no other option but to complain.

Aug 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by Eli Abhishek temporary token no is: [protected]

Verified Support

Jun 29, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Thane, Maharashtra, 421201

Sir/madam,

I have applied for new pan card on 21.06.2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Prashant dhoke
[protected]

Aug 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your PROPER 15 digit Acknowledgement number to check & resolve your grievance.

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Address: 411048

I have a situation.
I opened my apy linked with my pnb bank account
Going in monthly mode

Now somehow it goes from my icici bank account

Details are below
Name manish rajpal
Pran no[protected]
Icici acc no[protected]

Name manish rajpal
Pran no[protected]
Pnb acc no [protected]

How do we fix this
And what about the statement of funds

Also i tried to use umang nps app..
My pran fails to register

Please help

Aug 6, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

Jun 26, 2018

Updated by rajpa15 Thank you for the info
I have logged a complaint grievance on the said link

Will update once info is recieved

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 126

pan application status telling invalid documents submitted

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pran not found in database error even after registration

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refund status

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pan card re dispatch request

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pan card correction in address

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i'm waiting for my pan card it's been too long

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new pan card application status.

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nsdl account locked

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pan card returned undelivered by blue dart

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pan card applied online - acknowledgement number not received

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application for pan card - ekyc failed money deducted

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pan card redispatch request for returned pan card

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getting error:your request cannot be processed. please try after some time

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re-dispatch of newly applied pan card

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no refund of failed application

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not receive pan card

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pan card redispatch request complaint

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pan card application failed after payment

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esign/ekyc apply online pan application status shows no record found

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apy pran related issues

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