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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 124

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M
MOHD MUNEER ALAM
from Allahabad, Uttar Pradesh
Jul 18, 2018
Resolved
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Address: Lucknow, Uttar Pradesh

Dear
i had applied for Pan card and its already been 15 days but i didn't got my Pan no.
still mu status is
"Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/66282803/66282804/66282805 where the application was submitted by you"
please make it easy for me to get my Pan no as soon as possible.

Thanking you.
Aug 31, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
NSDL e-Governance Infrastructure Customer Care's response
Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
Dear
Sir/Madam

please re- dispatch my pan card i was not at home tha time so resend my pan card did not recived neither i got a call frim that side c/o narendra pratap singh
New bank colony
Fazalganj sasaram
Rohtas bihar
821115
[protected]
NSDL e-Governance Infrastructure Customer Care's response, Jul 30, 2018
Verified Support
We are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDL e-Gov. If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information. The other agency appointed by Income Tax Department for this purpose is UTI Infrastructure Technology and Services Ltd. having its office
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    M
    MOHAMMED BEG
    from Ajmer, Rajasthan
    Jul 18, 2018
    Resolved
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    Address: Ajmer, Rajasthan, 305025

    PAN Acknowledgment Number : [protected]
    Herewith we bring to your kind notice that we had applied for a new PAN Card in the name of NIJAM SHIKSHAN SANSTHAN JILAWARA JILA AJMER, which was dispatched to our correspondence address in October month 2017. We couldn’t receive the PAN Card.
    Therefore, we requesting your resend our PAN Card to our address mentioned below as well we mentioned our details below.

    Application No: (Acknowledgment Number) : [protected]
    Registered/Speed Post** vide airway bill no -. EA[protected]IN
    PAN Card No : AAXXXXXX8C
    Applicant Name : NIJAM SHIKSHAN SANSTHAN JILAWARA JILA AJMER
    Address : NIJAM SHIKSHAN SANSTHAN, VILLAGE JILAWARA VIA SRINAGAR TAHSIL NASIRABAD DIST. AJMER RAJASTHAN; PIN CODE -305025 Contacts No. [protected], [protected]

    So, kindly resend the PAN Card to the address mentioned above.

    Thanking you
    Aug 27, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jul 25, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card is dispatched through Speed Post on 09-Oct-2017 vide AWB No. EA[protected]IN . We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.
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      S
      Samtyagist
      from Noida, Uttar Pradesh
      Jul 18, 2018
      Resolved
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      Address: New Delhi, Delhi, 110059
      Website: www.utiitsl.com/UTIITSL_SITE

      Dear Sir,
      I have applied for a new PAN Card on 28th June 2018 at the nirman vihar pan centre in the name of Shubham Thagi which was dispatched on 6th July 2018 for my address. I haven't receive the PAN Card and today i tracked my pan card using my pan number at utiitsl website it is showing that my pan card is returned undelivered. I can't understand why this has happened there showing that the address is incomplete or incorrect but i m very much sure that this cannot be the reason because i have filled the same address as on my aadhar card even i haven't received any mail from your side. It is causing trouble.

      Therefore, I request you to resend my PAN Card to same address that I mentioned alreadyat the time of applying.

      Applicant Name: SHUBHAM TYAGI
      Acknowledgement Number: [G[protected]]
      Date of Application: 28 June 2018
      Mobile NO: [[protected]]
      Aug 30, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 24, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      We would like to inform you that we are unable to trace your PAN details on the basis of given information or the PAN application does not belong to NSDLe-Gov
      I submitted my wife's PAN card application and also paid the required fee for it.

      Please find below the acknowledgement number

      Acknowledgement Number : N- [protected]


      But when i am checking the status in the website, it is showing 'No Records found'.

      I request you to look into it as soon as possible and get me a solution asap.
      NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
      Verified Support
      PAN card vide Ack no N-881052226238855 has been dispatched on July 27, 2018 by Speed Post.
      Dear sir

      Acknowledge no. N-[protected] - pan application is not taken your office in kolkata 19 r n mukherjee, need refund my application fees to my bank account
      NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
      Verified Support
      Kindly provide us your PROPER 15 digit PAN Acknowledgement number to check & resolve your grievance.
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        S
        Sonujatt
        from Noida, Uttar Pradesh
        Jul 17, 2018
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        Address: Rewari, Haryana

        To,

        PAN PDC Incharge – Mumbai region
        UTI Infrastructure Technology And Services Limited
        Plot No. 3, Sector 11, CBD Belapur
        NAVI MUMBAI – 400614.

        Subject:- Request for redispatch (resend) pan card at my address.

        Dear Sir,
        I pleased to say that I have applied pan card in the month of April, 2018. And my pan card was dispatch at my address but I did not receive my pan card. May the postman returned my pan card to sender. So it is very pleased to redispatch my pan card with following detailes.

        Name- Amit Kumar
        F'name- Mahavir Singh

        Pan card no. - ESGPK5266Q
        Acknowledgement No.- U-Q[protected]

        and my permanent address is-

        H.No- 65
        Village- Nangal(Bhagwanpur).
        Post office- Kanwali.
        Tehsil- Kosli.
        District- Rewari.
        State- Haryana.
        Pin code- 123411

        Mob. No. - [protected]
        - [protected]
        Email id- [protected]@gmail.com
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          S
          Subhbasu
          from Kolkata, West Bengal
          Jul 17, 2018
          Resolved
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          Address: Kolkata, West Bengal, 700010

          E-sign/ekyc applied pan application status shows no record found


          Sir/madam,

          I have applied for new pan card on 16th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). I have also paid the charges by net banking. On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Subhajit Basu
          Aug 28, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 24, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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            N
            Nishantmasand
            from Noida, Uttar Pradesh
            Jul 16, 2018
            Resolved
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            Dear Sir/Madam,

            I wish to bring to your knowledge that i am facing an error with online status check for pan card application dated 16/07/2018 (Acknowledgement number : [protected]).
            According to the services provided by NSDL for e-sign mode i should be able to check the status of my pan card application since the document upload and payment has been made online and i even received a mail from NSDL with receipt of payment and a pdf file of my application form. The e-sign mode for pan card application was really great since it eliminated the hassles of physically sending the documents and a demand draft but was not able to check the status of the same ( it shows no record found )
            I kindly request you to look into the matter. Hoping for a positive response as soon as possible.

            Thanking you,

            Sincerely
            Email I'd - [protected]@gmail.com
            Aug 28, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 24, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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              S
              Sourav Kar
              from Kolkata, West Bengal
              Jul 16, 2018
              Resolved
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              Address: Kolkata, West Bengal, 700056

              I haven't recieved Pran Kit, I-Pin or T-Pin for my Pran no.[protected]. Pran Generation date is 29/7/2015, and for the past 3 years I have not recieved any kit. Moreover when I search for my Pran Card in the NSDL database, it says PRAN ID not present in the database. Please look into the matter as soon as possible. Thank You.
              Name-Sourav Kar
              Email-kar.[protected]@gmail.com
              Address- 41/5 Abdul Latif Street, Belghoria
              Aug 20, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jul 19, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              Dear Sourav,

              This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                K
                kottess kotte
                from Coimbatore, Tamil Nadu
                Jul 16, 2018
                Resolved
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                Address: 641607

                My PAN acknowledgment number is N - [protected] . I applied for PAN on 11th of July, 2018.

                My PAN status - l 'Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/42541984/42541986 where the application was submitted by you'

                I need correct status about my pan card.
                kindly do the needfull.

                thanks & regards
                kotteswaran
                [protected]
                Aug 20, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jul 18, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Dear Kotteswaran,

                Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.
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                  P
                  Prasannakumar Reddy
                  from Hyderabad, Telangana
                  Jul 15, 2018
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                  I use NSDL website to create a new pan card of my neighbor. Temporary Token is [protected]. I use e-kyc option for her Aadhar verification. I have paid an amount of Rs.116.20 using my debit card. MY balance was deducted from the bank on 7/07/2018 but Aadhar verification was not completed due to not receiving any OTP on their registered Aadhar card mobile no. Now it shows me a message when i am checking the status "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days." where is the amount of my Pan Application? This problem arises due to their OTP verification failure. I need all my money or create a new pan card. they have to close their webiste if they can't fix the bugs. This is the true failure of Digital India. Do something for a Change.
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Jul 17, 2018
                  Updated by Prasannakumar Reddy
                  After applying pancard it shows your e-kyc based request has failed you cannot application with e-kyc mode.and it shows that I can get refund in 7 days but 10 days over and I can't got my refund
                  My token number :[protected]

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                    M
                    meghamathur83
                    Jul 15, 2018
                    Resolved
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                    Resolved

                    I had applied for change name for my PAN Card, MY request number is N [protected].

                    I am trying to check status online, but always getting below message from website

                    "Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/42541984/42541986 where the application was submitted by you"

                    Please let me know when it will be delivered and also share the tracking number.
                    Sep 1, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 18, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Dear Megha,

                    The concern shared will be analyzed and the status of the same will be intimate you.
                    Jul 20, 2018
                    Updated by meghamathur83
                    Any Update?
                    Verified Support
                    Aug 01, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN card has been dispatched on 27-Jul-2018 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B903Z3987513
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                      A
                      Alfred Skaria
                      from Ernakulam, Kerala
                      Jul 14, 2018
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                      Address: Thrissur, Kerala, 680014

                      I have applied for pan card on June 12 . My PAN card acknowledgement number is [protected] and they are showing that "your application is under processing at NSDL-TIN Facilitation Center.You may contact TIN FC[protected]/46/47/48/49 where the application was submitted by you. It was more than one month and I don't get PAN card till the date...what should I do? When will I get the pan card.?
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                        S
                        SRI VIDYA GALLA
                        from Hyderabad, Telangana
                        Jul 14, 2018
                        Resolved
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                        Address: Visakhapatnam, Andhra Pradesh, 530009

                        Hi Team,

                        Applied for PAN card modification mode to modify my Father's Name(Spelling Mistake). Applied twice for modification and both the time goth the PAN without any correction ( Spelling mistake was as is). Both the time paid application fee. Because of negligence of the officials sitting there, I request you to look into this.

                        Office location
                        D No.48-8-7, Dwaraka Diamond, Dwaraka Nagar, Sri Nagar, Visakhapatnam, Andhra Pradesh 530016
                        Aug 28, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 18, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Sri Vidya,

                        Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
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                          I
                          India Talk's
                          from Raigarh, Chhattisgarh
                          Jul 14, 2018
                          Resolved
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                          Resolved

                          Address: Bilaspur, Chhattisgarh, 495001

                          Sir,

                          I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                          Name: Neha
                          PRAN:[protected]
                          Mobile No.[protected]
                          email id: [protected]@mail.com

                          Thanking You
                          Aug 17, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 17, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                            shaalr1
                            from Lucknow, Uttar Pradesh
                            Jul 13, 2018
                            Resolved
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                            Address: Lucknow, Uttar Pradesh, 226006

                            Sir,

                            I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my Mobile No. or email id.

                            Name: Atul Kumar
                            PRAN:[protected]
                            Mobile No.[protected]
                            email id: [protected]@yahoo.com
                            Thanking You
                            Aug 22, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 17, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                              suman9096
                              from Chodavaram, Andhra Pradesh
                              Jul 13, 2018
                              Resolved
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                              Resolved

                              Sir,

                              I open an Atal Pension Yojana (APY) and contribute regularly. But I unable to track my contribution. So, While I trying to create IPIN, system shows an error massage 'PRAN not found in database'. Please resolve the issue as early as possible or send my IPIN password to my email id.

                              NAME:CHERIPALLY SUMAN
                              PRAN NO :[protected]
                              MAIL ID:[protected]@gmail.com
                              Aug 26, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 17, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                Anuj Minj
                                from Bhopal, Madhya Pradesh
                                Jul 13, 2018
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                                Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                                I have applied for the pan card multiple times out of them 4 times it got failed after successful payment through sbi debit card.

                                e-kyc failed due to which it displayed the following message :
                                "Your e-KYC based request has failed hence you cannot proceed the application with e-KYC mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the PAN application in next seven working days."
                                Now its been very long time, neither the refund has come nor e-kyc has completed.
                                Please refund my money. Details are given below:

                                16 Dec 2017 token no. [protected]
                                12 Jun 2018 token no. [protected]
                                05 Jul 2018 token no. [protected]
                                05 Jul 2018 token no. [protected]

                                DOB: 12/12/1997
                                NAME- Anurag Minj
                                E MAIL: [protected]@gmail.com
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                  M
                                  Milan Joseph
                                  from Kotamangalam, Kerala
                                  Jul 12, 2018
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                                  Sir/madam,

                                  I have applied for new pan card through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                  "thank you for using online facility for pan application.

                                  If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                  But when i checked my application status today, it was shown "sorry, no record found."

                                  Please check my application

                                  Thanking you
                                  Milan Joseph
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                                    H
                                    hariesblue
                                    Jul 12, 2018
                                    Resolved
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                                    Resolved

                                    Address: Madurai, Tamil Nadu, 625003

                                    Dear Sir,
                                    I have applied for a Corrected PAN Card in the name of Harihara Subramaniyan which was dispatched to our address on 7th july 2018. I couldn’t receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after couple of days we contact the Post Man regarding the post. He told that the same had returned to the sender address.

                                    Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.

                                    Applicant Name: Harihara Subramaniyan
                                    Acknowledgement Number: U-G[protected]
                                    Registered Post Consignment No: RM[protected]N
                                    pan no-ADEPH6378K
                                    Mobile NO: [protected]
                                    Aug 26, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 17, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    It seems you have applied through UTI Infrastructure Technology and Services Ltd (UTIITSL) the other agency appointed by Income Tax Department to processing PAN application. To get proper status of your PAN application, we request you to contact them at Plot No. – 3, Sector 11, CBD Belapur, Navi Mumbai-400 614. Website: https://www.utiitsl.com/
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                                      A
                                      Akhila Danekula
                                      from Varanasi, Uttar Pradesh
                                      Jul 12, 2018
                                      Resolved
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                                      Resolved

                                      Sir/madam,

                                      I have applied for new pan card on 11th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected] ). On completion of the process i have received message like below.

                                      "thank you for using online facility for pan application.

                                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                      But when i checked my application status today, it was shown "sorry, no record found."

                                      Please check my application
                                      Thanking you
                                      Akhila
                                      Aug 17, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 17, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                      Send me Acknowledgement Number
                                      PAN Application - token. No. [protected] dated :[protected]:29:06.142
                                      NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
                                      Verified Support
                                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                        Gaurab Patra
                                        from Mumbai, Maharashtra
                                        Jul 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: 700084

                                        Sir/madam,

                                        I have applied for new pan card on 10th July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                                        "thank you for using online facility for pan application.

                                        If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                        But when i checked my application status today, it was shown "sorry, no record found."

                                        Please check my application

                                        Thanking you
                                        Sapna Patra
                                        Aug 16, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 16, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                                        Acknowledgement Number: [protected]
                                        Name: MANOJ KUMAR AGRAWAL HUF
                                        Category: HUF
                                        Status: "Income Tax Department (ITD) database shows that you may have been issued PAN in your name. ITD yet to inform status of your application".
                                        NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                                        Verified Support
                                        Inconvenience caused is highly regretted. We are following up with ITD for earliest resolution.
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