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NSDL e-Governance Infrastructure Complaints & Reviews

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Updated: Aug 8, 2025
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NSDL e-Governance Infrastructure reviews & complaints page 127

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S
Santoshls
from Chennai, Tamil Nadu
Jun 18, 2018
Resolved
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Address: 560100
Website: www.onlineservices.nsdl.com/paam/registerEndUser.html

Hi,

I m k. Santosh, i have applied for pan card through offline, but received the card with wrong surname. Hence trying to apply for online pan correction through the website "https://www.onlineservices.nsdl.com/paam/registerEndUser.html", but unable to apply. After filling all the required details, getting error "request cannot be processed, try again after some time". Because of this wrong details in my old pan card, i am unable to apply for personal loan in bank.

I have also applied through offline for the pan card correction on[protected] to the agent named vinay having a shop named "sv mobiles", but the agent is telling that application is pending at central government office and asking me to wait & not giving any specific time to wait. It is almost 6 months that i have applied for pan card correction through offline, till now i didn't get atleast an acknowledgment number. Whenever i am asking for the pan card to the agent he is mentally harassing me.

So please help me to get the new pan card with correct details either from online or through the agent from whom i have applied.

Please help me get this issue resolved as soon as possible.
+1 photos
Jul 23, 2018
Complaint marked as Resolved 
NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2018
NSDL e-Governance Infrastructure Customer Care's response
To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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    A
    Anjala Khan
    from Kotamangalam, Kerala
    Jun 17, 2018
    Resolved
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    Address: Gurgaon, Haryana, 122103
    Website: tin.tin.nsdl.com/pantan

    Hi nsdl team,

    I have applied for a new pan card on the name of anjala khan which was dispatched to my address. But i didn't receive the pan card as i was never informed by anyone and consignment returned back to nsdl when i had check the application status online.

    Hence, i request you to re-dispatch my pan card to the below address.

    Ward no #12, vill - raipur,
    Post - sohna, distt - gurgaon (Haryana) - 122103
    Landmark : indira gandhi eye hospital.

    Please find the additional details below:

    Applicant name : anjala khan
    Acknowledgement number : [protected]
    Date of returned : may 26, 2018
    Contact no. : +91 [protected]
    Email address : [protected]@gmail.com
    +1 photos
    Aug 2, 2018
    Complaint marked as Resolved 
    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
    Verified Support
    Jun 20, 2018
    NSDL e-Governance Infrastructure Customer Care's response
    Your PAN card has been dispatched on May 26, 2018 by Speed Post vide AWB no. EA[protected]IN .
    Sir i found a discrepency stated with my acknowledgement status. But still didnt receive any discrepency form.
    My acknowledgement number is [protected].
    Name pazhanivel
    NSDL e-Governance Infrastructure Customer Care's response, Jun 22, 2018
    Verified Support
    Your PAN application is marked for discrepancy due to following reason - "Form not signed/signature not proper/signature not in black ink." We request you to contact TIN Facilitation Centre (TIN FC) where you have made the application.
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      H
      harishjoshi72
      from Haldwani, Uttarakhand
      Jun 17, 2018
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      Address: 263139

      My shares of two companies, abbott india (50 shares) and rli (155 shares) were dematted on 28 jan 2002 and 2 dec 2002. I was an nri for long. Now i am trying to account for all my shares holding.
      I find that these two company shares remain unaccounted for. I have tried to get details from karvey securities, sbi and cm paterson securities ltd, but i am not getting any positive response.
      Can you please help me out.
      My email id
      [protected]@rediffmail.com
      Mobile.[protected]
      Thanking you
      Colonel harish joshi
      +1 photos
      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
      I Paid Rs 55140 as self assessment tax onlne vide challan no. 01395 BSR code 0302275 dated 02/06/2018 through Tin website.
      Assessment year 2018-19
      Debit bank Punjab National Bank
      The amount is not reflected in my Form 26 AS till date
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        R
        Ramphal Kaushik
        from Delhi, Delhi
        Jun 16, 2018
        Resolved
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        Address: New Delhi, Delhi, 110086

        Dear sir/ma'am

        I am authorize member of your nsdl having branch code 27324. 4 months i am facing problem of my morpho device and i am continuing sending mail at kiran. [protected]@steelcitynettrade.com and swapna. [protected]@steelcitynettrade.com but no one taking this matter seriously they always say that "this process may take time but sir how much time you take. No satisfactory answer is given by them.

        Sir i am completely tired for that firstly they call to buy device and call after 15 days, than after 1 month and again after 1 month.

        Dear sir,

        I request you to please take appropriate action and register my morpho device having

        S. N no 1804i016518
        P/n no.[protected]
        Model no : ms0 1300 e2
        Branch code 27324
        Jul 22, 2018
        Complaint marked as Resolved 
        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2018
        NSDL e-Governance Infrastructure Customer Care's response
        The concern shared will be analysed and the status of the same will be intimated to you shortly.
        I tried to fill the pan application through the nsdl website and selected the e-kyc aadhar verification process.
        The payment got deducted and it took me to the aadhar verification process. I entered correct otp three times and it kept saying 'your request cannot be processed, please try after sometime.'
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          A
          Arvind908
          from Dehra Dun, Uttarakhand
          Jun 16, 2018
          Resolved
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          Address: Dehradun, Uttarakhand, 249205
          Website: tin.tin.nsdl.com/tan2/servlet/PanStatusTrack

          Sir/madam,

          I have applied for new pan card on 15th june 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

          "thank you for using online facility for pan application.

          If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

          But when i checked my application status today, it was shown "sorry, no record found."

          Please check my application

          Thanking you
          Arvind kumar
          Jul 31, 2018
          Complaint marked as Resolved 
          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
          Verified Support
          Jun 20, 2018
          NSDL e-Governance Infrastructure Customer Care's response
          Your PAN application is processed by NSDL and PAN Card will be dispatched to you shortly.
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            A
            azeemnetword315
            from Dehra Dun, Uttarakhand
            Jun 15, 2018
            Resolved
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            I applied for the pan card approx one month before and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
            Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
            My detail-
            Temporary token number - [protected]
            Name - mohd azeem ansari
            Dob 15/06/1997
            Email - [protected]@gmail.com
            Jul 31, 2018
            Complaint marked as Resolved 
            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
            Verified Support
            Jun 20, 2018
            NSDL e-Governance Infrastructure Customer Care's response
            The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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              Subject: unlawful acts by the pritam chand dogra no. 115215l assam rifles
              Sir,

              It is brought to your kind notice that pritam chand dogra no. 115215l assam rifles served in the assam rifles is a resident of village chamar lahri, post office bankhandi, tehsil dehra (Gopipur) distt. Kangra h. P has not a good moral character and always doing the unlawful acts whenever he visited in his native place. He always abusing...
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              Naveenkumar V
              from Chennai, Tamil Nadu
              Jun 13, 2018
              Resolved
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              I naveenkumar v, i was tried to apply for pan card online on 03/06/2018. My temporary token no was "[protected]". They are charged fee rs.115/-from me. After that, due to the reason aadhaar was not authenticated cannot proceed further. They displayed me a message as "aadhaar details are not matched with details. Hence you cannot proceed with this application. Your amount refunded within 7 working days". Still i cannot receive any refund.
              +2 photos
              Jun 14, 2018
              Complaint marked as Resolved 
              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
              Verified Support
              Jun 18, 2018
              NSDL e-Governance Infrastructure Customer Care's response
              The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                J
                jigar.gadhiya
                from Ahmedabad, Gujarat
                Jun 12, 2018
                Resolved
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                Address: Ahmedabad, Gujarat, 380060

                Sir/madam,

                I have applied for new pan card on[protected] through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

                "thank you for using online facility for pan application.

                If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

                But when i checked my application status today, it was shown "sorry, no record found."

                Please check my application

                Thanking you
                Honey gadhiya
                Jul 18, 2018
                Complaint marked as Resolved 
                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                Verified Support
                Jun 14, 2018
                NSDL e-Governance Infrastructure Customer Care's response
                Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution
                We have applied for Pan on 31st May 2018, but still not received. It was informed that we will receive email within 2-3 days. Also within 7days we will receive the hard copy. But we have neither received any email not any copy.

                We need it urgently. Kindly help us in getting the same.

                Thanks
                NSDL e-Governance Infrastructure Customer Care's response, Jun 20, 2018
                Verified Support
                If applied through NSDL e-Gov, please provide the 15 digit acknowledgement number to enable us to provide further information.
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                  N
                  Narendra Kumar R
                  from Hyderabad, Telangana
                  Jun 12, 2018
                  Resolved
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                  The error received:
                  "your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days.

                  However, i got a mail which read as below:
                  "your aadhaar number xxxx xxxx xxx was used successfully to carry out authentication using "otp" on 11/06/2018 at 15:52:55 hrs at a device deployed by "nsdl e-governance infra ltd".

                  Aadhar server says authentication is successful. But nsdl says it failed. I tried three times and the result is same. Nsdl should take action to rectify this issue.
                  First of all, i feel the aadhar authentication should be done before the payment. This will avoid unnecessary lock of money with nsdl for more than a week.
                  Jun 18, 2018
                  Complaint marked as Resolved 
                  https://www.consumercomplaints.in/my-complaints-resolve/1985987/#
                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 14, 2018
                  NSDL e-Governance Infrastructure Customer Care's response
                  To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
                  My allotted pran number is[protected]
                  But yet not receive pran kit.
                  Please send pran kit
                  Chandra kiran meena's reply, Jun 7, 2018
                  Please send pran kit
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                    G
                    GUNEET SHARMA
                    from Jammu, Jammu and Kashmir
                    Jun 11, 2018
                    Resolved
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                    Address: Jammu, Jammu and Kashmir, 180001

                    APPLIED FOR "CORRECTION/RE-PRINT OF PAN" vide Acknowledgement no [protected] on 20.04/2018 and send to nsdl by speed post on same day

                    from last 50 days there is same status " Your application for 'New PAN Card or/and Changes or Correction in PAN Data' is under process at Income Tax Department"

                    DESPITE OF MAY calls to nsdl there is nothing happens
                    +1 photos
                    Jul 15, 2018
                    Complaint marked as Resolved 
                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 14, 2018
                    NSDL e-Governance Infrastructure Customer Care's response
                    Your PAN application is processed by NSDL and forwarded to Income Tax Department (ITD) for allotment of PAN. We are following up with ITD for earliest resolution.
                    I applied pan card but some issue is failed but payment done ..i want refund my money .. i been so long money is not refund my token no-[protected]

                    thank you.
                    Hello sir/mam i have submitted an application for pan card through e-sign/e-kyc and i recived an email conforming so with acknowledgement no [protected]
                    But on trackimg system its showing sorry, No records found..

                    Also what is the approx duration in which i'll recive my Pan card.

                    Thanks
                    I applied for correction in my pan card using e kyc method. I submitted the fee and got an acknowledgement form with no. As [protected], but when i track it, it shows no record found.
                    Please help me resolve the problem.
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                      S
                      shailendraverma65
                      from Ajmer, Rajasthan
                      Jun 11, 2018
                      Resolved
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                      Address: Jaipur, Rajasthan, 302020
                      Website: nsdl

                      I want to tell u that my name is kundan singh i make correction in my pancard my acknowledgment number is [protected] and my pancard send by nsdl mumbai by speed post vide airway bill no:- ea[protected]in at my home address but my pancard dont come at my home by speed post if i check online then he show me retrun at mumbai. I want to know where is my pancard and where i got it.

                      Thanks & regards
                      Kundan singh
                      Jul 15, 2018
                      Complaint marked as Resolved 
                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 13, 2018
                      NSDL e-Governance Infrastructure Customer Care's response
                      The concern shared will be analysed and the status of the same will be intimated to you shortly.
                      Jun 25, 2018
                      Updated by shailendraverma65
                      when concern shared will be analysed and the status of the same will be intimated to me shortly
                      Jun 26, 2018
                      Updated by shailendraverma65
                      Dear Sir,
                      pls answer my question why my pancard cant come at my home
                      My pan card was undelievered and was returned to origin by firstflight courier service, how can i re arrange the delievery of pan card
                      NSDL e-Governance Infrastructure Customer Care's response, Jun 14, 2018
                      Verified Support
                      Kindly provide us with your Acknowledgement number to check & resolve your grievance.
                      Nsdltransation no.[protected] amount 110/- refund

                      regarding undelivered pancard - Comment #3128207 - Image #0
                      NSDL e-Governance Infrastructure Customer Care's response, Aug 1, 2017
                      Verified Support
                      Information is insufficient to resolve your grievance. Email your Temporary Token Number, E-mail ID and Date of Birth to [email protected] /call on 020-27218080
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                        T
                        The Edge
                        from Jhansi, Uttar Pradesh
                        Jun 11, 2018
                        Resolved
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                        Resolved

                        Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

                        My token number is: [protected]

                        Date: 11th june, 2018.

                        I have applied for paperless pan card online using e-kyc. Now it's showing e-kyc request failed. I have done payment of 115.90 rs.
                        Transaction reference number: ncbi[protected]
                        Bank reference number: [protected]

                        Kindly refund my money as soon as possible

                        Shashank sharma
                        +4 photos
                        Jun 13, 2018
                        Complaint marked as Resolved 
                        The Refund was done in 2 days. Very Satisfied. Thank You.
                        NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 14, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        Verified Support
                        Jun 18, 2018
                        NSDL e-Governance Infrastructure Customer Care's response
                        The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.
                        I was applying for new PAN card. I paid online and was about to esign the details by aadhar.I recieved an OTP and it was successful. But An new webpage opens everytime saying that Exception in generating Esign User PDF inside EsignController for token no. [protected]
                        TOKEN NO. IS [protected]
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                          H
                          Harish Muralidharan
                          from Palackattumala, Kerala
                          Jun 11, 2018
                          Resolved
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                          Resolved

                          Respected sir,
                          I had applied for a new pan card on 17th may 2018 in the name of harish m nair. The delivery was via blue dart express. The expected delivery date was 4th june 2018. But i did not receive the card even on june 6th. So i went to blue dart express office. They said that they had kept the card with them for 3-4 days and then sent it back to the sender on june 4th since i had not answered their phone. My phone was faulty at that time so i had given it for service.
                          Therefore i kindly request you to resend it to the same address as soon as possible.

                          Name : harish m nair
                          Acknowledgement number: n-[protected]
                          Pa number: bqzpn0712j
                          Phone number: [protected]
                          Jul 21, 2018
                          Complaint marked as Resolved 
                          NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 13, 2018
                          NSDL e-Governance Infrastructure Customer Care's response
                          Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 08-Jun-2018 by Speed Post vide airway bill no. EA[protected]IN
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                            K
                            Karthikeyan Gopalan
                            from Jabalpur, Madhya Pradesh
                            Jun 9, 2018
                            Resolved
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                            Resolved

                            [protected]/2565 8300

                            Nsdl toll free number not working.
                            One is invalid and another one is not working.

                            And they are not responding properly.

                            I submitted online pan correction form.
                            But name are correct in the pan card but in the database, they were not updated.

                            I emailed to them, they are simply responding as proceed.
                            But not updated in the database.

                            They are not reading the content.
                            Jul 25, 2018
                            Complaint marked as Resolved 
                            NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 13, 2018
                            NSDL e-Governance Infrastructure Customer Care's response
                            Kindly provide us with your Acknowledgement number to check & resolve your grievance.
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                              S
                              sachinaro
                              from Amritsar, Punjab
                              Jun 9, 2018
                              Resolved
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                              Resolved

                              Address: 143001

                              Dear sir

                              Pran number[protected]

                              I am unable to access my pran details as when i tried to login with umang app & nsdl site. It was showing invalid. Pls check and make the necessary correction.

                              Also, would like to update my mobile no. [protected] & my mail id - [protected]@gmail.com for further correspondence.

                              Screenshot of the error is also attached for your reference.

                              Jai hind

                              Sachin.
                              +1 photos
                              Jul 21, 2018
                              Complaint marked as Resolved 
                              NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 12, 2018
                              NSDL e-Governance Infrastructure Customer Care's response
                              This has reference to the query/grievance raised at “Consumer Forum”. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.
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                                Wabaidur Rahaman
                                from Beliator, West Bengal
                                Jun 9, 2018
                                Resolved
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                                Resolved

                                Address: 732139

                                I have applied for on line new pan card application and had completed paying through online. My pan application token no is [protected]

                                I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

                                Exception in generating esign user pdf inside esigncontroller for token no. [protected]

                                Please help to resolve this issue immediately. As i have already made the payment to nsdl. Provided mail [protected]@gmail.com and date of birth 25/06/1988

                                Thanks
                                Rahaman
                                +1 photos
                                Jul 23, 2018
                                Complaint marked as Resolved 
                                NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 13, 2018
                                NSDL e-Governance Infrastructure Customer Care's response
                                The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.
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                                  M
                                  Mohammed abdul qavi
                                  from Hyderabad, Telangana
                                  Jun 9, 2018
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500028

                                  My pan card wasn't recieved... Neither i got a call from the courier nor they came to home for the delivery... The courier people never responded to my calls.. It was to be delivered by 18th may and today is 9th june... So would you please dispatch it again?
                                  The acknowledgement number is [protected]
                                  And the vide airway bill no is vpl[protected]
                                  "the professional courier" were to be delivering the pan card... And i have checked the details of the bill no yesterday and it says that it has been sent back to the mumbai...
                                  Would you please re dispatch it...
                                  +2 photos
                                  Jul 15, 2018
                                  Complaint marked as Resolved 
                                  NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 13, 2018
                                  NSDL e-Governance Infrastructure Customer Care's response
                                  The concern shared will be analysed and the status of the same will be intimated to you shortly.
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                                    S
                                    Sakshi Peshwani
                                    from Ahmedabad, Gujarat
                                    Jun 9, 2018
                                    Resolved
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                                    Resolved

                                    I applied for pan card application and my money got deducted from bank but the transaction failed. I want my momey back. Please refund my amount. I paid through airtel money, please refund my amount.
                                    The transaction occurred today and an amount of 105 was deducted from my account. When can i expect my refund? Please let me know.
                                    These failed transactions are so unfair
                                    Jul 19, 2018
                                    Complaint marked as Resolved 
                                    NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 13, 2018
                                    NSDL e-Governance Infrastructure Customer Care's response
                                    To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in
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                                      Sarang Motharkar
                                      from Pune, Maharashtra
                                      Jun 8, 2018
                                      Resolved
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                                      Resolved

                                      Address: Nagpur, Maharashtra

                                      Mere papa ki deth 2016 me hui unone lic nagpur 971 branch se swavalamban pension system ka plan liya tha to abhi tak pension chalu nahi hui hame sab dacument jam kiye uske bad unone call kiye ki zonal officer ki authoride lag rahi hai to hame nahi kuch dacument bheje nahi koi call kiya nahi pension abhi aap hi hame suggetion digiye nahi hum garib admi ka pasin ka paisa rahata hai o apko phale ga nahi to mai cort me case karta hu mera co [protected]
                                      Jul 23, 2018
                                      Complaint marked as Resolved 
                                      NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 12, 2018
                                      NSDL e-Governance Infrastructure Customer Care's response
                                      This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai – 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.
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