NSDL e-Governance Infrastructure Complaints & Reviews

Respected sir/madam,

I have lost my pan card and i applied for a duplicate one using esign/ekyc on april 04 2018. I used the online portal of nsdl - https://www.tin-nsdl.com/.

The online portal is not at all user friendly as there were too many user logouts without any reason while i was entering details for duplicate pan via esign/ekyc.
At last i was able to apply and i got reciept with acknowledgement number - n - [protected].
But when i check the status of my application via online it shows "no records found".

I tried to call the pan/tds call center number[protected] and the call is never getting connected. I believe the number is not working.
I tried to call different branch office in new delhi, chennai but could see that all the time the calls are busy over there.

I would like to raise the following complaints
1. Against the online portal - https://www.tin-nsdl.com/ for not at all being user friendly.
2. Against pune call center number given in the reciept which are not working.

Would you please take necessary action to fix these issues asap and provide me with the pan card i have requested for.

Best regards,
Vijesh vijay

Dear sir,

Token no. Is 60069343

I have opened an atal pension yojana (Apy). But i unable to track my contribution. So, while i trying to create ipin, system shows an error massage 'pran not found in database'.

Please resolve the issue as early as possible or send my ipin password to my email id.

Name: chandrika velupula
Pran: confidential
Email id: confidential

Sir/ma'am,
I had applied for a new pan card online, on 4th april 2018 via the official website. I have made the payment and have received the acknowledgement number which is [protected]. I have the pdf downloaded with the details i had entered, and have even received the message saying i need not send any documents for verification since the online e-sign/e-kyc has been done. But upon entering the acknowledgement number and checking the status, it says, "no record found."
Please resolve the issue at the earliest.
~
Sanjeev metta.

I applied for pan card but KYC failed.(mentioned:: Kindly note that you will get refund of the PAN application in next seven working days. ) i didn't get my money back to my account . please refund as far as possible

Thank You,

Token Number alloted to PAN Application - token. No. [protected] dated :[protected]:30:36:18

Name: SMD RAFEEQ
DOB: 10/05/1995
Email: [protected]@gmail.com

I tried the pan application through the nsdl website and selected the e-sign aadhar verification process.

Everything went right and at the end while asking for e-kyc verification, even with the otp submission, system status is "your request cannot be processed, please try after some time"

Tried to reach nsdl through official contact center, but no response.
Please the futher steps to complete the process or advise for the payment refund made...

Its been more than 10 months complaining and already sent couple emails as advised but no response.

May i know how i can request for payment return?

#coupon no.: [protected]

Sir/madam,

I have applied for new pan card on 3rd april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Pramita

I applied for pan card at nsdl portal on 17-feb-2018 and i completed payment.
A message "your request cannot be processed. Please try after some time" was displayed so i called the customer care and operator said that the services are temporarily disabled and asked me to try again after 48 hours but i was getting the same message even after 48 hours. I emailed them regarding this issue.

It has been almost 50 days and there is no response for nsdl when i emailed them regarding the issue and they weren't responding to their number too.

I'm not able to proceed further in the process of registration and i'll be needing my pan card very soon. Respond to my complaint as soon as possible.
My token number is [protected]
Contact email: saikiran. [protected]@gmail.com

Dear sir / madam,

I have face problem to update my aadhar number in my pran account.
An error comes during update the aadhar number is : "modification request is pending for the pran :[protected].

In this regard, we have already make a grievance complaint to cra-nsdl, dated 28.03.2018, but problem is there.

Therefore, we request you to kindly look into the matter and resolve the issue.br...

Ref my mail dt 17mar2018 my pan card still not receieved after one month. I again request you kindly provide my pan card at the earliest. Because it is required for the bank purpose. Which is delaying for kyc. And other day today work. I request you kindly look into the matter and early action is requested thanking you ps ruhela 19 a kanta kunj smith nagar new colony premnagar dehradun 248007 uk ph no [protected]

Sir/madam,

I have applied for new pan card on 2nd april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application.

Thanking you
Apoorv

Dear sir / madam,

I have face problem to update my AADHAAR no. in my PRAN/NPS Account.
9-10 month ago I have seeded my AADHAAR to PRAN by accessing CRA website but till date it is not seeded yet and when Again I am trying to seed my AADHAAR no. to PRAN no. by accessing CRA website the following error comes : "modification request is pending for the pran :[protected].

Therefore, we request you to kindly look into the matter and resolve the issue.

Thanks & regards,

Santosh Jaiswal
(Scientific Assistant)
India Meteorological Department

Hi team

My pan is amepj4807e, when i search for details in it portal the status is no record found. I have given the required details still the record is nil.

Also when i tried to update my kyc in efpo portal i was unable to update as the error popedup stating name is not matching.

Request you to please help me to resolve the issue.

Thanks is advance

Regards,
Rohit j

Dear sir,
I have applied for a new pan card in the name of sahil saini which dispatched our address in february 2018. I couldn’t receive the pan card as our home was closed when the local post man reached our home. Later, after couple of days we contact the post man regarding the post. He told that he kept with him for two days and returned to the sender address.

Therefore, i request you to resend my pan card to same address.
Details are mentioned below.

Applicant name: sahil saini
Acknowledgement number: [protected]
Date of application: 2/04/2018
Mobile no: [protected]

I registered in the nps account from internet axis banking and got the pran no:[protected] by sms, but am unable a to login to set my i-pin and to contribute towards my investment. Please help.

I am getting the error "pran not found in database" always.

Below are my details to contact.

Name: praveen kumar k p
Email: praveen. [protected]@gmail.com

Sir/madam,

I have applied for new pan card on 1st april 2018 through e-sign/e-kyc mode. I have got my acknowledgement number ([protected]). On completion of the process i have received message like below.

"thank you for using online facility for pan application.

If you have digitally signed your application using esign/ekyc then there is no need to forward physical documents."

But when i checked my application status today, it was shown "sorry, no record found."

Please check my application

Thanking you
Mohammed muzaffer hussain

I have applied for pan card with token no.-[protected] and i choosed e-kyc/e-sign through aadhar card. The fees in deducted from bank account but at last procrss my adhar verification went failed due to some problem with uidai website and the screen displayed the below message :-

"your e-sign/e-kyc based request has failed hence you cannot proceed the application with e-kyc mode. Kindly generate new token and proceed with physical mode or e-sign mode. Kindly note that you will get refund of this pan application in next seven working days."

It has been nearly 50 days and still now i haven't got my refunded.

Token number: [protected]
Email: alums.[protected]@gmail.com

Comments
Vi vilasmawal
Oct 17, 2016

I had applied for pan correction on 04/10/2016 but my application was rejected. I had paid the fee of rs.111.60 through online payment. The acknowledgement no is n-[protected]. Please refund me my money as i am not getting any service from nsdl.
Me me. Sujeet1985
Jan 7, 2017

I am customer of apy from last one year, my pran no. Is[protected], but my now my pran no. Is not found in database. Also we have not receive transaction statement.

Please help me with good guidelines.

Mail. Id me. [protected]@rediffmail.com
Mo.[protected]
Je jegan n
Apr 6, 2017

Dear sir/madam,

I opened an atal pension yojana (Apy) on march, 2017. When i try to reset my password using pran, it is showing "pran not found in database". Please resolve the issue as early as possible or send my password to my mobile no. Or email id.

Name: pooja babu alukkal
Pran:[protected]
Mobile no.[protected]
Email id: [protected]@gmail.com

I have applied for pan card a 10days ago and still there has been no revert from the nsdl site all i am seeing is this message from last 6days. I tried contacting the local customs office as well but they said that they can't do anything about it

I need it urgently for my visa application as all the process depends on it
Please revert back with the status.
Thank you...

With reference to the above mentioned subject, i would like to inform you that i am unable to register for nps account as i am getting an error messaged as "registration against this acknowledgement id is pending for confirmation from payment gateway. Please try again after sometime.". Please resolve the issue on priority as today is the last date of making the payment for this financial year 17-18.

Ack no : 11489039
Ack date : 09/03/2018

Dear concern,

I have applied for a new pan card in the name of hasina which has been already dispatched on our address in sep'2017.
But i couldn’t receive the pan card as our home was closed and as per pan status, the pan card is returned to the nsdl office.

Therefore, i requesting your re-dispatch the pan card to same address and details mentioned below for reference.

Applicant name: hasina
Acknowledgement number: [protected]