NSDL e-Governance Infrastructure Complaints & Reviews

Respected sir,
I had applied for a new pan card on 17th may 2018 in the name of harish m nair. The delivery was via blue dart express. The expected delivery date was 4th june 2018. But i did not receive the card even on june 6th. So i went to blue dart express office. They said that they had kept the card with them for 3-4 days and then sent it back to the sender on june 4th since i had not answered their phone. My phone was faulty at that time so i had given it for service.
Therefore i kindly request you to resend it to the same address as soon as possible.

Name : harish m nair
Acknowledgement number: n-[protected]
Pa number: bqzpn0712j
Phone number: [protected]

Jul 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card was returned undelivered to NSDL. The reason for non-delivery as specified by the courier agency is insufficient address. The same has been re-dispatched on 08-Jun-2018 by Speed Post vide airway bill no. EA[protected]IN

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[protected]/2565 8300

Nsdl toll free number not working.
One is invalid and another one is not working.

And they are not responding properly.

I submitted online pan correction form.
But name are correct in the pan card but in the database, they were not updated.

I emailed to them, they are simply responding as proceed.
But not updated in the database.

They are not reading the content.

Jul 25, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

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Address: 143001

Dear sir

Pran number[protected]

I am unable to access my pran details as when i tried to login with umang app & nsdl site. It was showing invalid. Pls check and make the necessary correction.

Also, would like to update my mobile no. [protected] & my mail id - [protected]@gmail.com for further correspondence.

Screenshot of the error is also attached for your reference.

Jai hind

Sachin.

Jul 21, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: 732139

I have applied for on line new pan card application and had completed paying through online. My pan application token no is [protected]

I have been trying to provide ekyc for my aadhaar card and also submitted otp two times received for aadhar verification, but every time following message is coming

Exception in generating esign user pdf inside esigncontroller for token no. [protected]

Please help to resolve this issue immediately. As i have already made the payment to nsdl. Provided mail [protected]@gmail.com and date of birth 25/06/1988

Thanks
Rahaman

Jul 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: Hyderabad, Andhra Pradesh, 500028

My pan card wasn't recieved... Neither i got a call from the courier nor they came to home for the delivery... The courier people never responded to my calls.. It was to be delivered by 18th may and today is 9th june... So would you please dispatch it again?
The acknowledgement number is [protected]
And the vide airway bill no is vpl[protected]
"the professional courier" were to be delivering the pan card... And i have checked the details of the bill no yesterday and it says that it has been sent back to the mumbai...
Would you please re dispatch it...

Jul 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be intimated to you shortly.

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I applied for pan card application and my money got deducted from bank but the transaction failed. I want my momey back. Please refund my amount. I paid through airtel money, please refund my amount.
The transaction occurred today and an amount of 105 was deducted from my account. When can i expect my refund? Please let me know.
These failed transactions are so unfair

Jul 19, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, kindly provide us with your Temporary Token Number, Registered Date of Birth and Registered E-Mail ID at [protected]@nsdl.co.in

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Address: Nagpur, Maharashtra

Mere papa ki deth 2016 me hui unone lic nagpur 971 branch se swavalamban pension system ka plan liya tha to abhi tak pension chalu nahi hui hame sab dacument jam kiye uske bad unone call kiye ki zonal officer ki authoride lag rahi hai to hame nahi kuch dacument bheje nahi koi call kiya nahi pension abhi aap hi hame suggetion digiye nahi hum garib admi ka pasin ka paisa rahata hai o apko phale ga nahi to mai cort me case karta hu mera co [protected]

Jul 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/complaint raised by you. You are requested to register your query/complaint to the link- https://npscra.nsdl.co.in/Log-your-grievance.php, mentioning your Permanent Retirement Account Number (PRAN) or write a letter to CRA and send it to the following address: NSDL e-Governance Infrastructure Ltd. 1st Floor, Times Tower, Kamala Mills Compound, Lower Parel, Mumbai â€“ 400013 We thank you for being our valuable subscriber and giving us an opportunity to serve you better.

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Address: Gandhinagar, Gujarat, 382007

Website: nsdl

I applied for the pan card approx and paid the fees through my debit card but the e-kyc failed due to which it displyed the following message :
Your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode. Kindly note that you will get refund of the pan application in next seven working days.
But neither the refund has come nor e-kyc has completed.
Please refund my money. Details are given below:
Token number [protected]
Name - meghval bhaveshkumar kaluram
Gmail.[protected]@gmail.com

Jul 15, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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Address: 400104

My acknowledgement no. N-[protected], name - baiju hareram yadav,
Existing pan card no-aonpy6779d, my contact no-[protected] / [protected]

Dear sir,
I was request new correct pan card application dated 6/2/2018,
But my pan card not received till date

So i request to you please re send my pan card as early as possible

Thanking you,

Yours truly,
Baiju hareram yadav

Jul 23, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card is dispatched through Speed Post on 20-Feb-2018 vide AWB No. EA[protected]IN. We request you to submit an application for ‘Request For New PAN Card or/and Changes Or Correction in PAN Data’ mentioning your correct & complete address.

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Website: www.onlineservices.nsdl.com/paam/endUserRegisterContact.html

Use nsdl website to create a new pan card of my little brother. Temporary token is [protected]. I have paid an amount of rs.115.90 inr using my debit card. My balance was deducted from the bank on 31/05/2018. But after payment ekyc verification everytime i put otp on verification alltime shows 'please try after some time, cannot process'. I try 3-7 days and maximum 50-70 times. Whats the problem.
Please give my money back i will try offline mode... And closed with site if you will not take seriously if problem.

Jul 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

Jun 23, 2018

Updated by subhasis96 money is not refunded.

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A

A D Saneja

from Gohana, Haryana

Jun 7, 2018

Dear sir,

My pan card not received as new post man in my address.plese re dispatch once again.Pan IRMPSQ3011Q.
ACK no N-[protected]. Dr 14 jul 2017

Name Seema

Regards
Seema
[protected]@gmail.com

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Address: 462022

Dear sir,
I have applied for a new pan card in the name of manju kumar rai which dispatched our address but i couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Name manju kumar rai
Pan no. - dahpr7039n
Mob no -[protected]
[protected]@gmail.com

Jul 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 07, 2018

Updated by manjueicc Name Manju kumari rai

Verified Support

Jun 11, 2018

NSDL e-Governance Infrastructure Customer Care's response Kindly provide us with your Acknowledgement number to check & resolve your grievance.

Oct 15, 2018

Updated by manjueicc My application no is U-A[protected] so please resend it.

Jan 07, 2019

Updated by manjueicc Dear sir,
I have applied for a new pan card in the name of manju kumari rai which dispatched by registered consignment no - RM[protected]N on 18.09.2017 our address but i couldn’t receive the pan card till date.

Therefore, i requesting your resend my pan card to same address and i mentioned our details below.

Name manju kumari rai
Pan no. - dahpr7039n
Application coupon no - U[protected]
Mob no -[protected]
[protected]@gmail.com

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J

jaydip dhandhalya

from Delhi, Delhi

Jun 7, 2018

I had applied with NSDL online for a new PAN card. The acknowledgement no for my online application is[protected] My application was rejected stating that the proofs submitted did not contain last name in expanded form as mentioned in the application. Kindly refund my PAN processing fee ₹307..

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Dear sir, pan card not received till date which was applied in mid april.
Acknowledgement no. [protected]

Please re-dispatch the same on the address.

Pan was not delivered by the courier partner. He called me and ask to take the pan card on their own but when we reached to their office they told that pan card was already send return due to undelivered.

Jul 18, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card has been Re-dispatched on May 29, 2018 by Speed Post vide AWB no. EA[protected]IN

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Address: 735224

Dear Sir,
I have applied for a new PAN Card in the name of RITTIKA SAHA which dispatched our address . I couldn't receive the PAN Card as our home was closed when the local Post Man reached our home. Later, after 15 days we contact the Post Man regarding the post. He told that he kept with him for four days and returned to the sender address.

Therefore, I requesting your resend my PAN Card to same address and I mentioned our details below.
Name - Rittika Saha
D/O - Goutam Saha
Address - Mahakal para maynaguri
Po + Ps - Maynaguri
Dist - Jalpaiguri
Pin - 735224
pan card number - GHGPS7408H

Jul 24, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

NSDL e-Governance Infrastructure Customer Care's response Your PAN card dispatched by courier was returned undelivered to NSDL after which it was re-dispatched by Registered/Speed Post. However, the PAN card was again returned undelivered to NSDL on 19-Oct-2015. Please contact the TIN-Facilitation Centre (TIN-FC) where application was made by you to apply for Reprint of PAN Application.

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Address: 496001

Sir i was applying for a pan card but through ekyc mode it is failed. Maine aap logon ko kai baar email bhi kiya magar aap log 7 din ka baar baar naam le rahe ho. Maine toh payment 14 may ko ki thi jo ki mere debit card deduct kar li gayi aaj toh 5 june ho gaya magar aap logon ne paise vapas nhi kiye kripya mujhe mere paise vapas kar dijiye.
Meri information
Name. Varsha jain
Registered dob.7.7.1985
Registered tempirary token.[protected]
Amount deducted. Rs.115.90
Registered email. [protected]@gmail.com
Kripya mujhe mere paise vapas kar dijiye.

Jul 13, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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S

Suvadip De

Jun 6, 2018

My Acknowledgement Number is 11562796 and the Acknowledgement Date is 01/06/2018. When I try to Complete Pending Registration, I get the message "Registration against this Acknowledgement Id is pending for confirmation from payment Gateway.Please try again after sometime." I am getting this message for the last 1 hour.

Thanks,
Suvadip De

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Address: 560068

Hi,

I have filled my pan application through online using pan e-sign/e-kyc and everything filled, done the payment but getting error like 'your request cannot be processed. Please try after some time' after enter otp.

Requesting to you please check and suggest.

Temporary token number:[protected]

E-mail id:[protected]@gmail.com

Date of birth: 02/06/1997

Jul 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Jun 08, 2018

Updated by Araveeti Balakrishna Thank you.

Could you please update the status on this.

Verified Support

Jun 08, 2018

NSDL e-Governance Infrastructure Customer Care's response Dear Araveeti,

The concern shared will be analyzed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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R

Raunak Tolani

from Mumbai, Maharashtra

Jun 6, 2018

Exception in generating Esign User PDF inside EsignController for token no [protected]

I've been getting this error after submitting OTP. I have already paid and cannot submit the application because of this error. Please resolve.

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Address: 500073

Dear sir,

During the nps registration form filling. I got the following information

"registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after some time."

Request you to kindly act on the issue.

Details

Acknowldgment number : 11561543

Date of registration - 30th may 2018.

Thank you.

Jul 10, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at Consumer Forum. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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I applied for pan card online. Temporary token no. Is [protected]. Aadhar verification was not completed. Now it shows me a message when i am checking the status "your e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode". I had paid rs.115.9. Iwould like to be refunded

Jul 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response The concern shared will be analysed and the status of the same will be sent to the email ID as furnished in PAN application Form.

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U

UNITED AUTOMOTIVE

from New Delhi, Delhi

Jun 5, 2018

Payment sucess but error in aplication number and application not to generate because nsdl site show in mismatch in adhar and as per record name

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UNITED AUTOMOTIVE's reply, Jun 5, 2018

payment not refund

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Address: New Delhi, Delhi, 110095

Website: NSDL e-Governance Infrastructure

Respected
Sir,

Sub:=updation of mobile number and
E-mail id.

Im yogesh my pran card no is
[protected] i forget my password
Than entered five time wrong
Password, so my account has been
Locked therefore i requested to kindly
Update my new mobile no which is
[protected] and my e - mail id is
[protected]@gmail.com and unblock
My account.

Thanking you,

Your's faithfully

Yogesh

Pran no =[protected]
Email id = [protected]@gmail.com
Mob = [protected]

Jul 11, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID. For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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K

kishangzp

from Lucknow, Uttar Pradesh

Jun 3, 2018

DEAR SIR/MAM,
I request you &
I want know that

NIELIT/ DOEACC O LEVEL / A LEVEL / B LEVEL CERTIFICATE as a higher certificate are applicable or not at
place of NIELIT/ DOEACC CCC CERTIFICATE for UPSSSC combined Sammilit Gram Panchyat Adhikari, Gram
Vikas Adhikari ( S.K.) and Samaj Kalyan Prayveksh ( Samanya Chayan ) Pratiyogitatmak Pariksha 2018

If not then why?
Please clarify it.

Thanks regard

Kishan Kumar Chaudhary

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R

[email protected]

from Chennai, Tamil Nadu

Jun 4, 2018

Dear Sir,

On PF portal, I am updating PAN Card details in KYC option for PF detection,

But Facing Some error is there.

Regards
Sanjay Kumar
Mobile no-[protected]
Email [protected]@gmail.com

Reply

K

[email protected]

from Delhi, Delhi

Jun 6, 2018

Dear sir i m recived my NPS card with PRAN kit . So when I open it and see my date of birth is incorrect DOB mentioned on card was 14/08/1976 and my actual DOB is 09/02/1996. So requesting to u sir plzz Reissue my NPS card with correct DOB .
I hope sir i will recive my correct card soon...thanks

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Address: Ludhiana, Punjab, 141109

Dear sir / madam,

I have faced a problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran[protected].

I contacted system administrators but they told to wait for auto verification.

Therefore, i request you to kindly look into the matter and resolve the issue asap.

Thanks & regards

Dalvir singh

Jul 9, 2018

Complaint marked as Resolved

NSDL e-Governance Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response This has reference to the query/grievance raised at â€œConsumer Forumâ€. We would like to inform you that your query/grievance has been resolved and the status of the same has been sent to your email ID registered in the Permanent Retirement Account Number (PRAN). For any other clarification/assistance from our side, you may please call us at[protected] or register a Query/grievance at https://npscra.nsdl.co.in/Log-your-grievance.php.

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Address: Bhavnagar, Gujarat

Website: www.pancardseva.co.in/newpancard.html

I had applied with pan card seva online for a new pan card.
My online application number is[protected] on pan card seva (Photo of submitted form is included.).
Office address of pan card seva there are unit 207, gera's imperium green, neugi nagar, mala, panjim, goa 403 001.
After completing ₹ 307 online fees, i printed the application form and the income tax service unit (Managed by nsdl e-govorman infrastructure limited), 5th floor, mantra sterling, plot no. 341, survey no. 9 7/8, model estates, near deep bungalow chowk, pune - 411016 was sent by the speed post on 5th floor. After 10 days, from the letter there was a copy of the online filled form and asked to contact the agency address at bhavnagar's online page.
My application was rejected so kindly return to me refund my pan application processing fee ₹307..

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

Verified Support

Jun 07, 2018

NSDL e-Governance Infrastructure Customer Care's response To help resolve your query/concern, reach us on [protected]@nsdl.co.in

NSDL e-Governance Infrastructure Complaints & Reviews

File a complaint to NSDL e-Governance Infrastructure

NSDL e-Governance Infrastructure reviews & complaints page 128

pan card delivered and returned to sender

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toll free number not working and they are not solving

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my pran number 500080102811 is showing invalid & want to update mobile & mail id with it.

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exception in generating esign user pdf inside esigncontroller for token no. 0023678354

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pan card not delivered and not even notified the return of the pan card to the nsdl

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refund of pan application

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swavalamban pension system me death claim nahi dene ke karan

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e-kyc fail

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redispatch pan card (undelivered)

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pan card ekyc failed

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regarding pan card redispatch on my address

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please redispatch the pan card

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my pan card is undelivered

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nsdl pan card failed but money not refunded

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your request cannot be processed. please try after some time - pan application

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nps - registration - pending

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refund due to cancellation of pan application form

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pran card unblock

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aadhar updation pending

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for new pan application fee refund

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