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NSDL e-Governance Infrastructure Complaints & Reviews

3.5
Updated: Jan 16, 2026
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NSDL e-Governance Infrastructure reviews & complaints page 125

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H
Hussain Kesury
from Mumbai, Maharashtra
Jul 10, 2018
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I have been trying to verify OTP for Online PAN Application and I submit my OTP which I receive on my aadhar linked phone number.

Everytime I enter my OTP and click submit, it either shows a HTTP error or it says "Your Request cannot be Processed.Please try after some time".

All of my information is CORRECT.

I am absolutely disappointed by the type of service the portal provides.

Fix this or discontinue online application for PAN.
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Jul 10, 2018
Updated by Hussain Kesury
my TRN- [protected]

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    S
    Saptarshi Patra
    from Bengaluru, Karnataka
    Jul 10, 2018
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    Address: 560037

    I have registered for APY plan through sbi netbanking on 23/04/2018. But the premium amount is not being debited from my account. Also while I was checking the NSDL website to fetch my APY subscription its erroring out saying No data found.
    Please help me activating my APY subscription.

    PRAN :[protected]
    SBI account : [protected]
    Date of Application : 23/04/2018
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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      S
      sdmoh
      from Bengaluru, Karnataka
      Jul 10, 2018
      Resolved
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      Resolved

      Address: 500008

      I was applied for pan card on JUNE 24

      I just got a acknowledgment no [protected]and till today i didn't receive any update from the track status.

      And the status is saying that your application is under process at nsdl - tin facilitation center. - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you
      Aug 15, 2018
      Complaint marked as Resolved 
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      Verified Support
      Jul 13, 2018
      NSDL e-Governance Infrastructure Customer Care's response
      Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
      Recently i have applied for e-kyc pan card. After submit application. When i track status of application it's show sorry no record found. So now what will i do Acknowledge no. [protected]
      name mithlesh
      NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
      Verified Support
      Your PAN card has been dispatched on 13-Jul-2018 by Registered/Speed Post vide airway bill no. EA527564211IN.
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        M
        Manoj Bagari
        from Delhi, Delhi
        Jul 10, 2018
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        I applied pan card name chang through the nsdl website and selected the e-kyc aadhar verification process.
        The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

        My token no is: [protected]
        Email: [protected]@gmail.com
        Dob: 22/11/1987

        There is nothing great that nsdl is doing by paying these customer care # if they don't know how to handle customer queries or concerns. Moreover, their website said the same statement, then what is the point of keeping telephonic customer care?

        This is worst policy of nsdl and the it infrastructure is unbelievably poor. One cannot expect more out of these losers anyways.
        Please do resolve my problem
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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          Megha Veeresh
          from Bengaluru, Karnataka
          Jul 10, 2018
          Resolved
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          Resolved

          The website status says documents are not valid and there is no reason mentioned. I have submitted marriage certificate, name change affidavit and paper publication for the name change. Please resolve this. Updating in Aadhar was easier than your system. I need PAN on urgent basis, please tell me what documents you require more than just updating a blank description.
          Sep 12, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jul 13, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
          Jul 18, 2018
          Updated by Megha Veeresh
          I have not received any email till now. Please process PAN faster as I need it soon.
          Verified Support
          Aug 01, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
          TO
          The income tax pan services unite, NSDL
          Kamala mills compound,
          S.B.Marg Lower parel, Mumbai-400013

          sir,
          With due respect and humble submission beg to state that I can't GST register because my pan and legal is not matching

          so, therefor i request to you kindly help me.

          your faithfully
          Gulmoni chakma
          NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
          Verified Support
          Kindly DM us with your e-mail ID or contact details, so that our representitive will communicate with you and resolve the same. You may also reach us at [email protected]
          I have not received any email till now. Please process PAN faster as I need it soon.
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            C
            ChowKM
            from Agartala, Tripura
            Jul 9, 2018
            Resolved
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            Resolved

            Address: Lohit, Arunachal Pradesh

            Dear Sir/Madam,

            I have applied for new pan card on 08 July 2018 through e-sign/e-kyc mode. I have got my acknowledgement number: [protected].
            On completion of the process i have received message like below.

            "If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

            But on checking my application status, it was shown "no record found".

            Please resolve the matter soon.

            Thanking you
            Chow Khunseng Mancheykhun
            Aug 14, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jul 13, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
            Dear sir,

            I have same problem, I applied for PAN card (individual) and done e-kyc verification by Aadhar Card but now I am not able to track status.

            But on checking my application status, it was shown "no record found".

            Please resolve the matter soon.
            Thank you
            NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
            Verified Support
            Kindly provide us your 15 digit PAN Acknowledgement number to check & resolve your grievance.
            I filled form 49A Pan Application on 4th July 2018 at 4:36 PM
            And made the successful payment at 4:44 PM, as soon as I paid through netbanking( transaction no:IGADWWPZP8) successfully, then suddenly session expired and I didn't received any acknowledgment number
            NSDL e-Governance Infrastructure Customer Care's response, Jul 24, 2018
            Verified Support
            To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [email protected]
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              A
              amanp599
              from Dehra Dun, Uttarakhand
              Jul 8, 2018
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              Address: Bareilly, Uttar Pradesh, 243006
              Website: www.tin-nsdl.com

              I applied for PAN on 09 June 2017 and still on checking the status of the PAN Card it Says:

              ""Your application is under process at NSDL - TIN Facilitation Center.You may contact TIN FC[protected]/[protected] where the application was submitted by you""

              My Acknowledgement Number is:
              N-[protected]

              Please look into the matter as soon as possible!
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
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                V
                Vikash7389
                from Bahua, Uttar Pradesh
                Jul 6, 2018
                Resolved
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                Resolved

                Address: 110009
                Website: Plz search my pran no and provide my pran kit

                Myself vikash kumar singh a govt school teacher in delhi . Sir i have joined the service on 17 dec 2008 and applied for pran card which have been informed as by my school udc but no pran kit was given till now im unable to trace the pran no at nsdl website plz help me

                Name vikash kumar singh
                PRAN NO[protected]
                Email add- raja.[protected]@gmail.com
                Mob no - [protected]
                PAO - 9
                Department of education delhi
                Sep 13, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Aug 13, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
                I am trying to know my balance amount.
                I don't have login credentials, while creating IPIN, it is saying PRAN not found in Database
                please resolve the issue
                NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                Verified Support
                Dear Santhosh,

                This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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                  Y
                  Yahy
                  from Kanchipuram, Tamil Nadu
                  Jul 6, 2018
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra
                  Website: nsdl

                  Token number:[protected]
                  token number:[protected]
                  token number:[protected]
                  I applied three times for pan through e-kyc but the otp verification failed. i request you to kindly refund my account into my bank account as soon as possible. i didnt expect such a horrible service from nsdl. my money got detected but my transaction failed. my account is of indian bank and my account number is[protected]
                  Aug 13, 2018
                  Complaint marked as Resolved 
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 13, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                    S
                    Sethi01
                    from Ramnagar, Jammu and Kashmir
                    Jul 5, 2018
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                    Address: Hoshiarpur, Punjab, 144221

                    Sir, I had applied the application to change my name on the PAN card.Whose token number is written down.
                    Yojana no [protected].I had made a payment with a debit card.After getting Hemant, my verification call did not come, due to which my payment was lost.I had made a payment with SBI debit card whose ID no... NU[protected].Please my refund should be done in my account.
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Jul 05, 2018
                    Updated by Sethi01
                    Sir, I had applied the application to change my name on the PAN card.Whose token number is written down.
                    Tokan no [protected].I had made a payment with a debit card.After getting Hemant, my verification call did not come, due to which my payment was lost.I had made a payment with SBI debit card whose ID no... NU[protected].Please my refund should be done in my account.
                    Dear sir,

                    My pan card is not delivered at my address nd returns to BNPL SP hub (DADAR MUMBAI).
                    So I kindly request you sir to deliver my pan car at my address.(given below)
                    Thanks sirji.
                    Address:
                    124, Rabari sheri
                    Patel sheri,
                    Koli vas, Nava Plot,
                    Ganjela.
                    Tal Dhrangadhra
                    Dist Surendranagar
                    Pin-363320x
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                      N
                      Nikhil “Divyansh” Sharma
                      from Ambala, Haryana
                      Jul 5, 2018
                      Resolved
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                      Resolved

                      Sir/madam,

                      I have applied for new pan card on 5th july 2018 through e-sign/e-kyc mode. I have got my acknowledgment number ([protected]). On completion of the process, i have received a message like below.

                      "thank you for using online facility for pan application.

                      If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                      But when i checked my application status today, it was shown "sorry, no record found."

                      Please check my application

                      Thanking you
                      Divyansh sharma
                      Aug 14, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 11, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      Dear Divyansh,

                      Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
                      Sir / Ma'am

                      I have applied for a new pan card through e-sign/e-Kyc on Dt.27/06/2018, I have received the acknowledgment No. N-[protected] through my registered Email and Mobile. But When I try to Track the Status of My Application it gives an error stating that the record is not found . please resolve the issue as soon as possible.
                      NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                      Verified Support
                      Your PAN card has been delivered on 04-Jul-2018 by Blue Dart Express Ltd courier vide airway bill no. 35363252702.
                      I had applied with NSDL online for a change in my PAN details. The TOKKEN no. is [protected]. My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee
                      safeer34's reply, Jun 25, 2018
                      sorry i had applied with NSDL online for new pan no.
                      NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                      Verified Support
                      The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                        G
                        Gundapu Malleswari
                        from Hyderabad, Telangana
                        Jul 4, 2018
                        Resolved
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                        Resolved

                        Address: Prakasam, Andhra Pradesh, 523155

                        I am malleswari. Yesterday 3/07/2018 i applied pancard. I fill my detailes of application. Given token no. Last step submitted money. I am sending money with debit card. Next aadhar card is linked. Error occured. Finished. That time i lost money because amount submitted with debit card. Otp submitted. Aadhar card linked but error occured. My pan card application not completed, because error occured. I will try but fresh application is come. I loss my money. Pls help me. My money is return or giving pan card that amount. Thank u.
                        Aug 14, 2018
                        Complaint marked as Resolved 
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Jul 04, 2018
                        Updated by Gundapu Malleswari
                        Above matter is my problem. Lost money
                        Verified Support
                        Jul 10, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        Dear Malleswari,

                        To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                          V
                          vikas deep Goyal
                          from Budhana, Uttar Pradesh
                          Jul 4, 2018
                          Resolved
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                          Resolved

                          Address: Sonipat, Haryana, 131101

                          Dear Sir,

                          My Brother Name Vinod Goyal Pan Card Number is BTHPK3245E submit a request for Pan Card name Change Request .

                          When i check on net it show Application is Under Process, but we got a Message as below
                          (PAN Ack. No.[protected] is under REJECTED status. Kindly visit TIN-FC/PAN Center for further processing of application-STEEL CITY. )

                          Sir please tell us actual status of Pan Card application. if it was rejected then please tell us the reason.

                          for your refreance i attached all documents

                          With Regards
                          Vikas Deep Goyal on behalf of Vinod Goyal
                          [protected]
                          [protected]
                          Aug 16, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 11, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Dear Vikas,

                          Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) to update the changes requested in PAN database. We are following up with ITD for earliest resolutio.
                          I sent the document by e-sign, but after the payment, authentication was not possible. It is my token number [protected] and transaction number NSM[protected]
                          NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                          Verified Support
                          The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                            M
                            Manoj Kumar y
                            from Mysore, Karnataka
                            Jul 4, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560049
                            Website: ...

                            I was applied for pan card on may 28 2018 in bangalore

                            I just got a acknowledgment no : [protected] name : manoj kumar y date : 13/6/2018 [protected] and till today i didn't receive any update from the track status.

                            And the status is saying that your application is under process at nsdl tin facilitation center. Kindly call 3006000

                            Soo can u check and tell still how many days it will take because it's urgent for my job
                            Sep 1, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 10, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Dear Manoj,

                            Your PAN application is under process with the TIN Facilitation Center where you have submitted the application. We have forwarded the case to concern department to look into the matter and do the needful on urgent basis. We sincerely regret the inconvenience caused.
                            Verified Support
                            Aug 01, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Inconvenience caused is highly regretted. We are following up with concern team for earliest resolution.
                            In how many days I will get pan card can you please tell..
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                              Y
                              Yahy
                              from Kanchipuram, Tamil Nadu
                              Jul 4, 2018
                              Resolved
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                              Resolved

                              Website: Nsdl

                              I have applied for online pan card through nsdl, it was good till the aadhar verification through otp. Eventhough i entered the otp within seconds, i received the notification that i have taken more time and the transaction failed tge first time. Thinking that i have really took much time for aadhar verification and as it said that my account will be credited within 7 days as the transaction has failed, i applied for tge second time and this time i was damn sure that i have entered the otp on time but still this time also the same error message popup and my transaction failed. My money (120) got detected twice but was never refunded. I made the transaction through indian bank debit card. My account number is[protected] and ifsc:idib000j037. Seriously, i didnot except such a pathetic and lame website from our government where everything is online nowdays. I request you to kindly look into this complaint and issue my refund immediately.
                              Aug 16, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 10, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                V
                                vamsisurya bharadwaj
                                from Bhimunipatnam, Andhra Pradesh
                                Jul 4, 2018
                                Resolved
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                                Resolved

                                Address: Guntur, Andhra Pradesh
                                Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

                                Sir/madam

                                I have applied for only for e - pan @ nsdl site through aadhar e-kyc mode
                                Acknowledgement number-[protected]
                                & aadhar authentication process and e-kyc process was completed successfully.

                                On completion of process i received message that

                                Thank you for using online facility for pan application.

                                You have digitally signed your application using esign/ekyc then there is no need to forward physical documents

                                But in nsdl pan status site it shows that

                                "sorry no record found"

                                Can you please verify my application asap

                                In income tax site they are providing instant pan at free of cost but i applied in nsdl @ 72₹ (E-pan) for fast processing of my application

                                I want pan at urgent basis

                                Thanking you

                                *adding screen shot of my application status
                                Jul 4, 2018
                                Complaint marked as Resolved 
                                COMPANY DOESNT CONTACT ME BUT PROBLEM WAS RESOLVED
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 10, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                Dear Vamsisurya,

                                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
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                                  S
                                  sreejagopinath
                                  from Puducherry, Puducherry
                                  Jul 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kottayam, Kerala, 686538
                                  Website: www.cra-nsdl.com

                                  Respected sir,
                                  With due respect i would like to say few words about my pran account number is[protected]. I want to change my previous mobile number [protected]. Now i want to update this mobile number with a new mobile number [protected]. So kindly update my mobile number in my nsdl cra account, that will be your kindness.
                                  Thanking you
                                  Sreeja gopinath
                                  Aug 18, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 05, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  This has reference to the query/grievance raised at 'Consumer Forum'. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                    B
                                    bhojaneabhishek7
                                    from Delhi, Delhi
                                    Jul 3, 2018
                                    Resolved
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                                    Resolved

                                    Sir/madam,

                                    I have applied for new pan card on 3rd july 2018 through e-sign/e-kyc mode. I have got my acknowledgement number
                                    ([protected]). On completion of the process i have received message like below.

                                    "thank you for using online facility for pan application.

                                    If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                                    But when i checked my application status today, it was shown "sorry, no record found."

                                    Please check my application

                                    Thanking you
                                    Abhishek bhojane
                                    Aug 18, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    Dear Abhishek,

                                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution
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                                      vasu851
                                      from Mancheral, Telangana
                                      Jul 3, 2018
                                      Resolved
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                                      Resolved

                                      Address: 534341

                                      Tried to fill the pan application through the nsdl website and selected the e-sign aadhar verification process.
                                      The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'

                                      My token no is: [protected]
                                      Email: [protected]@gmail.com
                                      Dob: 27/06/1997

                                      Please resolve my problem
                                      Aug 12, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 04, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                        vishalsaini13
                                        from Jaipur, Rajasthan
                                        Jul 2, 2018
                                        Resolved
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                                        Resolved

                                        Address: Jaipur, Rajasthan, 302013
                                        Website: goworldindex.com

                                        I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                        I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                        Now its been over a month but neither the refund has come nor e-kyc has completed.
                                        Please refund my money. Details are given below:you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                        Now its been over a month but neither the refund has come nor e-kyc has completed.
                                        Please refund my money. Details are given below:
                                        Sep 5, 2018
                                        Complaint marked as Resolved 
                                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 10, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        Dear Vishal,

                                        To resolve your query/concern, kindly provide us your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                                        Verified Support
                                        Aug 01, 2018
                                        NSDL e-Governance Infrastructure Customer Care's response
                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                                        I applied for the pan card approx 3DAYA before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                        I applied for the pan card approx 3 DAYS before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
                                        Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                        Now its been over a 4DAY but neither the refund has come nor e-kyc has completed.
                                        Please refund my money. Details are given below:you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
                                        Now its been over a month but neither the refund has come nor e-kyc has completed.
                                        Please refund my money. Details are given below:
                                        ARUN KUMARSINGH KUSHWAHA TEMPRORI TOKEN NO [protected] DOB 05/01/1982 [protected]@GMAIL.COM RAJISTRATION DATE 15/07/2018
                                        NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2018
                                        Verified Support
                                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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