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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 124

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K
kottess kotte
from Coimbatore, Tamil Nadu
Jul 16, 2018
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Address: 641607

My PAN acknowledgment number is N - [protected] . I applied for PAN on 11th of July, 2018.

My PAN status - l 'Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/42541984/42541986 where the application was submitted by you'

I need correct status about my pan card.
kindly do the needfull.

thanks & regards
kotteswaran
[protected]
Aug 20, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2018
NSDL e-Governance Infrastructure Customer Care's response
Dear Kotteswaran,

Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.
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    Prasannakumar Reddy
    from Hyderabad, Telangana
    Jul 15, 2018
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    I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 7/07/2018 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." where is the amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
    +1 photos
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Jul 17, 2018
    Updated by Prasannakumar Reddy
    After applying pancard it shows your e-kyc based request has failed you cannot application with e-kyc mode.and it shows that I can get refund in 7 days but 10 days over and I can't got my refund
    My token number :[protected]

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      M
      meghamathur83
      Jul 15, 2018
      Resolved
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      I had applied for change name for my PAN Card, MY request number is N [protected].

      I am trying to check status online, but always getting below message from website

      "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/42541984/42541986 where the application was submitted by you"

      Please let me know when it will be delivered and also share the tracking number.
      Sep 1, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 18, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Dear Megha,

      The concern shared will be analyzed and the status of the same will be intimate you.
      Jul 20, 2018
      Updated by meghamathur83
      Any Update?
      Verified Support
      Aug 01, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Your PAN card has been dispatched on 27-Jul-2018 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z3987513
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        A
        Alfred Skaria
        from Ernakulam, Kerala
        Jul 14, 2018
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        Address: Thrissur, Kerala, 680014

        I have applied for pan card on June 12 . My PAN card acknowledgement number is [protected] and they are showing that "your application is under processing at NSDL-TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you. It was more than one month and I don't get PAN card till the date...what should I do? When will I get the pan card.?
        +1 photos
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          S
          SRI VIDYA GALLA
          from Hyderabad, Telangana
          Jul 14, 2018
          Resolved
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          Address: Visakhapatnam, Andhra Pradesh, 530009

          Hi Team,

          Applied for PAN card modification mode to modify my Father's Name(Spelling Mistake). Applied twice for modification and both the time goth the PAN without any correction ( Spelling mistake was as is). Both the time paid application fee. Because of negligence of the officials sitting there, I request you to look into this.

          Office location
          D No.48-8-7, Dwaraka Diamond, Dwaraka Nagar, Sri Nagar, Visakhapatnam, Andhra Pradesh 530016
          Aug 28, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 18, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Dear Sri Vidya,

          Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
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            I
            India Talk's
            from Raigarh, Chhattisgarh
            Jul 14, 2018
            Resolved
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            Resolved

            Address: Bilaspur, Chhattisgarh, 495001

            Sir,

            I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

            Name: Neha
            PRAN:[protected]
            Mobile No.[protected]
            email id: [protected]@mail.com

            Thanking You
            Aug 17, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 17, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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              S
              shaalr1
              from Lucknow, Uttar Pradesh
              Jul 13, 2018
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              Address: Lucknow, Uttar Pradesh, 226006

              Sir,

              I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

              Name: Atul Kumar
              PRAN:[protected]
              Mobile No.[protected]
              email id: [protected]@yahoo.com
              Thanking You
              Aug 22, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 17, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                S
                suman9096
                from Chodavaram, Andhra Pradesh
                Jul 13, 2018
                Resolved
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                Sir,

                I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my email id.

                NAME:CHERIPALLY SUMAN
                PRAN NO :[protected]
                MAIL ID:[protected]@gmail.com
                Aug 26, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 17, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                  A
                  Anuj Minj
                  from Bhopal, Madhya Pradesh
                  Jul 13, 2018
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                  Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                  I have applied for the pan card multiple times out of them 4 times it got failed after successful payment through sbi debit card.

                  e-kyc failed due to which it displayed the following message :
                  "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
                  Now its been very long time, neither the refund has come nor e-kyc has completed.
                  Please refund my money. Details are given below:

                  16 Dec 2017 token no. [protected]
                  12 Jun 2018 token no. [protected]
                  05 Jul 2018 token no. [protected]
                  05 Jul 2018 token no. [protected]

                  DOB: 12/12/1997
                  NAME- Anurag Minj
                  E MAIL: [protected]@gmail.com
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                    M
                    Milan Joseph
                    from Kotamangalam, Kerala
                    Jul 12, 2018
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                    Sir/madam,

                    I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                    "thank you for using online facility for pan application.

                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                    But when i checked my application status today, it was shown "sorry, no record found."

                    Please check my application

                    Thanking you
                    Milan Joseph
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                      H
                      hariesblue
                      Jul 12, 2018
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                      Resolved

                      Address: Madurai, Tamil Nadu, 625003

                      Dear Sir,
                      I have applied for a Corrected PAN Card in the name of Harihara Subramaniyan which was dispatched to our address on 7th july 2018. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that the same had returned to the sender address.

                      Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                      Applicant Name: Harihara Subramaniyan
                      Acknowledgement Number: U-G[protected]
                      Registered Post Consignment No: RM[protected]N
                      pan no-ADEPH6378K
                      Mobile NO: [protected]
                      Aug 26, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 17, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      It seems you have applied through UTI Infrastructure Technology and Services Ltd (UTIITSL) the other agency appointed by Income Tax Department to processing PAN application. To get proper status of your PAN application, we request you to contact them at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com/
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                        A
                        Akhila Danekula
                        from Varanasi, Uttar Pradesh
                        Jul 12, 2018
                        Resolved
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                        Sir/madam,

                        I have applied for new pan card on 11th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected] ). On completion of the process i have received message like below.

                        "thank you for using online facility for pan application.

                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                        But when i checked my application status today, it was shown "sorry, no record found."

                        Please check my application
                        Thanking you
                        Akhila
                        Aug 17, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 17, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        Send me Acknowledgement Number
                        PAN Application - token. No. [protected] dated :[protected]:29:06.142
                        NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
                        Verified Support
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                          G
                          Gaurab Patra
                          from Mumbai, Maharashtra
                          Jul 11, 2018
                          Resolved
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                          Resolved

                          Address: 700084

                          Sir/madam,

                          I have applied for new pan card on 10th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                          "thank you for using online facility for pan application.

                          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                          But when i checked my application status today, it was shown "sorry, no record found."

                          Please check my application

                          Thanking you
                          Sapna Patra
                          Aug 16, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 16, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                          Acknowledgement Number: [protected]
                          Name: MANOJ KUMAR AGRAWAL HUF
                          Category: HUF
                          Status: "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application".
                          NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                          Verified Support
                          Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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                            H
                            Hussain Kesury
                            from Mumbai, Maharashtra
                            Jul 10, 2018
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                            I have been trying to verify OTP for Online PAN Application and I submit my OTP which I receive on my aadhar linked phone number.

                            Everytime I enter my OTP and click submit, it either shows a HTTP error or it says "Your Request cannot be Processed.Please try after some time".

                            All of my information is CORRECT.

                            I am absolutely disappointed by the type of service the portal provides.

                            Fix this or discontinue online application for PAN.
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Jul 10, 2018
                            Updated by Hussain Kesury
                            my TRN- [protected]

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                              Saptarshi Patra
                              from Bengaluru, Karnataka
                              Jul 10, 2018
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                              Address: 560037

                              I have registered for APY plan through sbi netbanking on 23/04/2018. But the premium amount is not being debited from my account. Also while I was checking the NSDL website to fetch my APY subscription its erroring out saying No data found.
                              Please help me activating my APY subscription.

                              PRAN :[protected]
                              SBI account : [protected]
                              Date of Application : 23/04/2018
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                S
                                sdmoh
                                from Bengaluru, Karnataka
                                Jul 10, 2018
                                Resolved
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                                Resolved

                                your application is under process at nsdl

                                Address: 500008

                                I was applied for pan card on JUNE 24

                                I just got a acknowledgment no [protected]and till today i didn't receive any update from the track status.

                                And the status is saying that your application is under process at nsdl - tin facilitation center. - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you...
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                                Manoj Bagari
                                from Delhi, Delhi
                                Jul 10, 2018
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                                I applied pan card name chang through the nsdl website and selected the e-kyc aadhar verification process.
                                The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

                                My token no is: [protected]
                                Email: [protected]@gmail.com
                                Dob: 22/11/1987

                                There is nothing great that nsdl is doing by paying these customer care # if they don't know how to handle customer queries or concerns. Moreover, their website said the same statement, then what is the point of keeping telephonic customer care?

                                This is worst policy of nsdl and the it infrastructure is unbelievably poor. One cannot expect more out of these losers anyways.
                                Please do resolve my problem
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  M
                                  Megha Veeresh
                                  from Bengaluru, Karnataka
                                  Jul 10, 2018
                                  Resolved
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                                  Resolved

                                  The website status says documents are not valid and there is no reason mentioned. I have submitted marriage certificate, name change affidavit and paper publication for the name change. Please resolve this. Updating in Aadhar was easier than your system. I need PAN on urgent basis, please tell me what documents you require more than just updating a blank description.
                                  Sep 12, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 13, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                  Jul 18, 2018
                                  Updated by Megha Veeresh
                                  I have not received any email till now. Please process PAN faster as I need it soon.
                                  Verified Support
                                  Aug 01, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                                  TO
                                  The income tax pan services unite, NSDL
                                  Kamala mills compound,
                                  S.B.Marg Lower parel, Mumbai-400013

                                  sir,
                                  With due respect and humble submission beg to state that I can't GST register because my pan and legal is not matching

                                  so, therefor i request to you kindly help me.

                                  your faithfully
                                  Gulmoni chakma
                                  NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
                                  Verified Support
                                  Kindly DM us with your e-mail ID or contact details, so that our representitive will communicate with you and resolve the same. You may also reach us at [email protected]
                                  I have not received any email till now. Please process PAN faster as I need it soon.
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                                    ChowKM
                                    from Agartala, Tripura
                                    Jul 9, 2018
                                    Resolved
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                                    Resolved

                                    Address: Lohit, Arunachal Pradesh

                                    Dear Sir/Madam,

                                    I have applied for new pan card on 08 July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number: [protected].
                                    On completion of the process i have received message like below.

                                    "If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But on checking my application status, it was shown "no record found".

                                    Please resolve the matter soon.

                                    Thanking you
                                    Chow Khunseng Mancheykhun
                                    Aug 14, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 13, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                                    Dear sir,

                                    I have same problem, I applied for PAN card (individual) and done e-kyc verification by Aadhar Card but now I am not able to track status.

                                    But on checking my application status, it was shown "no record found".

                                    Please resolve the matter soon.
                                    Thank you
                                    NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
                                    Verified Support
                                    Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
                                    I filled form 49A Pan Application on 4th July 2018 at 4:36 PM
                                    And made the successful payment at 4:44 PM, as soon as I paid through netbanking( transaction no:IGADWWPZP8) successfully, then suddenly session expired and I didn't received any acknowledgment number
                                    NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
                                    Verified Support
                                    To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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                                      amanp599
                                      from Dehra Dun, Uttarakhand
                                      Jul 8, 2018
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                                      Address: Bareilly, Uttar Pradesh, 243006
                                      Website: www.tin-nsdl.com

                                      I applied for PAN on 09 June 2017 and still on checking the status of the PAN Card it Says:

                                      ""Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you""

                                      My Acknowledgement Number is:
                                      N-[protected]

                                      Please look into the matter as soon as possible!
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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